Evolve Vacation Rental Reviews

Evolve Vacation Rental
( 28 reviews )
Website: Evolve.com

Evolve Vacation Rentals is a vacations rental company that offers rentals in select destinations throughout the US, as well as property management services to homeowners.

The company states that more than 9,000 homeowners throughout North America have benefitted from the company and earned over $350 million in rental income.

Evolve Products

Property Marketing

The renters property will be promoted on the top sites for free to travelers and distributed on the major marketplaces for vacation rentals such as TripAdvisor among others.

Listing Creation

Save yourself the stress of creating your own listing by using Evolve. It creates listings that convert browsing travelers into paying guests. You can work with their team to market your properties so that it appears first in the search results.

Ensure that your listing’s performance is high with a professionally written and photographed listing. Your listing will undergo an ongoing optimization. With this system, your properties are likely to get more travelers to book.

Evolve Partner Network to Homeowners

You can work with Evolves’ partners to help you with everything from housekeeping to property maintenance. The company has experts that will craft a fully optimized listing for your property.

The experts will also help you handle all pre- and post-stay communication with your guests and on-site partners. The service is also inclusive of free professional photos included.

With the rise in the business of vacation rentals, you need a partner that understands the industry as well as changes with the flow. Whether you are an experienced owner or brand-new to the industry, try Evolve.

It will work towards ensuring that your vacation rental business is delivering everything today’s guests want. This is a great way to stay ahead of the competition.

How Does Evolve Vacation Rental Work?

Joining the Evolve Partners Network is free.  Fill out a form on their official website and a member of their team will get in touch to discuss a partnership. You will be enrolled to homeowners in your area who need your services once you’re enrolled in the network.

You will receive insurance via the Property Protection Plus program which is up to $3,000 in damage protection and $1,000,000 in liability coverage. You won’t have to pay for marketing ever again since the company covers the cost of promoting your property on top websites.

As a passionate traveler looking for a vacation rental you won’t have to get involved with fielding inquiries around the clock. Their Travel Advisors will respond to your inquiry and confirm reservations 7 days a week.

Cost and Price Plans

There is a low 10% booking fee, which is a commission-based pricing structure only charged when you secure a reservation on your property. You do not have to incur any sign-up fee, no commitment to a contract period, and no cancellation fee with Evolve.

As an extra bonus, you’ll receive $250 whenever you refer homeowners who sign up with Evolve. Also, your referrals get a $250 booking fee credit.

Customer Service

Once you sign up with them, your rental appears on the Evolve website. Contact the Customer service team at 877.818.1014 or send them an email at [email protected]

Customer Reviews & Complaints

Many reviewers have been asking, “Is evolve vacation rental legit?” There are several owner reviews as well as customer reviews on BBB as well as the Evolve Vacation Rental Website.

Some positive owner reviews have been made by customers who were happy to work with them. Their services generated more consistent bookings and maintain clear lines of accountability.

Some people had complaints after they booked a place, but said the description did not match the rental.

However, Evolve did not want to associate themselves with the problem, saying it was up to the owner. This didn’t give the best impression for their customer service.

Other people also felt that Evolve did not take the time to visit each property to inspect and verify the description. For example, the hygiene level of some properties was not ideal, posing a health risk to the occupants.

The Bottom Line

Not everyone is happy with their results, but Evolve tries to provide the best services. You also have the freedom to continue using your own trusted partners or work with one of their vetted local partners.

Since all their service partners and photographers are required to go through an initial vetting process, you are safe. The Evolve vacation rental network comprises of a vetted network of on-the-ground partners.

Some handle marketing and booking while others work on housekeeping and maintenance. This saves you from bad travel experiences and is quite beneficial to homeowners who get to earn a rental income.

If you need help finding a reliable local partner, they have an ever-expanding partner network that can help you with guest check-ins, housekeeping, maintenance, among other services.  Since their partners are fixed-fee based, you‘ll never have to pay excessive commissions for on-the-ground property management services.

If you have any experience with Evolve Vacation Rental or their services, please leave your reviews below.

Evolve Vacation Rental Customer Reviews

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Double booked us. Canceled the evening before.
July 16, 2022
We rented a house for eight people in Maine to visit Acadia. They called us at 6pm the night before and told us they had double booked the house so our reservation was canceled. They offered us another house that was THREE HOURS from Acadia, on an island, accessible only by ferry, that we might be able to get our car on if we made reservations in advance. We called them and they told us to check AirBnB! We were lucky to find anything in the area for eight people on short notice. Nearly ruined our vacation.

