Mindvalley Academy Reviews

I have read the previous reviews and I'm sorry that happened to those customers. I really hope it was resolved for them. From my experience, I have had nothing but good experiences with MindValley.

I purchased a yearly membership at the beginning of January with the understanding (and I was anticipating) being able to cancel within 14 days for a full refund. After about 5 days, I was hooked and no refund necessary.

I have taken a few of the courses and been involved with some challenges.. I have met many awesome people in this community from all over the world and I'm so appreciative for that. I will say I have seen some comments about people needing customer service and weren't happy.. and from what I saw, it appeared that someone did reach out and was able to help those individuals.

I think there may be growing pains going on and keeping up with the demand for support BUT I will say, they are NOT frauds or Cheats.. awesome programs and community if you can finally get the app to work for you.

Warning to anyone thinking of subscribing to mind valley: be aware that RENEWALS ARE NOT REFUNDABLE.

When you sign up, auto-renewal is enabled, and if you loose track of the date and don't check your emails often, you will be charged as per the auto-renewal setting. I noticed the charge on my credit card and requested a refund within the 15 day refund period.

I was refused a refund because they "do not offer refunds on subscription renewals". The unfortunate thing is that this refund policy is not conspicuous to the customer. I acted according to the refund policy that is displayed upon sign up, and on the refund support page, but, in order to find the policy that states renewals are non refundable, you have to be on their website, go through their support page, and browse through the PURCHASE section.

As I said, you will not find this information in the refund support section. This company has a history of refund screwery. They are a profitable company. I am under the assumption that their aim is to improve the well being of people signing up for their courses, but after the many attempts I made to resolve this mistake in as civilized and diplomatic manner as I could, I have determined what they are more concerned about is their bottom line.

They said there is nothing they can do, I do not believe for a second that company of this nature would legitimately be unable to do something to resolve this. I am now resorting to leaving bad reviews anywhere I can. I hope they will make it more clear that renewals are not refundable so more people wont run into this unfortunate issue. A whopping $700CAD wasted for me, A measly $700 gained for a profitable company.

Dear All,

I am Joyce from Mindvalley Support. On behalf of Mindvalley, I want to extend my sincerest apologies for any negative experience in the past. As of this month we have implemented additional reviews on our current processes, and we are looking forward to address any pressing concerns that customers encounter. We have received reports that some customers contact us beyond business hours before and this may have caused some issues.

Call us here: +1 888 5978384

Operating hours: Monday - Friday, 7 AM - 7 PM (PST)

email address; [email protected]

Support.Mindvalley.com

Thank you for all the feedback please visit us http://support.mindvalley.com/

Love and Light,

Joyce

View all 3 Comments

NikunjSeth August 06, 2021

I am having worst experience of my life dealing with mindvalley through their customer support over WhatsApp, and mail id. Nobody replies back to the issues. Seems like these people are big fraud. Money got deducted from my credit card and I have not got credentials to even login to my account. I am continuously following up for someone to respond but all efforts in vein. Guys beware of these cheaters.

I have tried several times to contact mindvalley to say my opinion on the way mindvalley itself works. It is basically impossible to contact them or to actually be able to speak to any human being working there. I was initially paying mindvalley masterclasses. I found it very very expensive for Europe; Vishen keeps comparing the price of the courses of mindvalley to what American students pay, but actually I would like to point out that I paid for my master programme at the university where I studied only 150 euros per semester..So actually it is not correct to say that mindvallay is designed for all people; mindvalley is designed for people who already have a lot of money and do not mind spending 600 dollars for a course of for people that were struggling and had actually no money to pay for such classes!!!

On top of that, what I hated the most was that for every single free course you take, they keep telling you that you should actually subscribe to every single course to get all the content !! I could not enjoy any single free class, as I was always getting upset and stressed about not being able to pay such a crazy amount of money for a masterclass. Extremely sad to see this happening

View all 3 Comments

Karolyn March 21, 2018

Dear Dominga,

I am Joyce from Mindvalley Support. On behalf of Mindvalley, I want to extend my sincerest apologies for the negative experience you faced in the past, Dominga. This is long overdue but I wish to confirm that your feddback was heard. As of this month we have implemented additional reviews on our current processes, and we are looking forward to address any pressing concerns that customers encounter. We have received reports that some customers contact us beyond business hours before and this may have caused some issues.

