NeckRelax Reviews

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The NeckRelax is a personal massage device whose developers claim can offer relief from a variety of muscle pains in the neck and body.

According to the Mayo Clinic roughly 1 in 3 people experience neck and shoulder pains at least once per year, making it one of the most common health issues that people deal with.

Neck pain can be the result of a variety of causes:

  • Osteoarthritis
  • Herniated disc
  • Pinched nerve
  • Mental and physical stress
  • Poor posture
  • Injury
  • Tumors
  • Other health conditions

With such a high number of cases there are many guides, products, and services claiming to ease pain and help get you back to feeling your best.

Below we take a closer look at the NeckRelax to see if it’s a viable solution or just another gimmick taking advantage of customers.

How Does NeckRelax Work?

Often, neck pain is caused by tension in the muscles that encase the neck vertebrae. 

Neck Relax creators state that their device uses Electronic Pulse Massage to treat pain and soreness in these muscles.  They also claim that it can help release tension in the neck, back, and shoulders in as little as 10 minutes. 

In addition to the neck massager the device also comes with additional Pulse Patches that can be used to send electrical pulses anywhere on the body.

Using this device is relatively straightforward.  Just wrap the machine around your neck and select the mode, choosing from six different types of modes:

  • Automatic
  • Acupuncture
  • Soft Massage
  • Shiatsu
  • Kneading
  • Deep

There is also an option for high or low intensity.

The seller claims that a single session of using the NeckRelax can make a world of difference, helping to reduce anxiety and stress.

The manual states that the NeckRelax device should be used 10-20 minutes per day, and that it is programmed to shut off after 15 minutes of continual use.

Cost and Price Plans

The Neck Relax costs $59.95 and comes with free shipping.  It requires two AAA batteries which are not included.

The cost per unit decreases if you purchase more than one massagers.

Customer Service

The customer service for the product is a bit tricky since the device is sold through a variety of sellers.  

The contact info and return policies will be based on who you purchase it from.  

There are also versions of this item sold through Amazon that will have their own set of terms and conditions.

When you Google search “Neck Relax” you’ll see a variety of ads for the same product from many very similar looking websites.

Two examples are the website which gives the contact info as:

Complete Performance Commerce PTE LTD
Singapore 33 Ubi Avenue 3, #08-03, Vertex, Singapore
+65-6347 5958

and address is listed as:

Quality Performance Limited
377 Valley Rd #1123, Clifton, NJ 07013

The difficulty comes in when you have issues with one of these devices.  The refund terms are designed specifically to deter you from proceeding.

For instance, states customers have 30 days from delivery and it must be in brand new condition, unused/unworn, in its original packaging, and returned to the facility address provided by customer service.

This address is usually overseas and the shipping costs that you’ll have to pay to send it back will be prohibitively high, not to mention the time and effort required.

Online Customer Reviews & Complaints

When looking for NeckRelax reviews you’ll generally come across one of two scenarios.

  1.  An affiliate website that essentially parrots the sales page of the company, claiming that this is a great device that will cure neck pain.  These websites earn commissions through the promotion of Neck Relax.

  2.  Customer review sites such as Reviewopedia where real people leave reviews.

Genuine customer reviews of the Neck Relax device paint a very negative picture, with many customers complaining that the product does not work, the neck stimulus is faint or close to nothing, and they’ve had a difficult time resolving their issues with customer service.

Is NeckRelax Legit?

The bottom line is that this is a cheap gadget, bought wholesale by online marketers who rebrand it and use aggressive sales tactics to sell as many units as possible.

You can see the listing for it on the popular overseas wholesale website

( An unbranded device identical to the NeckRelax heater on AliBaba priced much lower )

These resellers can buy 50 of these massagers at $682 or $13.64 per piece.  They then make a basic website and sell these at a large markup.

While there’s nothing inherently wrong with this business model, negative customer reviews support the belief that this not a useful product for treating neck pain.

Competitors and Alternatives

If you’re looking for lasting neck pain relief, you may want to try some commonly recognized remedies, such as massage and gentle stretching. 

These are usually effective ways to get long-lasting relief from neck and shoulder pain.