Never again!
July 15, 2022

Worst rental company. Scam! will keep your monies and will not handle any issues!

Evolve Sucks
June 14, 2022

DO NOT USE Evolve for your rental property's booking company!!! They do not think for home owners and just want to take advantage of our property for their benefit/reputation and let guests abuse it however they want.

I have had so many bad communication experiences with them. The staff are rude and ignorant, always siding with the guests. They take in guests' intentional unreasonable requests to ask for unlimited discount, ( using their 'as advertised' reason to take money from my bookings without my approval ) without the ability or interest to tell truth from fake.

Their booking process is so bad and unorganized that I lost a lot of money 2 TIMES!! because of fraud ID and they did not realize that till the guests stayed full term. They didn't do anything to compensate me, although they work so hard to compensate the guests at any small complaint.

I could give them 100 pieces of evidence (with videos, pictures, text receipts), and they would still get me to reimburse the guest at any small turn (plus I'd be paying them 10%)!! Of my profit every guest stay. At this point I'm basically losing money.

I am glad I got out of Evolve's trash system as now as I finally have time in the summer to manage my property with many other wonderful booking sites.

Evolve has lost me as a customer and my property to list.

What an irresponsible company with many irresponsible and ignorant staff. Very sad to see such a horrible company still in running robbing home owners.

Worst of the worst
June 14, 2022

Worst

Worst experience !!

Never have Evolve as your booking company.

It charges you 10% just to get your money without doing anything for home owners.

Not very intelligent in processing problems, slow in response, always allow guests to take advantages by spending their "vacation" time taking 200 pictures of your properties to get unlimited discount.

You will get robbed by Evolve as they only care about their fake crying guests and earn money from your properties , while allowing he guests ruin your properties while stay.

Don't put your properties in danger.

Their staff are rude, unhelpful and had no basic skills to manage anything.

Evolve Let an Identity Theft Ring Destroy/Ransack our Home
June 2, 2022

If I could give Evolve zero stars, or negative stars, I would. They do not check identification or even ask for a drivers license from their renters before booking automatically (the homeowners have no chance to review the information provided and approve or reject the renters' stay).

Our primary home (as we live in Denver, and that is the law in Denver for short-term rentals) was rented to identity thieves in January 2022. Every dead-bolted locked area of our home had been broken into and robbed of everything of value (ski gear, flyfishing gear, clothing, electronics, our safe which was bolted into our closet and contained a ton of personal information) to the tune of $65,000 in damages between the damage to the home and the immense amount of stolen property, not to mention the immediate cleaning required to remove the home of all the other stolen goods and cigarette butts and blood stains (!) they had left behind.

Evolve took over 2 months to reply to us when we were in crisis, only replying after we sent a demand letter from a civil litigator, only to tell us that the maximum coverage we could get was the $3K they offer for "accidental damage." We called every day for two months and this company simply would not make it right, and still hasn't. We are disgusted.

DO NOT USE EVOLVE unless you are okay with an outcome like ours. They should not be allowed to operate in a way that puts homeowners at such undue risk. We are still digging ourselves out of having had our lives turned upside-down by this crime ring robbery and the ensuing identity theft attempts. Evolve has successfully made sure that whenever their name comes up, I will be extremely outspoken in warning others. It is by far the worst customer experience I have ever had in my entire life. DON'T LET THIS HAPPEN TO YOU!

Why not to use Evolve - partial list
May 24, 2022
Oddities around deposits, fees, cancels, billing, etc. Lots of rules and surprises. Evolve approaches renting a vacation property as an opportunity to promote a variety of world views and social causes and their many (20ish) rules. Rather than assuring a clean place at the best price and to take care of any problems....they assert all of the rules we have to follow in using the property, then steps into D&I, c-vid mandates, etc. Suggestion - focus on assuring a great, hassle free vacation and your rating will go up.

The worst
May 22, 2022

Do not waste your money or time with Evolve. This service is worthless! Evolve would not refund my money after having to cancel a trip because of COVID.

So, I have a credit to try and use from that trip. This is all you need to know about Evolve: they have very few options for rentals, their rental rates are outrageously expensive, many of the rentals look sad and depressing and dated, and they stick you with extra fees.

