Economy Bookings Reviews

I booked a rental at Orlando airport, AZ Rentals which operates illegally and outside the airport authority left my family stranded at the airport. As it turns out AZ Rentals uses the public parking area's to conduct its business rather than the actual car rental area and is not licensed or permitted to operate at the airport. So if your flight is late, they simply leave before airport security catches them. They of course don't respond to any phone calls, and it took more than a day to get a hold of them them, at which time they said sorry get a refund from Economy Bookings. EconomyBookings then turned around and lied saying I had both cancelled my rental prior to pickup and then failed to pickup the vehicle. Also engaging in fraud. Thankfully though having notified the airport authority, they are doing what they can to shutdown AZ rentals at the airport. Economy bookings is just a book fee scam, Mastercard will certainly block their charge, especially when I have emails from the airport authority confirming AZ rentals illegal activities, and also emails of economy bookings fraudulent behaviour.

Save yourself some grief and avoid this company. I tried to adjust our rental period due to a flight cancellation, which is allowed per their Amendment Policy. They have refused to accept responsibility for the bogus contact number they provided which prevented me from doing so.

I have rented a car through that company for a month but because of personal reasons had to bring the car back after only 18 days. I have asked for a refund for the days I did not use the car, as done at every other rental company, but they refuse to refund me at all.

in that case cheap is very expensive...

I would avoid this company at all...

I would avoid this company at all costs. They advertise tree cancellation on rental cars, however if you cancel, you are issued a credit, not a refund to your original form of payment. If you ask to have your payment refunded to your original form of payment, you need them to go through an additional set of12 procedures that took an Economy Bookings "supervisor" 18 minutes to outline. I called this outfit, which is based out of Latvia and appears to have an office in New York, twice to try to get assistance cancelling a reservation. Both times the agents were rude and verbally abusive. The "supervisor" told me he would see me in kindergarten. At no time whatsoever was it disclosed on the website or by ANY of the representatives I spoke to that my "free" cancellation involves a $75/€60 fee in order to use or transfer the credit. This is straight out fraud. Cancellation is not free. It indicates that these fraudsters in Latvia are so desperate for a buck that they will do anything to cheat, deceive, swindle and lie to unsuspecting customers. Beware and book with them at your risk.

Hi - I recently purchased the Economy Booking "full coverage" on a rental car in Mexico, for $900 US. When we went to pick up the car, the agent said our policy did not include 3rd party liability which is mandatory in Mexico,

So, I cancelled the insurance from Economy Booking before picking up the car, and bought proper coverage from the agent.

For the last 7 weeks, I've been trying to get ahold of an agent online or in person but only got form letters.

Finally, today I was informed that "full coverage" does NOT include basic insurance, so even though I did not use the Economy Insurance at all, there is no refund.

Found Economy Booking, or Booking Group, online when thinking about renting a car for a Cozumel vacation. The price for the rental car was going to be about $27/day for five days so we thought that would be a great deal. We had never heard of Fox Rent a Car but "how bad could it be?" The rental info said they offered what looked like Full Coverage insurance for a nominal price. After checking with my State Farm rep, I learned that my insurance in the US would not cover me in Cozumel so I decided to take the Full Coverage from Economy Bookings. Even though the rental and the Full Coverage where on the same website page when I checked out, the email receipts/vouchers were separate. One stated the rental rate and total while the other stated I had "Full Coverage!"

Once I arrived at the Cozumel airport, we looked for the "Fox" rental stand but none of the stands had that name. We asked several people in the airport who told us to go outside to the end of the parking lot to a portable building in one direction, then back to the terminal, then back out to the other end of the parking lot.... Finally, we were told that EuropCar was the Fox rental agency. What a waste of time. We waited in line and overheard another group complaining about "buying" insurance on line but had to buy additional coverage at the rental desk. Our turn came up and sure enough, the agent said the "Full Coverage" I bought was not what was required to rent from them. Even though our rental was $137.95 for five days, the mandatory insurance would another $35 per day to take the car. I cancelled the rental. Once at the hotel, I contacted American Express about what I thought was bait and switch. I sent AMEX the two emails I received from [email protected] and explained what I had just gone through. I then sent emails back to Econobookings by responding to their two receipt/voucher emails explaining what I experienced as bait and switch. After that, I tried to call them at their (347)897-9795 number and a rude young man told me "sorry, there is nothing he can do." I also sent the email threads to [email protected] as I was instructed but the AMEX rep. I received an email response from Megan stating I had a chargeback status and I should go back to my credit card company for the claim outcome. Today, a week later, I receive notice from American Express that the chargeback was overturned and we WILL have to pay the $137.95 after all.

This is just bad business. Booking Group, or Econo Bookings pushed their "Full Coverage" and the fact that you "owe nothing" at the rental car pick-up. But what seems to be the real kicker is nowhere in their "Full Coverage" voucher does it say it is actually INSURANCE. Had I known the low, low price rental rate would have a mandatory insurance charge, more than doubling the price, I might have still gone with them. Not knowing the insurance charge would be more than the rental amount seems a little shady to me but finding out AT THE RENTAL DESK was not right. Just like their marketing of "Fox Rent a Car" without mentioning the name change, buy out, whatever, to EuropCar is just poor customer service.

