Allivet.com is the online home of one of the nation’s leading pet pharmaceutical companies, founded in Florida in 1992 and providing quality veterinary products for over 25 years.
Allivet provides items and supplies that a customer may require for their pet’s wellness, from flea medication for the average pet owner, to wound treatments for farm animals.
They provide pet medications, medications for farm animals and livestock, farm and ranch supplies, veterinary supplies, even cleaning supplies specially intended for stains and orders caused by pets and livestock.
Allivet.com promises to provide high quality products at low prices to both domestic and international customers, and qualified orders that total more than $99 will ship for free. To find out if your items are qualified, simply look for the small green truck icon next to the product.
They also provide a streamlined order system, which allows you to simply re-order products that you’ve ordered in the past as long as you create a free account with their website.
Allivet.com promises 100% satisfaction guaranteed on all their products. If you have any complaints about an item you’ve received, you can return it for a full refund within 30 days, as long as it isn’t a vaccine or prescription medication.
In addition, the National Association Boards of Pharmacy has given Allivet.com the Veterinary Verified Internet Pharmacy Practice Sites accreditation, so you know that it is a trusted website for pet medications and supplies.
Websites that receive that accreditation do so because they ensure the proper handling of prescription medications, provide appropriate medication information, and ensure quality pharmacy practices.
If you have any experience with Allivet or their products and services, please leave your reviews below.
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Allivet Customer Reviews
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Dangerous to your pet
They are horrible. They lie, mix up orders to the detriment of your pet.
Stick with your Vet pharmacy
Don’t buy from these guys . They really suck!
Do not use them! They don’t deliver, they don’t follow up with vets, they don’t call you back, and you’ll waste days if not weeks listening to lies and excuses.
It’s been weeks and after attempting yet a sixth call demanding my dogs meds or money I’m being forced now to go on the offensive. These folks really suck and suck bad. I’ve spent at least a dozen hours trying to do their work for them, calling multiple times to no avail. Avoid Using them at all. I don’t care if I have to spend more, especially when they deliver nothing but excuses.
Now I’ll have to fight to get my money back after weeks of not getting anything from them other then lame excuses...
NEVER Use Allivet!
SLOW and poor email communication
Allivet Costumer service
Order confirm off by $107
Poor pharmacy customer service
I purchased Albon per my Vets recommendation. I have been disappointed by Allivet's customer service before. The pharmacists do not work on Sat. to dispense our animal families much-needed prescription medication. It takes way too long to get the meds out of the building and into the mail. When I had customer service call the pharmacist for assist he had an uncaring response. How sad... I do not recommend Allivet. In this day and age customer service is so very important. It is much more important than the price.
Very Happy with Allivet
Misleading for Perk to Receive Credit for Next Purchse
I will still order my dog's medications from here since it is the least expensive option, but I am posting this dissatisfied review because I posted a review previously and earned a $5 credit for my next purchase. I was told I would need to call in to have help applying it to my autoship order.
Today, I was told the $5 off cannot be applied to my autoship order since there is already a 5% discount. I would not have taken the time to post the previous review if I had known. The representative who told me that it could be applied if I called was incorrect. I am not pleased to have been misled and would have been a satisfied customer if Allivet had either clearly indicated the discount would not be available for autoship orders when I was first invited to place the review OR if the representative today and the supervisor I spoke to also had simply applied the $5 discount.
Scam - Do Not Order Time-Sensitive Pet Medications
Great deals on supplements!
Allivet has been a money saver for us!
My dog needs her meds, my budget needs Allivet
top notch service and price
Easier Than Meds from Your Vet
We have a chronically ill long hair chihuahua (Treison "Trei") and he's been on meds for a long time. We started ordering his meds from Allivet a little over a year ago and we have never been disappointed. The staff is wonderful, knowledgeable and very accommodating. Now, all we have to do is click on reorder and order what we need in less than a minute, whether we do it online or via iPhone app. One of the main things that makes them so attractive is the pricing. We have a vet's clinic in FL that we use, as well as one in GA and I can tell you that Allivet's prices will beat both clinic's every time, and the price difference is MAJOR.
Do the comparison yourself. This company really cares about keeping costs down and it shows. Thank you Allivet!
Poor order execution and customer service
I hate to bash a company that could provide cost savings to pet owners but the customer service and order execution was very poor.
I first setup an order for Lantus insulin but after discussing shipping options with customer service I canceled the order. Nearly a month later the prescription arrived and my pet was already deceased. Not only was the order not suppose to go out, specific instructions were made not to contact my Veterinarian on file since I use a few different ones. My instructions were ignored and the company refuses to refund an order that was never placed.
On a separate order for a different drug, I received the shipment two weeks later and no longer of any use.
I probably would have been more forgiving but the customer service was just aweful.
If you want to get screwed place an order
So, 2/3 of my orders have been botched and terrible customer service followed. First order they substituted a different brand for my order without notification or consent. When I complained they were unresponsive and indignant.
This last order with free shipping somehow became overnight shipping I didn't ask for ($49!!) and when I tried to check the status online their website said I have no existing order. I tried several times that night to access and change the incorrect shipping unsuccessfully. I email customer service twice with no response until AFTER they shipped it and said it was not their problem and they weren't going help at all.
To this day they're still being jerks about it. Bottom line: they want your money and they will not provide customer service. Spread the word. Lambert and VetRXDirect prices are just as good but they have real customer service. I've never had issues at those places and I will go back to them. Never again. It takes a special kind of evil to mess with people who are trying to care for sick animals. :(
I agree. They are very slow on getting our fur families meds out.