With all the added fees they charge, there were literally no 1 bedroom 1 bath rentals that allow dogs for under $380/night in the ENTIRE state of WA, even though I searched multiple dates, in the off season.

I checked several other locations throughout the states with similar experiences: massively overpriced, junk rentals, ridiculous fees, little to no options for rentals.

Steer Very Clear of This Company!!!!!
May 17, 2022

STEER VERY CLEAR OF THIS COMPANY!!!!! These employees will use specific terminology to trick their home owners into cancelling to save them from having to return the money involved in their "risk free guarantee".

Recorded phone calls that they refuse to pull because they know they are wrong. Will not recommend this company to anyone as all they care about is their money, and going behind your back to take your money.

They know they are wrong and my recorded phone call with their employee specifically doing the opposite of what I requested, just to steal the thousands of dollars they own me. A complete fraud. They ignored my phone calls, voicemails, and emails, just so they could falsely take the money they owed me.

MelissaMiddleton June 01, 2022

Wow. I'm about to sign up with Evolve, but these reviews are not good! Can you share more about what happened here?

Horrible rental experience from start to finish
April 17, 2022

As a guest, I rented a house in Punta Gouda FL for a training I was attending there locally and I prefer a home when I travel (rarely use hotels any longer).

There were many issues - no info sent on how to get into the house, no welcome packet to tell us about Wi-Fi and house info, dirty dishes in sink upon arrival, filthy tub and the hot water ran out in like 5 mins.

They left left-over bar soaps in the bathroom for use (not sanitary), the home was not in good condition (hardwood floors buckling up, ants in the home, general maintenance needed), and the kitchen was not stocked with basics (sauce pot, measuring cups/spoons, etc.).

Their customer service is NON EXISTENT. Don’t waste your time with this company - I will never rent from them again. Renters - beware! This company is a scam. They also clearly don’t care about sanitary practices or presenting a clean, safe and properly maintained home.

Evolve.com is Arrogant and Vindictive
January 16, 2022

Worst customer service ever.

I used them for property management, they will promise you high daily rates and high occupancy rates to get your listing. Then they'll use their precious rating algorithm to calculate the minimum daily rate.

I was told I could expect $250 a night with 80% occupancy. Unfortunately, everyone in my neighborhood was priced between $80 and $100 per night with 50% occupancy. Didn't know that until it was too late. Big difference, no bookings. But they can lower the minimum rate manually. 

They can adjust the minimum nightly rate, but its too much trouble for them, so you'll go without any bookings. When I did get them to manually reduce the minimum rate to be competitive, I immediately got bookings, yea!

However, constantly adjusting my minimum rate was too much trouble. So they quit doing it. And, then they dropped me as a customer while I was overseas and unable to get another service. Great people!

In my last review on Trustpilot, they blamed me for being a bad customer, but what would you expect when they over-promise and never deliver. I'm sure they will blame me again for being a bad customer.

Good luck, but better to just find someone else.

Do Not Use Evolve to List your Cabin!!
September 30, 2021

If you want renters that will treat your cabin like a cheap motel, Evolve is the company for you! Six months in and I am very disappointed with the number of rentals and the terrible quality of renters. Regretfully we listed our breathtaking brand new mountain modern waterfront cabin with them.

Evolve is everything that gives short-term rentals a bad reputation and is getting us banned in many communities. We have many friends that have short-term rentals for several years that they managed themselves through AirBnB and/or VRBO. Hardly one had a bad experience, yet we have had several in our first couple of months with Evolve.

• Evolve is simply an intermediate host that list your property on other sites and takes all the control away from the homeowner with very little benefit in return.

• Evolve nor the renter are held liable for anything, no deposit is required only a $14/night worthless $3000 insurance policy. The only one that stands to lose is the owner. A renter can destroy your house, and just walk away without even getting a bad review!

• Owners cannot screen renters nor does Evolve. Anyone can rent your cabin! The party mansion loophole! Yes our house fell victim to this through Evolve!

• The only information the owner gets about guest is number of guest, first name, fist letter of last name, and phone number.

• You can’t leave reviews on guest nor read their reviews.

• If a guest leaves a review and you respond, Evolve rewrites what you say.

