SmartFares is an online travel booking website that states their aim is to provide customers with the most affordable travel reservations available.
How Does It Work?
According to their website, SmartFares.com is a travel reservation service that is dedicated to providing their customers with the best fares available in each day’s marketplace.
To do this, their company employs more than 600 call center agents at multiple locations who are available 365 days per year.
SmartFares encourages their customers to contact their call center agents, as they have the experience necessary to help their customers make the most affordable arrangements while still meeting all their travel needs.
Unlike other companies which rely on a single Global Distribution System (GDS) to find prices for flights, SmartFares actually uses multiple different GDS, which means that they are able to find the lowest fares more quickly than their competitors, if they are able to find them at all.
Cost & Price Plans
Costs and prices of flights and other travel arrangements will vary depending on your personal needs, preferences, and choices.
This company does offer their customers a Lowest Price Guarantee, however, which states that customers who find a lower rate than SmartFares’ within 24 hours of booking their flight may be eligible to get a refund of the difference.
This policy is incredibly strict and this website has a long list of criteria that customers must meet in order to qualify for this Guarantee.
This criteria includes contacting their Customer Service team within the first 24 hours of making your purchase, the lower price must be on the exact same flight (including same airline and flight number) as your SmartFares reservation, and the total price must more than $10 lower than what you paid.
This Guarantee is limited to flights traveling within the domestic United States, and there is still many other restrictions and limitations on this offer. Customers will need to refer to the website for a full understanding of this policy.
Once you find the travel arrangements you would like to make and finalize them, it appears that SmartFares.com only gives their customers 12 hours in which to cancel their reservations without any kind of a penalty or fee.
Other than that, this website provides almost no information regarding refunds or cancellations of any kind. Concerned customers will want to contact their Customer Service team for more information.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by phone at 877-245-3755 or by submitting them directly to their website through their Contact Us link.
Unfortunately this company doesn’t seem to have many customer reviews at this point, and many of the customer reviews which can be found are negative.
These travelers are generally unhappy with the fact that this company offers such a short window for free cancellations; after the initial twelve hour cancellation period is past, customers will be charged fees for cancelling their reservations.
This is a small window for cancellation even when compared with the airlines themselves, who generally offer customers a 24 hour window for free flight cancellation.
Customers who are concerned about this strict policy may want to go with another source for making their travel arrangements.
Competitors and Alternatives?
As anyone who has tried to book a flight online before is aware, there are so many other options for booking online airfare that it almost becomes overwhelming and unhelpful at times.
Customers who are looking for websites that operate similarly to this one will have many other options, including OneTravel.com, Travelation.com, BookIt.com, and more.
If you have any experience with SmartFares or their services, please leave your reviews below.
SmartFares Customer Reviews
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