Nooro Massager Reviews
Nooro Massager Review: A Detailed Look
Nooro Massagers are a line of personal care and pain relief products designed to treat the most common pain areas.
The brand was launched in 2022 and has quickly grown, claiming to have sold over 30,000 massagers.
Below we take a closer look at their most popular massagers to see if they can really help with pain and recovery.
Nooro Knee Massager
The company claims that this revolutionary device can help with root causes of pain from a variety of issues such as:
- Osteoarthritis
- Bursitis
- Meniscus
- Tendonitis
The knee massager is equipped with three treatment techniques, employing soft massage airbags, heat treatment, and red light therapy.
Nooro states that this knee massager can take the place of expensive physical therapy appointments, reduce the need for harmful and potentially addictive painkillers, and even help avoid surgery.
Is This Legitimate Treatment for Knee Pain?
There are actually a good amount of studies to back up the idea behind the Nooro Massager.
Multiple studies have found that massage can be an effective form of pain relief for knee osteoarthritis, with one study concluding that a weekly massage session may reduce pain and stiffness and provide improved function in the short term. [2]
Furthermore, another study that Nooro references in their advertisements found that “vibration and local heating significantly decreases pain” in patients with osteoarthritis of the knee.
In general, many experts recommend a combination of heat and ice when treating knee pain. Heat is used to relieve joint stiffness and ice to relieve pain or swelling.
Finally, red light therapy also has some promising studies supporting its use as a treatment option.
Essentially red light therapy works by stimulating the cells in the joint which boosts their energy production and promotes cellular proliferation and decreases inflammation.
Studies found that low power light therapy can be an effective therapy on pain and disability in elderly patients with osteoarthritis of the knee, along with treating certain sports injuries.[5]
Another review concluded that treatment guidelines should be updated to include low level laser light therapy as a recommended option for knee osteoarthritis (KOA).
While the research supporting these treatments is certainly positive, there are no studies specifically done using the Nooro Knee Massager.
You should contact your primary care physician for further assessment if you experience:
- Worsening knee pain
- Excessive swelling
- Warmth in the knee
- Redness
- Fever
- Inability to bear weight on affected leg
Nooro Knee Massager Reviews
There are a large number of positive reviews from the company’s own website and on a popular 3rd party consumer review websites as well.
Here’s what customers have to say about the the Nooro Knee Massager
Pros:
- Heat and vibration on both sides of the knee
- Worked well for temporary relief
- Helped with inflammation
- Improved mobility
Cons:
- Pain returned shortly after use
- Small straps
- Difficulty reaching support
- Upsells during the checkout process make it easy to over-order
- Knee Massager stopped charging after several uses
- Difficulty with returns
- Didn’t receive instructions
- Felt it was cheaply made
Nooro Whole Body Massager
This small and portable butterfly shaped massager has five modes of massage and can be used on various muscles.
Customer reviews for this product were quite mixed.
Some customers found the stimulation that the massager provided helped ease pain, while others experienced too many usability issues with the device.
Some of the negative Nooro Whole Body Massager reviews mentioned:
- If placed on the back it's difficult to reach and adjust the settings
- Did not work for pain relief
- Sticky pads don't last
- Pads are expensive and need to reordered frequently
- Issues with reliability
Nooro Foot Massager
This electric muscle stimulation (EMS Massager) is meant to relieve pain and tension in the feet.
Nooro state that anyone who has foot pain or spends a lot of time sitting can benefit from this device.
Nooro Foot Massager Reviews
Some key highlights from what users had to say about this foot massager:
Pros:
- Helped with plantar fasciitis
- Helped with swelling and neuropathy
Cons:
- Unit did not hold a charge
- Overall mixed results
- Massager did not work
Customer Service
Nooro provides several options for contacting their customer support team.
You can email at [email protected] or call them at their phone number 212-444-3144. There is also an online chat feature that you can try.
All Nooro products are backed by their 90-day money back guarantee.
The terms of their refund state that customers must use their products daily for 30 days for 15 minutes a day.
In order to initiate a return you must contact the company first to receive a return address.
The company's address is listed as:
XF Agencija Limited
Room 1502, Beverly House, 93-107 Lockhart Road
Wanchai, Hong Kong
Potential Red Flags
Despite having a support team that replies to online complaints and positive reviews on some 3rd party sites there are a couple warnings that customers need to be aware of.
While the return policy may seem generous, sending a shipment back to Hong Kong at international rates is going to be expensive. Some customers reported being quoted over $30 for their parcels.
Furthermore, the massagers sold by Nooro come from international wholesalers purchased at low bulk prices.
In general, we don’t recommend these products since they’re generally cheaply made and lack a customer support infrastructure to support the product for long term use.
Below you can see the generic massagers listed on a popular e-commerce wholesale website Alibaba.
( Generic unbranded product that looks identical to the Nooro Knee Massager )
( Generic unbranded product that looks identical to the Nooro Body Massager)
(Generic unbranded product that looks identical to the Nooro Foot Massager)
Competitors and Alternatives
There’s been a lot of advancement in personal massager technology and these days you can find a quality product with lots of features at very reasonable prices.
Some alternatives to Nooro products include the following:
- Ekrin Athletics B37 Massage Gun - This is a high-end massage gun that's a good alternative to the top of the line Theragun brand.
The Ekrin is an 'Amazon Choice' and New York Times selection. It's very powerful with 5 Speeds and 4 Attachments for faster recovery and relief. It is currently on sale for $229.99. - Bob and Brad X6 Massage Gun - this unique tool allows for a percussive massage with the additional options of hot or cold therapy.
This brand was founded by two physical therapists that focus on developing ergonomic products that provide deeper massages for relaxing muscles. It also has great reviews on Amazon with a score of 4.8/5 from 677 reviews.