However, if a neck massaging device is truly what you’re interested in, keep in mind that there are more reliable alternatives to the NeckRelax.

Below are a few brands that make top of the line massagers most often recommended by health and exercise professionals.

This list is in order of most to least expensive: 

  1. Ekrin Athletics B37 Massage Gun - This is a high-end massage gun that's a good alternative to the top of the line Theragun brand.

    The Ekrin is an 'Amazon Choice' and New York Times selection.  It's very powerful with 5 Speeds and 4 Attachments for faster recovery and relief.

  2. HoMedics Therapist Select Percussion Massager - This machine offers a deep tissue massage for back, shoulder, and full body muscle relief.

    It has fewer features and speeds than some of the competitors, but is a good option for those who want an entry level product.  It's also an 'Amazon Choice' product.

  3. InvoSpa Back Neck and Shoulder Massager - A different style of massager that has many innovative features which specifically target the neck and shoulders.  

    It uses eight massage roller balls to provide deep tissue massage.  It is rated 4.4/5 from 45,000+ reviews on Amazon.

It’s important to note that you should not try to treat neck injuries with massage products.

If your neck pain is accompanied by numbness, loss of strength in your arms or hands, shooting pain in your shoulder or down your arm, or if your neck pain is not improving, you should seek medical attention.

The Bottom Line

If you’re looking for long-lasting relief to your neck pain, it might be best to skip Neck Relax.

When compared to modern massage guns this one seems underpowered and unlikely to resolve any muscle knots or alleviate any soreness.

Moreover, there are plenty of red flags for this product, from the poor customer reviews to the fact that this is a wholesale product with no one company providing adequate customer service.

If you have any experience with Neck Relax or their products, please leave your reviews below.

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NeckRelax Customer Reviews

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Horrible Useless Neck Massager
May 9, 2023
Horrible! Stay away from this and do not waste your money. Absolute piece of junk. Even one star is generous. It simply does not work. Not sure how they can get it here in the U.S. for sale. Aren’t there any control method?

December 28, 2022
Trying to return this horrible product but am unable to get a response on how to return it. U only have 30 days to return it. I bought it for an XMAS present, and they are delaying for the proper way to return it so that it will be over 30 days. Don't buy this piece of junk.

you buy it, you own it. No return. No support.
December 8, 2022
Received product with system confirmation and tracking info. After Receipt, could not get response from customer support. Product did nothing and they did not live up to their 30 day return policy because they would not give authorization. The company I purchase from had marked it up to $78 plus shipping. So, this was a real rip off.

November 30, 2022
Received defective product. No response except same form letter six times. There is no customer service. Don't waste money

Guarantee total SCAM
November 19, 2022
Total scam. Received defective product, have written company four times received EXACT same form letter each time. Have written PayPal for resolution. Can’t vouch for product as it never worked but company is total scam

Do not waste your money.
November 4, 2022
JUNK! Arrived broken. Did no do anything but light up. Horrible scam. No service either. No call backs. No emails back. They must be sued and shut down.

Nancy November 19, 2022

I sent for 2 and wanted to give one as a gift. It absolutely does not work. ‘Customer Service’ is a joke! They just give you the runaround, so I am out $119 plus shipping. Makes me never want to order anything on the internet again.

Doesn't work and can't get refund
October 8, 2022
Impossible to get a refund - customer service give you an unbelievable run-around. and won't actually tell you what you have to do to get a refund. So far 4 emails and yet to get anywhere. Terrible! Found it didn't work for me at all.

Worst. customer service. EVER!
July 22, 2022

I don’t even give the company a point of a star for my rating. Possibly the worst scam ever. I got stuck with THREE, not just one even though I only finalized one order.

Have tried contacting them probably 60 times and get responses to some emails even with the name of the person, but nothing more. Just want address return them to but after reading all the other reviews, think maybe I will never get it.

I will try that fix suggested in one review to wedge a little piece of paper between batteries to make it work. But only want one if it works, not 3. I am out $132!

Don't waste your money on this piece of junk that doesn’t work
July 8, 2022

Worst piece of junk I ever bought. Didn’t even work right out of the package. Worst customer service. Can’t even get a return label to get refund. False advertising. Have been trying for 2 months to get answers.

