Card Cash Reviews
Card Cash is a company which aims to give people the ability to unleash the power of gift cards, by allowing customers a safe and trustworthy place to buy and sell unused gift cards.
How Does Card Cash Work?
According to their website, it is a very common experience for people to receive a gift card to a retailer that they may not want or need anything from, and because of this, the gift card becomes useless and essentially becomes money sitting in your wallet that doesn’t really have any value.
CardCash.com attempts to give these people a chance to get value out of these unwanted or unneeded gift cards, by providing them with a place to sell these cards safely and securely.
The flip side of this is the benefits that other people get from these unwanted gift cards, as CardCash.com resells these cards at discounted prices, meaning that their customers ultimately get more for their money.
There is no real way to quote a price range for the cards sold on this website, as the prices will depend on the money that is placed on the card by the original gift giver.
That being said, the website does promise to provide their gift card Sellers with up to 92% of the value of their gift card. Sellers can go to their website and fill out an information sheet and receive a quote before choosing to sell their card to this website.
When you go to buy a gift card, you will search through their available cards by brand or by value of the card. The name of the retailer, the value of the card, the discount you will be receiving, and the amount you are being asked to pay will be clearly displayed before you decide to finalize your purchase.
CardCash.com does not say that they offer a traditional Refund Policy, but they do offer something they call “45 Day Buyer Protection”.
Their website states that “safeguarding and protecting our customers is our top priority” and that they use state-of-the-art technology to virtually eliminate any problems that may arise with the kind of gift card exchange their website facilitates.
This Buyer Protection guarantees to their customers that any card purchased from their website will be valid at the retailer for the dollar amount specified on your order for 45 days after you receive your card.
However, it is important to use the gift cards right away to take advantage of this guarantee.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-227-4214 or by email at [email protected]
It is important to note that websites dedicated to buying and selling gift cards have been very controversial in the past, with many recorded complaints of sellers sending in their gift cards and then claiming they were never paid for their cards, while buyers often complain of purchasing a card which then is deemed invalid by the retailer when they try to use it.
CardCash.com is not immune to these complaints, and prospective customers who are looking for these kinds of complaints will find them.
However, these types of complaints do appear to be very infrequent, and the majority of the available reviews of this company by their customers and online publications are positive.
Competitors and Alternatives?
There are many other companies that offer similar services to this website, including PlasticJungle.com, Cardpool.com, and others.
If you have any experience with Card Cash or their services, please leave your reviews below.
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Card Cash Customer Reviews
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If I could give zero stars I would. I put my gift card number in in their website, received an offer and was asked to send physical card to them so I did. Weeks later I received no $$ so I inquired as to why and was told card was invalid. I went directly to the restaurant website and confirmed the card was in fact valid. I sent screenshots and received a message back again saying the card is invalid. Again I checked and it is not invalid. Don't know what's up with that but something is.
Stay away from this business
It is a legit business but it is very bad. It isn't worth your time. I only tried to sell gift cards to them and the experience was horrible. They won't accept my gift cards after hours of work and saying my gift cards are "high risk transactions". Ridiculous. I don't even know if my gift cards will come back to me unused or if I would even receive them.
Don't use this site its a fraudulent site "Thieves"
I wont even rate this site. They don't deserve a rating this site stole money from me in regards to the sale of a gift card. My twins are sick and needed medication so I sold my card due to being desperate for my kids payday was a few days away.
This site offered me $44.50 on a $50.00 card to sell and they bamboozled me buy stating that there would be pay out instructions emailed to me for the pay out. I never received the payout or the instructions for pay out. I will be filing a report with the better business and then with the police.
Thank you for compromising my kids health
selling my gift card
Cancel every order I believe they list cards they don't have
Card runs out
They sell stolen giftcards - stay away!
This company supposedly verifies the giftcards that they sell, but the one I received was never activated. It was a BevMo gift card, but when I tried to use it, they said it had a zero balance (it was supposed to be $100). When I called the BevMo customer service, they said that the card was never even activated - meaning it was never legitimately sold in the first place. So somewhere along the supply chain, the card was taken without consent and sold through cardcash.com. Cardcash.com supposedly verifies all their giftcards, but if that were true, they either knowingly sold a giftcard that was never activated, or they are lying and did not verify it. Either way, it is proof they are not honest and buyers should be aware of doing business with them. When I tried to contact their customer service, they just ignored me and stopped responding.
Looking at the BBB reviews on this company, it seems they have a lot of negative reviews and don't give a crap about one more bad review.
For anyone that's been duped by this company, these are the steps that I'm taking to try to get my money back. Hopefully it might help others from getting scammed, or apply sufficient pressure on the company to resolve these issues. If not, hopefully they will go out of business and will stop scamming people out of their hard earned money.
- DOCUMENT all communications with this company - don't take them at their word on anything they tell you over the phone.
- Make an effort to reach out and resolve the issue - who knows, you might get lucky.
- If they ignore you or stop responding, file a complain with the BBB, and other scam-watch websites, like the ripoffreport.com
- File a complaint with the FTC (Federal Trade Commission).
- File a complaint with your local District Attorney
- File a complaint with the Windsor, NJ District Attorney
- If the transaction involved shipment of stolen goods shipped through the US Postal Service (as was the case in my situation), it's possible there may have been federal mail fraud statutes that were violated. Credit card fraud across interstate commerce may also be a federal crime as well. I believe the FBI would be the correct agency to contact in such cases.
