( 51 reviews )
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Sizes are a joke
April 15, 2019
I ordered three different shirts, all in size medium. When they arrived the PatPat tags all said medium, but the tags on the shirt said medium, large, and XL, respectively, and these definitely appeared to be the correct ones, as the "medium" fit me perfectly and the "XL" fit me like a tent. When I contacted customer service to try to get the correct sizes, they assured me they were correct and since it was outside the 14 day window there was nothing they would do. I'm disappointed - I like the one shirt that fits, but with only a 30% chance of getting a shirt that actually is the right size, I'll be saving my money and shopping elsewhere ..

Worst experience with an online company EVER
March 5, 2019
I really wish I had seen reviews before I made a purchase from PatPat. This is the WORST experience I've ever had with an online company. Not only did my order take a month to arrive, but I was very disappointed with the quality (clearly items from China). The pictures on the website are very deceiving. And the piece of jewelry I ordered arrived broken. By the time I was able to get in touch with the company (you have to get permission from them to even request a return), I was past the 14 day return policy. They made me jump through hoops to even start the return and tried to convince me and bribe me several times to not even do the return. I then had to send pictures of the items to them and write a written description of why I wanted to return each item. After I was finally able to get an approval for the return, I shipped it back and had to pay $12 of my own money for shipping. Over a month goes by, and still NO REFUND on my account. Then, I had to start with the email exchanges again. By now, we were up to 13 email exchanges from the beginning of this exhausting process. In the end, I had to file a dispute with PayPal and am still waiting for my money back. Almost $75.00 lost over this. Do yourself a favor and order from a reputable company!! I've learned my lesson.

Poor quality/sizing inconsistent
January 31, 2019
I ordered 2 shirts and 1 dress. I ordered them on the 9th and got them (finally) on the 23rd. I never received an email saying the package shipped with a tracking number. One of the shirts was fraying when I pulled it out of the bag. The material was not what I expected for any of the items, and I ordered all medium sizes, but one of the shirts was too small, one fit fine, and the dress was too big. I am currently in the process of returning all of them and getting a refund, but they said they sent the right sizes and are trying to say that I can only get the sizes I want reshipped to me OR get a 50% refund CREDIT with 25% promo code. Their return policy states I can get a full refund, so I am pushing that. I hope they will honor that. So far everything has gone wrong and I do NOT recommend this company.

JoanShurtleff July 27, 2019

Believe everything is true! Awful quality ! I want all my

orders from Patpat Canceled. Interfocus Inc. Canceled!

Better Business will be next if this is not given immediately response. [email protected]

I will never buy from them again
December 26, 2018

If I could give zero stars I would.

I ordered 3 weeks ago and they still have not shipped my order. I asked to cancel the order as it was a Christmas gift (Christmas is over) and this seems easy since they haven't even sent it. Of course they refuse to cancel the order. I have serious doubts on whether the order will ever come. I may need to dispute the credit card transaction if it doesn't arrive.

Seems Like a Complete Scam
December 21, 2018

First off, when I inquire about an order then I expect an ANSWER not a generice email. Second, when I call your line I expect an answer or a return call. I have left multiple messages today and have not had a call back. Also, when I placed my order on December 6, i had no idea my order was coming from China and would be sitting somewhere with no ability to track it. Last I am able to see on tracking is that it was at an airport on December 16! It appears to be in the U.S. but since no one will answer me, I have no answer. Also, I was sent a link through their generic email to check the status and it takes you to a "shhhhhh" dead link on their site. This is so frustrating. I would definitely not recommend this company. This was a Christmas gift that I felt confident I would receive by Christmas when placing the order. Not cool! Not cool at all!

December 5, 2018

KarenRichardson December 07, 2018

I want to know what my order is #4429113

Awful service.
December 5, 2018
Paid priority shipping. Took 21/2 weeks for 3 of 4 items to arrive. Quality is terrible. Not as shown in pics online. Several emails back

Can’t return item
December 2, 2018
I purchase a bunch of stuff but now realized it was a big mistake. I ordered a couple of tops in Small and the material and stitching were loose and sizing were all too big. I emailed the company with the order number, pictures of the item and reasons. After 72 hours of no response I emailed them again and they sent me a post master response in Chinese or another language. I tried to emailed them again and they sent me the same exact email. I called PatPat several times only to say VM is full. This is s joke of a company and they have stolen my money. I don’t understand how this company is still business!!! Does anyone know to get their my money back from this company?

