Neck Relax Reviews

I accidentally ordered two and could not contact the company to cancel the second. I wrote emails, tried to find a website. Nothing worked. So now I have two neck relax gadgets that do nothing. I can fell the electric pricks, but after using it a month nothing has changed, I still have neck pain. Thanks for an expensive scam...

I don’t even give the company a point of a star for my rating. Possibly the worst scam ever. I got stuck with THREE, not just one even though I only finalized one order.

Have tried contacting them probably 60 times and get responses to some emails even with the name of the person, but nothing more. Just want address return them to but after reading all the other reviews, think maybe I will never get it.

I will try that fix suggested in one review to wedge a little piece of paper between batteries to make it work. But only want one if it works, not 3. I am out $132!

Worst piece of junk I ever bought. Didn’t even work right out of the package. Worst customer service. Can’t even get a return label to get refund. False advertising. Have been trying for 2 months to get answers.

Horrible customer support! I purchased a NeckRelax 5/11/2022 online. I received it 5/18/2022. I inserted the batteries as per the instructions turned the unit on and it did not work.

I removed and replaced the batteries the other way. Did not work. On 5/19/2022, I contacted NeckRelax via their preferred method of filling out their CustomerCare form online. I went back and forth with them and they never addressed the fact, it doesn't work.

I requested the instructions to return it for credit to my account. Never got that. I kept trying via email to get my requested return information. Still have not gotten it.

Contacted my credit card company, CAPITAL ONE that processes disputes. NeckRelax responded to them that item received in good condition and operational......NOT!

Capital One will not remove the $78.99 I was charged for this junk. And, I still have it in my possession to get rid of. Buyers Beware!

Brand-new out of the box product did not work at all. Turns on but provides no neck stimulus.

Customer service keeps sending email that they are busy and will respond soon.

Wish I could give this a negative star rating.

Worthless product, did not work from the day I got it.

Tried to return, Would not send return address, continued to offer other products at 50% off. after 3 months said would do return, but didn't give return address. Needless to say I didn't get my return. I live on a limited income this was to try and help my husband who is in constant pain. Instead we are just out $100

I hope you like it. No refund or return allowed yet. 6 weeks to ship all along asking them to cancel and refund. Customer service is just an auto response that strings you along. Once they ship it you are stuck. PayPal dispute was no help.

I bought one of these from Bangggood for £10 about 2 years ago. They are still available for the discount price of £8-80p free postage. Pay more and you are getting ripped off!

This machine delivers a small electrical current between the pad electrodes on the same action as TENS {transcutaneous electrical nerve stimulation} pain relief, by release of endorphins to reduce pain signals to the brain.

There is no mechanical massaging effect from this machine at all. Note that any sufferers from epilepsy should not apply electrical current from the pad electrodes on these machines to the neck, head or shoulders.