Economy Bookings Reviews

Economy Bookings confirmed up to the day before my flight to Stansted Airport that my pre-paid car rental booking was valid and confirmed. Arriving at the Europcar desk at the correct time and date to pick up my vehicle, I was told that Economy Bookings had tried to put three different bookings into the Europcar system, whereby none of them used a correct Europcar voucher number. Together with a Europcar representative, we called the Economy Bookings helpline, who basically said they could not correct their mistake and I would have to apply for a refund . On top of having to book a new car with Europcar at considerably more cost, Economy Bookings reviewed my refund claim and decided that I was a no show, for which there is no reimbursement. This, in spite of an email kindly written and sent to me by a Europcar representative at the time and date that I was at their desk, confirming in writing what had happened. As such I am seriously out of pocket. This company may be legally legitimate, which will be of help in reclaiming my money through other means, however it is obviously operating a SCAM on its customers. As such I can only recommend to stay well clear from booking anything through Economy Bookings.

On Sunday, September 8, 2024, I arrived at Orlando International Airport and caught the shuttle to the rent a car site. The site is an out of the way rental office and I didn't see any cars on the lot to rent.

When I arrived to pick up my reserved rental car, I had all the required documentation. The representative stated that he could not rent me the car because he could not accept my renewed Virginia driver's license paperwork, along with my pictured driver's license.

He refused to rent me a car or refund me my deposit. I contacted Economy Booking and the company states they have the right not to refund the deposit or rent the car for a "No Show" if the documentation doesn't meet their requirement.

I requested an explanation for why the company would not accept my driver's license and they refuse to give me an answer or my refund. I had to file a disputed charge with my credit card company to receive my deposit.

Also, beware that the company charges you $10 dollars a day if you use your own insurance and there are a host of other charges, they will hit you with when you arrive at the rent a car site. In my opinion, this is not a credible rent a car company and I will never book another reservation with them.

I gave it one star because I had to give it a star rating in order to have it posted. The company doesn't deserve any stars.

SCAM, Fraud! Beware!

Just TRY and get your refund when you’re completely 100% eligible. just look at the ridiculous number of maneuvers they hv created!! . They want you to trip up because their system will lock you out with “too many Attempts” and Even worse, they purposely make your registration fail via email link .. when you call for an over the phone desperate help with the refund, they have the script memorized!! “ We cannot issue a refund over the phone . You have to do that on our website.”…Again, their website “crashes you” on purpose.

Every page declares that cancelations up to 1 hour before pick-up are free. THEY ARE NOT. Economy Bookings charged me approx. $80 to cancel.

To add insult to injury, the customer service rep repeatedly asked me why I didn't read the fine print!

Rented a car on Economy Booking for Costa Rica for May 2024 and then cancelled as our plans/dates changed. Despite advertising as free cancellation they don't refund your money but instead give you a credit - you are now locked in. Because of this we rented a second vehicle with new dates to use the credit. We arrived in Costa Rica and the rental was not at the airport as advertised but a 15 minute drive away. A shuttle was provided after about a 45 minute wait - not particularly happy about that. Arrived at car rental location to find out that the rental through Nu Car Rentals had been subcontracted to a local company - not particularly happy with that. Despite paying for "Full coverage" through Economy Booking I was told that Costa Rica insurance laws are different resulting in additional charges otherwise we have no rental car and are stranded in Cost Rica. Car rental and return was fine and I kind of wish I had just booked through the local company in the first place. If the price is too good to be true, it is LOL. Will never use Economy Booking again due to deceptive advertising and practices.

Avoid Ecoonomy Bookings they are useless and made me loose 1000 Eur because the name on my credit card was not the name of the driver. Avoid this kind of agents, go direct to the rental car companies, these are just stealing your money and provide no service, except false claims that you get the car cheaper. The only reason to use an intermediary is when they facilitate the deal or when you get a better price, but Economy Bookings make things complicated so that they have a chance to keep your money and give nothing in exchange

Price advertised was not price charged. I tried to get credit within 30 minutes of charge to card. Impossible customer service to get a real person to speak to. Catch is in fine print once you are sucked into false advertised price? $70 dollar fee to credit the card you made the reservation on. Total scam!

Avoid Economybookings like the plague!

(This should have been a 'no star' review.)

There is no place that indicates that you receive a refund. The only thing you can get is a credit, which apparently induces another fee to be able to use it at a future date. This practice needs to be better publicized and Kayak should cut ties. I received my email from EconomyBookings.com and thought it was a scam so had to research to find these shady practices. Kayak should have some culpability here as I now have no choice but to "try" to use my credit with a shady company, plus incur more fees. Since the company is in Latvia, I do not stand a chance with this company. Very frustrating and credit card company just says to try working with the booking company.

I booked a rental at Orlando airport, AZ Rentals which operates illegally and outside the airport authority left my family stranded at the airport. As it turns out AZ Rentals uses the public parking area's to conduct its business rather than the actual car rental area and is not licensed or permitted to operate at the airport. So if your flight is late, they simply leave before airport security catches them. They of course don't respond to any phone calls, and it took more than a day to get a hold of them them, at which time they said sorry get a refund from Economy Bookings. EconomyBookings then turned around and lied saying I had both cancelled my rental prior to pickup and then failed to pickup the vehicle. Also engaging in fraud. Thankfully though having notified the airport authority, they are doing what they can to shutdown AZ rentals at the airport. Economy bookings is just a book fee scam, Mastercard will certainly block their charge, especially when I have emails from the airport authority confirming AZ rentals illegal activities, and also emails of economy bookings fraudulent behaviour.

Save yourself some grief and avoid this company. I tried to adjust our rental period due to a flight cancellation, which is allowed per their Amendment Policy. They have refused to accept responsibility for the bogus contact number they provided which prevented me from doing so.

