JustFlowers, found online at JustFlowers.com, says that they have a long success record for providing their customers with high quality gift baskets and floral arrangements with the "highest level of service and satisfaction."
How Does It Work?
Most people are very familiar with the process of finding and order cut flowers online, as online florists arrange their offerings into very basic categories to help their customers quickly find what they are looking for. At JustFlowers.com these categories include Birthday, Occasions, Flowers, Roses, Gift Baskets, Sympathy, Plants, and more.
JustFlowers.com has a wide range of products that you can choose from, so their prices have a wide range as well. Products are categorized in prices from under $50 to over $100, depending on what you order.
Customers should always keep in mind that these prices do not include choices for personalization, like vase choices or gift wrap, as well as your personal instructions for delivery.
JustFlowers.com does not really have a Refund Policy, but they do offer a guarantee which says that customers who are not completely satisfied with their order should contact them within 7 days of delivery so they can offer you an item in exchange. If for some reason they cannot offer you a comparable item for exchange, customers will be issued a store credit.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-716-7559, by submitting them directly to their website through their Customer Service form, or by email at [email protected]
Unfortunately JustFlowers.com does have many vocal dissatisfied customers who list their complaints ranging from problems with delivery to problems with Customer Service once they tried to get assistance with their problem.
Competitors and Alternatives?
There are many other online services available that specialize in providing their customers with flowers and sometimes live plants as well, including ProFlowers.com, Teleflora, FTD.com, and many more.
If you have any experience with this company or their products, please leave your JustFlowers.com reviews below.
17 ‘JustFlowers.com’ Reviews
DO NOT USE JUSTFLOWERS.COM I ordered a MOther's Day set. Well, ahead of time. They charged me $125 for 12 roses and some tulips, a beautiful vase, and bow. Mother's Day at 3 pm, no flowers. I phoned and was on hold for 14 minutes. I went to VM. No callback. Their online system was not accepting customer service inquiries. Monday, no flowers. I called two more times and had the same experience. I went online; the system still down. I emailed through my email to their CS email address. No response. Tuesday EXACT same scenario. Wednesday mothers day flowers are delivered. Eight TIRED roses, nothing else. They should be ashamed of themselves. I have never left a negative review, but I am now and posting everywhere I can.
I ordered flowers ($95)for Mother's Day for my 89 year old mother. Ordered them on 5/7/20 and NOTHING!! I kept calling but could not speak with anyone in customer service. Went online and entered my order number and email. Today they canceled my order and blamed the florist for no availability. EXTREMELY POOR SERVICE AND SCAM OR FRAUD. I did report them to the BBB. They said they would refund my money, also. Will see if that happens...I will never use JUST FLOWERS AGAIN and THE WEBSITE IS FRAUDULENT AND SHOULD BE TAKEN DOWN!!!
SIGNED: AN EXTREMELY DISAPPOINTED AND AGITATED FORMER CUSTOMER
I placed an order for Mother's Day on April 22, hoping that would be plenty of time for delivery on May 8th. May 8th the flowers were not delivered, and a refund was made to my account. This delivery was for my step mother (already a strained relationship) and now no gift was delivered and it is too late to have something delivered for Mother's Day. Unfortunately, the email went to my spam account so I didn't know the delivery wasn't going through until Sunday, May 10th. Very frustrating!
Date of incident: March 5, 2020
Order ID: 8970416
I ordered flowers for a funeral service in Kansas. The arrangement that was delivered was not what I had ordered. I spent over $150 for the flowers, delivery, etc. My sisters attended the service and they were embarrassed by the arrangement that was sent. I had my sisters send a picture of the arrangement which I sent to JustFlowers. When I expressed that my sisters and I weren't happy with what was delivered, I was offered a $5.00 credit, then a $7.00 credit, and finally a $10 credit. When I told the JustFlowers employee that a $10 credit wasn't going to make me happy, she said I would need to talk to her manager. I was on hold for a while and ended up hanging up due to the frustration of their lack of customer service. I am so sorry that I trusted this company for an important funeral service to my family. They don't deserve 1 star which is what you have to choose as the lowest rating. DO NOT USE THIS COMPANY!!!
Justflowers .com is a scam! DO NOT USE!
I specifically ordered a plant with express delivery for a funeral service. It was to be delivered by 1pm the day after I ordered it. At 3pm the next day I received notice that it wasn't delivered but a "substitute" would be delivered the next day (the day of the funeral). I immediately called to let them know that was unacceptable and that I wanted to cancel the order. They REFUSED to cancel the order. I was livid! They PROMISED they would make SURE my order (NO Substitutes) was delivered asap the next day (funeral service day). After the service was over I again received notice that my order was not delivered and offering a substitute to be delivered the next day. I called immediately and they still were refusing to cancel my order--after miserably FAILING TWICE to deliver what I requested. Of course now there is no manager available, and someone would "call me back" I told them I wanted to speak to someone NOW and they had no other option than to cancel my order and refund my money. It's completely unbelievable that any business could have such atrocious, inferiorating, and dismal performance and customer service. NEVER ORDER FROM justflowers; they are a failure on so many levels!!!???????????? I've never encountered such incompetence in a business.
If you fall into this trap (and I hope you don't!)
1. DEMAND a refund. Tell justflowers it is not an option!
2. Call your credit card IMMEDIATELY and dispute the charges. Your CC company will not post the charges to your account. Request that your credit card company investigate justflowers.
3. Be diligent in getting your money back.
4. Report justflowers to authorities and the BBB.
HORRIBLE!!! Told by customer service that my order was out for delivery on 3 calls over 27 hour period. 20 Mins before my Grandmother's Funeral they tell me local florist couldn't complete order. Offered a 20% discount to deliver a day late.. Supervisor then offered 15% discount to deliver 2 days late.. Tried to explain to Jill that its over.. no place to deliver to.. She then told me I could only have a 20$ refund on a $109.00 order . I do not believe this is a real company . Credit card company investigating and fighting for my refund.
ORDERED 03 JUL FOR GAURANTEED DELIVERY 9-6 ON 04 JUL, FOR FUNERAL, RECEIVED 3 EMAIL DELAY NOTICES HAD NO WAY TO CHECK THEM WHILE I WAS TRAVELING OVER 3500 MILES TO ATTEND FUNERAL. FINALLY DELIVERED ON 09 JUL WELL AFTER THE FUNERAL WAS OVER AND I WAS TRAVELING BACK HOME AGAIN, SO I DROVE OVER 7000 MILES BEFORE THEY COULD DRIVE ACROSS TOWN. TO MAKE MATTERS EVEN WORSE THEY TRIED TO COLLECT AN ADDITIONAL $15.00 TO HAVE LOCAL FLORIST DELIVER THE FLOWERS AFTER STATING THEY WOULD CREDIT MY ACCOUNT $15.00 AND DELIVER THE FLOWERS, SO $30.00 OVER PROMISED PRICE. BUYER BEWARE!!