I am an new customer to First Bankcard. I received an offer letter in the mail after purchasing my Jeep in January of 2017. As with a previous reviewer stated new card, zero interest for the first 12 months. I thought it was a great opportunity. I received my card the sometime late March early April.
I started to received several calls from the Fraud Dept. on August 1st regarding some charges to my card. I received several calls to my cell phone and work and after that it prompted me to listen to my voicemail and check my account online. I immediately noticed there were charges made from MD. Well it looks like my card was compromised by this point there was already 3 charges. When I spoke with the Fraud Dept. they NEVER MENTIONED that there were a total of 8-9 charges. They knew it wasn't me and as stated by their CSR * WE KNOW YOU DIDN'T TELEPORT YOURSELF TO MD*. I was never told of how many charges in total, I was never told of any of their processes or procedures. Each day looking at my account to re-assure myself that all the fraudulent charges were reversed. Well that didn't happen, more came. After 3 days on the phone with various CSR's I was done! I have an account that is compromised, a credit card I can't use because these jerks maxed out my credit card. And it takes these folks anywhere up to 2-9 weeks to clear up the fraudulent charges.
All and all this experience with First Bankcard has left a bad taste in my mouth. A new customer shouldn't have to go through this!
I will never do business with these folks again!! I only had my credit card for about 3-4 months.