Costway Reviews
Costway is an online retailer selling furniture, home goods, appliances, pet supplies, and other goods for the home. The company has a long retail history and has steadily grown to be a top player in many global markets.
Costway began by selling branded merchandise on Amazon and eBay, but since 2015 has been operating at Costway.com, shipping goods from their own international warehouses.
By relying on their own supply chain Costway is able to offer free standard shipping on all items with no purchase minimums and guaranteed fast shipping.
How Does It Work?
Costway operates as a central retailer for a large variety of product manufacturers that sell their products through Costway.com and under the company's brand.
Once in the Costway ecosystem, goods can be sold across several online channels such as Amazon, Ebay, or Walmart and are are shipped directly to customers. This system comes with its share of pros and cons for sellers.
By having warehouses in the US and Europe Costway can serve a large population of customers. Further, by taking over the supply chain for individual sellers they have concentrated the shopping experience to one website, making for a more efficient sales process.
On the other hand, this massive undertaking has sometimes come at the cost of customer support. By having to deal with each supplier's various products, providing quality customer service and product support has proved challenging for Costway.
Another major challenge is maintaining quality control standards across such a wide array of products and suppliers. This has resulted in a wide range of Costway reviews from customers, everything from glowing feedback to furious complaints.
Understanding the limitations of their business model, Costway has recently navigated to having much of their products be ones that don’t require servicing, such as basic patio furniture.
Refund Policy
A detailed outline of the company’s refund policy can be found on their website. Most goods qualify for a 30 day refund period.
If you're unsatisfied with your purchase you will have to send qualifying items back in their original packaging. For most items you will be issued a prepaid return label.
Costway states that without the original packaging you will be charged a $45 fee, per item.
Customer Service Contact Info
Customers who wish to speak with Costway customer service can do so using:
- Email: [email protected]
- Phone: 213-401-2666
- Live Chat
- Website Message
Costway Customer Reviews
Unfortunately Costway receives poor reviews from some unhappy customers, all of which seem to be regarding the poor quality of the products themselves, as well as the unhelpfulness of Costway customer service.
Costway reviews reveal that customers sometimes receive damaged, poorly constructed, or non-functioning items and then have to spend time working with customer rep to solve their issues.
Many customers who received damaged furniture or products missing critical components have had a difficult time having their issues rectified.
Some customers stated that when they attempted to return a product, or call to complain about products that broke soon after they were delivered, they found the response they received unsatisfactory.
Other customers simply had difficulty getting customer service to follow through with a speedy resolution in getting the right parts sent out to finish assembly of merchandise.
Currently Costway has a D- rating with the BBB and 356 complaints on that platform. This is not great but should also be taken in the context that this company claims to serve 10 million customers per month.
In some cases Costway representatives offer small financial compensation lieu of fully replacing damaged furniture.
Competitors and Alternatives?
There are many online discount retailers so customers will have many other opportunities to find the products they are looking for, but they will want to take the same caution looking for reviews of these retailers.
There are also many boutique e-commerce furniture companies popping up including Inside Weather Furniture, Madison Seating, France and Son, and Thuma Bed.
Some of the major players also include WayFair and Amazon.
Again, most online retailers have at least some complaints, partly due to the fact that they're serving such a large number of customers.
It’s important to do your research and make sure you can get customer support for your purchase should you need it.
Is Costway a Good Brand?
In recent times most goods we buy are manufactured overseas, so we’ve come to expect a lower standard of quality from items purchased online vs locally.
In regards to Costway, while the overall customer reviews are mixed, you may luck out and score a discounted item that will last, or you may be among the many customers who are left with defective goods and a customer service headache to deal with.
Even if you are shopping for budget goods it may be a good idea to order from brands that have a local presence in your city.
The ability to have a physical place to go to and speak with a real person in case something goes wrong can prove beneficial.
In our opinion it would be best to limit the use of Costway for non-technical items that are easily assembled and won’t require ongoing maintenance or support.
If you have any experience with Costway or their products, please leave your reviews below.
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Costway Customer Reviews
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Great company to order from
I recently got a toddler table and chair set from Costway. It came very quickly and was very easy to assemble. I am very pleased with the product. It is perfect for my grandson who is 2 years old. I have purchased from Costway in the past. I got an air conditioner. I have had the product for over two years now and have never had any issues. I think Costway is a great company and will order from them again.
Consistently great products! This wet/dry vac is sturdy, lightweight, yet very powerful!
I loved the patio furniture set I bought from Costway and have continued to buy items for our new home from them because I’m always leary at such great pricing deals- but Costway continues to never disappoint!
We needed a wet/dry vac and have tried several big name brands in the past and have been underwhelmed to say the least. I cannot say that about this machine! It’s large enough to do the job, yet very lightweight and easily portable.
Also, it’s very sturdy at the same time! We have used it for all kinds of projects the last few weeks and nothing slows this thing down! No more dusting/wiping down baseboards with a broom- one quick pass with the hose and they look good as new! It also cleans my car with better suction than the car wash ones and I don’t have to spend any money or leave my home! It’s thin enough to use as a vac or mop under short furniture, and it even had no problems soaking up a drenched patio rug in about one minute!
