Allivet.com is the online home of one of the nation’s leading pet pharmaceutical companies, founded in Florida in 1992 and providing quality veterinary products for over 15 years.
Allivet.com provides all items and supplies that you can require for your pet’s wellness. From flea medication for the average pet owner, to wound treatments for farm animals, Allivet gives you online access to a wide variety of items for animal medical needs.
They provide pet medications, medications for farm animals and livestock, farm and ranch supplies, veterinary supplies, even cleaning supplies specially intended for stains and orders caused by pets and livestock.
Allivet.com promises to provide high quality products at low prices to both domestic and international customers, and qualified orders that total more than $99 will ship for free. To find out if your items are qualified, simply look for the small green truck icon next to the product.
They also provide a streamlined order system, which allows you to simply re-order products that you’ve ordered in the past as long as you create a free account with their website.
Allivet.com promises 100% satisfaction guaranteed on all their products. If you have any complaints about an item you’ve received, you can return it for a full refund within 30 days, as long as it isn’t a vaccine or prescription medication.
In addition, the National Association Boards of Pharmacy has given Allivet.com the Veterinary Verified Internet Pharmacy Practice Sites accreditation, so you know that it is a trusted website for pet medications and supplies.
Websites that receive that accreditation do so because they ensure the proper handling of prescription medications, provide appropriate medication information, and ensure quality pharmacy practices.
If you have any experience with this website, please leave your Allivet.com reviews below.
75 ‘Allivet.com’ Reviews
I have been a loyal customer of Allivet for 4 years. For convenience, all of my orders have been autoship. However, any changes to your autoship requires you to do it via phone. On an autoship order, Allivet did not process the autoship discount and overcharged me. I noticed the overage on my credit card, and when I asked for the credit back, they gave it to me without hesitation BUT the caveat was that it could ONLY be used for a non autoship purchase. Allivet makes the mistake, but for me to get my refund, I have to lose the autoship discount I am already entitled to, which means I never get the refund back. How does this make any sense? On top of that, never once did the customer service agent apologize for messing up the order in the first place and giving me a BS refund. Do yourself a favor and use Chewy who has excellent customer service and lives in 2020 with its up-to-date autoship preferences available online.
Prices are cheaper than getting your meds directly from the vet, but they are SLOW. Ordered 3 meds and took days to respond that "some" of the meds are out of stock. They should have immediately informed me that while waiting for the Vet's Rx approval or better yet while the items were still in the shopping cart. I could've gone to another online pet pharmacy. They didn't identify which one/ones are out of stock and didn't indicate that they will be sending the ones that are on stock. They waited more days before sending all 3 meds together. Really disappointed and frustrated. I'm still waiting for the meds as their shipping will take 5 to 10 days.
Allivet costumer service sucks, used to be good, now it sucks
Order confirm off by $107. When I received 1 jar instead of 3 I was told I really ordered 3 capsules not 3 jars and the confirm should have said $125. The website and confirm very misleading. Instead of an apology and an offer to discount the product I got a tough luck attitude. An escalation manager called back and made we walk through the whole thing again and added insult to injury by asking if the jar had been opened. There appear to be a lot of happy customers so this may be a one off. I won’t use them again.
I purchased Albon per my Vets recommendation. I have been disappointed by Allivet's customer service before. The pharmacists do not work on Sat. to dispense our animal families much-needed prescription medication. It takes way too long to get the meds out of the building and into the mail. When I had customer service call the pharmacist for assist he had an uncaring response. How sad... I do not recommend Allivet. In this day and age customer service is so very important. It is much more important than the price.
Best features of this online pharmacy are that it had ALL the different meds I needed at prices WAY below my vet. 1800PetMeds did not & I wanted to order from ONE company. The prices are noticeably less than other online pharmacies too. They emailed me right away when my vets did not approve my order by the next day so I could remind them to do so & then Allivet sent my order out right away & customer service is Great! Very Happy with Allivet!!
I will still order my dog's medications from here since it is the least expensive option, but I am posting this dissatisfied review because I posted a review previously and earned a $5 credit for my next purchase. I was told I would need to call in to have help applying it to my autoship order.
Today, I was told the $5 off cannot be applied to my autoship order since there is already a 5% discount. I would not have taken the time to post the previous review if I had known. The representative who told me that it could be applied if I called was incorrect. I am not pleased to have been misled and would have been a satisfied customer if Allivet had either clearly indicated the discount would not be available for autoship orders when I was first invited to place the review OR if the representative today and the supervisor I spoke to also had simply applied the $5 discount.
Allivet's pharmacy is not open on weekends, despite paying for 2nd Day Business Air service. Once they receive approval (which took me 6 calls to their business), it takes another 24-48 hours for them to process and ship your order. Their pharmacy closes at 5pm ET even though their site says they are open till 7pm ET. So, after paying almost 50 dollars for 2nd day air on a Thursday, Allivet tells me my order won't go out till Wed or Thurs of the following week. How does that mesh with their shipping page or the copy on the receipt, or their published "open hours" - Do not order from them if something is time sensitive. -- I will never order from them again.