Nooro Massager Reviews

Nooro Massager
( 44 reviews )

Nooro Massager Review:  A Detailed Look

Reviewopedia staff  -  Updated:  July 12, 2023
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Nooro Massagers
are a line of personal care and pain relief products designed to treat the most common pain areas.

The brand was launched in 2022 and has quickly grown, claiming to have sold over 30,000 massagers.

Below we take a closer look at their most popular massagers to see if they can really help with pain and recovery.

Nooro Knee Massager

The company claims that this revolutionary device can help with root causes of pain from a variety of issues such as:

  • Osteoarthritis
  • Bursitis
  • Meniscus
  • Tendonitis


The knee massager is equipped with three treatment techniques, employing soft massage airbags, heat treatment, and red light therapy.

Nooro states that this knee massager can take the place of expensive physical therapy appointments, reduce the need for harmful and potentially addictive painkillers, and even help avoid surgery.

Is This Legitimate Treatment for Knee Pain?

There are actually a good amount of studies to back up the idea behind the Nooro Massager.

Multiple studies have found that massage can be an effective form of pain relief for knee osteoarthritis, with one study concluding that a weekly massage session may reduce pain and stiffness and provide improved function in the short term. [2]

Furthermore, another study that Nooro references in their advertisements found that “vibration and local heating significantly decreases pain” in patients with osteoarthritis of the knee.

In general, many experts recommend a combination of heat and ice when treating knee pain.  Heat is used to relieve joint stiffness and ice to relieve pain or swelling.

Finally, red light therapy also has some promising studies supporting its use as a treatment option.

Essentially red light therapy works by stimulating the cells in the joint which boosts their energy production and promotes cellular proliferation and decreases inflammation.

Studies found that low power light therapy can be an effective therapy on pain and disability in elderly patients with osteoarthritis of the knee, along with treating certain sports injuries.[5]

Another review concluded that treatment guidelines should be updated to include low level laser light therapy as a recommended option for knee osteoarthritis (KOA).

While the research supporting these treatments is certainly positive, there are no studies specifically done using the Nooro Knee Massager.

You should contact your primary care physician for further assessment if you experience:

  • Worsening knee pain
  • Excessive swelling
  • Warmth in the knee
  • Redness
  • Fever
  • Inability to bear weight on affected leg

Nooro Knee Massager Reviews

There are a large number of positive reviews from the company’s own website and on a popular 3rd party consumer review websites as well.

Here’s what customers have to say about the the Nooro Knee Massager


  • Heat and vibration on both sides of the knee
  • Worked well for temporary relief
  • Helped with inflammation
  • Improved mobility


  • Pain returned shortly after use
  • Small straps
  • Difficulty reaching support
  • Upsells during the checkout process make it easy to over-order
  • Knee Massager stopped charging after several uses
  • Difficulty with returns
  • Didn’t receive instructions
  • Felt it was cheaply made

Nooro Whole Body Massager

This small and portable butterfly shaped massager has five modes of massage and can be used on various muscles.

Customer reviews for this product were quite mixed.  

Some customers found the stimulation that the massager provided helped ease pain, while others experienced too many usability issues with the device.

Some of the negative Nooro Whole Body Massager reviews mentioned:

  • If placed on the back it's difficult to reach and adjust the settings
  • Did not work for pain relief
  • Sticky pads don't last
  • Pads are expensive and need to reordered frequently
  • Issues with reliability

This electric muscle stimulation (EMS Massager) is meant to relieve pain and tension in the feet.  

Nooro state that anyone who has foot pain or spends a lot of time sitting can benefit from this device.

Nooro Foot Massager Reviews

Some key highlights from what users had to say about this foot massager:


  • Helped with plantar fasciitis
  • Helped with swelling and neuropathy


  • Unit did not hold a charge
  • Overall mixed results
  • Massager did not work

Customer Service

Nooro provides several options for contacting their customer support team.  

You can email at [email protected] or call them at their phone number 212-444-3144.  There is also an online chat feature that you can try.

All Nooro products are backed by their 90-day money back guarantee.  

