Costway Reviews

( 24 reviews )

Costway is an online retailer offering home goods, appliances, and pet supplies along with free standard shipping on all items with no purchase minimums.

Costway began as a seller on Amazon and eBay, but since 2015 has been operating at

How Does It Work?

According to their website, was established in 2008 and says that they are growing into one of the top retailers in both North America and Europe because of their reputation helping customers purchase satisfactory products at the best price.

Their website states that they pride themselves on providing their customers with plenty of options in the home and garden areas and beyond, and they always promise that when their website says that an item is In Stock, that means it will be packaged and shipped within 24 hours.

Customers who are interested in shopping this store’s inventory will be able to look through their products by category, including Home, Furniture, Outdoor, Hardware, Sporting Goods, Toys & Games, Animals & Pet Supplies, Health & Beauty, and Others.  

Cost/Price Plans

Because this company sells such a wide variety of products, there is no one single price or price range that customers should expect to find for the products that are sold here, especially when you take into consideration sales or promotions which may take place throughout the year, or new items that may be added to their inventory during that same time. 

Refund Policy

Their website does say that they provide their customers with a 30 day Return Policy which gives customers the right to return products for a refund within the first 30 days of the date of delivery, “due to quality issue occurred in the transit.”

Though it isn’t clear, it appears that this company will only provide their customers with the ability to return their purchase if it was damaged in transit and does not arrive to their home in perfect condition. 

Unfortunately, this Refund Policy does not detail any circumstances besides these under which they will accept a refund, which makes it very difficult to feel confident making a major purchase through a website, where you will obviously be unable to see and examine the product in real life.           

Customer Service Contact Info

Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by email at [email protected] 


Unfortunately this company does seem to have poor reviews from some unhappy customers, all of which seem to be about the poor quality of the products they received as well as the unhelpfulness of the customer service team.

Some customers state that when they attempted to return their product or call to complain about products that broke soon after they were delivered, the help they received was unsatisfactory.

As mentioned above, because this company does not appear to offer a full Refund Policy, but rather only provides a refund if your product arrives at your home already damaged, the fact that this company might be selling products with issues and then not providing customers with helpful assistance after the fact is a major concern.

Customers will want to consider this carefully before they make the choice to order from this website.   

Competitors and Alternatives?

There are many kinds of international discount retailers that make the same promises regarding quality and affordability, so customers will have many other opportunities to find the products they are looking for through other websites, but they will want to take the same caution looking for reviews of these retailers.   

If you have any experience with Costway or their products, please leave your reviews below.

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Costway Customer Reviews

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Shipping of our item
April 29, 2022
I have not opened the boxes yet, so this review is just about the speed of receiving our order. We got an email within 24 hours projective the time frame. It actually arrived before the projected date, and about a week after we ordered. We're very pleased with this shipping.

In the midst
April 16, 2022

I ordered a filing cabinet from Costway on FB marketplace without checking reviews first. It arrived pretty quickly, with no damage and all the pieces there. I spent hours putting it together.

Finally I was on Step 14 of 16, just about to congratulate myself that this made-in-China was pretty good stuff after all, when it became clear that there was no way to actually put the drawers into the cabinet the way the directions showed. The railings, which were supposed to be come apart and become 2 pieces, will not come apart.

No "Help" number is on the instructions or anywhere. So here I am online to check if anyone else had the same problem, and how they solved it. And I find all these bad reviews.

treadmill broke after 4 months
January 26, 2022

bought a treadmill through, filled by in august of 2021. 1 year warranty not honored by costway because purchased thru be careful, you'll end up with a over 500.00 piece of junk in your house.

RJ April 17, 2022

This company never ship your product and when you ask for just refund money as waited for over a month, they will say they are tracking product and refund only when they track their own logistics.

Why the customer has to wait for your lost logistics? Someone should take action on these fraudsters.

Poor Customer Service
August 5, 2021
Do not order anything from this company!!!!! Poor customer service, they will not do anything to help with problems with the products they sell. Save your money and purchase from a reputable company!!!!!

M.C. August 31, 2021

i agree i've had horrible experience with this company though i was saving money by going with them instead of other online company there is a reason people say you get what you pay for. Costumer service is unapologetic about the lateness of their product just 4-5 months lateness than missing parts take another couple months to arrive just inhumane on how they treat people. This company feels like a scam individuals behind the computer take days to respond at times not even answering your question. If a costumer service has no contact phone number question it WHY. sucks
August 4, 2021
Terrible service. Wayyyyy over priced. A huge scam website.

Terrible organization
July 20, 2021
Terribly organized. Blamed fedex for losing package, fedex says they never received, continue to keep giving me the run around and passing me off to different people. Offer to refund the money but the whole point of ordering was to get the package. Would never order from them again

Pretty July 22, 2021

I had a horrible experience with Costway customer service. I ordered this sleeper which has a very hard surface. We tried to return it and it took us a while to have customer service provide us the return label. Once we returned, we never received the refund for two months. I sent several email request and they stopped responding to my emails. Finally, we disputed the charges through our credit card company and then they decided to refund $147 out of $197 saying that they will charge $50 for the return label. This was my first time doing business with them, never buying anything from them again.

A Nightmare!
July 16, 2021

I had a horrible experience with Costway customer service. I ordered this sleeper which has a very hard surface. We tried to return it and it took us a while to have customer service provide us the return label. Once we returned, we never received the refund for two months. I sent several email request and they stopped responding to my emails.

Finally, we disputed the charges through our credit card company and then they decided to refund $147 out of $197 saying that they will charge $50 for the return label. This was my first time doing business with them, never buying anything from them again.

