Turo Reviews

Awful company. Closed my account for no reason, refuses to tell me why, and took nearly a week to even get to that point after assuring me that they'd get back to me within 24 hours. They have inadequate staffing and rely on easily abused automated systems, so I was already a bit wary due to the sheer volume of horror stories I heard but I tried it anyways. The first time went smoothly so I assumed maybe my fears weren't justified, but then they went and did something even more gratuitously scummy than I had been afraid of. Congrats, you managed to sink lower than even my meager expectations and ruin my birthday plans in the process. Avoid them at all costs, look for a local alternative or pony up for budget/enterprise (which actually ended up being cheaper).

Rented a car from Turo and it was stolen, I went to file a police report and found out the person who listed the car is not the owner so I was not able to file a report without the legal owners consent. The car was found but had damages. Still unable to file a report because I don't know who the legal owner of the car is. Turo has been horrible throughout the whole ordeal now they are trying to charge me for the damages instead of going through the insurance.

I was scammed. the host claimed I scratched the car. I didn't. it had pet hair matted into the carpet when I rented it. Turo charged me $257 "pet penalty" I don't have a pet.

They have no info on their website about a no pet policy or a pet penalty. In fact I understand that if you have a pet you can pay a $40 pet fee when you rent.

I signed up for an account with Turo and now I find out someone is using it and added a credit card to it. When I tried to contact Turo, all I can talk to is a robot. This is a site ripe for rip offs. Don't use it!

Do not use Turo they will charge you $150.00 for a cleaning. The car owner said they had to clean dog hair out of the car and charged $150.00 to clean it. There was no dog in the car!

This is a total scam and Turo does not protect guests at all. My renter did not sent the tolls notice till it was too late and I had to pay a penalty for it. And every transaction has a fee! Just stay with renting companies since Turo is charging too much.

Scam scam scam...Bad company who cheats people for fictitious cleaning fee.

I got Scammed on Turo. They charged $287 for smoking violation when I did not smoke and there was no proof. The owner framed me for doing something and the company won't investigate. BS company. Do not trust them, better off paying a few extra bucks at the airport rentals...

Turo is great if you are a guest but if you are a host it's awful. You don't get reimbursed for your fuel when guests don't feel up. Turo also takes your money and gives you the hardest time getting it back. It's insane how you can call and speak with a representative about anything else except reimbursement. This company is a total rip off for people using the site to make money. You will end up paying Turo more than you'll make.

Ben & Victoria Sullivan were the perfect hosts. Rented their car in Honolulu. They were quick to respond with any questions and extremely accommodating with all concerns. I'd definitely rent with them again.

Horrible company. Don't use them as they don't care. They delivered the vehicle to the wrong airport and I had to spend $100 to get to the airport. When I finally got to the location, it only had 1/4 tank of gas. Vehicle broke down twice. Waited three hours for service. Turo sucks, don't, I repeat, don't trust them.

The renters get a low percentage of the rental and try to make it up with bogus fees after you return the rental. I got a $50 cleaning fee for a wrapper lying in the floor.

Turo declined it and agreed with me on the dispute and then turned around 3 days later and charged me without discussion. You are better off with a rental agency.

WOW, this was a VERY VERY BAD experience. Rented the SUV, put the full fees on my CC, and within minutes it showed on the top right of the page it was canceled and at the same time, I checked my bank account and bingo, the charge was still pending and when I called the bank it had already been paid to the people.

CAUTION.... don't use this company unless you want major headaches, on and how they collect deposits is very hokee also, I won't even go there, anyhow, 3 hours wasted.. just rent from the BIG boys, I like the concept like AirBnB( which has worked like clockwork) but TURO, forget it.

If you are looking to rent, I would highly recommend. If you’re looking to host… I would be cautious. As a host l, I can tell you most of us do a good job, we work hard and we will bend over backward to make sure our customers are taken care of. Prices are fair and we do what we can.

TURO the company on the other hand is a joke. They lost your car and make you jump through the most arbitrary hoops imaginable. They are making a stupid amount of money thanks to the rental shortage, yet they won’t take a phone call to get to the bottom of a problem.

I never write reviews, especially not a negative one that I sank my life savings into because I needed an income. But holy cow, I’ve been hung up on the few times I’ve made it through.

Currently a car is unlisted because the pictures of a Mini Cooper is “off road” I live on an island, it is parked in a grassy parking lot. They won’t accept that after I hired a professional photographer to shoot the pictures.

They are unhelpful and completely overwhelmed. They have all the resources they could need to run a successful company based on the percentage they take but they do not.

It’s sad and frustrating because I really want the concept of allowing locals in an area to prosper rather than the large conglomerates but here we are.

Runaway from this company. There is a trap for you. They don't take care of their responsibilities. I am a 1st and last time user of their services!

Just had a car cancelled at literally the last minute, had to be on the phone with four different customer service people (one with a terrible connection and a literal rooster crowing in the background) for forty five minutes to get money back. The last one chided me for being upset.

Not sure what kind of training they provide but the customer service is worse than Comcast. Never again. It's worth paying a little more for a real rental car.

My experience with Turo is awful. They sent an email after we rented that we smoked in the vehicle, which none of us smoke and won't respond to any emails and they charge your credit card without any confirmation.

I rarely write reviews, but we made a mistake using Turo and want to warn others!!! You have no recourse if the vehicle is damaged within 24 hours after you return it to the owner.

We returned our vehicle and 23 hours later the car owner submitted a claim that there was a crack in the windshield. We washed the car before returning and I wiped the windshield and there was no crack. When we met at the airport we both walked around the car and confirmed all was good.

Later, they sent "a" picture of a minor crack, but there's no proof its the same car or that it wasn't completed AFTER we returned THE VEHICLE! It was so unfair I started looking through my travel videos & pics and I even found a video of the mountains where I spanned the windshield as we drove to the airport. There was no crack on the windshield. We sent in the video and no response.

As others mentioned, they are very difficult to reach after the first initial discovery. We felt very taken advantage of and they had little to no burden of proof on their side.

I've rented a ton of cars from reputable agencies and never had an issue. Don't use Turo.

Turo charged my debit card over $600 without any explanation. I tried to call them and I get a recording that says my account is not in good standing and then it hangs up on me with no option to talk to anyone. DO NOT USE TURO!!!!! THEY ARE SCAM ARTISTS.

My first experience with Turo was awesome. The second was so horrendous, I WILL NEVER USE TURO AGAIN. If ever you're in Chicago and come across a dude with the initials G.A., with a red Chevrolet.... RUN FOR THE HILLS.

He tried to scam me for bodywork. Claimed pre-existing scratches were new. Practically begged and begged to work things out one on one and pay him directly. Always take your own photos upon pick up and drop off of the car. Front, Back, Driver, and Passenger Sides. Long shots, medium shots, close-ups.

Thanks to our photos, business attorney, and phone calls to the Better Business Bureau, and State Attorney, the scam went no were.

Sadly, I think this low life still has an account and is renting cars on the site. It can easily be a financial nightmare for someone, especially now when many people are out of work because of the pandemic. I don't believe in hell, but if it exists, there's a special place for G.A. with the Red Chevrolet in Chicago.