Turo Reviews

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Turo Customer Reviews
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Awful company.
Terrible Company!
Turo is a scam. Once they get your credit car they will keep it and charge at will without asking you
I was scammed. the host claimed I scratched the car. I didn't. it had pet hair matted into the carpet when I rented it. Turo charged me $257 "pet penalty" I don't have a pet.
They have no info on their website about a no pet policy or a pet penalty. In fact I understand that if you have a pet you can pay a $40 pet fee when you rent.
Fraud
I signed up for an account with Turo and now I find out someone is using it and added a credit card to it. When I tried to contact Turo, all I can talk to is a robot. This is a site ripe for rip offs. Don't use it!
Scam!!!
Do not use Turo they will charge you $150.00 for a cleaning. The car owner said they had to clean dog hair out of the car and charged $150.00 to clean it. There was no dog in the car!
I Agree!!!!
Large fees
Don't trust them at checkin
Scam scam scam...Bad company who cheats people for fictitious cleaning fee.
I agree it is a big scam! This was my first time renting a vehicle from Turo and last time. They fraudently charged my credit card for smoking fees and I nor anyone ever smoked in the vehicle. It looks as if the host may have taken pictures of some debris from under the car mats but I returned the car cleaner than what is what when it was delivered to me. Fraud, fraud, fraud!
Can not be trusted
I got Scammed on Turo. They charged $287 for smoking violation when I did not smoke and there was no proof. The owner framed me for doing something and the company won't investigate. BS company. Do not trust them, better off paying a few extra bucks at the airport rentals...
Reimbursement
Turo is great if you are a guest but if you are a host it's awful. You don't get reimbursed for your fuel when guests don't feel up. Turo also takes your money and gives you the hardest time getting it back. It's insane how you can call and speak with a representative about anything else except reimbursement. This company is a total rip off for people using the site to make money. You will end up paying Turo more than you'll make.
I find the above review interesting because as a new customer--i felt I was not treated well by turo--and the host is now getting ugly too.
I bought the "protection plan" as advised by my brother--I was in a bind and needed a car fast and really did not have time to research-lesson learned slow down and read the fine print.
The protection plan I was told on the phone had a 3,000.00 deductible--when I looked on the site/app it said 2,000.00 deductible. So already we are off to a bad start with the company lying to me and not creating trust. I got a stone chip on the way to work. They now want me to give them 500.00 up front and then they will get quotes and reimburse me what they owe me or charge me what I owe...
I was not born yesterday and know that a stone chip does not cost 500.00 to fix--so I am refusing to pay and after reading reviews about how hard it is to get a refund from them--I am start to refuse. I offered the host that I would pay the damage--pay for a stone chip and not a windshield replacement as they are trying to charge me for.
I did not find turo cheap either and the car I got was nothing special--damaged with rust, peeling cheap tint job and not the cleanest for a rental. I could never in good conscience recommend them to anyone.
I rented this car last minute when mine broke down and i needed to get to work as a nurse--looking like it will cost me more then I made--great lesson learned. Never make a purchase in haste...slow down and let other people pick up. Don't trust a business you know nothing about.
They are very polite to me now as they are trying to swindle me--and I know passive aggressive behavior when I see it. My insurance company advised me they do not cover damage to a car I rent from a private individual so that puts you in a position to buy their lame protection plan aka insurance.
excuse the typo above--should say I was smart not to pay them the 500.00 they are demanding after seeing they are slow to refund-- I will hold to my standards and boundaries--and only pay a reasonable amount to the owner for the damage done--I am done with turo--they will never get another dime of my business/money.
Great Communication
Horrible Service from Turo and HostI noticed that the car's inside leather seat ripped off a little. I already took the picture. after my trip, the host charged me lots of money. it is horrible and reported to Turo. they did not respond at all. i am suggesting don't take Turo. your money will loose .
Horrible Service from Turo
fees, fees, fees, weeks and months after the rental
The renters get a low percentage of the rental and try to make it up with bogus fees after you return the rental. I got a $50 cleaning fee for a wrapper lying in the floor.
Turo declined it and agreed with me on the dispute and then turned around 3 days later and charged me without discussion. You are better off with a rental agency.
