SafeLink Wireless Reviews

Went to use my phone today & Safe link had deactivated it. I've been on the lifeline program for years. My minutes came as usual within the first two days of this month. Today I get your phone has been deactivated I check with customer service via computer. I have 1861.0 minutes unlimited SMS & 4GB. 4 agents told me I didn't have an acc. Not true even by their own people. They insist on calling but they know they deactivated the phone. They refuse to reactivate. This is one of the worse companies. They need to lose their contract. There is nothing but problems with Safe link - people phones etc. They kept wanting me to buy more minutes but I have 1861.0 why buy more. I spent hours trying to deal with this Started in am. They refuse to say who authorized the deactiv. Which makes no sense as it was in the middle of the month. Oh and they will only talk to you on the phone BS. They know you can't because They illegally deactivated you. I placed complaints to BBB,FTC,FCC. Stay away if you have them and have issues. Contact the politicians who continue to allow Safe link to have the contract. I would give a zero if I could. This is not the first nightmare with safe link. Endless hours trying to activate your phone, no service no explanation it goes on & on. To think our Vets have to put up with this BS also is pathetic. None of us should have to.

I don't understand all of the negative reviews of SafeLink wireless. I have had them for about 2 years and the service is excellent! Thay use trac-fone which has excellent coverage. People that are on here complaining about phone choices need to go back to a post-paid service if they're expecting $1,000 phone! I have a Nokia c-200 which hasn't giving me any problems at all. Thank you SafeLink! You're the greatest.

This is the worst company I have ever dealt with. One star is too good for them. The phone and text options are basic and function most of the time without problems. Their internet is a joke. Their unlimited doesn't last and really doesn't exist. I got them to admit that unlimited data really has a limit and at that point you will be throttled down to the point where nothing loads. Customer service is nonexistent. I have been on the phone for hours trying to get answers and fix problems. When you confront them about things they hang up on you. When you call back and get someone else they tell you something totally different than what the person before them said. They lie, contradict each other and tell you what they think you want to hear to get you off the phone. You can tell they are reading from a script instead of addressing you as an individual. I feel I am being treated this way because it is a free service so I shouldn't expect to be treated with respect since I'm not paying because I'm poor. The representatives are all from India so you can't even understand them. My only salvation since I recently moved is that my building has WiFi which works fairly well most of the time so I am able to rely on it. This phone service is a disgrace and should be put out of business. Shame on SafeLink for treating poor people like this!

These guys are rude. Stay away. Called customer service on 7/7/23 and they hung up on me after I described issue. I would give zero stars.

Had to select one star. No stars isn't available.

Spent two days and several hours trying to resolve an issue. Talked with 7 different reps trying to get it fixed.

Ultimately SafeLink(Verizon) Uses the Lifeline program to bait and switch for fee programs. They try to sell you monthly fee programs just to keep your original cell number. Asked for supervisor and female said she was top of management.

lol. She kecpt talking in circles trying to sell monthly plans rather than just processing my original plan. of course that was all free.

I have had Safe link Wireless for two years now, it appears that my phone has a crack in the screen which has caused my phone to shut off without warning. I called Safe Link Wireless back in October of this year to see about a replacement.

After three representatives i finally got someone to listen to me, they said they were going to send a new phone on November 17th, and it would be here overnight. Well, it's been three days and no phone, i called today and was told that my order had been declined. I was outraged to hear that!

When i asked why it was declined, they said i hadn't met the requirements, i asked what the requirements where they had no answer! I asked to speak to a supervisor they refused, there protocol would not allow! After that they hung up! This company played me big time.

The worst. I can't get outgoing calls i have called tec support 8 times they lie and cut the line.

Rude customer service reps that do not listen and go strictly by a script. The service has been poor from the start and the phone is a cheap piece of junk. I get nowhere with the imbeciles as they refuse to admit what they're up to and sending out inferior phones.

Today I went to one of the stores located on the corner of SW Military and Flores in San Antonio Texas with the intention of having telephone service. The seller of this place refused to serve me because of my black skin color. He did not let me sit down having 4 chairs available and in a very abrupt way he refused to give me service having all the necessary documents and requirements...

It might even be the worst company period that I've ever dealt with and I've been with them for several years and I keep giving them a chance but now I'm done and will have a new provider after tomorrow.

Without going into detail, be prepared to be jerked around, transferred so many times it makes your head spin and have your service turned off not just once but over and over again. All due to their incompetence. It really is just plain incompetence.

Right now for the fifth time they turned off my service even though I'm approved with CA Lifeline until Feb 2023 which means SafeLink is getting paid. Because they turned off my service the only way I can get it turned back on is by borrowing a phone and sitting on hold for about 20 to 30 mins and then transferred at least twice.

It happens all the time.. and I'm done. Goodbye SafeLink. I'll be safer with someone else

Safelink is changing networks so they tell everyone they to get a new phone. Then make it impossible to get a new phone. Every phone is "out of stock".

One problem after another every step of the way. You'll go in circles for hours and hours trying to get small things resolved. I just gave up and cancelled my service with Safelink. They SUCK.

They shut my phone off / stole my minutes for spite. I think those people have a sickness and need help. Shut my phone off after I got out of hospital with open heart surgery, I'm 76 disabled and they still shut my services off, I had no phone and didn't even realize those creeps shut phone off.. Said I didn't have any minutes, I had 980.

Asked about the free phone that govt provides, they said " we stopped giving phones out,, guess what? Its not for them to decide. Bought another phone a week later. Never turned services on or transferred minutes over to new phone. Had to call corp office in fla.

After an hr. They decided to turn my services back on. Said application needed updated, told them I did that 4 times.

Every time I'd call, said didn't get my info. After 13 days, said they got it but couldn't read a number on snap card. So they shut my services off again. Said id have to re-enroll again even after I did that 4 times.

I think they just do that for spite, and they are sick in the head.

Got a nice phone works great. But was given some ones number and keep getting call for someone else. How ever they did offer me a new sims card and number.

Got my phone 10 days ago. After 8 calls to customer service no one can figure out why i have no service. Don't use this company. They have no techincal experts at all and that came directly from a supervisor. After my experience it seems like a scam to me.