• Evolve writes your listing, you have no say in it. They also pic the photos. If you disagree, they review it but usually sides with their editors.

• 60% of guest I would ban for violating policies like number of guest, smoking, throwing parties, shooting pellet guns, violating noise ordinances, or damaging the property. Actually, you have no way to ban anyone; if they rent from you again and you cancel, you will end up paying a cancellation fee.

• If a guest cancels one week out and you can’t replace them, you get nothing. They get no penalty for cancelling on you, they get a credit with Evolve to rent at a later time.

• Customer Service: It is nice you can get a person on the phone, but there is no escalation path at Evolve, tough luck if you don’t like the “I’m sorry you had a bad experience” script they read from. They are very nice but have no power to do anything and usually don’t.

• They do pay to have a professional photographer come out and take pics, but you can hire one yourself for less than the $250 they claim to spend, so don’t think they are doing you some big favor.

• They are so afraid the of getting a bad review they will not charge the renter for bringing extra guest or other policy violations like smoking or pets.

• Evolve ignores the 8 people occupancy maximums and rented our cabin to a party of 10.

• We found and manage our own cleaning, lawn care, and taxes. What does Evolve do to command the highest fee in the industry? Recently they were forced to manage taxes so look for a fee increase on that in 2022.

Frat Party House:

Our house sleeps 8 people but the bunk room is meant for 4 children, not 4 adults, this did not stop Evolve from renting to 8 adult male college students that threw multiple parties and absolutely trashed our brand new $1/2 million dollar cabin! When we first saw the listing, we contacted Evolve and they told us not to worry, besides we are fully insured.

If we cancelled, we would have to pay a fee. Neighbor’s reported as many as 12 people sleeping overnight and people smoking and funneling beer up to 4AM! We contacted Evolve and they said there is not much they could do, we might as well call them ourselves. They gave no good advice only to report damage for insurance. We had just spent $40k to furnish this new cabin, $3000 insurance is a joke!

In the end insurance payed zero! There was food and trash and cigarette butts all around the house, the house smelled like vomit and beer. The hot tub had to be emptied and scrubbed down, refilled and shocked. There was blood and dirt all over our new living room couch. The entire underdeck area had to be bleached and pressure washed because the food left attracted animals, especially birds and mice, to come and crap on everything including all over our new outdoor furniture, fireplace, bar, and concrete area.

When I went to claim this on Evolve I found out you can only use receipts from contractors or actually money you spend to replace something. The 5 hour round trip and 12 hours spent cleaning and repairing, extra supplies and extra cleaning fees can’t be claimed for insurance. They refused to charge the renter for the extra people, the renter never got any negative feedback or anything for doing this to our house!

My neighbors were kind enough not to call the police, video, or send pics into the local paper, this could well have been a political nightmare.

Nicole October 28, 2021

This review was and is sadly happening to us as well. We are new to the industry and went with evolve. First guest ever to rent too through a party, second one I just got debited 900$ for using a fraudulent credit card (though their stay was 10 days ago) and the next guests another party.. 0/3… we haven’t had anyone normal rent our property. I think it’s a 3 month commitment correct?

elle April 21, 2022

Hi Brian, I am having the exact same experience with Evolve - same with Nicole - fraudulent booking through bookings.com; I asked to be removed from bookings.com, they said no.

After 5 minutes ago having another dead-end conversation with Evolve (my listing on airbnb links to an error message, so no one can book it, it's been this way a month, and they keep telling me they are "waiting on a response from another team" ) I just decided to start an investigation into them (I'm a journalist).

Can you tell me where you know of that Evolve is being banned? Thank you!

Owners Beware!
March 3, 2021
For those considering choosing Evolve to manage your property as a short-term vacation rental, you should know what will happen: 1)Lots of bad guests will book your place. Your property will be disrespected.

DO NOT USE EVOLVE TO LIST YOUR HOME!!!
January 18, 2021

Worst company ever. Do not list your home with evolve!!! There are zero protections for homeowners. The renters pay no deposit and you cannot review them. I have had my home trashed 4 times in 6 weeks.

Local renters who only come in to party and trash the place. Evolve has done nothing to help. People smoking in my home, booze on the walls, broken furniture, destroyed linens. And they do nothing to help. DO NOT LIST YOUR HOME WITH THIS COMPANY!!!!

