Nooro Massager Reviews

Nooro Massager
( 91 reviews )

Nooro Massager Review:  A Detailed Look

Reviewopedia staff  -  Updated:  July 12, 2023
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Nooro Massagers
are a line of personal care and pain relief products designed to treat the most common pain areas.

The brand was launched in 2022 and has quickly grown, claiming to have sold over 30,000 massagers.

Below we take a closer look at their most popular massagers to see if they can really help with pain and recovery.

Nooro Knee Massager

The company claims that this revolutionary device can help with root causes of pain from a variety of issues such as:

  • Osteoarthritis
  • Bursitis
  • Meniscus
  • Tendonitis


The knee massager is equipped with three treatment techniques, employing soft massage airbags, heat treatment, and red light therapy.

Nooro states that this knee massager can take the place of expensive physical therapy appointments, reduce the need for harmful and potentially addictive painkillers, and even help avoid surgery.

Is This Legitimate Treatment for Knee Pain?

There are actually a good amount of studies to back up the idea behind the Nooro Massager.

Multiple studies have found that massage can be an effective form of pain relief for knee osteoarthritis, with one study concluding that a weekly massage session may reduce pain and stiffness and provide improved function in the short term. [2]

Furthermore, another study that Nooro references in their advertisements found that “vibration and local heating significantly decreases pain” in patients with osteoarthritis of the knee.

In general, many experts recommend a combination of heat and ice when treating knee pain.  Heat is used to relieve joint stiffness and ice to relieve pain or swelling.

Finally, red light therapy also has some promising studies supporting its use as a treatment option.

Essentially red light therapy works by stimulating the cells in the joint which boosts their energy production and promotes cellular proliferation and decreases inflammation.

Studies found that low power light therapy can be an effective therapy on pain and disability in elderly patients with osteoarthritis of the knee, along with treating certain sports injuries.[5]

Another review concluded that treatment guidelines should be updated to include low level laser light therapy as a recommended option for knee osteoarthritis (KOA).

While the research supporting these treatments is certainly positive, there are no studies specifically done using the Nooro Knee Massager.

You should contact your primary care physician for further assessment if you experience:

  • Worsening knee pain
  • Excessive swelling
  • Warmth in the knee
  • Redness
  • Fever
  • Inability to bear weight on affected leg

Nooro Knee Massager Reviews

There are a large number of positive reviews from the company’s own website and on a popular 3rd party consumer review websites as well.

Here’s what customers have to say about the the Nooro Knee Massager


  • Heat and vibration on both sides of the knee
  • Worked well for temporary relief
  • Helped with inflammation
  • Improved mobility


  • Pain returned shortly after use
  • Small straps
  • Difficulty reaching support
  • Upsells during the checkout process make it easy to over-order
  • Knee Massager stopped charging after several uses
  • Difficulty with returns
  • Didn’t receive instructions
  • Felt it was cheaply made

Nooro Whole Body Massager

This small and portable butterfly shaped massager has five modes of massage and can be used on various muscles.

Customer reviews for this product were quite mixed.  

Some customers found the stimulation that the massager provided helped ease pain, while others experienced too many usability issues with the device.

Some of the negative Nooro Whole Body Massager reviews mentioned:

  • If placed on the back it's difficult to reach and adjust the settings
  • Did not work for pain relief
  • Sticky pads don't last
  • Pads are expensive and need to reordered frequently
  • Issues with reliability

This electric muscle stimulation (EMS Massager) is meant to relieve pain and tension in the feet.  

Nooro state that anyone who has foot pain or spends a lot of time sitting can benefit from this device.

Nooro Foot Massager Reviews

Some key highlights from what users had to say about this foot massager:


  • Helped with plantar fasciitis
  • Helped with swelling and neuropathy


  • Unit did not hold a charge
  • Overall mixed results
  • Massager did not work

Customer Service

Nooro provides several options for contacting their customer support team.  

You can email at [email protected] or call them at their phone number 212-444-3144.  There is also an online chat feature that you can try.

All Nooro products are backed by their 90-day money back guarantee.  

The terms of their refund state that customers must use their products daily for 30 days for 15 minutes a day.  

In order to initiate a return you must contact the company first to receive a return address.

Note:  You will have to ship the clean and undamaged product back at your own expense.

The company's address is listed as:

XF Agencija Limited
Room 1502, Beverly House, 93-107 Lockhart Road
Wanchai, Hong Kong

Potential Red Flags

Despite having a support team that replies to online complaints and positive reviews on some 3rd party sites there are a couple warnings that customers need to be aware of.