ChristineThomas July 13, 2022

Totally agree with Suzanne, not only didn't work but no luck ringing the telephone number 02 51335673 (it now says disconnected) All I'm getting are auto email replies , cant even find out where to return product..I'm now disputing the transaction through my bank. A real scam

Lousy Customer Support
June 30, 2022

Horrible customer support! I purchased a NeckRelax 5/11/2022 online. I received it 5/18/2022. I inserted the batteries as per the instructions turned the unit on and it did not work.

I removed and replaced the batteries the other way. Did not work. On 5/19/2022, I contacted NeckRelax via their preferred method of filling out their CustomerCare form online. I went back and forth with them and they never addressed the fact, it doesn't work.

I requested the instructions to return it for credit to my account. Never got that. I kept trying via email to get my requested return information. Still have not gotten it.

Contacted my credit card company, CAPITAL ONE that processes disputes. NeckRelax responded to them that item received in good condition and operational......NOT!

Capital One will not remove the $78.99 I was charged for this junk. And, I still have it in my possession to get rid of. Buyers Beware!

Neck Relax is a Scam
June 29, 2022
Say goodbye to your money because even if you didn’t order it and don’t want it when they send it, they will NEVER respond to your email. They only send auto-response emails and calling them is a waste of time. They don’t answer with a live person, EVER! PayPal will not defend you, either!

Never buy this!
May 26, 2022

Brand-new out of the box product did not work at all. Turns on but provides no neck stimulus.

Customer service keeps sending email that they are busy and will respond soon.

Wish I could give this a negative star rating.

Doesn't start up
May 21, 2022
Nice idea but it doesn't work. Everything turns on but it won't start massaging. If I could give it negative review star I would. Don't waste your money.

Scamming people in pain
May 21, 2022

Worthless product, did not work from the day I got it.

Tried to return, Would not send return address, continued to offer other products at 50% off. after 3 months said would do return, but didn't give return address. Needless to say I didn't get my return. I live on a limited income this was to try and help my husband who is in constant pain. Instead we are just out $100

February 23, 2022
This is the worst item I've ever purchased. I finally threw it in the trash. It does NOT work.

PegWestcott April 10, 2022

Totally agree. Absolute crap. I got this through a coupon thing for older people. Terrible to rip off aged folks. The product is flimsy, does not do what it says it can do and felt so tight around my neck I thought I was being strangled. With postage paid $89.00. I'll never see that money again. Do not buy this product.

Caused Blisters on neck
February 12, 2022
I used this product for approx 10 minutes on my neck and it did not seem to be working so I removed it. My wife looked at my neck and found I had a number (7)of blisters each about 5mm dia. I still have these 2 years later and they will not go away. I photo'd these a sent all to consumer services.

Bad customer service
February 2, 2022

I hope you like it. No refund or return allowed yet. 6 weeks to ship all along asking them to cancel and refund. Customer service is just an auto response that strings you along. Once they ship it you are stuck. PayPal dispute was no help.

SueGillingham June 29, 2022

OMG that is exactly what happened to me, except I did NOT even order the damn thing. I was on the last page to order but read these reviews and decided not to get it, so I closed my browser and the website submitted the order anyway!! PayPal is a joke, too. They said it was a website I normally use, so they wouldn’t dispute for me.

It really works! Fast delivery too!
December 25, 2021
Delivered 8 days after ordering. Everything works as described!

Far cheaper elsewhere
April 12, 2021

I bought one of these from Bangggood for £10 about 2 years ago. They are still available for the discount price of £8-80p free postage. Pay more and you are getting ripped off!

This machine delivers a small electrical current between the pad electrodes on the same action as TENS {transcutaneous electrical nerve stimulation} pain relief, by release of endorphins to reduce pain signals to the brain.

There is no mechanical massaging effect from this machine at all. Note that any sufferers from epilepsy should not apply electrical current from the pad electrodes on these machines to the neck, head or shoulders.

Scam - they take your money and don't ship it
December 16, 2020
It's a scam! It's never showed up in the mail, No one at the support email will answer my emails and the phone line is disconnected. They just take your money and don't fulfill the order.