I have rented a car through that company for a month but because of personal reasons had to bring the car back after only 18 days. I have asked for a refund for the days I did not use the car, as done at every other rental company, but they refuse to refund me at all.

in that case cheap is very expensive...

I would avoid this company at all...

I would avoid this company at all costs. They advertise tree cancellation on rental cars, however if you cancel, you are issued a credit, not a refund to your original form of payment. If you ask to have your payment refunded to your original form of payment, you need them to go through an additional set of12 procedures that took an Economy Bookings "supervisor" 18 minutes to outline. I called this outfit, which is based out of Latvia and appears to have an office in New York, twice to try to get assistance cancelling a reservation. Both times the agents were rude and verbally abusive. The "supervisor" told me he would see me in kindergarten. At no time whatsoever was it disclosed on the website or by ANY of the representatives I spoke to that my "free" cancellation involves a $75/€60 fee in order to use or transfer the credit. This is straight out fraud. Cancellation is not free. It indicates that these fraudsters in Latvia are so desperate for a buck that they will do anything to cheat, deceive, swindle and lie to unsuspecting customers. Beware and book with them at your risk.

Hi - I recently purchased the Economy Booking "full coverage" on a rental car in Mexico, for $900 US. When we went to pick up the car, the agent said our policy did not include 3rd party liability which is mandatory in Mexico,

So, I cancelled the insurance from Economy Booking before picking up the car, and bought proper coverage from the agent.

For the last 7 weeks, I've been trying to get ahold of an agent online or in person but only got form letters.

Finally, today I was informed that "full coverage" does NOT include basic insurance, so even though I did not use the Economy Insurance at all, there is no refund.

Found Economy Booking, or Booking Group, online when thinking about renting a car for a Cozumel vacation. The price for the rental car was going to be about $27/day for five days so we thought that would be a great deal. We had never heard of Fox Rent a Car but "how bad could it be?" The rental info said they offered what looked like Full Coverage insurance for a nominal price. After checking with my State Farm rep, I learned that my insurance in the US would not cover me in Cozumel so I decided to take the Full Coverage from Economy Bookings. Even though the rental and the Full Coverage where on the same website page when I checked out, the email receipts/vouchers were separate. One stated the rental rate and total while the other stated I had "Full Coverage!"

Once I arrived at the Cozumel airport, we looked for the "Fox" rental stand but none of the stands had that name. We asked several people in the airport who told us to go outside to the end of the parking lot to a portable building in one direction, then back to the terminal, then back out to the other end of the parking lot.... Finally, we were told that EuropCar was the Fox rental agency. What a waste of time. We waited in line and overheard another group complaining about "buying" insurance on line but had to buy additional coverage at the rental desk. Our turn came up and sure enough, the agent said the "Full Coverage" I bought was not what was required to rent from them. Even though our rental was $137.95 for five days, the mandatory insurance would another $35 per day to take the car. I cancelled the rental. Once at the hotel, I contacted American Express about what I thought was bait and switch. I sent AMEX the two emails I received from [email protected] and explained what I had just gone through. I then sent emails back to Econobookings by responding to their two receipt/voucher emails explaining what I experienced as bait and switch. After that, I tried to call them at their (347)897-9795 number and a rude young man told me "sorry, there is nothing he can do." I also sent the email threads to [email protected] as I was instructed but the AMEX rep. I received an email response from Megan stating I had a chargeback status and I should go back to my credit card company for the claim outcome. Today, a week later, I receive notice from American Express that the chargeback was overturned and we WILL have to pay the $137.95 after all.

This is just bad business. Booking Group, or Econo Bookings pushed their "Full Coverage" and the fact that you "owe nothing" at the rental car pick-up. But what seems to be the real kicker is nowhere in their "Full Coverage" voucher does it say it is actually INSURANCE. Had I known the low, low price rental rate would have a mandatory insurance charge, more than doubling the price, I might have still gone with them. Not knowing the insurance charge would be more than the rental amount seems a little shady to me but finding out AT THE RENTAL DESK was not right. Just like their marketing of "Fox Rent a Car" without mentioning the name change, buy out, whatever, to EuropCar is just poor customer service.

Be VERY careful about using Economy Bookings or Booking Group for your next international car rental. If you are like me, you want the professional service providers to be professional, and/or provide service. Not explaining the insurance requirements for their car rental partners is not good business. I'm sure they don't care but I will be booking with more reputable services in the future.

Avoid this Company

They are under investigation

Yep. Crooks. I had to catch a later flight and it turned that would be out of hours for the rental office and incur fees. Of course I then started to look at cancellation. Their cancellation policy is scam. The big print says free cancellation up to 48hrs before. The small print says, only if you accept voucher. You can't get a refund that is unless you pay a cancellation fee! I don't want a voucher. I want my money back!

Then I looked at the reviews on their homepage. there's only a snippet of each review with lots of stars for that review, but if you actually read what's there people are saying no stars despite 5stars at the top of the box. There can be no doubt their reviews manipulated. As noted on this site many positive reviews seem to appear on the same day. CROOKS! DO NOT USE!

Economybookings.com is one of the worst ever online broker companies I had ever came across to. Please be aware the company is based in Litvania and arrogant in dealing with Complaints. They charged me with full cover car insurance and at the time of car collection the car hire company charged me again for full cover. So I had been charged twice for full cover. Hire company says, we don't accept Economybooking.com full cover charge. They are CROOKS! Please everyone do not go through economybooking.com you will sorry about it.

This 3rd party services is a scam and will not let you cancel reservations. Their site is misleading and difficult to cancel once a reservation is made. I have requested assistance from them