While the return policy may seem generous, sending a shipment back to Hong Kong at international rates is going to be expensive.  Some customers reported being quoted over $30 for their parcels.

Furthermore, the massagers sold by Nooro come from international wholesalers purchased at low bulk prices.  

In general, we don’t recommend these products since they’re generally cheaply made and lack a customer support infrastructure to support the product for long term use.

Below you can see the generic massagers listed on a popular e-commerce wholesale website Alibaba.

( Generic unbranded product that looks identical to the Nooro Knee Massager )


( Generic unbranded product that looks identical to the Nooro Body Massager)


(Generic unbranded product that looks identical to the Nooro Foot Massager)

Competitors and Alternatives

There’s been a lot of advancement in personal massager technology and these days you can find a quality product with lots of features at very reasonable prices.

Some alternatives to Nooro products include the following:

  1. Ekrin Athletics B37 Massage Gun  -  This is a high-end massage gun that's a good alternative to the top of the line Theragun brand.

    The Ekrin is an 'Amazon Choice' and New York Times selection.  It's very powerful with 5 Speeds and 4 Attachments for faster recovery and relief.  It is currently on sale for $229.99.

  2. Bob and Brad X6 Massage Gun  -  this unique tool allows for a percussive massage with the additional options of hot or cold therapy.

    This brand was founded by two physical therapists that focus on developing ergonomic products that provide deeper massages for relaxing muscles. It also has great reviews on Amazon with a score of 4.8/5 from 677 reviews.  

    It costs just $139.99.

  3. Resteck Heated Neck and Back massager  -  This scarf style device wraps around your neck and shoulders and is held down via wrist loops, which frees your hands and lets you control the intensity at the same time.

    This unit also has good reviews with a customer rating of 4.5/4 from over 50,000 reviews.  It is also the cheapest of the options at $59.99. 

Ultimately there are a lot of great choices from respected brands that will offer proper after sale customer service and stand by their products.

Are Nooro Massagers Worth It?

For the most part Nooro Massagers have decent customer reviews.  However, the red flags keep us from recommending purchasing products from this company.

The massagers are fairly expensive and the company's return policy requires you to pay for return shipping.

If the massager doesn’t provide the promised pain relief you stand to either lose a good amount of money on shipping it back or are forced to keep an expensive product that doesn’t work well. 

If you have any experience with Nooro Massagers, please leave your reviews below.

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Nooro Massager Customer Reviews

  • Sort Reviews By:

best product
May 12, 2024
fantastic item,worked for me 1st time @81 yrs young..felt impulses all the way to upper thighs...feet feel life coming back to them......not a scam!!!!!

No refund
April 23, 2024
Terrible . Call numbers disconnected. Won't take my return and they say keep it and we will send you a different device. It does not work. Keep putting me on hold transferring me to different agents

Never Received
April 3, 2024
Never received my product. It says it was delivered to a post office in Texas. Like where? Not even close to me as I'm in California. I wish my family would have read these reviews before placing the order. Now they are not responding. Go figure!

High-pressure tactics
April 2, 2024

Don’t buy anything from Nooro Foot Massager USA.

You can buy the same products on Amazon for a fraction of the price.

I contacted them five minutes after I placed my order and said that I wanted to cancel it. They said they couldn’t cancel it that they had shipped it already, but assured me that I could receive my money back once I received it.

I received it, and said I wanted my money back, and they told me to keep it and try it for 60 days.

I said I didn’t want it, and I wanted my money back.

The next email said they would refund me 60% of my purchase price if I just kept it.

It took 20 emails to return this item, and I had to pay for shipping to return it.

It works
April 1, 2024
I am a nurse practitioner. Older. Still working. I have had numbness, tingling and outright pain for the last 2 years. I don’t take drugs if I can avoid it. I was getting to the point that I was taking Tylenol and ibuprofen every night and still not getting sleep. I have an extremely high pain tolerance but this was getting to me. I read about this on the Internet and thought well, last ditch effort…Wow. Just wow. I am amazed. Try. Try this. It is a game changer.

No longer cold
March 19, 2024
After using the EMS foot massager for 3 days, I am no longer cold. Before using the EMS Footmassager, my feet and legs were always cold. I tried many ways to stay warm: wool socks, more blankets, fleece lined sweat pants and a foot bath/spa. The spa helped for an hour, but the EMS FootMassager eliminates the cold until using it again 24 hours later. As directed by NOORO, I use the massager daily for 15 minutes each time.

Put them in jail for fraud now. Call your state AG
March 17, 2024


My device actually caught on fire the very first time I placed it in my bed to plug it in and charge it. Our entire house with our family and pets could have been destroyed. After reading all these OTHER complaints? These people need to be in jail for fraud.