It costs just $139.99. - Resteck Heated Neck and Back massager - This scarf style device wraps around your neck and shoulders and is held down via wrist loops, which frees your hands and lets you control the intensity at the same time.
This unit also has good reviews with a customer rating of 4.5/4 from over 50,000 reviews. It is also the cheapest of the options at $59.99.
Ultimately there are a lot of great choices from respected brands that will offer proper after sale customer service and stand by their products.
Are Nooro Massagers Worth It?
For the most part Nooro Massagers have decent customer reviews. However, the red flags keep us from recommending purchasing products from this company.
The massagers are fairly expensive and the company's return policy requires you to pay for return shipping.
If the massager doesn’t provide the promised pain relief you stand to either lose a good amount of money on shipping it back or are forced to keep an expensive product that doesn’t work well.
If you have any experience with Nooro Massagers, please leave your reviews below.
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Nooro Massager Customer Reviews
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Very Dissapointed
I purchased a product from this company. When you purchase their products you are automatically signed up to pay a monthly fee. It does not ask you if you'd like to join, or ask you to confirm. IT IS AUTOMATIC !
This is not CLEARLY stated anywhere and until you notice the payments come off your CC you really don't even know it's happening. Be very aware of this awful scam artist company.
When you try to call and resolve it they speak to you as if your two and belittle you. Very disappointing company to deal with.
Dishonesty is NOOROs policy
Dec 5th, 2024, I placed an order for 2 grounding mats meant for a Christmas present. When they did not arrive on time, I cancelled the order. But, NOORO refused to cancel the order and instead offered a foot massager instead. I said no thank you.
They kept offering so as to prevent a refund. They still have not honored their promise and refund my money for the two mats. They are not an honorable company!
Watch out for unauthorized charges after your purchase!!
I purchased a foot massager, at a very good price, but the following month I was charged $31.03 to my CC Acct. When I contacted them, I was told it was the monthly cost of the VIP account. I never agreed to such acct. I told them to cancel that VIP acct and refund the subscription cost. I was told they were unsubscribing me but would not refund the month they charged me for since the month had begun. They charged me on the 13th of the month, but I didn't even see the charge until the 2nd or 3rd of the following month while perusing my statement prior to paying it. WATCH out for this abuse. I will never purchase from them again even though I am satisfied with the massager. SHAME ON THEM
I too had the same experience! I was not watching my CC account closely and they charged me for three months!!! Same story VIP package. I never authorized these charges from! They said they are canceling the "membership" but will not refund the three monthly charges. I will be watching my April statement closely! SCAM COMPANY
Not a reliable company
I was advised to return the massager due my GP's concerns.
Contacting and extracting information from Nooro is like extracting teeth. It finally took he threat of involving UK Trading Standards and the credit card company to get action. Even then it was incomplete for the shippers requirements
Useless Knee Massager
Flawed return policy
Ordered massage, my doctor recommended I not use it. Have returned the item unused and unpackaged, and Nooro Return Policy ridiculous. I have proof they have received the item (US Post Office return receipt) and they are asking for my tracking number. Evidently they can't trust the customer name and their own order number
SCAMMERS!!!!!
I have lymphedema in my legs and these hurt. When returning even though they say no questions asked they kept trying to send other items. I have now called them 12 times for my refund and still have not received it!! What a terrible company. DON'T BUY!!!!!
No product received
my experience--have yet to react since I have yet received product.--as number/emails/phone calls to Customer service are of no help!!! Really doesn't even deserve the one star.
Charged me when I unsubscribed from their emails!
What a rip off! They keep emailing me 5 times per day. So I unsubscribed and they immediately charged my PayPal over $100. I called and they said I signed up for some subscription. Supposedly they will refund it, but I alerted PayPal and Amex immediately.
Their products are bogus.
Don't Wait Up for a Reply
While attempting to reduce knee and foot pain I purchased Nooro's "Body Massager". The "Brain" never worked as posted in the instruction booklet or in the videos provided by Nooro. In the beginning my complaints via email were answered within an hour. After four emails for further instructions, their service abruptly changed.
When I finally asked for return details the replies ended. It's been five days now and not one word from the culprit with my money. I would suggest that no one trust this criminal element.
best product
No refund
Never Received
High-pressure tactics
Don’t buy anything from Nooro Foot Massager USA.
You can buy the same products on Amazon for a fraction of the price.
I contacted them five minutes after I placed my order and said that I wanted to cancel it. They said they couldn’t cancel it that they had shipped it already, but assured me that I could receive my money back once I received it.
I received it, and said I wanted my money back, and they told me to keep it and try it for 60 days.
I said I didn’t want it, and I wanted my money back.
The next email said they would refund me 60% of my purchase price if I just kept it.
It took 20 emails to return this item, and I had to pay for shipping to return it.
Bought this, delivered very quickly, charged it but it does not work. Hairline crack across unit , switches on but will not stay on. Sent two emails but keeps coming back as email address unknown. I have contacted Paypal and I am trying to get some help from them. Paid £99.95...can't believe I have been scammed. Please avoid this scam folks. I feel like such an idiot getting caught.
Same for me, it worked for 10 days then just stopped. Fully charged it works for 10/12 seconds then goes off. Emailed them six or seven times and never had a reply. Total rubbish. Be warned.
It works
You should try Lyrica. It works well for neuropathy pain at night.
No longer cold
Put them in jail for fraud now. Call your state AG
Creeps!
My device actually caught on fire the very first time I placed it in my bed to plug it in and charge it. Our entire house with our family and pets could have been destroyed. After reading all these OTHER complaints? These people need to be in jail for fraud.
This back massager does not work. It's a scam.
Call your State Attorney General’s Office and report this company and its owners for fraud!