Turo.com is a company that allows car owners the option to earn extra money by renting their cars out to pre-screened and approved renters using their secure and fully insured service.
How Does It Work?
Turo.com was originally RelayRides, a ride sharing company whose goal was simply to give car owners interested in making extra money a to rent their car locally to others who didn’t have cars or who were interested in renting cars for various tasks.
Now that RelayRides has changed into Turo.com, they have changed their focus as well. Their new approach to local car renting is to promote their selection of vehicles to travelers who are interested in not getting the same old boring stock sedan from a traditional car rental company.
In addition, they not only get a car that has more personality or interesting features than what they may get from a rental car company, but they also have a chance to speak to the car’s owner about their local community and perhaps get some insight on places to go or events to participate in.
Outside of the evolve focus on traveling and tourism, many of the aspects of this company’s rental system have remained the same. Car owners still set their own parameters for how long they are willing to rent their, the rental instructions, and the rental price.
In addition, Turo says that each car rented through their service is insured up to $1 million, and that each renter that uses their service has been pre-screened for eligibility - no renters with bad driving history or unconfirmed identities will be allowed to rent. This insurance will cover all damage or thefts from your car, with no out of pocket expenses to the car owner.
Car owners set the prices for their car rentals, but when doing so they need to keep in mind that 75% of the rental and mileage charges go to the car owner while 25% is taken by Turo.com. Three days after the completion of your rental reservation, your part of the fees will be deposited into your bank account.
Since this service is free for car owners to participate in, they do not offer a Refund Policy to them. Customers who are renting cars will want to know both their cancellation policies and potential for refunds up front.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 866-735-2901 or by submitting them directly to their website through the Email Us link.
Unfortunately the transition from RelayRides to Turo appears to be fairly new, and therefore there are not many reviews available for the company in its new incarnation at this time.
However, during their life as RelayRides, this service appeared to receive positive reviews from both independent reviewers and renters, and they were always well liked when compared to other rental by owner services because they do have options of locations nationwide unlike other services which are specific to certain metropolitan areas.
Competitors and Alternatives?
While there are many rental car companies out there, services that allow regular car owners to rent their car out are fewer and far between, including ZipCar, Flightcar, GetAround.com, Breeze Car Rental, and many others
If you have any experience with this company or their products, please leave your Turo.com reviews below.
22 ‘Turo.com’ Reviews
I tried to rent from Greg, twice when both cars are available. The first time he said it was a scheduling conflict, the second time he didn't bother to respond at all. Clearly, both cars are available for rent, however, it appears that Greg doesn't want to rent his cars to African Americans.
I think this is a horrible attitude to have on Turo and will certainly give Turo a bad reputation. I once leased out my car on Turo and never did I turn down someone when the car was online and showing that it was available.
I tried to call Turo and they never answered my call. They left me on hold and then the phone hung up after 10 minutes.
Arrived at the location, and 'my rental' was apparently having mechanical issues. After waiting a couple of hours I had no choice but to rent the owners other car.Not wasn't happy.
And once TURO has your money - NO REFUNDS or recourse.
Next time I'm just going to rent from a major car rental company.
I used TURO as a car owner using a BMW 740li 2012. Costly car. I chose the best insurance, and after damage had been done to my vehicle they refused to cover all of it. They said they would only cover SOME of the damage due to pictures being turned in after the 24hr period.
Even though wear and tear on the vehicle was covered as I purchased the most expensive insurance (60/40 PREMIUM).
The damage was not seen until later as it was underneath the car bumper. Keep in mind I have had a perfect rental history all 5 star reviews. 7 in total.
When I went to escalate the file to an executive account rep since it had been going on 10 months that our file was in dispute and we ACCIDENTLY called one of the representatives cell personal phone which was PUBLICLY ONLINE and they said we violated terms and shut down our account. Completely.
Also they if we disagree with what they say we can go to a third party representative which they choose, and pay for. I asked if I can choose a 3rd party in which I pay for and they said No. I have a hard time believing that when you send all of your claims to one company that is supposed to be a neutral third party.
I would love to see what percentage is ruled in favor of turo vs consumer.
We refused to settle on the limited damage coverage that was being offered and therefore have been stuck for 10 months!
TURO is the WORST. DO NOT USE.
This company is pathetic. They have requirements and don't even state what the requirements are. They state i don't meet "auto insurance score" requirements, but do not tell me what my score is, what reason i don't meet those requirements, and what their own requirements are.