This back massager does not work. It's a scam.
March 15, 2024
After 2.5 months of using, I have felt no (NONE, ZERO) beneficial results. The promotional indicated the product could be returned within 90 days; however, in the literature provided with the product contains no contact information so no return is possible.

ShariG. March 17, 2024

Call your State Attorney General’s Office and report this company and its owners for fraud!

Complete Junk
March 10, 2024
Unit does not work - completely bogus claims. When i wanted to return it, I got a barrage of emails offering gel or some other stupid add on. Every time I said no - just give me a credit, I got another email from someone else. STAY CLEAR - THIS IS A SCAM

Waste of money. Do not buy!!
March 9, 2024
If I could do this with minus stars, I would. Got the small back massager. Followed instructions. It does not turn on. Blue light flicker but it does not do anything more than that. Customer service told me to charge it again and would call me the next day to fid out if it was working. No call and not working.

This is a scam!!
March 8, 2024
It does not work. Someone from Nooro called me after I tried to call them to complain that the massager did not work. The instructions are very clear and the person who called tried to make me believe that I did not know how to follow them. It is a total scam. It is total junk and I am so sorry to throw it in the landfill.

Nooro Massager
March 7, 2024

The Nooro Massager worked good at first and had my legs and feet jumping around but the rechargeable unit slowed down immensely and is very weak when it works sometimes so is there anyway you can send me a new one?

Terry Shepherd

March 2, 2024

We purchased a knee massager. Once it arrived we started using for 30 days and felt no improvement. Called to return and they suggested that we give it more time since there is a 90 day guarantee (fair enough). We gave it an additional 20 days with still no results. We statrted process of return. There were multiple emails back and forth. We paid the $20 to return UPS. That was expected delivery return of Feb 2nd. Gave 30 days with still no return on my credit card. I called and they said we can not do anything without your tracking number. Once provided then put on hold for 5 minutes. Then they informed me it would take an additional 5-7 business days. IT SEEMS LIKE A LIKELY DELAY, DELAY, Delay tactic which some less than reputable companies seem to use. Its a numbers game that a certain amount of people will either forget or get tired of following up. Still waiting on my $179.

This does not help more than a few minutes.
February 26, 2024
If I could give zero stars I would have! I tried this product(under a different name)for one year before it broke! It feels good while it massaging your feet but that's it!! This product is an utter fail in regards to relieving pain. Unfortunately I never was able to stop taking pain medication! I DO NOT recommend this product!

Does The Nooro work for Diabetic Neuropathy?
February 24, 2024

The Nooro Massager worked ok for for 4 or 5 Months but it started to lose its strength after that and the Neuropathy in both of My Feet increased to where it was or maybe even more before I started using the Massager.

No Good
February 20, 2024

Used for three months does nothing...

Total Ripoff!
February 9, 2024
Can I award NO stars? This item doesn't do what it purports to do, it invokes fake doctors to boost its sales, and when you try to get a refund, they stall, delay, operate in bad faith, pretend they've issued a Paypal refund when they've done no such thing, and when challenged, respond that you have to mail this back to CHINA at your own expense even tho' they ship within the US from their Delaware office. PayPal has been no help forcing this company to honor its "immediate money-back guarantee" Total ripoff!!

Call your credit card company
February 7, 2024
Did not work. Tried to get money back. Got run around call credit card company they got money back in a week. this is a scam.

HL March 30, 2024

NOROO IS A SCAM COMPANY. I have an email train eight pages long of excuses why they will not give a full refund on an unopened and unused leg massager product. I will contact my credit card company tomorrow.

Doesn't work
February 4, 2024
Neither the body massager or foot electrical stimulation worked at all for me. I have peripheral neuropathy. The units do not hold a charge and do not deliver what is advertised. They were no help to me even using ultrasound gel. The units are too small and wimpy.

Nooro ripoff
January 25, 2024

Stay away from this company their products are cheaply made very cheaply made. Then try getting a return they will jerk you around till your stress levels explode. Please do yourself a big favor and don't buy their plastic junk. If you are going to support this company you might as well light your money on fire. They have a tricky site where I bought a neuropathy electronic product all of a sudden they double billed. I immediately called them they said it was to late to cancel the second one and said when receive them return it to get refunded and when i received them i couldn't believe what junk they were so now i'm trying to get my money back $250 $125 each. Now the games begin wouldn't answer the phone and emails. So the bottom line is they kept my $250 and got the returns back so the sleazy company made $500 and I got nothing. Do yourself a favor and stay away from this company. SCAMMERS