Be VERY careful about using Economy Bookings or Booking Group for your next international car rental. If you are like me, you want the professional service providers to be professional, and/or provide service. Not explaining the insurance requirements for their car rental partners is not good business. I'm sure they don't care but I will be booking with more reputable services in the future.

Avoid this Company

They are under investigation

Yep. Crooks. I had to catch a later flight and it turned that would be out of hours for the rental office and incur fees. Of course I then started to look at cancellation. Their cancellation policy is scam. The big print says free cancellation up to 48hrs before. The small print says, only if you accept voucher. You can't get a refund that is unless you pay a cancellation fee! I don't want a voucher. I want my money back!

Then I looked at the reviews on their homepage. there's only a snippet of each review with lots of stars for that review, but if you actually read what's there people are saying no stars despite 5stars at the top of the box. There can be no doubt their reviews manipulated. As noted on this site many positive reviews seem to appear on the same day. CROOKS! DO NOT USE!

Economybookings.com is one of the worst ever online broker companies I had ever came across to. Please be aware the company is based in Litvania and arrogant in dealing with Complaints. They charged me with full cover car insurance and at the time of car collection the car hire company charged me again for full cover. So I had been charged twice for full cover. Hire company says, we don't accept Economybooking.com full cover charge. They are CROOKS! Please everyone do not go through economybooking.com you will sorry about it.

This 3rd party services is a scam and will not let you cancel reservations. Their site is misleading and difficult to cancel once a reservation is made. I have requested assistance from them

The initial booking was fine - but I bought their FULL insurance coverage - I had a small accident that resulted in $400 in damages that I had to pay upfront. Its now 4 months later - and countless emails and I have no resolution of this incident and have not been reimbursed.

I had rented a car for 5 weeks but after 1 week, I had to cut my vacation short due to an unexpected emergency. When I returned the car, I was surprised there was absolutely no refund. I was told its in the "fine print". I was expecting some type of penalty but to have to pay $650 for the car when it was returned does not seem reasonable.

Horrible experience. Very difficult to get anything changed. I booked a rental car for my wife. AND once you pay, that money stays there even if you cancel. so you're basically stuck with using their services or pay 60 Euro penalty and get your money back in 21 days. AVOID this company.

I booked a car and the site said FREE cancellation, Book with confidence! You’ll get a full refund if you cancel at least 48 hours before the pickup. No worries, no hassle.

I canceled an hour later, and they told me that they can only give me a voucher for future booking but if I want my money back, they will charge me $65, and the rest of the balance will be returned in 21 business days.

I don’t think this means FREE cancellation, you’ll get a full refund.

YES! A scam. Their web page leads off with the phrase 'Free Cancelation', but all they mean is they'll take your money immediately and offer you a voucher for a future rental if you need it. They count you expecting the norm: free cancelation meaning no charge until pick-up. STEER CLEAR. Con artists. They should get no stars!

DO NOT RESERVE CARS THROUGH THIS PORTAL. Their cancelation policy is a con. They say in bold letters a reservation can be canceled. In fine print...after the reservation...it becomes clear that one will receive ONLY a credit for future use with these same conmen.

Pay close attention to Economybookings. One small careless mistake and they steal everything you paid for in advance.

I had booked and paid for a car rental. We had a guest for our trip. I needed a slightly bigger car. So I canceled my reservation and then rented another vehicle with them. I then learned that the cancellation fees were the total amount of my payment and I therefore did not have access to my money in the wallet provided for this purpose. After 4 attempts to contact by email, I was replied 3 weeks later mentioning their regulations during a cancellation and the fact that they are unable to offer a refund in this particular instance. All I wanted was to rent them a bigger car. They would rather take whatever I had paid in cancellation fees. I just lost $500 with this company that I consider dishonest.

When I tried to contact them, they took 3 weeks to tell me that according to their rules, they could not refund me. When I wrote a review on Truspilot to explain my problem, they responded in less than 24 hours. In a very polite manner, they confirmed to me that there was nothing they could do for me. It's politely stealing.

The administrative fees for a cancellation are the total amount of my payment, i.e. $500. I understand that there could be administration fees but the total amount is excessive, not justifiable and in my opinion it is theft

When I canceled to rent another vehicle with them, there was no warning, no alert to let me know that they were going to steal my entire payment if I canceled.

I booked a car with announced free cancellation.

they charged me 60EUR!! to refund the money (over 20% of the original booking). A shame.

all written in very long terms and conditions stating that they refund it to your Credit Wallet... (not credit Card) if you want your cash back you pay 60€.

For me, neither fair nor legal.

Absolute scam. I can’t believe Kayak allows this company on their site. They will absolutely try to rob you blind. They tried telling me my original agreement was no longer good and sent a new agreement where they had outrageous terms. Preying upon the ignorant.

Free cancellation is a lie. I tried to cancel after reading their terrible reviews and I will be charged $47.00 to cancel or I can get a voucher for a future rental (which I don't want to use). To me FREE cancellation means it does not cost me ANYTHING to cancel. Is it just me? I DON'T TRUST THIS COMPANY. I'm going to keep posting until I get a FULL refund.