JustFlowers, found online at JustFlowers.com, says that they have a long success record for providing their customers with high quality gift baskets and floral arrangements with the "highest level of service and satisfaction."
How Does It Work?
Most people are very familiar with the process of finding and order cut flowers online, as online florists arrange their offerings into very basic categories to help their customers quickly find what they are looking for. At JustFlowers.com these categories include Birthday, Occasions, Flowers, Roses, Gift Baskets, Sympathy, Plants, and more.
JustFlowers.com has a wide range of products that you can choose from, so their prices have a wide range as well. Products are categorized in prices from under $50 to over $100, depending on what you order.
Customers should always keep in mind that these prices do not include choices for personalization, like vase choices or gift wrap, as well as your personal instructions for delivery.
JustFlowers.com does not really have a Refund Policy, but they do offer a guarantee which says that customers who are not completely satisfied with their order should contact them within 7 days of delivery so they can offer you an item in exchange. If for some reason they cannot offer you a comparable item for exchange, customers will be issued a store credit.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-716-7559, by submitting them directly to their website through their Customer Service form, or by email at [email protected]
Unfortunately JustFlowers.com does have many vocal dissatisfied customers who list their complaints ranging from problems with delivery to problems with Customer Service once they tried to get assistance with their problem.
Competitors and Alternatives?
There are many other online services available that specialize in providing their customers with flowers and sometimes live plants as well, including ProFlowers.com, Teleflora, FTD.com, and many more.
If you have any experience with this company or their products, please leave your JustFlowers.com reviews below.
13 ‘JustFlowers.com’ Reviews
Justflowers .com is a scam! DO NOT USE!
I specifically ordered a plant with express delivery for a funeral service. It was to be delivered by 1pm the day after I ordered it. At 3pm the next day I received notice that it wasn't delivered but a "substitute" would be delivered the next day (the day of the funeral). I immediately called to let them know that was unacceptable and that I wanted to cancel the order. They REFUSED to cancel the order. I was livid! They PROMISED they would make SURE my order (NO Substitutes) was delivered asap the next day (funeral service day). After the service was over I again received notice that my order was not delivered and offering a substitute to be delivered the next day. I called immediately and they still were refusing to cancel my order--after miserably FAILING TWICE to deliver what I requested. Of course now there is no manager available, and someone would "call me back" I told them I wanted to speak to someone NOW and they had no other option than to cancel my order and refund my money. It's completely unbelievable that any business could have such atrocious, inferiorating, and dismal performance and customer service. NEVER ORDER FROM justflowers; they are a failure on so many levels!!!???????????? I've never encountered such incompetence in a business.
If you fall into this trap (and I hope you don't!)
1. DEMAND a refund. Tell justflowers it is not an option!
2. Call your credit card IMMEDIATELY and dispute the charges. Your CC company will not post the charges to your account. Request that your credit card company investigate justflowers.
3. Be diligent in getting your money back.
4. Report justflowers to authorities and the BBB.
HORRIBLE!!! Told by customer service that my order was out for delivery on 3 calls over 27 hour period. 20 Mins before my Grandmother's Funeral they tell me local florist couldn't complete order. Offered a 20% discount to deliver a day late.. Supervisor then offered 15% discount to deliver 2 days late.. Tried to explain to Jill that its over.. no place to deliver to.. She then told me I could only have a 20$ refund on a $109.00 order . I do not believe this is a real company . Credit card company investigating and fighting for my refund.
ORDERED 03 JUL FOR GAURANTEED DELIVERY 9-6 ON 04 JUL, FOR FUNERAL, RECEIVED 3 EMAIL DELAY NOTICES HAD NO WAY TO CHECK THEM WHILE I WAS TRAVELING OVER 3500 MILES TO ATTEND FUNERAL. FINALLY DELIVERED ON 09 JUL WELL AFTER THE FUNERAL WAS OVER AND I WAS TRAVELING BACK HOME AGAIN, SO I DROVE OVER 7000 MILES BEFORE THEY COULD DRIVE ACROSS TOWN. TO MAKE MATTERS EVEN WORSE THEY TRIED TO COLLECT AN ADDITIONAL $15.00 TO HAVE LOCAL FLORIST DELIVER THE FLOWERS AFTER STATING THEY WOULD CREDIT MY ACCOUNT $15.00 AND DELIVER THE FLOWERS, SO $30.00 OVER PROMISED PRICE. BUYER BEWARE!!
Just Flowers messed up both my orders, and they did not seem to care at all.
I ordered Mother's Day flowers for 5/12/19. As of today, 5/15/19 - the order was NEVER received! I have contacted customer service x 3 now via email with NO response! Absolute Fraud! Don't buy from them!
Guarantee means nothing to this company. I picked an arrangement and ordered based on the guarantee for same day delivery. They like to blame the florist or holiday for their inability to deliver in the guaranteed time or the actual arrangement chosen. Who doesn't enjoy picking out a specific arrangement and paying for delivery and getting nothing, not even a subbed version of flowers.
A $5 or $10 refund is not acceptable either, the delivery and hidden fees cost more. When a delivery is days after a special occasion and after YOUR guarantee, you are misleading customers . You offered me a $10 refund but never delivered flowers, why would I accept $10 and still pay $85 for flowers that were not delivered? That is insane.
Having called twice, been on hold for more than 40 minutes total and filled out the online form with no response from JustFlowers, I am beginning to think that "[email protected]" is an oxymoron.
So far, my experience with Just Flowers has been beyond disappointing; Just Flowers has been unprofessional, unethical, and unreachable.
On 5/12, I ordered flowers to be delivered for Mother's Day to my grandmother in Ohio. The site guaranteed next day delivery. As of this evening, Tuesday the 15th, the flowers have still not been delivered. I do understand that Mother's Day is a busy day for florists. However, if you were unable to uphold your promises and keep your commitments, you should have made that clear on the website. Making promises that you can't keep is bad business and bad form (not to mention all of the mothers and grandmothers that you have abandoned).
It's simple: keep your promises, do what you'll say you do, and have customer service respond to inquiries and complaints. Shame on you, Just Flowers!