Call us here: +1 888 5978384

Operating hours: Monday - Friday, 7 AM - 7 PM (PST)

About your feedback:

We strive to make our programs as affordable as possible so that all of our customers can enjoy them. We cannot offer free or extremely cheap courses, however, because each of our programs is a team effort, meaning that we need to hire people to design the packaging, produce it, and market it. Most of the authors we partner with normally charge hundreds if not thousands for their seminars and one-on-one coaching, to cover the cost of the time, the venue, the equipment and so on. There are fewer costs associated with releasing a program on the internet, so they are able to pass those savings on to you when you get the program, but it still costs money to create, design, and publish these home-study programs. Every person involved in the program, from content creation to marketing to customer support, is working full-time to provide you with the best experience possible with each program. Mindvalley believe that they deserve to be paid for their work in making the best programs in the self-development business, and we know that if you could come to our office and see just how hard they are working to provide you with excellent content, beautiful pages, and melodious meditations, you would too. We appreciate you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an important step along the way.

Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you with anything you need.

Love and Light,

Joyce

Karolyn March 21, 2018

Dear Dominga,

I am Joyce from Mindvalley Support. On behalf of Mindvalley, I want to extend my sincerest apologies for the negative experience you faced, Dominga. This is long overdue but I still wish to help you. As of this month we have implemented additional reviews on our current processes, and we are looking forward to address any pressing concerns that customers encounter. We have received reports that some customers contact us beyond business hours before and this may have caused some issues.

Call us here: +1 888 5978384

Operating hours: Monday - Friday, 7 AM - 7 PM (PST)

About your feedback:

We strive to make our programs as affordable as possible so that all of our customers can enjoy them. We cannot offer free or extremely cheap courses, however, because each of our programs is a team effort, meaning that we need to hire people to design the packaging, produce it, and market it. Most of the authors we partner with normally charge hundreds if not thousands for their seminars and one-on-one coaching, to cover the cost of the time, the venue, the equipment and so on. There are fewer costs associated with releasing a program on the internet, so they are able to pass those savings on to you when you get the program, but it still costs money to create, design, and publish these home-study programs. Every person involved in the program, from content creation to marketing to customer support, is working full-time to provide you with the best experience possible with each program. Mindvalley believe that they deserve to be paid for their work in making the best programs in the self-development business, and we know that if you could come to our office and see just how hard they are working to provide you with excellent content, beautiful pages, and melodious meditations, you would too. We appreciate you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an important step along the way.

Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you with anything you need.

Love and Light,

Joyce

Mindvalley Support March 21, 2018

Dear Dominga,

I am Joyce from Mindvalley Support. On behalf of Mindvalley, I want to extend my sincerest apologies for the negative experience you faced, Dominga. This is long overdue but I still wish to help you. As of this month we have implemented additional reviews on our current processes, and we are looking forward to address any pressing concerns that customers encounter. We have received reports that some customers contact us beyond business hours before and this may have caused some issues.

Call us here: +1 888 5978384

Operating hours: Monday - Friday, 7 AM - 7 PM (PST)

About your feedback:

We strive to make our programs as affordable as possible so that all of our customers can enjoy them. We cannot offer free or extremely cheap courses, however, because each of our programs is a team effort, meaning that we need to hire people to design the packaging, produce it, and market it. Most of the authors we partner with normally charge hundreds if not thousands for their seminars and one-on-one coaching, to cover the cost of the time, the venue, the equipment and so on. There are fewer costs associated with releasing a program on the internet, so they are able to pass those savings on to you when you get the program, but it still costs money to create, design, and publish these home-study programs. Every person involved in the program, from content creation to marketing to customer support, is working full-time to provide you with the best experience possible with each program. Mindvalley believe that they deserve to be paid for their work in making the best programs in the self-development business, and we know that if you could come to our office and see just how hard they are working to provide you with excellent content, beautiful pages, and melodious meditations, you would too. We appreciate you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an important step along the way.

Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you with anything you need.