- Write to your local Congressional representative to let them know about what's going on, and ask them to follow up and intervene on your behalf. One of the little-known duties of Congressional representatives are to REPRESENT their constituents on various matters of government. For cases such as this, where their constituents are getting swindled by shady out-of-state characters, their office can send letters to the DA, FTC, FBI, and/or other organizations and ask them to look into the matter. A letter from members of Congress will NOT go unheeded by these governmental organizations. And they WILL take action and report back. Especially if they are receiving multiple requests from different Congressional members about the same scammer, they will probably start a special task force to make sure they do a thorough job of investigation.
- File for damages in local small claims court, and if possible, look for an attorney that may be willing to take the case as a class action lawsuit. Considering the number of reported complaints, I think there will be PLENTY of people that will sign up.
Companies like this almost certainly are counting on the fact that most people will not go through the hassle of following up on all these steps. But even if a few people do so, it can really make a big difference. They know that people who buy discounted giftcards are looking for a deal, and sometimes may not have the means to pay full price. They are counting on the fact that they are tired from working 2-3 jobs to make ends meet and put food on the table for their families. They are COUNTING on the fact that most people will choose to just eat the loss, rather than take the steps necessary to stop despicable characters like these. They need to be STOPPED, and if appropriate, LOCKED UP BEHIND BARS so they can't continue to defraud the public. If you feel that you've been taken advantage of by these people, PLEASE do everything you can to try to get your money back and STOP them from hurting others.
Thought I Got A Deal, But NOOOOO…Customer Care or Inventory Folks Can't Read…or is it Their computers?
The Francesca's physical card I bought was supposed to be for the RESTAURANT - they sent me the wrong one for the CLOTHING company.
I NEED the Right One by this Friday but they didn't care, & were unwilling or unable to help, or even to look to see if one of the Clothing ones was Also misfiled... Hard To Believe they're hooked up with Amazon, much less a hi-tech company.
Supervisor Amanda Especially Uncooperative...She tried to get me to Buy the $100 Francesca's gift card that was left on the website, instead of the $50 one I ordered, but Refused to check to see if that one was misidentified as well.
The Return Authorization was only an email away, but it took another phone-call by me 2 days later to ask for someone else (Carmela) to simply send it to me, which I got in minutes...Obviously Amanda never sent it, the day I complained.
When they get the bad card back, I will happily be permanently thru with them.
Order @ Your Own Risk, especially if you're in a hurry,
& double-check to see you got the correct card, with the correct balance, & use it Within the 45 days, or you may be SOL
What a joke and rip off!
FRAUD. NEVER AGAIN!
Card Cash is a TOTAL SCAM
Bought $200.00 Chipotle cards. Completely worthless.
Company refuses a refund. SCAM. They blamed it on the people that THEY buy the cards from!! Don't they check out the gift cards they buy before they buy them????
Here is their response: "Buying from any Marketplace involves the classical Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control."
This company will rob your money and blame it on others that stole from you.Do not under any circumstance buy from them!!!
Ripoff - Cards have zero balance
Waste of Money
Gift card from them always not vaild
CardCash cannot absorb any additional liability and is very clear about this policy all over the website
DO NOT BUY
DO NOT FALL FOR THIS SCAM! You will be giving your info to crooks! Sent out USED CARD!
“They sell you $0 balance, already used gift cards! Then tell you too bad.
I purchased a $300 Dillard's gift card through Card Cash in May '15. What they sent me by email was brought into Dillard's, Dillard's said they do not accept what CardCash.com told me I could print and use. Since then, I have been strung along by promises from Card Cash that they would make it right. OVER A YEAR AND 1/2 they have strung me a long, I'm guessing long enough that I couldn't dispute the crime with my credit card.
**** The last thing they did was actually send out a sheet of paper with a bar code, they said this would 100% work since what they sent by email was never accepted by the store. We brought the card in and it had $0 balance! This card was sent to us in May of '16, after dealing with a year of them trying to get me to use the unusable "emailed card". We brought the the mailed card/sheet of paper into Dillard's and it has $0 balance, Dillard's management, who had been trying to help us with these scammers all along, traced the card history. The card had been used TWO MONTHS BEFORE THEY EVER SENT IT OUT TO US!
This time when I called in to let them know they sent me a $0 balance card, they said it was past their 45 day policy. ONLY BECAUSE THEY STRUNG ME ALONG FOR SO LONG! They say the cards have NO EXPIRATION, but they do! You have 45 days to use them, or they will say it's not their problem.
I'm guessing with all the other shadiness that they had going on in the first year I dealt with them, this last card they send is one they bought from someone and never checked if it was valid. They got an already used card and then sent it off to us. Passed their incompetence on to the customer.
That's the best case for them. The other thing that could have happened was they send out zero balance cards on purpose, just to buy more time to get past the time frame when you can dispute a charge on your card.
They got us to the point we were scammed for $300, and then told us too bad. You could tell the "supervisor", Amanda, is used to these kinds of calls all the time & was prepared to tell us too bad, you got scammed.
Now seeing they had no intention of giving me what I paid for, I'm cancelling my debit card and have to order a new one because these are the kind of scammers that will maneuver every last angle to get your money.
Please do not fall for the endless lies. Or take a chance that they pass their loss onto you!!