Easy to assemble- definitely my new favorite all around household cleaning machine! Oh yes, it also blows the debris off my sidewalk after mowing! This is my 4th item purchased from Costway and I’m very impressed. I will update my review if that changes.
https://m.costway.com/6-hp-9-gallon-shop-vacuum-cleaner-with-dry-and-wet-and-blowing-function.html
Great customer service
Wonderful Products, Great Customer Service
I have many COSTWAY products I have purchased over the last 3 years. Each purchase has been a great experience. The product quality, fast shipping and customer service has always been a positive experience. Recently I purchased a cordless leaf blower. My Grandson really enjoyed using our COSTWAY leaf blower while helping us with yard work at our cabin. This blower is a wonderful light duty blower that still gets the job done.
I found this @costway online, shipping was lightening fast. It was refreshing to see the simplicity of this unit upon opening the box. I pulled it out, attached the tunnel to the blower, attached the battery and went right to work testing the blower. It has made my life so much easier! I no longer grab the broom to sweep the walk or the garage. I have a walkway at the back of our house that consists of cement pads set in tiny stones. The dog tends to throw the stones onto the cement pads when playing, the COSTWAY leaf blower easily blows them off for easy cleanup. Yard debris such as leaves, small sticks and grass can be easily blown away.
I am amazed all that I can do with this unit. My only suggestion is to purchase an extra battery, battery life depends on the variable speed setting chosen on the blower. The blower speed is very easy to change with your thumb while blowing. I highly recommend this blower. Electrical Cordless Leaf Blower with Battery and Charger - Costway
Looks nice and works as advertised
Still Waiting!!
Great customer service
I had sent an email in regards to an issue with the patio furniture I had ordered. Costway replied immediately asking for photos and offered to look into it. I was able to get the furniture together (with some help and adjustments) when I let them know that they offered a small refund for my troubles. Amazing service.
Good Price
I like Costway. I had a few purchase experiences, got some kitchen supplies and baby stuffs. The mixer and air fryer I bought had the lowest prices online even compared to Walmart when you apply their coupons. And I have been using them for few months now, still good.
They do not honor their warranty!
Do not trust this company
Without posting a lengthy boring review, all you have to know is this company can not be trusted. If you change your mind and want to cancel, even within thier own protocols, they will delay until delivery. Then they will bribe you to keep it... unbelievable. And don't use PayPal to process it because you have no recourse. You use credit card instead.
Shipping of our item
In the midst
I ordered a filing cabinet from Costway on FB marketplace without checking reviews first. It arrived pretty quickly, with no damage and all the pieces there. I spent hours putting it together.
Finally I was on Step 14 of 16, just about to congratulate myself that this made-in-China was pretty good stuff after all, when it became clear that there was no way to actually put the drawers into the cabinet the way the directions showed. The railings, which were supposed to be come apart and become 2 pieces, will not come apart.
No "Help" number is on the instructions or anywhere. So here I am online to check if anyone else had the same problem, and how they solved it. And I find all these bad reviews.
treadmill broke after 4 months
bought a treadmill through overstock.com, filled by
Costway.com in august of 2021. 1 year warranty not honored by costway because purchased thru overstock.com. be careful, you'll end up with a over 500.00 piece of junk in your house.
This company never ship your product and when you ask for just refund money as waited for over a month, they will say they are tracking product and refund only when they track their own logistics.
Why the customer has to wait for your lost logistics? Someone should take action on these fraudsters.
Poor Customer Service
i agree i've had horrible experience with this company though i was saving money by going with them instead of other online company there is a reason people say you get what you pay for. Costumer service is unapologetic about the lateness of their product just 4-5 months lateness than missing parts take another couple months to arrive just inhumane on how they treat people. This company feels like a scam individuals behind the computer take days to respond at times not even answering your question. If a costumer service has no contact phone number question it WHY.
Costway.ca sucks
Terrible organization
I had a horrible experience with Costway customer service. I ordered this sleeper which has a very hard surface. We tried to return it and it took us a while to have customer service provide us the return label. Once we returned, we never received the refund for two months. I sent several email request and they stopped responding to my emails. Finally, we disputed the charges through our credit card company and then they decided to refund $147 out of $197 saying that they will charge $50 for the return label. This was my first time doing business with them, never buying anything from them again.
A Nightmare!
I had a horrible experience with Costway customer service. I ordered this sleeper which has a very hard surface. We tried to return it and it took us a while to have customer service provide us the return label. Once we returned, we never received the refund for two months. I sent several email request and they stopped responding to my emails.
Finally, we disputed the charges through our credit card company and then they decided to refund $147 out of $197 saying that they will charge $50 for the return label. This was my first time doing business with them, never buying anything from them again.
Amazon and Walmart investigating Costway
I am in touch with both Walmart and Amazon who have assured me Costway is under Review which may include dropping Costway products from sales on their sites. Costway sold a used item to me and violated a previous customers privacy by sending us their information.
Once I provide the evidence to Amazon and Costway, they have both said they will proceed with their final investigation. Fortunately we have everything needed to get this company shut down.
Worst Company Ever
Will not replace broken part
If you buy a greenhouse from Costway, make sure that you immediately check for damages and missing parts. After installing the greenhouse, I discovered a broken post and contacted Costway.
At first, they told me that I never purchased the greenhouse from them. After sending a copy of the shipping label, they admitted that in fact it was purchased from them. They also stated that since the greenhouse purchase was out of warranty, they would not replace the broken piece.
Was I to immediately install the greenhouse in inclement weather? I will never buy another product from this company. If there was a lower rating than 1, I would rate this review differently.