Allivet Reviews

They are horrible. They lie, mix up orders to the detriment of your pet.

Stick with your Vet pharmacy

Do not use them! They don’t deliver, they don’t follow up with vets, they don’t call you back, and you’ll waste days if not weeks listening to lies and excuses.

It’s been weeks and after attempting yet a sixth call demanding my dogs meds or money I’m being forced now to go on the offensive. These folks really suck and suck bad. I’ve spent at least a dozen hours trying to do their work for them, calling multiple times to no avail. Avoid Using them at all. I don’t care if I have to spend more, especially when they deliver nothing but excuses.

Now I’ll have to fight to get my money back after weeks of not getting anything from them other then lame excuses...

I purchased Albon per my Vets recommendation. I have been disappointed by Allivet's customer service before. The pharmacists do not work on Sat. to dispense our animal families much-needed prescription medication. It takes way too long to get the meds out of the building and into the mail. When I had customer service call the pharmacist for assist he had an uncaring response. How sad... I do not recommend Allivet. In this day and age customer service is so very important. It is much more important than the price.

I will still order my dog's medications from here since it is the least expensive option, but I am posting this dissatisfied review because I posted a review previously and earned a $5 credit for my next purchase. I was told I would need to call in to have help applying it to my autoship order.

Today, I was told the $5 off cannot be applied to my autoship order since there is already a 5% discount. I would not have taken the time to post the previous review if I had known. The representative who told me that it could be applied if I called was incorrect. I am not pleased to have been misled and would have been a satisfied customer if Allivet had either clearly indicated the discount would not be available for autoship orders when I was first invited to place the review OR if the representative today and the supervisor I spoke to also had simply applied the $5 discount.

We have a chronically ill long hair chihuahua (Treison "Trei") and he's been on meds for a long time. We started ordering his meds from Allivet a little over a year ago and we have never been disappointed. The staff is wonderful, knowledgeable and very accommodating. Now, all we have to do is click on reorder and order what we need in less than a minute, whether we do it online or via iPhone app. One of the main things that makes them so attractive is the pricing. We have a vet's clinic in FL that we use, as well as one in GA and I can tell you that Allivet's prices will beat both clinic's every time, and the price difference is MAJOR.

Do the comparison yourself. This company really cares about keeping costs down and it shows. Thank you Allivet!

I hate to bash a company that could provide cost savings to pet owners but the customer service and order execution was very poor.

I first setup an order for Lantus insulin but after discussing shipping options with customer service I canceled the order. Nearly a month later the prescription arrived and my pet was already deceased. Not only was the order not suppose to go out, specific instructions were made not to contact my Veterinarian on file since I use a few different ones. My instructions were ignored and the company refuses to refund an order that was never placed.

On a separate order for a different drug, I received the shipment two weeks later and no longer of any use.

I probably would have been more forgiving but the customer service was just aweful.