Costway.com is the online home of Costway, an online company that says they pride themselves on “offering our customers the best product with a preferential price all over the world.”
How Does It Work?
According to their website, Costway.com was established in 2008 and says that they are growing into one of the top retailers in both North America and Europe because of their reputation helping customers purchase satisfactory products at the best price.
Their website says that they pride themselves on providing their customers with plenty of options in the home and garden areas and beyond, and they always promise that when their website says that an item is In Stock, that means it will be packaged and shipped within 24 hours.
Customers who are interested in shopping this store’s inventory will be able to look through their products by category, including Home, Furniture, Outdoor, Hardware, Sporting Goods, Toys & Games, Animals & Pet Supplies, Health & Beauty, and Others.
Because this company sells such a wide variety of products, there is no one single price or price range that customers should expect to find for the products that are sold here, especially when you take into consideration sales or promotions which may take place throughout the year, or new items that may be added to their inventory during that same time.
Their website does say that they provide their customers with a 30 day Return Policy which gives customers the right to return products for a refund within the first 30 days of the date of delivery, “due to quality issue occurred in the transit.”
Though it isn’t clear, it appears that this company will only provide their customers with the ability to return their purchase if it was damaged in transit and does not arrive to their home in perfect condition.
Unfortunately, this Refund Policy does not detail any circumstances besides these under which they will accept a refund, which makes it very difficult to feel confident making a major purchase through a website, where you will obviously be unable to see and examine the product in real life.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by email at [email protected]
Unfortunately this company does seem to have poor reviews from some unhappy customers, all of which seem to be about the poor quality of the products they received as well as the unhelpfulness of the Customer Service team when they attempted to return their product or call to complain about products that broke soon after they were delivered.
As mentioned above, because this company does not appear to offer a full Refund Policy, but rather only provides a refund if your product arrives at your home already damaged, the fact that this company might be selling products with issues and then not providing customers with helpful assistance after the fact is a major concern. Customers will want to consider this carefully before they make the choice to order from this website.
Competitors and Alternatives?
Certainly there are many kinds of international discount retailers that make the same promises regarding quality and affordability, so customers will have many other opportunities to find the products they are looking for through other websites, but they will want to take the same caution looking for reviews of these retailers.
If you have experience with this company or their products, please leave your Costway.com reviews below.
7 ‘Costway.com’ Reviews
We bought a treadmill from CostWay that did not work. Angie, of customer service, and technician Tracy kept in contact by phone and email to resolve my problem. CostWay sent me a new circuit board, free of charge, but the problem turned out to be a loose wire. The treadmill works well now. I appreciate CostWay's support.
I drop ship items on several online stores during 2 years
About 1 month ago I started to ship some products at this site
I shipped to my customers about 12 toys from this site - K3 Programmable Dancing robot.
Almost all my customres want to return and refund it because it is fake product with bad quality, chemical smell and very danferous for kids. 2 of my Buyers assured me that them childrens were hurt by the toy. It is first time in my practice when some store selling not safe and fake toys.
When I contacted Costway customer service they asked photo. But I saw another reviews on Costway and I am sure they want just take a time.
They didnt send mailing label and didnt want to resolve this problem
Costway have baddest quality products and unprofessional customer service
I am really dissapointed !
Costway claims to be wholesale, but after looking over their site looking for merchandise to add to my store, I learned quickly Costway is one of those companies like costco, they claim to be wholesale when in reality they are not.
I wish I had read these reviews before I bought from these scoundrels. I bought a $75 lounge chair which you cannot sit on. It is horrible. They offered me a discount to keep it. They will not take it back and return my money. BEWARE OF COSTWAY!
The refrigerator I ordered is a great size and I was excited to receive it..... until I opened the already visibly damaged box. It looked like the delivery guy kicked this thing off the truck and drug it to the front door of my shop. I called to complain and they actually had the nerve to ask me if I wouldn’t mind returning the refrigerator to them!! I said you send that same lazy delivery driver back to my shop to pick that crap up because I will not move it unless it’s to the dumpster. They refunded my money with no apology for the inconvenience. Don’t waste your time with this company.
Purchased a chair for my Mother on the Wal-Mart website. We had it shipped to the nursing facility she live at. They determined is was not suitable for her to safely use, so it was never removed from the original packaging. Costway will only accept a return if we pay shipping. This would be more than half the cost of the chair. They do not adhere to Wal-Mart's return policy and their customer service is a joke. I will advise all my contacts to beware as they are NOT a reputable vender that should be associated with the Wal-Mart website.
Their products look like high quality but they sell defective items and you are unable to call customer service to return the item. You are placed on hold then told to leave a message to a mailbox that is full. Save your money! Do not buy from costway!!!!!