Neck Relax Reviews

Neck Relax
( 9  Reviews )


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About Neck Relax

Using your smartphone every day can lead to a long list of problems. Not only will your relationships likely suffer, but you’re probably going to end up with a sore neck, too.

The best way to end your suffering? Short of ditching the smartphone habit for good, one of the best ways to do this is to invest in a massaging device.

While the Neck Relax claims to help relieve your muscle pain, this neck massager might not be the best bet for your money. Here’s what you need to know about this unique gadget, from instructions on how to use it and whether it actually works.

How Does it Work?

Neck Relax is a portable neck massager band that relaxes and stimulates muscles along your spine. The manufacturer claims that it will feel even better than a massage, allowing for relief no matter where you are.

Usually, neck pain is caused by tension in the muscles that encase the vertebrae in your neck. The Neck Relax Pro has an intelligent 3D fit that uses infrared heat and gentle electrostimulation to loosen up tight back and neck muscles.

Using this device is relatively straightforward. Just wrap the machine around your neck and select the mode. There are six different types of massage you can choose from. You can also select the intensity by pressing another button on the machine.

Then, just sit back and let it work. It can be used at any time, including in the office or in your bedroom. Some people even use this device during long flights! The manufacturer claims that this product is perfect for use during the busiest times of the day. Just a single session can make a world of difference, helping to reduce anxiety and stress, even when you’re traveling.

It takes two AAA batteries (which are not included). You only need to commit to a few minutes per day in order to see results, but if you’d like, you can wear the Neck Relax for as long as thirty minutes each day.

Cost and Price Plans

The Neck Relax costs $65 and comes with free shipping. Although this is a discount compared to the cost of regular massages or chiropractic work, be cautious about buying - many customers report long delays in shipping or not receiving anything at all.

Competitors and Alternatives

If you’re looking for lasting neck pain relief, you might want to try some homeopathic remedies, like massage and gentle stretching. These are much more effective ways to get long-lasting relief from your neck and shoulder pain.

However, if a neck massaging device is truly what you’re interested in, keep in mind that there are more reliable alternative to Neck Relax.

One option is the SKG Smart Neck Massager. This product works exactly like the Neck Relax device, although it is admittedly more expensive. Its main benefit is that it is backed by multiple customer reviews on Amazon, so it will be easier for you to get a handle on whether this product will be a good fit for you.

Another neck massager available for purchase on Amazon is the Shiatsu Back, Shoulder, and Neck Massager. This one uses heat along with massage to provide a deep, kneading massage to any area of your body - although it’s most often used on the neck. It’s less than $50, making it a real bargain, and backed by positive reviews.

Finally, you might consider a more original product like the Sharper Image hot and Cold Aromatherapy Neck and Shoulder Plush Wrap. This pad helps provide tension and muscle relief that envelops your neck and shoulders, and it can be reused countless times by tossing it in the freezer or microwave. It’s affordable and also easy to use.

Online Customer Reviews/Complaints

It’s tough to find reliable customer reviews for Neck Relax anywhere on the Internet. Not only are there very few negative or positive reviews on the product’s website - besides the one initial sales page - there is a mysterious lack of information elsewhere on the web, too. It’s hard to even discern what the official website of Neck Relax is without some research.

Customer Service

To be honest, the Neck Relax device and its website has us feeling a little bit nervous. It’s hard to find any legitimate product websites for this device, or even information on the company that manufactures it.

Made by Ecomerzpro, Neck Relax’s customer service team can be reached by calling +1 (347) 708- 1493 - but expect to wait on hold for a long time. The company does have a return policy in place, but you must return your product within fourteen days and pay all shipping costs that are incurred.

Visit the Neck Relax website after conducting a simple Google search, and you’ll find all kinds of information referencing “special promotional offers” but the price for the product with this “special offer” changes every time you click to a new page.

Where to Buy?

Neck Relax can only be purchased from the main manufacturer and is not available on Amazon or from common retailers like Walmart.

Is It Worth It?

If you’re looking for long-lasting relief to your neck pain, it might be best if you simply skip Neck Relax. This device may actually work, but without any helpful information about how and why it is a good device, we’re a bit skeptical. Instead, choose one of the other neck pain alternatives above, and save your money this time around.

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9 ‘Neck Relax’ Reviews
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1 Review

Scam - they take your money and don't ship it

December 16, 2020

It's a scam! It's never showed up in the mail, No one at the support email will answer my emails and the phone line is disconnected. They just take your money and don't fulfill the order.

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1 Review


December 5, 2020

THIS COMPANY IS A TOTAL FRAUD AND IF YOU BUY FROM THEM THEY WILL SCAM YOU BIG TIME!!!! Very deceptive sales practices!!!! They charged me twice for the same product, but different amounts...their "customer support" does not respond, and the TollFree 800 number is BOGUS!!


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1 Review

A workaround. Fixes problem.

November 25, 2020

I found a fix. I rolled up a small piece of paper and wedged it between two batteries in case. Then I put cover back on and it runs great.

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1 Review


September 15, 2020

The first one I ordered did not work. It beeped and lit up but was unresponsive. I called the CA # and actually spoke to someone (language barrier) who told me to just keep the first one and they would send another. Same results. I can't reach anyone no email reply. I tried the (347) # rings once and then dead air. I'm out $78.99 cents. Run do not walk away from this company (if there is one) and product.

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November 25, 2020

I found a fix. I noticed the batteries moved around in case so I rolled up a small piece of paper and wedged it between the two batteries to make them snug. I put case cover back on and now unit works. Hope this helps.


November 25, 2020

I found a fix. I noticed batteries moved about in case so I rolled up a small piece of paper and wedged it between batteries. Then I put cover back on. Now the unit operates fine.

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3 Reviews

neck relax

August 17, 2020

The only thing I don't like about it is the lack of customer service. But it has had incredible results for me. So I love it and would have given it 5 stars if there was decent customer service.

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1 Review

Neck Relax

August 7, 2020

They haven't replied to my query either and now I find that there is an extra charge on my credit card account and can't find out what it is for.
Hung on the phone for 10 minutes only to be disconnected.
Starting to think I've bee scammed!

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1 Review

Return Info Problem

June 14, 2020

I purchased 2 of them. Tried it , but it didn't work well. Very dissatisfied. Tried to call but the wait was too long. So I e-mailed support and received an answer that evening offering me a 20% discount. I e-mailed that I would like to return the products, 2 days have passed and I still have not received a response. If this keeps up it will be past there 14 day return policy. Remember always review the product before purchasing.

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1 Review

no shipping information

June 5, 2020

neck relax took money out of account $78 30 days ago. no shipping information and can't contact them. In the fine print it says they are not responsible for shipping and if there is a complaint take it up with shipping. there is no tracking or any information on shipping. I hope I get my neck relaxer because it looks like you can't get your money back if you never receive.

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1 Review

e-commerce pro

April 18, 2020

Does not respond to emails about orders that you never get, bad communication.

August 07, 2020

They haven't replied to my email either and now I find that
there is an extra charge on my credit card account and can't find out what it is for.
Hung on the phone forn10 minutes only to be disconnected.
Starting to think it's a scam and going to cancel the payment.

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