The terms of their refund state that customers must use their products daily for 30 days for 15 minutes a day.  

In order to initiate a return you must contact the company first to receive a return address.

Note:  You will have to ship the clean and undamaged product back at your own expense.

The company's address is listed as:

XF Agencija Limited
Room 1502, Beverly House, 93-107 Lockhart Road
Wanchai, Hong Kong

Potential Red Flags

Despite having a support team that replies to online complaints and positive reviews on some 3rd party sites there are a couple warnings that customers need to be aware of.

While the return policy may seem generous, sending a shipment back to Hong Kong at international rates is going to be expensive.  Some customers reported being quoted over $30 for their parcels.

Furthermore, the massagers sold by Nooro come from international wholesalers purchased at low bulk prices.  

In general, we don’t recommend these products since they’re generally cheaply made and lack a customer support infrastructure to support the product for long term use.

Below you can see the generic massagers listed on a popular e-commerce wholesale website Alibaba.

( Generic unbranded product that looks identical to the Nooro Knee Massager )


( Generic unbranded product that looks identical to the Nooro Body Massager)


(Generic unbranded product that looks identical to the Nooro Foot Massager)

Competitors and Alternatives

There’s been a lot of advancement in personal massager technology and these days you can find a quality product with lots of features at very reasonable prices.

Some alternatives to Nooro products include the following:

  1. Ekrin Athletics B37 Massage Gun  -  This is a high-end massage gun that's a good alternative to the top of the line Theragun brand.

    The Ekrin is an 'Amazon Choice' and New York Times selection.  It's very powerful with 5 Speeds and 4 Attachments for faster recovery and relief.  It is currently on sale for $229.99.

  2. Bob and Brad X6 Massage Gun  -  this unique tool allows for a percussive massage with the additional options of hot or cold therapy.

    This brand was founded by two physical therapists that focus on developing ergonomic products that provide deeper massages for relaxing muscles. It also has great reviews on Amazon with a score of 4.8/5 from 677 reviews.  

    It costs just $139.99.

  3. Resteck Heated Neck and Back massager  -  This scarf style device wraps around your neck and shoulders and is held down via wrist loops, which frees your hands and lets you control the intensity at the same time.

    This unit also has good reviews with a customer rating of 4.5/4 from over 50,000 reviews.  It is also the cheapest of the options at $59.99. 

Ultimately there are a lot of great choices from respected brands that will offer proper after sale customer service and stand by their products.

Are Nooro Massagers Worth It?

For the most part Nooro Massagers have decent customer reviews.  However, the red flags keep us from recommending purchasing products from this company.

The massagers are fairly expensive and the company's return policy requires you to pay for return shipping.

If the massager doesn’t provide the promised pain relief you stand to either lose a good amount of money on shipping it back or are forced to keep an expensive product that doesn’t work well. 

If you have any experience with Nooro Massagers, please leave your reviews below.

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Nooro Massager Customer Reviews

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Very Misleading Company!!!
September 23, 2023

Very misleading return policy. Make it very, very difficult to return, many hoops to jump through. In the info when purchasing and on their site it makes it seem like there is a 100% 90 day money-back guarantee that says it also covers shipping charges. But wait until you try to return, they will state that they do not cover any return charges. They pushed back even when I provided a screenshot of their own website showing they state it covers "shipping charges". Why include an "s" on charge if they don't cover more than one charge!

This poduct cannot work as is.
September 22, 2023

I would love to use this, I ordered and recieved it but the snaps on the sticky pads do not line up with the programed device.. They are about 1/8th of an inch short and will not stretch to engage. Please help!

I would love to give this product 5 stars. MC

Device Doesn't Work
September 19, 2023

I purchased the foot massager for neuropathy. I ordered two and received an extra massager. They gave me rebate to not return the third massager. None of the devices could hold a charge for more than 30-45 seconds, After multiple efforts, I gave up and felt I wasted my money.

Failure to disclose before purchasing
September 14, 2023
Bought the foot massager. As well as suffering from the charging, premature shut-off problems that others complained of, the product also comes with a statement that says you should not use it if you have a pacemaker. That sort of warning should be divulged before purchasing knowing that it needs to be returned at customer expense. This company has no scruples and everyone needs to know that.