Love and Light,

Joyce

I purchased a course at $199 + tax. While making the payment an error notice came up on my screen and I tried to cancel. However a payment went through or $670. I have written several e mails and tried calling to no avail. I can't get them to reply to me and have only received generic e mail acknowledgements. This is the worst customer service I have experienced and I am very disappointed. I just wanted a refund of the over-payment. I was happy to pay the correct price.

Mindvalley Support March 21, 2018

Dear Marion,

I am Joyce from Mindvalley Support. On behalf of Mindvalley, I want to extend my sincerest apologies for the negative experience you faced, Marion. I personally would like to assist you further, and I can do that if you contact me via [email protected]

We have received reports that some customers contact us on other Mindvalley email addresses like [email protected], which is only used for sending information and this may have caused some issues.

As of this month we have implemented additional reviews on our current processes, and we are looking forward to address any pressing concerns that customers encounter.

We appreciate you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an important step along the way.

Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you with anything you need.

Love and Light,

Joyce

I purchased the Becoming Limitless program that promised great customer support, though no one ever gets back to me. I've also learned that much of the content and “resources” I paid for is actually available online for FREE! Additionally most of the content contains repeated stories about Vishen Lakhiani's life, along with his political opinions. Over and over, the same stories and not much by way of new content.

I've done a lot of personal development seminars and this is by far this worst! They will not give back a refund either. And customer support is rude when you do finally call because you will not hear back via email.

View all 4 Comments

Mindvalley Support March 21, 2018

Dear Ileana,

We are very sorry that you did not received the OM music series that you purchased from us on our website n the past. I know this is way overdue. I recently joined the company and I wish to set things right either a product replacement or refund if it was never received.

Call us here: +1 888 5978384

Operating hours: Monday - Friday, 7 AM - 7 PM (PST)

On behalf of Mindvalley, we apologize for the inconvenience

Love and Light,

Joyce

I have purchased two courses and payed the first installments, but was not able to attend the classes due to a personal situation, my child was in hospital. That is why I called the customer service to see if I could stop the classes or get a refund.

I am very dissappointed with the customer service. The lady on the phone was bored and unfriendly and had no interest in my problem. It was not possible for me, to cancel any of the courses nor was I offered the money back guarantee. I have paid over 400 dollars and am not even able to access my account now.

My review is such: BiG Talking, nothing Behind. None of what is promised by the Best Customer Service in the world is true, You can't try a course if you are not happy can cancel it. The lady on the phone told me, it is not possible to cancel the course nor is it possible to refund the money. I am very dissappointed and feel scammed. I can not even reaccess my account, I paid a lot of money for nothing.

View all 2 Comments

SimoneMaduro December 06, 2018

WOW, it took the company 3 years to respond? I would say I will pass on your products. I looked on the internet to see if you were a solid company this showed me I should not move forward. I am glad they have you Joyce hope you can help heal some of the damage.

I'm not good at computers so before I ordered I called customer service.

So glad I did.

I just wanted to order the Lisa Nichols mp3 and after I clicked the payment I had to scroll and scroll thru all these other items to order if I wanted. I was so confused with all those extra offers but the nice woman on the phone walked me through everything. I would have been so aggravated by all of that and by calling first you can avoid buying the wrong or unwanted items.

She said I entered my email wrong and I also didn't get an email receipt... That kind of bugs me.

Mindvalley Support March 21, 2018

Dearest Sharon Lippert,

I am Joyce from Mindvalley Support. On behalf of Mindvalley, I want to extend my sincerest gratitude for this positive review. This is long overdue but, as of this month we have implemented additional reviews on our current processes, and we are looking forward to address any pressing concerns that customers encounter. We have received reports that some customers contact us beyond business hours before and this may have caused some issues.

Call us here: +1 888 5978384

Operating hours: Monday - Friday, 7 AM - 7 PM (PST)

Feel free to visit our support center > https://support.mindvalley.com/

Love and Light,

Joyce

I was so displeased with this company. Worst service of any internet trust relationships with my master card. I asked 5 times for confirmation that i was paid by credit card and how would I receive the data. MP3 or CD:s. I loved the speaker - Marie is a block buster of a clearing genius on blocks to prosperity - but the company is selling 3200 units at $200 *(half price* a piece and has zero interest in their client base. I am asking for my money back and complaning to the speaker who is world class that i was screwed and could not get an answer or my money back!