Amazon and Walmart investigating Costway
July 16, 2021

I am in touch with both Walmart and Amazon who have assured me Costway is under Review which may include dropping Costway products from sales on their sites. Costway sold a used item to me and violated a previous customers privacy by sending us their information.

Once I provide the evidence to Amazon and Costway, they have both said they will proceed with their final investigation. Fortunately we have everything needed to get this company shut down.

Worst Company Ever
May 24, 2021
Terrible. They never shipped my treadmill, it's been almost three weeks and I've filed a chargeback with my credit card. The 2-5 days shipping is a bunch of BS. Nothing but liars and thieves!

Will not replace broken part
April 9, 2021

If you buy a greenhouse from Costway, make sure that you immediately check for damages and missing parts. After installing the greenhouse, I discovered a broken post and contacted Costway.

At first, they told me that I never purchased the greenhouse from them. After sending a copy of the shipping label, they admitted that in fact it was purchased from them. They also stated that since the greenhouse purchase was out of warranty, they would not replace the broken piece.

Was I to immediately install the greenhouse in inclement weather? I will never buy another product from this company. If there was a lower rating than 1, I would rate this review differently.

This is not a reputable company.
February 18, 2021

I am disappointed in my lack of due diligence. I was excited about finding what seemed to be a perfect riding toy for my grandson and placed the order without reading the reviews. Each one that I read, now, is like a repeat of my experience.

Although the label for the shipment was printed within 24 hours of order placement, it was not released to Fedex for 7 days. When the parcel arrived, it was missing the principal parts of the riding toy - the wheels, the drive connector, and the fix screws.

There is no response to emails. Calls go to hold and no one ever answers. I have disputed the charge with my credit card company and the number Costway provided to them for customer service is a non-working number.

The charge dispute policy with my credit card company is that you must wait 15 days from the delivery. I intend to follow through with the dispute but that is not going to get a working toy for my grandson. DO NOT DO BUSINESS WITH THIS COMPANY!

Do Not Trust This Company
December 10, 2020
I wish i would have read this before placing an order, I placed an order on the 3rd of december, and it is now the 10th of december, and my package has not been sent. and customer support doesn't seem to want to take calls. I don't understand why walmart uses this retailer and nothing is being done to insure packages and other orders are done properly. My best advice to anyone and everyone reading this. Stay clear of walmart and costway. cause you never know where your packages are coming from nor the type of company you are ordering from.

Extremely Poor quality patio chairs
August 31, 2020
Chairs looked good when I received them last summer. They were stored in the basement for the winter and put out again in May. After 4 months of use they are badly broken and in my opinion a total waste of $$

Liars and Cheats
July 7, 2020
We got my son a Police Car from this company via Amazon. I have been in contact with them about fixing all the problems with - wheel coming off, not charging because plastic broke, and wires cut in the steering column. I've have sent pictures and tried to be nice, but I am getting nothing but the run around from this company. DO NOT GIVE THEM MONEY - THEY MAKE CRAP AND LIE TO YOU - BOO COSTWAY!!!!

CraigDizzy Dee August 28, 2020

agree i returned an item ..showed them that the courier had delivered the item on a day and time ..denied ever receiving the parcel ,,due to covid the carrier did not get a signature so i have to file a complaint with the carrier

Beware - Costway Lies!
June 12, 2020
Beware! Costway is one of the worst retailers online. They promise 2-5 day delivery, but they don't even ship the item until after 5 days. They never answer their e-mails to them and it's impossible to get to talk to someone. Worst on-line retailer ever. Don't waste your time or money with them. I guarantee, you'll hate the fact you tried to do business with them.

Agbesi Innocent December 10, 2020

Thanks Dave for such a life saving awareness

Dave December 11, 2020

Just to let you know, I did change the rating once they finally returned my call. They did take a substantial amount off my bill. They claim it was the supplier who held the shipment up. I accepted that but told them in no way does that absolve them from their really poor communications.

Perfect ice maker
June 8, 2020
I was impressed with the fast shipping and great price

Payment processed nothing shipped
May 6, 2020
Ordered the umbrella on April 21st, on the 22nd received an email stating that the order had shipped. Not true, the tracking indicates: Order Processed: Ready for UPS. The order has been in Order Processed: Ready for UPS, status for 14 days with no communication. Emails sent to the company have not been responded to. The company does not list a phone number. My payment was processed and nothing shipped. Out $300 with nothing to show for it.

CostWay Treadmill SP35309
January 15, 2020
We bought a treadmill from CostWay that did not work. Angie, of customer service, and technician Tracy kept in contact by phone and email to resolve my problem. CostWay sent me a new circuit board, free of charge, but the problem turned out to be a loose wire. The treadmill works well now. I appreciate CostWay's support.

Poor quality product and inadequate customer service
June 27, 2019


I drop ship items on several online stores during 2 years

About 1 month ago I started to ship some products at this site

Costway. com

I shipped to my customers about 12 toys from this site - K3 Programmable Dancing robot.

Almost all my customres want to return and refund it because it is fake product with bad quality, chemical smell and very danferous for kids. 2 of my Buyers assured me that them childrens were hurt by the toy. It is first time in my practice when some store selling not safe and fake toys.

When I contacted Costway customer service they asked photo. But I saw another reviews on Costway and I am sure they want just take a time.

They didn't send mailing label and didn't want to resolve this problem

Costway have baddest quality products and unprofessional customer service

I am really dissapointed !

Costway is to be avoided
April 30, 2019
Costway claims to be wholesale, but after looking over their site looking for merchandise to add to my store, I learned quickly Costway is one of those companies like costco, they claim to be wholesale when in reality they are not.