This is a SCAM!!! NOT a legitimate company
September 12, 2023

If I could I wouldn’t even give it any starts! This is a gimmick you can buy any tens unit for the fraction of the cost. This is a cheap budget gimmick of a product. Not only that when returning was even more of a hassle. I called minutes after the order I said there had been a mistake on the order and that they over charged and it added on product and to cancel and only send what I truly wanted.

Right away I should have known that this is not a legitimate establishment she told me that I had to wait and receive the product I purchased in order to return the product and get a refund. So fine I waited received it then tried it’s cheaply made.

When calling to return this she now says I had to wait 21 days to really make a real decision I said no I’m not happy with the product and want to return it. She kept telling me know I had to wait finally because she was sick of me saying that u should have said that when I first called and not lied to even say I can just return it, she kept saying that I had to get approved and once approved for the return request then they would send me documents that would lead up to the tracking info they need that I used.

Well I finally received a return address which is a fake address!!! United stated post office can’t even find the address and says they can’t send it. I call again and now no answer ( they are open 24-7) I can 3 more times to tell them what happened for them to tell me that I have to be approved through their email again I started screaming telling them I need a legitimate address to return it to. They ask me to go to another shipping company I do and the address is not found again under what they gave me. I call again and still give me a run around.

Now I have investigated the phone number they have is in New York the hub office is Illinois or some other state and the shipping is a return address to Washington state!

They scammed me for $320.00 it makes me sick that there are people like this that actually can wake up and go to sleep while stealing from someone’s hard earned money. DO NOT SHOP HERE ITS A SCAM now I have to go to my bank and file a claim

Cheap garbage!
September 6, 2023

Cheap materials with no longevity. Bought 2 of the foot massager and they both had the same issue right from the start, constantly blinking while shutting off

Animiss September 09, 2023

The “made in China “ promise.

Nooro Foot Massager Ripoff & Costly Return
September 5, 2023

Foot massager arrived and plugged the emulator (battery/control) in. Red light came on and went off in 4 seconds. Plugged emulator into footpad, turned it on and it did not work. Tried this several times with same results. Called Customer Service to obtain RMA and refund within one week and told had to wait 21 days. Brochure says Guaranteed for 90 days. I paid $99.95 for unit and also purchased a Lifetime Protection for $19.95.

Customer Service said they need a video of charging and operation and said they had to check on something. They hung up very soon so called back with CS saying they could do nothing till after 21 days. Checked Reviewopedia which states Unit did not work, overall mixed results and massager did not work. It also said you have to pay the $30+ shipping charge to China. Unit sells on Chinese websites as low as $8.?? and on Amazon for $3?.??.

Animiss September 09, 2023

It’s made in China. What did you expect?

September 5, 2023

Received and nothing worked, total scam . Then you are told to wait over a month before returning . After reading numerous horror stories on return process have just decided to take my loss because you will NEVER GET A REFUND . BUYER BEWARE DONT EVEN WAIST YOUR HOPE, TIME AND MONEY TOTAL SCAM!! Had to post a 1 STAR to get review in SHOULD BE -100 STARS

Don't buy it.
September 5, 2023
I made the mistake of ordering the back massager. I thought I would try one, but when I put it in my cart, it defaulted to SIX! I didn't catch it in time and was charged $211! I called immediately and was told (of course) that it was too late to stop but I could return it for a full refund when it arrived. I was assured the return would be in the US, not a foreign country. They came on Saturday. I sent an email asking for the return shipper. I was told to avoid the shipping cost, I could keep them and they would refund me 30%! I told them that it was unacceptable and I wanted a full refund. I'm waiting for a response now......

Money grab
September 3, 2023

Do not purchase from this seller. They do not refund money . My order went through without me pressing complete order. I tried to cancel but they already had my money, less than a minute later.

So beware, they are not an honest company.