Brian September 30, 2021

Seems to be a pattern here, sorry you had to put up with this, we can't get away from them fast enough. Our home was trashed multiple times also with no recourse. I hope others will head our experience and stay away from Evolve!

SaraM October 04, 2021

As a new mountain rental owner about to sign on with Evolve, this is terrifying! May I ask which area your place is in?

Takes the hassle out of renting
October 10, 2020

We have two rentals and coordinating schedules is a bear - evolve does it for you and the photographers are excellent - I wish we could adjust rates more easily, without having to go through evolve, as I am more aware of the patterns in our discrete market - but I can’t complain - when we ask to have rates raised they have done it - Nick is very helpful and is my go-to guy - I would strongly recommend -

Brian September 30, 2021

I really do hope you don't have the terrible experience many of us have had with renting our property through Evolve. Just be warned, one bad renter can destroy your house and you will on your own!

Evolve Vacation Rentals are Scammers!
September 3, 2020

Do not use Evolve, they will not communicate with you at all. There was a glitch in the website that put my reservation thru at the wrong amount. I immediately cancelled and informed them. They will not refund my money! I’ve tried repeatedly to contact them with no response.

The reservation wasn’t on the site for three minutes, how am I being charged for a week stay? It seems that there company is in deep financial trouble if this is how they have to make money, shame on all of them. Do not use them, you will regret it!

FRAUD ALERT
July 27, 2020

ZERO STARS. This company has scammed 1000s of people out of their money by promising refunds during COVID than ghosting them. My final payment of $1290 was due after COVID started. I asked them what would happen if we could not travel. Was assured not to worry, we would get a FULL REFUND and i also rec'd an email stating we would get a full refund (got that in writing too).

Let my final payment go out and guess what - A no travel order comes down for both our state and the state of the rental. So guess what happens next - NO REFUND. NOTHING. NADA. They are $2000 richer and we are $2000 poorer. I was told - OOPS my bad, we changed our policy... REALLY? so now over 554 people have lodged complaints with the BBB and the attorney general. STAY AWAY.

PONZI SCHEME??
July 13, 2020

I booked a vacation through Evolve and paid the required down payment. a week before my vacation, they contacted me to pay the balance, which i did. two days before i was supposed to leave, they cancelled my vacation due to the Covid 19 problem.

I have tried to contact them numerous times via telephone and email and they to not return either. i have tried to get my $1038.00 returned. i had also taken out travel insurance. it is pretty poor that they can not return phone calls, emails or my money. all of this occurred before June 1,2020. i wonder what their excuse is? STAY AWAY!!!

Do not rent from this company
July 2, 2020

Unfortunately, despite reaching out multiple times I never heard back from this company until AFTER I cancelled my trip due to Covid-19. We had a trip booked in Florida, which now looks like it will be the new epicenter of the outbreak in the US while we were still under strict quarantine in Baltimore.

They gave me the runaround once I finally heard from them and refused to refund the 50% we had already paid, despite telling them I had my pay reduced to the point where I am making less than I was 3 years ago (again, because of my job being affected by Covid-19). You would think they would show a little compassion... I wasn't even offered a credit like some others. I

know this is a difficult time for all companies, but I feel like they purposefully waited just long enough to reach out to me that I was put into a position where I could receive nothing from them. Of course we'd all love to be on vacation right now, but it's not worth risking our lives for it. I just wish they showed me some compassion when every little bit counts for me and my family.

I can't believe how cold and unhelpful they were. If anyone from the company would like to reach out, you have my contact information. I have contacted you multiple times. Any time not relating to this issue you responded within the hour, but with this… ghosted. I’ve filed a complaint with BBB as well.

Evolve does not care about the customer
June 23, 2020
Evolve is ripping off customers by changing by not honoring their rental policy. They are say that I can not get a refund due to a Force Majeure clause in their rental agreement. The problem is that they added this clause after I had already booked my trip. Scam company avoid at all costs!

DO NOT USE Evolve Vacation Rental
June 5, 2020

We rented a lake home for our family to gather in over the 4th of July holiday in Washington. We ahead of time because it is a busy holiday, we had very specific requirements, and we had children flying in from all over the US to join us. Two months before our vacation (with cross country flights already booked), Evolve canceled our rental.

They offered to help us find another place, but every rental left with booking over the holiday had bad reviews or significant problems. It was so discouraging and I would NEVER consider renting from them again.