Just Flowers Reviews

Just Flowers Customer Reviews
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DO NOT USE!
Incompetent Company - DO NOT USE!
I ordered flowers for my Mother. The flowers were supposed to have been delivered the day before Mother's Day, but this company is so incompetent because of the following:
-They tried sending the flowers to the wrong address on purpose
-They claimed they would contact the local florist to see what the issue was, but never got back to me
-They claimed the flowers were delivered to my Mother, but my Mom never got them
Don't use this flower company! I told them to either give me a full refund and they failed to do so!
NEVER use this florist
Avoid this Site, Don't fall prey to the Yes we can, as they Can't
HORRIBLE PEOPLE WITH NO COMPASSION
What a horrible horrible company. How can you have a flower company with NO compassion and NO customer service. I had a Mothers Day order that still has not been delivered. I called several times a day and finally got a supervisor who promised delivery the next day.
Well that was two days ago and still nothing. Then they tell you to text them and that text message says they are too busy helping others try again.
A flower place with No Compassion who would love to take your money and order but not take care of your actual order. Stay the heck away.
Do Not Order From Here!
Not even a 1 star. They never delivered flowers to my nephews funeral. They sent me a text 20 min before the funeral saying they wouldn't make it. DO NOT ORDER FROM HERE. They do not care. They told me that funerals were top priority. LIES
DO NOT USE! Will substitute whatever cheap flowers they want
DO NOT USE OR USE AT YOUR OWN RISK. JUST KNOW THAT WHAT WILL BE DELIVERED WILL NOT BE AT ALL WHAT YOU ORDERED. Paid $83 for "upgraded" "exotic" flower arrangement.
Was supposed to have lilies, gladiolas, Eucalyptus. But what was delivered looked like something you could buy at the grocery store for $9...carnations, a couple roses, a bunch of greenery.
Not a single flower shown in the picture on their website was in the arrangement my relative received. NOT ONE.
They claim they have the right to substitute. But if you're going to substitute EVERY single flower, why even show pictures, just tell ppl to give you money and you'll send whatever.
After I complained, they offered to refund $10. I spent $80 and they delivered a cheap garbage arrangement. Highway robbery. Horrible company.
Not a reputable company
We wanted to send flowers to a family member after a death in the family.
Placed the order, no problem. The next day, received an Email stating there were no drivers so the flowers could not be delivered as expected but stated they would be delivered the next day. The next day, we received the same Email again. We called and had to cancel the order because they could not say when they would be able to deliver them.
This is no way to run a business and will never use or recommend them to anyone.
Fraud
The arrangement was absolutely nothing like what I paid for. They substituted everything and then said it was the same arrangement. It was not the florists fault.
The pic on the website did not match what they told me was the description of the arrangement that they gave to the florist. I pointed out to them that this is fraud,. And they kept insisting that they filled the order with flowers that were of equal value and that the florist filled the "recipe".
Customer service seems to be made up of people who do not live in the US even though the company is based in California. I asked why they didn't contact me if they couldn't fulfill the order. I would have cancelled the order if they couldn't fulfill it. They basically want your money any way they can get it.
They don't care about their reputation or that their customers are being scammed. They offered me $8 instead of a refund. I felt insulted. I ordered these flowers for a dying relative. I wanted her to have beautiful flowers to look at while she was suffering.
They really just don't care. They just want your money. To top it off they will text, email, and phone message you to death but not actually address the issue. They say they care and want to help but they just accuse the customer.
Do Not Order From Justflowers
DO NOT BUY!!!! I repeat Do Not Buy from this company. March 2023, went online for florists in the Fort Myers area and purchased Iris of my Eye which is a bouquet of Iris’s only. What was delivered was NOT what was ordered. In fact, it was a completely different arrangement that did not have any Iris’s at all. I contacted JustFlowers and was told they have a substitution policy. I said that someone should of contacted me to let me know that they did not have an arrangement of Iris’s to offer. Instead they delivered an arrangement that looked like flowers were bought at the supermarket and stuck them in a vase. It was so ugly and I was embarrassed that a family member received such a horrible arrangement. The cost was $44.99 and Manager said that she would reimburse me $15. I told her that she needed to reimburse full amount due to not receiving what was ordered. She replied that if I wanted a full refund that the arrangement that was delivered would have to be picked up – that is no word of a lie. Please DO NOT ORDER ANYTHING FROM THIS COMPANY. Look on the Better Business Website to which there are terrible reviews for JustFlowers
Horrible company, horrible customer service
I searched specifically for PURPLE flowers for my daughter-in-law and found a picture of a beautiful arrangement of ALL purple flowers. I placed the order and anxiously waited for the flowers to be delivered. My DIL sent a picture of the delivery and much to my dismay and disgust, not only was there only ONE purple flower in the arrangement of mostly PINK flowers, but there was one AWFUL brown sprig of something dead in the middle of it all. Their solution was to refund the service fund portion of the bill ... totally unacceptable when they dropped the ball that badly.
I had to file a BBB complaint to get them to work with me at all. When they called my phone and I answered, no one was ever on the other end of the line. When I ignored the calls, someone with a very heavy accent who spoke extremely fast (so it was impossible to understand the message/phone number). It took 3 days of them blowing up my phone before I could finally understand one of the messages well enough to return the call.
I will NEVER use this company again, and I suggest no one else use them, either.
Horrible experience
I ordered flowers and balloon to be delivered to my daughter who is away at college for February 14, 2023. I wanted to do something special for her because she suffered a major loss a few months ago. The flowers never arrived. Call Customer Service was initially told florist said flowers were not delivered, when asked for a refund was told she was having difficulty hearing florist when call
and in the same breath the customer service rep told me unable to reach florist. So many lies not sure what to believe, but the fact remains flowers were never delivered. Asked if I wanted a Valentine Day arrangement delivered 4 days later. Really. Unprofessional on so many levels. Was never called or emailed about flowers issue with delivering flowers. Now being told someone will call me regarding refund.
People don’t trust this company
I ordered flowers over the phone on Feb 13th I talked to customer service on the 14th and asked them if my flowers would be delivered they assured me they would do at 6:30 pm I get a text saying they can’t be delivered. I called customer service and John said he would find out what happened and get back to me in 10 minutes it’s been 2 days and 12 hours and still no follow up. Their customer service is horrible they have an automated message saying text us for faster response well that was a crook of bull. DO NOT USE THIS COMPANY they are not trustworthy.
Avoid at all costs
Just Flowers, just sucks
Didn't meet my expectations, cannot recommend to others.
Didn’t receive order
Sales fraud
How many thousands of times should I subscribe just flower.com ? How much do I tell you not to send an email? How ignorant are you? You are disturbing. I have been unsubscribing every time for several years but you keep sending stupid emails, this is the last warning or I will sue you.
Wish I had read this sooner, awful service.
I feel the same way. The customer support is just really bad, exactly as you described.
Horrible, they don't deliver anything close to the pic
Do not order flowers from Just Flowers
I ordered "Roses for You" Item # 8226, (red roses in a basket) from Just Flowers; $84.99 for my daughter as a birthday surprise. A CHRISTMAS CACTUS was delivered instead. Upon calling the support line, I was told that the CHRISTMAS CACTUS was the substitute. I asked for an adjustment for the difference in price, they said - they could only give me a $15.00 credit. I told them that this was very upsetting to me; they said they could not help me any further.
Do NOT order anything from Just Flowers.com!