Liars and Theives
September 3, 2023

0 if I could

I full agree great scam! I tried cancelling within 10 min and the said they couldn’t cancel the order! Don’t fall for the upgrade they charge you twice it’s not an upgrade it’s a double order!

Colusaca September 09, 2023

I didn’t have trouble returning the massagers or getting my refund. I found the pads lose their stickiness after about three uses. Pads are expensive. I would not recommend buying them.

Much Cheaper on Temu
August 31, 2023
Dont buy the foot massager from Nooro. You can get the same thing on TEMU for less than $10. .

Scam Compnay
August 29, 2023

Two hours after the order was placed, I realized my mistake and asked for the order to be cancelled. They claimed it could not be done, but upon arrival it could be returned. It never arrived. Suppsedly it had been delivered by a carrier I had never heard of. They had no proof of delivery and I live where delivery is secure. Not a drop off on the porch of a single family house. I am working with the credit card company.

Stay a way, do your research
August 28, 2023

Do yourself a favor and stay away from Nooro products, they are very cheaply made and extremely over priced.

It does work for very short period of time, however it takes only two times charging it and it stops working.

Customer service is no help at all.

Off course there is no need to say that the 90 days no question asked return, which Nooro advertises, is the biggest lie of all.

RC MacKenzie August 31, 2023

You have to return product at your cost. Shipping to China? Not worth it and they know it. Never again!

Red light therapy pen.
August 28, 2023

Will never deal with this company again. They sent a text asking if I was happy with my purchase. When I questioned them on my product, they requested a video of what was wrong. When I responded they needed my order number and other information. I provided all the required info and I just kept getting the same request from other agents.

I will keep trying to use the red light therapy pen but I doubt it’s effectiveness. Beware!

Inconsistent (and misleading??) product description
August 26, 2023
The unit I received is different in physical appearance from the one advertised the buttons (on the host) are labelled differently and there are fewer programs); (2) the instructions state "to charge - plug in the USB for 2 to 3 hours; when fully charged, the blue lights (or the red light in the middle of the post) will turn off." The blue charge indication lights on my "host" never turn off nor is there a "red light". Video instructions show the "host" unit is "different in appearance" from the one I received and the snaps are not "magnetic", but just regular snaps. A NOORO video states (there are 19 different intensity levels, 'by the way' the old version had only 3. It also states there are 8 "MODES", my unit and instructions only show 6 modes" "Common Placement locations" do not include feet. Finally, I bought the "Whole Body Massager" units primarily to "FIX blood circulation issues and reverse neuropathy" in my feet, however, no instructions specifically address which program(s) I should use for those purposes. That was a main selling point, yet there's nothing to support address the product claim with my problem?

Doesn’t work
August 22, 2023
Waste of money. Never worked

Mark" BIG EASY " Harris August 26, 2023

Never worked straight out of the box its a scam buyer beware! Then you have to hold on to it for 30 days and then return at your own cost overseas to China which is more than the product is worth which is $0!

August 18, 2023

I have never received this item. It says it was delivered but it was not. I will never buy from them again. In small print it says you can return item for money back but you have to pay to send it to CHINA??? It doesn't matter, I never even received it.

Now I learned my lesson. I will only buy from Amazon. You can depend on their delivery and return and refund policy. I am going to try and get my money back from Pay Pal.

It works for me
August 16, 2023
Bought 2 foot massagers. One for me and one for my wife. I'm 71 and love this thing. Charges every time and I love trying all of the different settings.

Unethical behavior in billing practices. No full refund
August 15, 2023

We purchased the foot massager, the product did not perform, and we requested a refund. After about a month complying with their refund process they finally approved the refund, sent me an email stating a refund due was $131.29, the price paid for the item $99.95 + protection plan $19.95 +tax $11.39. The refund I received was $119.90 did not include the tax. the customer service rep when called stated that the tax is a government thing, and their policy is not to refund the tax. So Nooro keeps the tax paid. I had to pay for return shipping as well.

AnitaBassani September 03, 2023

I full agree great scam! I tried cancelling within 10 min and the said they couldn’t cancel the order! Don’t fall for the upgrade they charge you twice it’s not an upgrade it’s a double order!