Paint Your Life Reviews
Paint Your Life is a company that states their goal is to provide people with a way to have their own personal, high quality art available at affordable prices.
How Does It Work?
According to their website, the Paint Your Life studio was established in 2006 when they decided to employ talented portrait painters to craft handmade oil paintings based on personal photos provided by their customers.
This idea came from the belief that everyone should be able to have access to beautifully painted family and personal art that they could “enjoy for a lifetime,” the type of personally commissioned art which had previously only been available to people of wealth and means.
The website provides their customers with what they call an “easy 1-2-3 wizard” which allows you to upload your photos, choose your size and styles, and provide any guiding comments or special requests.
The artists will then keep their customers notified by email when the painting is started, when the painting is half done, and when the painting is finished.
As you are provided with the emails updating you on your painting’s progress, you will also be given photographs of the progress so that you can respond to the emails with feedback on the progress and suggestions for any changes or alterations you would like to be made.
The cost of your painting is determined by multiple factors, including the size of the painting, the medium you choose for your painting, and the subject matter of your painting.
For example, a 12” x 16” charcoal drawing of a landscape is one of their most affordable options at $159, while a 48” x 72” oil painting of two people is priced at $709.
The website provides their customers with a full pricing chart, so you will always be able to see an estimation of what your custom piece will cost you.
This website does say that they provide their customers with a guarantee, which says that all customers have access to a 30 Day Money Back Guarantee. This guarantee covers lost paintings, damaged paintings, damaged frames, and even basic issues with dissatisfaction.
As mentioned above they do provide their customers with the ability to provide feedback to their artists and have modifications made to the painting during the initial painting process.
However, they will also provide you with the ability to request modifications after you have seen the painting in person. You will need to contact their Customer Service team for return instructions.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.
Though this company doesn’t appear to have very many reviews, the reviews that are available appear to be very favorable.
Customers speak very highly of the thoughtful, customer oriented and detail oriented process they use to create their artwork, as well as the quality of the artwork once it has been completed and delivered.
Competitors and Alternatives?
There are many other companies that will take their customers’ personal photos and turn them into art on canvas, stylized art, enlargements, or many other variations, depending on what it is you are hoping to receive.
Customers who are unhappy with what this company is offering should be able to find alternatives that better fit their needs.
If you have any experience with Paint Your Life or their products, please leave your reviews below.
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Paint Your Life Customer Reviews
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Its a scam from India- STAY AWAY
Ordered a painting of my fiance and her recently deceased mother on Nov 30th. Even though the edited photoshop look like a 9yr old did it I was still optimistic because the painting could've looked much different. Apparently they didn't even start it even though the status showed "Being Painted".
I also paid for "express service" so she would get it by Christmas (tomorrow). They stated because I paid for express service I would have it in 21 days. I got told today (December 24th) that it would be an additional 22-26 days. Unacceptable.
This is technology and some art
In general it's photoshop on canvas and thin paint to be advertised as a painting, same as other mediums.
Untrustworthy thieves who use customers
Don’t ever give this company your money they can’t be trusted! This is an awful company who treats their customers like crap, they post ads that say 100% Guaranteed or 100% refund which is false and they don’t care what you're going through.
I started getting a photo made and paid a down payment of $70.00, after changing artists I realized they would not be able to ship it to me in time so I canceled it and requested a refund.
I asked them if they could mail it to me or place it on another card due to me moving from one state to another one and no longer having the account I purchased with. After a month and a half of waiting and calling and emailing back to back they tell me they sent it to a bank that I no longer have an account with.
The bank says they don’t have it and they wouldn’t have a place to put it since I no longer do business with them and I’m out of state. I call this paint your life and I’m pretty much told too bad we can’t get you your money back and your just screwed.
So I’m posting about them on every social media website and I reported this to every business bureau I could find so others don’t get scammed out of their money with a company that doesn’t give it back.
The fine work of the artist and accuracy compared to the photo.
David painted a beautiful portrait from my photo of my now deceased brother and his wife from 1998. I'm so pleased with the outcome. My sister- in- law wrote me and said she gasped when she received it. She said it was her favorite photo of the 2 of them and that it was so lifelike. It means so much to her.
David did a great job on this painting. Just a couple of minor adjustments and it was on its way to her. My sister- in- law repeatedly commented on its beauty and how it meant so much to her emotionally.
Excellent artwork, but poor communication
My parents lost their home to a fire last summer, so I scoured the internet for the perfect artist to do a painting of the house as a Christmas gift. I was very picky because I wanted the portrait to be perfect, and when I found Paint Your Life, I was sold - the website was very easy to navigate, the reviews were awesome, and I felt secure knowing I could choose the artist and have as much back-and-forth communication as I wanted.
