Would give a zero if it were possible to do so. There is absolutely no customer service with Mercari. Sure, they have a number that you can call (if you can actually find their number, which they hide), but it will connect you to someone in the Philippines, and you will wait at least 45-60 minutes before speaking to a human being.
When you do speak to a human being, they are absolutely no help and simply advise you that they will open up a support ticket and have someone contact you via email. There is no possible way to speak to an actual human being who will help. If you are a seller, Mercari will on 99% of the occasions allow a buyer to return an item for virtually no reason.
And, Trying to verify your identity through Mercari is like winning the lottery. I have yet to speak with an individual who successfully verified their identity on the first try. And, if you don’t verify your identity, Mercari will suspend your account until you do so, but there is no way to get in touch with anyone at Mercari to get help.
This result is that Mercari will not you to have any access to any money in your account. This happened to me when, surprise, surprise, I had $4000 in my account. It has been over 2 weeks, and Mercari is still holding my money because they claim that they can’t verify my identity. It’s utter nonsense and complete BS. I swear it is Mercari’s way of holding onto your funds so that they can make interest off it.
And, when you transfer funds to your bank account, you would think, in today’s day and age, that the money would appear in your bank account in 1 to 2 days. Not with Mercari. They take over a week to transfer money to your bank account, leading me to believe that Mercari is making a ton of money in interest by holding onto your money during the “transfer period.” I think any consumer protection division of any attorney generals office across United States should look into this because Mercari must be making huge money off the interest with the money that they’re holding indefinitely.
This is the worst site ever. If you care about making money, don’t fall for their games and stay away from their site.