Costway Reviews
Costway is an online retailer offering home goods, appliances, and pet supplies along with free standard shipping on all items with no purchase minimums.
Costway began as a seller on Amazon and eBay, but since 2015 has been operating at Costway.com
How Does It Work?
According to their website, Costway.com was established in 2008 and says that they are growing into one of the top retailers in both North America and Europe because of their reputation helping customers purchase satisfactory products at the best price.
Their website states that they pride themselves on providing their customers with plenty of options in the home and garden areas and beyond, and they always promise that when their website says that an item is In Stock, that means it will be packaged and shipped within 24 hours.
Customers who are interested in shopping this store’s inventory will be able to look through their products by category, including Home, Furniture, Outdoor, Hardware, Sporting Goods, Toys & Games, Animals & Pet Supplies, Health & Beauty, and Others.
Cost/Price Plans
Because this company sells such a wide variety of products, there is no one single price or price range that customers should expect to find for the products that are sold here, especially when you take into consideration sales or promotions which may take place throughout the year, or new items that may be added to their inventory during that same time.
Refund Policy
Their website does say that they provide their customers with a 30 day Return Policy which gives customers the right to return products for a refund within the first 30 days of the date of delivery, “due to quality issue occurred in the transit.”
Though it isn’t clear, it appears that this company will only provide their customers with the ability to return their purchase if it was damaged in transit and does not arrive to their home in perfect condition.
Unfortunately, this Refund Policy does not detail any circumstances besides these under which they will accept a refund, which makes it very difficult to feel confident making a major purchase through a website, where you will obviously be unable to see and examine the product in real life.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by email at [email protected]
Reputation
Unfortunately this company does seem to have poor reviews from some unhappy customers, all of which seem to be about the poor quality of the products they received as well as the unhelpfulness of the customer service team.
Some customers state that when they attempted to return their product or call to complain about products that broke soon after they were delivered, the help they received was unsatisfactory.
As mentioned above, because this company does not appear to offer a full Refund Policy, but rather only provides a refund if your product arrives at your home already damaged, the fact that this company might be selling products with issues and then not providing customers with helpful assistance after the fact is a major concern.
Customers will want to consider this carefully before they make the choice to order from this website.
Competitors and Alternatives?
There are many kinds of international discount retailers that make the same promises regarding quality and affordability, so customers will have many other opportunities to find the products they are looking for through other websites, but they will want to take the same caution looking for reviews of these retailers.
If you have any experience with Costway or their products, please leave your reviews below.
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Costway Customer Reviews
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Shipping of our item
In the midst
I ordered a filing cabinet from Costway on FB marketplace without checking reviews first. It arrived pretty quickly, with no damage and all the pieces there. I spent hours putting it together.
Finally I was on Step 14 of 16, just about to congratulate myself that this made-in-China was pretty good stuff after all, when it became clear that there was no way to actually put the drawers into the cabinet the way the directions showed. The railings, which were supposed to be come apart and become 2 pieces, will not come apart.
No "Help" number is on the instructions or anywhere. So here I am online to check if anyone else had the same problem, and how they solved it. And I find all these bad reviews.
treadmill broke after 4 months
bought a treadmill through overstock.com, filled by
Costway.com in august of 2021. 1 year warranty not honored by costway because purchased thru overstock.com. be careful, you'll end up with a over 500.00 piece of junk in your house.
This company never ship your product and when you ask for just refund money as waited for over a month, they will say they are tracking product and refund only when they track their own logistics.
Why the customer has to wait for your lost logistics? Someone should take action on these fraudsters.
Poor Customer Service
i agree i've had horrible experience with this company though i was saving money by going with them instead of other online company there is a reason people say you get what you pay for. Costumer service is unapologetic about the lateness of their product just 4-5 months lateness than missing parts take another couple months to arrive just inhumane on how they treat people. This company feels like a scam individuals behind the computer take days to respond at times not even answering your question. If a costumer service has no contact phone number question it WHY.