Demand 100% quality with written return policy - this is garbage to treat customers with such poor and disrespectful avoidance to all enquires and bad attitude. I nave no idea if Iwill ever solve the problem. POOR SERVICE"

Mindvalley Support March 21, 2018

Dear Stephen,

I am Joyce from Mindvalley Support. On behalf of Mindvalley, I want to extend my sincerest apologies for the negative experience you faced, we strive to be the best Stephen but if in the past we failed you I wish to help you now. This is long overdue but I still wish to help you. As of this month we have implemented additional reviews on our current processes, and we are looking forward to address any pressing concerns that customers encounter. We have received reports that some customers contact us beyond business hours before and this may have caused some issues.

Call us here: +1 888 5978384

Operating hours: Monday - Friday, 7 AM - 7 PM (PST)

About your feedback:

We strive to make our programs as affordable as possible so that all of our customers can enjoy them. We cannot offer free or extremely cheap courses, however, because each of our programs is a team effort, meaning that we need to hire people to design the packaging, produce it, and market it. Most of the authors we partner with normally charge hundreds if not thousands for their seminars and one-on-one coaching, to cover the cost of the time, the venue, the equipment and so on. There are fewer costs associated with releasing a program on the internet, so they are able to pass those savings on to you when you get the program, but it still costs money to create, design, and publish these home-study programs. Every person involved in the program, from content creation to marketing to customer support, is working full-time to provide you with the best experience possible with each program. Mindvalley believe that they deserve to be paid for their work in making the best programs in the self-development business, and we know that if you could come to our office and see just how hard they are working to provide you with excellent content, beautiful pages, and melodious meditations, you would too. We appreciate you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an important step along the way.

Although the pricing can be explained I have no information now on what transpired in 2015 because I recently joined the company.

Should you need help in the future, please do not hesitate to contact me directly, please contact me via [email protected] as I will be very happy to assist you with anything you need.

Love and Light,

Joyce

I have not used the money back guarantee yet on any products and I have a lot of their products. I started with the Vibrantly program and purchased several others. Also they sent me a free program for taking a survey which I greatly appreciated. Their customer service is top notch. I have called and emailed them for suggestions and help and they are always friendly and I get an immediate response. The Vibrantly program has helped me tremendously and I am learning to use the other programs slowly. My biggest issue is time. I love the Om life program for meditation because there are 10 minute programs too. I highly recommend their products. With the money back guarantee you can't go wrong. I wrote this review to truly help people. If more people were happy with their lives, could you imagine what a world we would live in? Be happy and breathe!

Mindvalley Support March 21, 2018

Dearest Jennifer

I am Joyce from Mindvalley Support. On behalf of Mindvalley, I want to extend my sincerest gratitude for this positive review. This is long overdue but, as of this month we have implemented additional reviews on our current processes, and we are looking forward to address any pressing concerns that customers encounter. We have received reports that some customers contact us beyond business hours before and this may have caused some issues.

Call us here: +1 888 5978384

Operating hours: Monday - Friday, 7 AM - 7 PM (PST)

We do have some changes since 2014. We are always looking for ways to better our service, and your feedback is an important step along the way.

Feel free to visit our support center > https://support.mindvalley.com/

Love and Light,

Joyce

I purchased a full course and then tried one for $1. I made a mistake while entering my email and had to call customer service to have the class redirected to my correct account. She quickly fixed the problem and I was able to instantly access it in my Library.

When I called back to cancel, they did it quickly with no questions asked. LOVE IT. Doing business with MindValley is ALWAYS a great idea!

Mindvalley Support March 21, 2018

Dearest Emily,

I am Joyce from Mindvalley Support. On behalf of Mindvalley, I want to to send my appreciation. This is long overdue but, as of this month we have implemented additional reviews on our current processes, and we are looking forward to address any pressing concerns that customers encounter. We do have some changes since 2014. We are always looking for ways to better our service, and your feedback is an important step along the way. Your feedback is heart warming and we thank you for sharing it to this site.

Feel free to visit our support center > https://support.mindvalley.com/

Call us here: +1 888 5978384

Operating hours: Monday - Friday, 7 AM - 7 PM (PST)

Feel free to visit our support center > https://support.mindvalley.com/

Love and Light,

Joyce

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