PatPat.com Customer Reviews
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Sizes are a joke
Worst experience with an online company EVER
Poor quality/sizing inconsistent
I will never buy from them again
If I could give zero stars I would.
I ordered 3 weeks ago and they still have not shipped my order. I asked to cancel the order as it was a Christmas gift (Christmas is over) and this seems easy since they haven't even sent it. Of course they refuse to cancel the order. I have serious doubts on whether the order will ever come. I may need to dispute the credit card transaction if it doesn't arrive.
Seems Like a Complete Scam
First off, when I inquire about an order then I expect an ANSWER not a generice email. Second, when I call your line I expect an answer or a return call. I have left multiple messages today and have not had a call back. Also, when I placed my order on December 6, i had no idea my order was coming from China and would be sitting somewhere with no ability to track it. Last I am able to see on tracking is that it was at an airport on December 16! It appears to be in the U.S. but since no one will answer me, I have no answer. Also, I was sent a link through their generic email to check the status and it takes you to a "shhhhhh" dead link on their site. This is so frustrating. I would definitely not recommend this company. This was a Christmas gift that I felt confident I would receive by Christmas when placing the order. Not cool! Not cool at all!
I want to know what my order is #4429113
Can’t return item
Don't buy in this store.
Where are my clothes
Don‘t buy from patpat
Received an item in the wrong size but it‘s impossible to send it back. Offered me a 50% refund which I am still waiting for.
Could not order from them
Terrible quality, came from China and smells like chemical
Not comparison to the website view
Will never order again
Will make sure that my friends knows about it so they don’t do the same mistake
Almost 3 weeks ago I ordered clothes for our 6 grandchildren, spending a good chunk of change. I received an email alerting me that they received my order, email to follow. This is when I was told I need to allow 30 days to receive my order. WHAT?!?! Why wasn't I told of this slow response before you took my money? You've got a week to get my merchandise to me! Please don't fail our grandchildren! :-(
Thank you for shopping with PatPat! Your order #2900623 has been placed successfully. Once your order is shipped, you will receive another email with all of the information you will need to track your package. Due to the current high volume of orders, we are experiencing brief delays with some shipments. Please allow up to 30 business days for delivery.
If you have any questions or concerns, please contact us at [email protected] We would love to help you.
Thank you again for your business!
IT says it takes up to 30 days to process on every single page
This should be stated upfront before an order is placed. What kind of scam are you running?
Poor quality product and customer service
BEWARE OF THESE SCAMMERS!!
I wish I had read these reviews before falling into the trap of pretty clothes pictures from what seemed like a well established US-based online shop. Ever since then, my experience has been pretty much the same nightmare as of everyone else on this site - you select a 5-15 day delivery, they charge you immediately, only after you pay you get an email that it may actually be some 30+ days, the company in reality operates from somewhere in China, and then you basically never hear from them again. It is irrelevant where the company ships from - if they offer a 5-15 day delivery, it is unacceptable that customers wait for months, receive just half of the order or faulty goods - and there is no remedy.
As the customer service ignores your queries - the best part comes when you reach out to them on Facebook. You can see that any negative feedback gets immediately erased and the comments section blocked. A "very professional way of dealing with customer feedback on their poor service". While the company may not have time to ship you the goods, it has time to clean up the online image - which then leads just to further misleading of customers. All you can then find online is just loads of polished promo and just positive comments of clueless "sooo cute, I need to buy it all" people.
Never mind the money lost - it is however the time to STOP THESE SCAMMERS! Several of us have lodged complaints against their misleading advertising and business practices of Patpat. Do speak up and spread the word through different fora!
Believe everything is true! Awful quality ! I want all my
orders from Patpat Canceled. Interfocus Inc. Canceled!
Better Business will be next if this is not given immediately response. [email protected]