Costway.ca sucks
Terrible organization
I had a horrible experience with Costway customer service. I ordered this sleeper which has a very hard surface. We tried to return it and it took us a while to have customer service provide us the return label. Once we returned, we never received the refund for two months. I sent several email request and they stopped responding to my emails. Finally, we disputed the charges through our credit card company and then they decided to refund $147 out of $197 saying that they will charge $50 for the return label. This was my first time doing business with them, never buying anything from them again.
A Nightmare!
I had a horrible experience with Costway customer service. I ordered this sleeper which has a very hard surface. We tried to return it and it took us a while to have customer service provide us the return label. Once we returned, we never received the refund for two months. I sent several email request and they stopped responding to my emails.
Finally, we disputed the charges through our credit card company and then they decided to refund $147 out of $197 saying that they will charge $50 for the return label. This was my first time doing business with them, never buying anything from them again.
Amazon and Walmart investigating Costway
I am in touch with both Walmart and Amazon who have assured me Costway is under Review which may include dropping Costway products from sales on their sites. Costway sold a used item to me and violated a previous customers privacy by sending us their information.
Once I provide the evidence to Amazon and Costway, they have both said they will proceed with their final investigation. Fortunately we have everything needed to get this company shut down.
Worst Company Ever
Will not replace broken part
If you buy a greenhouse from Costway, make sure that you immediately check for damages and missing parts. After installing the greenhouse, I discovered a broken post and contacted Costway.
At first, they told me that I never purchased the greenhouse from them. After sending a copy of the shipping label, they admitted that in fact it was purchased from them. They also stated that since the greenhouse purchase was out of warranty, they would not replace the broken piece.
Was I to immediately install the greenhouse in inclement weather? I will never buy another product from this company. If there was a lower rating than 1, I would rate this review differently.
This is not a reputable company.
I am disappointed in my lack of due diligence. I was excited about finding what seemed to be a perfect riding toy for my grandson and placed the order without reading the reviews. Each one that I read, now, is like a repeat of my experience.
Although the label for the shipment was printed within 24 hours of order placement, it was not released to Fedex for 7 days. When the parcel arrived, it was missing the principal parts of the riding toy - the wheels, the drive connector, and the fix screws.
There is no response to emails. Calls go to hold and no one ever answers. I have disputed the charge with my credit card company and the number Costway provided to them for customer service is a non-working number.
The charge dispute policy with my credit card company is that you must wait 15 days from the delivery. I intend to follow through with the dispute but that is not going to get a working toy for my grandson. DO NOT DO BUSINESS WITH THIS COMPANY!
Do Not Trust This Company
Extremely Poor quality patio chairs
Liars and Cheats
agree i returned an item ..showed them that the courier had delivered the item on a day and time ..denied ever receiving the parcel ,,due to covid the carrier did not get a signature so i have to file a complaint with the carrier
Beware - Costway Lies!
Thanks Dave for such a life saving awareness
Just to let you know, I did change the rating once they finally returned my call. They did take a substantial amount off my bill. They claim it was the supplier who held the shipment up. I accepted that but told them in no way does that absolve them from their really poor communications.
Perfect ice maker
Payment processed nothing shipped
CostWay Treadmill SP35309
Hi
I drop ship items on several online stores during 2 years
About 1 month ago I started to ship some products at this site
Costway. com
I shipped to my customers about 12 toys from this site - K3 Programmable Dancing robot.
Almost all my customres want to return and refund it because it is fake product with bad quality, chemical smell and very danferous for kids. 2 of my Buyers assured me that them childrens were hurt by the toy. It is first time in my practice when some store selling not safe and fake toys.
When I contacted Costway customer service they asked photo. But I saw another reviews on Costway and I am sure they want just take a time.
They didn't send mailing label and didn't want to resolve this problem
Costway have baddest quality products and unprofessional customer service
I am really dissapointed !