Allivet Reviews

They are horrible. They lie, mix up orders to the detriment of your pet.

Stick with your Vet pharmacy

Do not use them! They don’t deliver, they don’t follow up with vets, they don’t call you back, and you’ll waste days if not weeks listening to lies and excuses.

It’s been weeks and after attempting yet a sixth call demanding my dogs meds or money I’m being forced now to go on the offensive. These folks really suck and suck bad. I’ve spent at least a dozen hours trying to do their work for them, calling multiple times to no avail. Avoid Using them at all. I don’t care if I have to spend more, especially when they deliver nothing but excuses.

Now I’ll have to fight to get my money back after weeks of not getting anything from them other then lame excuses...

I have been a loyal customer of Allivet for 4 years. For convenience, all of my orders have been autoship. However, any changes to your autoship requires you to do it via phone. On an autoship order, Allivet did not process the autoship discount and overcharged me. I noticed the overage on my credit card, and when I asked for the credit back, they gave it to me without hesitation BUT the caveat was that it could ONLY be used for a non autoship purchase. Allivet makes the mistake, but for me to get my refund, I have to lose the autoship discount I am already entitled to, which means I never get the refund back. How does this make any sense? On top of that, never once did the customer service agent apologize for messing up the order in the first place and giving me a BS refund. Do yourself a favor and use Chewy who has excellent customer service and lives in 2020 with its up-to-date autoship preferences available online.

Prices are cheaper than getting your meds directly from the vet, but they are SLOW. Ordered 3 meds and took days to respond that "some" of the meds are out of stock. They should have immediately informed me that while waiting for the Vet's Rx approval or better yet while the items were still in the shopping cart. I could've gone to another online pet pharmacy. They didn't identify which one/ones are out of stock and didn't indicate that they will be sending the ones that are on stock. They waited more days before sending all 3 meds together. Really disappointed and frustrated. I'm still waiting for the meds as their shipping will take 5 to 10 days.

Allivet costumer service sucks, used to be good, now it sucks

Order confirm off by $107. When I received 1 jar instead of 3 I was told I really ordered 3 capsules not 3 jars and the confirm should have said $125. The website and confirm very misleading. Instead of an apology and an offer to discount the product I got a tough luck attitude. An escalation manager called back and made we walk through the whole thing again and added insult to injury by asking if the jar had been opened. There appear to be a lot of happy customers so this may be a one off. I won’t use them again.

I purchased Albon per my Vets recommendation. I have been disappointed by Allivet's customer service before. The pharmacists do not work on Sat. to dispense our animal families much-needed prescription medication. It takes way too long to get the meds out of the building and into the mail. When I had customer service call the pharmacist for assist he had an uncaring response. How sad... I do not recommend Allivet. In this day and age customer service is so very important. It is much more important than the price.

Best features of this online pharmacy are that it had ALL the different meds I needed at prices WAY below my vet. 1800PetMeds did not & I wanted to order from ONE company. The prices are noticeably less than other online pharmacies too. They emailed me right away when my vets did not approve my order by the next day so I could remind them to do so & then Allivet sent my order out right away & customer service is Great! Very Happy with Allivet!!

I will still order my dog's medications from here since it is the least expensive option, but I am posting this dissatisfied review because I posted a review previously and earned a $5 credit for my next purchase. I was told I would need to call in to have help applying it to my autoship order.

Today, I was told the $5 off cannot be applied to my autoship order since there is already a 5% discount. I would not have taken the time to post the previous review if I had known. The representative who told me that it could be applied if I called was incorrect. I am not pleased to have been misled and would have been a satisfied customer if Allivet had either clearly indicated the discount would not be available for autoship orders when I was first invited to place the review OR if the representative today and the supervisor I spoke to also had simply applied the $5 discount.

Allivet's pharmacy is not open on weekends, despite paying for 2nd Day Business Air service. Once they receive approval (which took me 6 calls to their business), it takes another 24-48 hours for them to process and ship your order. Their pharmacy closes at 5pm ET even though their site says they are open till 7pm ET. So, after paying almost 50 dollars for 2nd day air on a Thursday, Allivet tells me my order won't go out till Wed or Thurs of the following week. How does that mesh with their shipping page or the copy on the receipt, or their published "open hours" - Do not order from them if something is time sensitive. -- I will never order from them again.

We only order our dog’s supplements through Allivet. They’re a lot cheaper than they would have been had I gone through our vet or the major pet stores/online shops, and I still receive the best quality ingredients. Plus, I obtain great rewards and bonus discounts through their autoship program. Everything is always delivered on time, easy breezy! You can easily make autoship adjustments as needed or cancel them altogether, too.

Our sheltipoo developed allergies when we moved to a different state. He has to take cyclosporine daily and the prices for the generic pills on Allivet are the best I found. They've been good about contacting our vet and shipping quickly. Glad we found Allivet online.

We just mail in our two dogs prescriptions, then order online and we are all set for both their monthly mess.. Easy and good prices.

The prices for most of my dogs prescriptions are significant'tly less at Allivet than with my veterinarian's office. The office used to price match but say they cannot now, so ordering on Allivet is the way to go. Sometimes the reorder system has been a little problematic for me, but I've received satisfactory assistance when contacting Allivet.

we are treating our special 100 lb doodle for heart failure with a quite expensive but effective drug. Allivet's price is well below other sites I've searched. their delivery time is also very short and when they need to communicate with my vet, they do it promptly. we hope we need this medication for a long time !

We have a chronically ill long hair chihuahua (Treison "Trei") and he's been on meds for a long time. We started ordering his meds from Allivet a little over a year ago and we have never been disappointed. The staff is wonderful, knowledgeable and very accommodating. Now, all we have to do is click on reorder and order what we need in less than a minute, whether we do it online or via iPhone app. One of the main things that makes them so attractive is the pricing. We have a vet's clinic in FL that we use, as well as one in GA and I can tell you that Allivet's prices will beat both clinic's every time, and the price difference is MAJOR.

Do the comparison yourself. This company really cares about keeping costs down and it shows. Thank you Allivet!

I hate to bash a company that could provide cost savings to pet owners but the customer service and order execution was very poor.

I first setup an order for Lantus insulin but after discussing shipping options with customer service I canceled the order. Nearly a month later the prescription arrived and my pet was already deceased. Not only was the order not suppose to go out, specific instructions were made not to contact my Veterinarian on file since I use a few different ones. My instructions were ignored and the company refuses to refund an order that was never placed.

On a separate order for a different drug, I received the shipment two weeks later and no longer of any use.

I probably would have been more forgiving but the customer service was just aweful.

Had no problems ordering my dogs meds. They contact her vet and got the approval and had fast shipping. I will use again

So, 2/3 of my orders have been botched and terrible customer service followed. First order they substituted a different brand for my order without notification or consent. When I complained they were unresponsive and indignant.

This last order with free shipping somehow became overnight shipping I didn't ask for ($49!!) and when I tried to check the status online their website said I have no existing order. I tried several times that night to access and change the incorrect shipping unsuccessfully. I email customer service twice with no response until AFTER they shipped it and said it was not their problem and they weren't going help at all.

To this day they're still being jerks about it. Bottom line: they want your money and they will not provide customer service. Spread the word. Lambert and VetRXDirect prices are just as good but they have real customer service. I've never had issues at those places and I will go back to them. Never again. It takes a special kind of evil to mess with people who are trying to care for sick animals. :(

Love the availability of products and they always have the best prices. I had an issue due to a mistake on my part, they were quick to resolve the issue in a couple of hours. Everyone I’ve interacted with has been wonderful.