Don't buy in this store.
October 12, 2018
The delivery takes forever, the product its different than the pictures and not even the sizes were correct. Never again.

Where are my clothes
October 4, 2018
I ordered my items weeks ago . Got a email to say sorry for your delay, no dates as to when they would be delivered , I have emailed messaged countless times and received nothing back . What customer service

Don’t buy
August 26, 2018
Ordered from them asked to cancel the order but they just shipped anyway. Asked for a refund but they do not even reply to the emails. I will have to go through legal to get my money back.

Don‘t buy from patpat
August 16, 2018

Received an item in the wrong size but it‘s impossible to send it back. Offered me a 50% refund which I am still waiting for.

Never again.

Nothing yet
August 1, 2018
I placed this order on June 29th 2018. It's now July 30th, and I sent two emails with no response. The order was a gift for my sister-in-law and her daughter. It's probably easier and cheaper for me to just sew the damn dresses myself right now. Ridiculous.

Could not order from them
June 4, 2018
I tried to order an outfit from them and I kept getting a “verification failed” and I could not successfully place an order. Like an idiot I tried 3 different credit cards and got the same error. I emailed the customer service center and got an email back all in Chinese characters. I am now worried they have all my credit card info and I should consider getting new ones.

May 5, 2018

Below one

Terrible quality, came from China and smells like chemical

Not comparison to the website view

Will never order again

Will make sure that my friends knows about it so they don’t do the same mistake

March 22, 2018

Almost 3 weeks ago I ordered clothes for our 6 grandchildren, spending a good chunk of change. I received an email alerting me that they received my order, email to follow. This is when I was told I need to allow 30 days to receive my order. WHAT?!?! Why wasn't I told of this slow response before you took my money? You've got a week to get my merchandise to me! Please don't fail our grandchildren! :-(

Thank you for shopping with PatPat! Your order #2900623 has been placed successfully. Once your order is shipped, you will receive another email with all of the information you will need to track your package. Due to the current high volume of orders, we are experiencing brief delays with some shipments. Please allow up to 30 business days for delivery.

If you have any questions or concerns, please contact us at [email protected] We would love to help you.

Thank you again for your business!



CourtnieVashaw March 24, 2018

IT says it takes up to 30 days to process on every single page

LaDonnaWayne March 24, 2018

This should be stated upfront before an order is placed. What kind of scam are you running?

Poor quality product and customer service
March 10, 2018
Pyjama pants covered in holes after 3 weeks of normal wear. company refused to exchange or refund as I'm outside 14 day return policy. This is totally unacceptable lifespan for clothing. I will never order here again and suggest other don't bother wasting their time.

March 6, 2018
"I received my order and I'm satisfied. I order 3 items, 2 fits perfectly but one is too large. Pictures are real and prieces are very attractive. I'm waiting for my 3 new orders and I'm glad to find this site where I can buy splendid things for my daughter. If you use the code ajqSUV you get 25% off for you first order. "

February 20, 2018

I wish I had read these reviews before falling into the trap of pretty clothes pictures from what seemed like a well established US-based online shop. Ever since then, my experience has been pretty much the same nightmare as of everyone else on this site - you select a 5-15 day delivery, they charge you immediately, only after you pay you get an email that it may actually be some 30+ days, the company in reality operates from somewhere in China, and then you basically never hear from them again. It is irrelevant where the company ships from - if they offer a 5-15 day delivery, it is unacceptable that customers wait for months, receive just half of the order or faulty goods - and there is no remedy.

As the customer service ignores your queries - the best part comes when you reach out to them on Facebook. You can see that any negative feedback gets immediately erased and the comments section blocked. A "very professional way of dealing with customer feedback on their poor service". While the company may not have time to ship you the goods, it has time to clean up the online image - which then leads just to further misleading of customers. All you can then find online is just loads of polished promo and just positive comments of clueless "sooo cute, I need to buy it all" people.

Never mind the money lost - it is however the time to STOP THESE SCAMMERS! Several of us have lodged complaints against their misleading advertising and business practices of Patpat. Do speak up and spread the word through different fora!

February 1, 2018
I placed a $107.00 usd order in Nov 2017. It is now Feb. 2018 and still have not received it. company states it was shipped and to check with the shipping company. Shipping company is in Hong Kong and out sourced to a third party. My package was never delivered. Can not speak to a real person for customer service. Email response keeps telling me to check with my neighbors. Company refusing to replace or refund order.