Collect money then cancel the rental
WOW, this was a VERY VERY BAD experience. Rented the SUV, put the full fees on my CC, and within minutes it showed on the top right of the page it was canceled and at the same time, I checked my bank account and bingo, the charge was still pending and when I called the bank it had already been paid to the people.
CAUTION.... don't use this company unless you want major headaches, on and how they collect deposits is very hokee also, I won't even go there, anyhow, 3 hours wasted.. just rent from the BIG boys, I like the concept like AirBnB( which has worked like clockwork) but TURO, forget it.
Rent- great. Host- TURO is awful
If you are looking to rent, I would highly recommend. If you’re looking to host… I would be cautious. As a host l, I can tell you most of us do a good job, we work hard and we will bend over backward to make sure our customers are taken care of. Prices are fair and we do what we can.
TURO the company on the other hand is a joke. They lost your car and make you jump through the most arbitrary hoops imaginable. They are making a stupid amount of money thanks to the rental shortage, yet they won’t take a phone call to get to the bottom of a problem.
I never write reviews, especially not a negative one that I sank my life savings into because I needed an income. But holy cow, I’ve been hung up on the few times I’ve made it through.
Currently a car is unlisted because the pictures of a Mini Cooper is “off road” I live on an island, it is parked in a grassy parking lot. They won’t accept that after I hired a professional photographer to shoot the pictures.
They are unhelpful and completely overwhelmed. They have all the resources they could need to run a successful company based on the percentage they take but they do not.
It’s sad and frustrating because I really want the concept of allowing locals in an area to prosper rather than the large conglomerates but here we are.
You are absolutely right. I too am a host on Turo and I've invested in several vehicles to make money on this platform. You can call and speak to anyone until you have a problem. I had over 1200 deducted from my earnings and now having to go through a live chat to get to the bottom which I was on chat with for over 4 hours.
Runaway. They Don't Understand Their Responsibilities...
Runaway from this company. There is a trap for you. They don't take care of their responsibilities. I am a 1st and last time user of their services!
Avoid Turo at all costs
Just had a car cancelled at literally the last minute, had to be on the phone with four different customer service people (one with a terrible connection and a literal rooster crowing in the background) for forty five minutes to get money back. The last one chided me for being upset.
Not sure what kind of training they provide but the customer service is worse than Comcast. Never again. It's worth paying a little more for a real rental car.
Unlawful charges
My experience with Turo is awful. They sent an email after we rented that we smoked in the vehicle, which none of us smoke and won't respond to any emails and they charge your credit card without any confirmation.
Do NOT use TURO!! You're responsible for damage for 24 hours AFTER vehicle is returned.
I rarely write reviews, but we made a mistake using Turo and want to warn others!!! You have no recourse if the vehicle is damaged within 24 hours after you return it to the owner.
We returned our vehicle and 23 hours later the car owner submitted a claim that there was a crack in the windshield. We washed the car before returning and I wiped the windshield and there was no crack. When we met at the airport we both walked around the car and confirmed all was good.
Later, they sent "a" picture of a minor crack, but there's no proof its the same car or that it wasn't completed AFTER we returned THE VEHICLE! It was so unfair I started looking through my travel videos & pics and I even found a video of the mountains where I spanned the windshield as we drove to the airport. There was no crack on the windshield. We sent in the video and no response.
As others mentioned, they are very difficult to reach after the first initial discovery. We felt very taken advantage of and they had little to no burden of proof on their side.
I've rented a ton of cars from reputable agencies and never had an issue. Don't use Turo.
Scam Artists
G.A. with the Red Chevrolet
My first experience with Turo was awesome. The second was so horrendous, I WILL NEVER USE TURO AGAIN. If ever you're in Chicago and come across a dude with the initials G.A., with a red Chevrolet.... RUN FOR THE HILLS.
He tried to scam me for bodywork. Claimed pre-existing scratches were new. Practically begged and begged to work things out one on one and pay him directly. Always take your own photos upon pick up and drop off of the car. Front, Back, Driver, and Passenger Sides. Long shots, medium shots, close-ups.
Thanks to our photos, business attorney, and phone calls to the Better Business Bureau, and State Attorney, the scam went no were.
Sadly, I think this low life still has an account and is renting cars on the site. It can easily be a financial nightmare for someone, especially now when many people are out of work because of the pandemic. I don't believe in hell, but if it exists, there's a special place for G.A. with the Red Chevrolet in Chicago.