I have never had an accident, never been charged with a DUI, wreckless driving and had any insurance claims in 14+ years of driving. Other than speeding tickets (that have not even costed me demerit points), my record is clean.
I rent cars through other companies on a monthly basis, this is by far one of the most pathetic services I've come by.
TURO users beware! As independent business owner who supports the likes of AirBnB, UBER, Lyft, etc, I sadly presumed this company to be on the up and up. It was not. At first I rented a car no problem with the usual requests of a driver's license number, CC, insurance, etc. However, when I went to rent a 2nd car the same day I was returning a first, as they had no ability to do that online, and they do not have phone customer service, I simply thought what any consumer might, "create a 2nd account," same informations. Well this turned into a nightmare and I started to see the sham that TURO is and where all of its weak spots were. Firstly, they have no continental customer service. Its all outsourced. BTW, the 2nd account or 2nd car wasn't an issue as they simply asked me to upload a copy of my driver's license to which I did and then as the "review process" never finished, I started to inquire. Next thing I know is that they've restricted my account, albeit at first, not jeopardizing the one reservation already in place, and then they started asking for more copies of my Driver's License, a picture of me holding it up, a picture of the original credit card and then when that wasn't good enough? And keep in mind, this is hours and days going by nearing my original trip, they wanted copies of my insurance card, a utility bill, proof of employment and on and on and on. The end of this story is that they cancelled my account, they cancelled my original reservation and gave no explanation as to why after supplying basics, I was now not allowed to rent cars. The moral of this story? I went online and rented not one, but 2 cars from Enterprise is 5 minutes.
DO NOT TRUST TURO. I signed up with TURO and leased my …
I signed up with TURO and leased my Audoi A8L within 2 days for the weekend. I received this message from the person whom I received a confirmation on thru TURO and gladly said he could pick it up early, within an hour of hime picking it up TURo sent me a cancellation. Needless to say that TURo hosed me on the 2 day rental even though i called them 6 times to make sure everything was cool.
GD’S TRIP IS BOOKED
Cha-ching! GD’s trip with your Audi A8 is booked from Friday, October 20, 2017 5:00 PM to Sunday, October 22, 2017 6:00 PM.
You’ll earn $337.50.
Please contact GD soon to coordinate the key handoff.
Hi, Ward. I was trying to book this through the app yesterday but was having a lot of difficulty with it. I was trying to see if I can get the car by 1 PM today if possible? But the app is now telling me that I need to give you at least 12 hours notice ? would it be possible to pick it up before 4:30 PM and around 1:00am today? Because that is when I will be arriving at the airport today. Please call or text me thank you. (202) 569-0266.
GD V.Friday, October 20, 4:51 AM CDT
Member since October 2017
Phone number verified
DO NOT Trust TURO or any of their representitives.
We just found out about Turo this week while trying to rent a Jeep for our upcoming trip to my cousins wedding up north. We thought it would be fun to rent a Jeep and cruise with the top down for a week. What a big mistake...we found the Jeep we wanted. Entered the dates and times and Turo immediately charged our credit card the full amount of $431 and confirmed our reservation. The next morning we woke up to find that the reservation was cancelled by the vehicle owner. He said we had no reviews and that Turo didn't charge enough for the rental so he didn't want us to take it. We are sooooo offendedand pissed off. It's like we are being discriminated against for not using the service before. How do we get reviews if nobody gives us a chance? Not only are we without a Jeep, we are out almost $500 for our trip or to rent another vehicle. We leave in a few days and won't have the funds reversed by then. Wtf? What kind of crazy service is this? Why would they take out money and then cancel? Shouldn't we be approved and then charged? It's backwards!! We were so excited and now so disappointed. It's not our fault that Turo charged what they charged. It's also not fair that we were denied because we are new to the system. We are good people. We didn't NEED to rent we WANTED to rent. Don't use this company!!!!
I was a big advocate for Turo service even got you a few friends to enroll and sign-up with them, but I just had a really bad customer experience with an employee, Michael, on a ticket #1532997. The app has bugs in the payment portal and instead of providing solutions to a fee I was willing to make since the very beginning, Michael was distracted and made arbitrary decisions for me, refusing to accept payment and sending me to a collection's agency joking about messing up my credit.
I'm not asking for a refund but for accountability. He is representing Turo's help-desk and is not even providing a bad customer service, but outright manipulating information to his own comfort.
I'd like this to be fixed, I don't want to post this publicly in other social medias but sadly no other customer support is helping with this at the moment. I might change rating if this is fixed.