NeckRelax Reviews

Horrible! Stay away from this and do not waste your money. Absolute piece of junk. Even one star is generous. It simply does not work. Not sure how they can get it here in the U.S. for sale. Aren’t there any control method?

Trying to return this horrible product but am unable to get a response on how to return it. U only have 30 days to return it. I bought it for an XMAS present, and they are delaying for the proper way to return it so that it will be over 30 days. Don't buy this piece of junk.

Received product with system confirmation and tracking info. After Receipt, could not get response from customer support. Product did nothing and they did not live up to their 30 day return policy because they would not give authorization. The company I purchase from had marked it up to $78 plus shipping. So, this was a real rip off.

Received defective product. No response except same form letter six times. There is no customer service. Don't waste money

Total scam. Received defective product, have written company four times received EXACT same form letter each time. Have written PayPal for resolution. Can’t vouch for product as it never worked but company is total scam

JUNK! Arrived broken. Did no do anything but light up. Horrible scam. No service either. No call backs. No emails back. They must be sued and shut down.

Impossible to get a refund - customer service give you an unbelievable run-around. and won't actually tell you what you have to do to get a refund. So far 4 emails and yet to get anywhere. Terrible! Found it didn't work for me at all.

I don’t even give the company a point of a star for my rating. Possibly the worst scam ever. I got stuck with THREE, not just one even though I only finalized one order.

Have tried contacting them probably 60 times and get responses to some emails even with the name of the person, but nothing more. Just want address return them to but after reading all the other reviews, think maybe I will never get it.

I will try that fix suggested in one review to wedge a little piece of paper between batteries to make it work. But only want one if it works, not 3. I am out $132!

Worst piece of junk I ever bought. Didn’t even work right out of the package. Worst customer service. Can’t even get a return label to get refund. False advertising. Have been trying for 2 months to get answers.

Horrible customer support! I purchased a NeckRelax 5/11/2022 online. I received it 5/18/2022. I inserted the batteries as per the instructions turned the unit on and it did not work.

I removed and replaced the batteries the other way. Did not work. On 5/19/2022, I contacted NeckRelax via their preferred method of filling out their CustomerCare form online. I went back and forth with them and they never addressed the fact, it doesn't work.

I requested the instructions to return it for credit to my account. Never got that. I kept trying via email to get my requested return information. Still have not gotten it.

Contacted my credit card company, CAPITAL ONE that processes disputes. NeckRelax responded to them that item received in good condition and operational......NOT!

Capital One will not remove the $78.99 I was charged for this junk. And, I still have it in my possession to get rid of. Buyers Beware!

Say goodbye to your money because even if you didn’t order it and don’t want it when they send it, they will NEVER respond to your email. They only send auto-response emails and calling them is a waste of time. They don’t answer with a live person, EVER! PayPal will not defend you, either!

Brand-new out of the box product did not work at all. Turns on but provides no neck stimulus.

Customer service keeps sending email that they are busy and will respond soon.

Wish I could give this a negative star rating.

Nice idea but it doesn't work. Everything turns on but it won't start massaging. If I could give it negative review star I would. Don't waste your money.

Worthless product, did not work from the day I got it.

Tried to return, Would not send return address, continued to offer other products at 50% off. after 3 months said would do return, but didn't give return address. Needless to say I didn't get my return. I live on a limited income this was to try and help my husband who is in constant pain. Instead we are just out $100

This is the worst item I've ever purchased. I finally threw it in the trash. It does NOT work.

I used this product for approx 10 minutes on my neck and it did not seem to be working so I removed it. My wife looked at my neck and found I had a number (7)of blisters each about 5mm dia. I still have these 2 years later and they will not go away. I photo'd these a sent all to consumer services.

I hope you like it. No refund or return allowed yet. 6 weeks to ship all along asking them to cancel and refund. Customer service is just an auto response that strings you along. Once they ship it you are stuck. PayPal dispute was no help.

Delivered 8 days after ordering. Everything works as described!

I bought one of these from Bangggood for £10 about 2 years ago. They are still available for the discount price of £8-80p free postage. Pay more and you are getting ripped off!

This machine delivers a small electrical current between the pad electrodes on the same action as TENS {transcutaneous electrical nerve stimulation} pain relief, by release of endorphins to reduce pain signals to the brain.

There is no mechanical massaging effect from this machine at all. Note that any sufferers from epilepsy should not apply electrical current from the pad electrodes on these machines to the neck, head or shoulders.

It's a scam! It's never showed up in the mail, No one at the support email will answer my emails and the phone line is disconnected. They just take your money and don't fulfill the order.