The artwork itself came out absolutely stunning! It is an excellent likeness of the picture I sent. There were, however, a few details that were missed, and I will explain more of that below.
The reason I am only giving 3 stars is because there was poor communication between Customer Service, the digital team, the artist, and me. I ordered this portrait in early November, planning to have it ready for Christmas (the website told me it would be a 21 day turnaround), but I almost didn't receive it in time because many of my requests were unheeded and nobody was telling me why.
To give you context, Paint Your Life creates a digital mock-up of your photo, and you approve it or ask for modifications. If you ask for modifications, they first do them on the digital mock-up and get you to approve it before the artist makes changes to the canvas. This is a phenomenal approach. However, communication was not great between all the departments, and this seemed to create great time lapses. There were several times that I had to repeat my request for a modification again and again, and since it takes about 24 hours for your request to be completed, this cost valuable time. Finally, I had to just call them, and while that did help for that specific issue, it didn't stop it from happening again. I even sent in extra photos with close-ups of details I wanted to make sure they got right, and even did my own PhotoShop work to help them understand what I wanted (context: I had them add a motorbike and the family dog to the photo). Still, I had to make the same requests again and again, and not all were even completed.
Customer Service itself was lovely, and wonderful to deal with, as well as very prompt, but the modifications and getting the mock-up back to look at was a long and frustrating process. All in all, I had 55 back-and-forth emails. Perhaps the most frustrating part is that in the end, there were still modifications that were left undone, ones that I had previously requested, but because time was getting short, I had to go ahead and order the painting without them. It wasn't completely to my satisfaction, but I couldn't afford to wait any longer.
Also, just as an FYI, whenever you message Customer Service, you get a new person every time. This was a bit bizarre and frustrating at times, but I understand that this may be what helps them to get back to you so quickly.
So, all in all, I would still recommend Paint Your Life; however, I would advise you to order your painting at least 2 months in advance of when you need it.
Same story in my case. Ordered on April 6th, 2021 and approved the artwork background and "artists" suggestions. A proof was sent and a simple modification was required to remove two small marks on the photo otherwise the painting would have been complete. Subsequently, I received six of the same messages during April asking me to approve the photo or request any modifications yet the marks were still there. Beginning to suspect the "artists" are actually offshore Photoshop techs.
Overpriced and not actually all painted.
We sent two different photos to Paint My Life to have a wedding portrait commissioned. Both were from my wedding but we didn't have a professional photographer so neither my husband or I were ever looking in the same direction.
After a week of asking for them to fix the same issues, the final image was still a bit wonky. My husband had no ear on one side and they couldn't fix a simple lighting issue. One image has a light source from the upper right and the other the upper left. With the lighting the way it is the painting looks like it was photoshopped together.
Also, as a painter myself I was able to distinguish that only some of the fine details were actually painted - not the entire painting. The rest was printed on canvas using an oil painting filter from photoshop. It's a shame I paid over $500 for this portrait when it's really only worth about $100 tops.
I expected more from a company that claims to have professional artists. I give 3 stars because the painting is OK - not terrible but definitely not worth $500!
A gift for my wife
I ordered a painting of my wife's father who passed away several years ago. For our upcoming Anniversary in April. The artist, Melissa, did an AMAZING job.
WE ABSOLUTELY LOVE IT
No no no
I sent actual photos of the dogs I wanted painted together. The price of the picture I wanted painted was upwards of $500.00. Thank goodness I only gave a deposit of $47.00. I received email after email requesting more photos or scanned photos. I'm so glad I thought twice about sending them the original photos because I didn't think I would get them back. After going back and forth by email sending a total of a dozen scanned photos over three weeks, I finally gave up. The first comp they sent me was of the two dogs "photo shopped" together but not from the photo I requested to be painted but from two separate pictures.
My guess is they are taking the digital images and scanning them onto canvas. A "real" artist could take a photo and be able to paint a picture. Scam.
Paint Your Life Oil Paintings
Artist luck of the draw - could get one learning on your dime
Terrible Chinese Artists – Very Bad Experience
Wish I had seen this before I ordered as I had a similar experience.
The company has a Paris, Illinois address. You can leave a complaint with the BBB there but the company is not BBB rated.
I'm dealing with a lost painting myself and I've yet to hear from anyone that's real. They love putting these chat boys up in front of themselves so they don't have to provide customer service. -Disappointed