Study.com is an online distance educational website that promises to help students throughout their entire educational journey, from high school to college into their chosen career and beyond.
How Does Study.com Work?
According to their website, many schools in the United States are overloaded and understaffed, and the high cost of college education has put a very real financial limitation on what many people can achieve.
To make the promise of education more of a reality, Study.com state they help high school and college students earn better grades by providing exam preparation help, online courses that transfer to university credits, and expert guidance and more than fifty thousand informational articles about degree and career options.
Currently Study.com works with more than 15 million students per month and offers more than 10,000 lessons virtually all study areas. The lessons are designed to be short and concise, with lots of examples to help their students understand the material quickly.
This website currently offers four different plans for their students. First is their 'Classroom Teacher' program, which is priced at $29.99 per month and provides unlimited access to all video lessons, lesson transcripts, and tech support.
The Study Premium Edition is priced at $59.99 per month and includes all the features of the Basic Edition plus practice quizzes and tests, tools for tracking your progress, personalized coaching, access to instructors, and certificates of completion.
The 'Test Prep Edition' (also $59.99) is focused on improving test taking skills, and includes a mobile app and access to 84,000+ test prep videos and practice quizzes and tests.
Finally the website also offers a College Accelerator plan, which is priced at $199.99 per month and includes everything in the Premium Edition plus the ability to earn college credit, take two exams per month, and finish all your official exams remotely.
This company does not offer a traditional Refund Policy because they offer all their customers a five day free trial of their services, as well as no obligation of their customers to enroll in their service nor after they are enrolled are they locked into any long term contracts.
Customers will pay for their services on a month-to-month basis with the ability to cancel their plan whenever they choose, as well as the ability to either upgrade or downgrade their plan as their needs change.
Since this company works hard to be so accommodating to their members it is unlikely that they will offer refunds, however if you experience any technical difficulties that interrupt your abilities to take advantage of their membership, you must contact their Support team as soon as possible so they can handle the issue right away or provide you with any alternatives or solutions.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 877-266-4919 or by submitting them directly to their website through their Contact Support page at Study.com/contact/index.html
Study.com was previously known as Education Portal and seemed to be generally well liked and well respected under that name. They changed to Study.com once they expanded their offerings and partnered with some additional colleges and universities.
The company still appears to be well respected within the online educational community, but as far as their certificates of completion and transfer credits are concerned, students should always check with their university administration or their employer to make sure that the credits you receive from this website will be accepted before you enroll and spend your money.
Competitors and Alternatives?
There are many other online programs which may work as a supplement to an existing degree program that students are a part of, including courses you may find at the Khan Academy, Coursera, Memrise, Skillshare, and many others.
If you have any experience with Study.com or their products, please leave your reviews below.
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Study.com Customer Reviews
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Save your money
I am very pissed off at this website, I was trying to take practice tests and watch the helpful videos so I could succeed with my accuplacer test I need to take next week so I could go to college but they decided to kick me off and try to charge me $50 to proceed. I do not agree with that one bit, some people really need help, but this is just messed up for A ONE TIME TEST, I am furious that they just want to charge you to study for once again ONE TIME TEST this is ridiculous, does not deserve even 1 star.
Don't waste your time on this site!
Beware! Refund scam!
BEWARE! SCAM REFUND POLICY!
I recently signed up for study.com to look at courses for my 14 yr old homeschooler. I cancelled immediately after she did not like some courses. A month later, she decide to give the AP biology course a try. I signed up and paid my annual fee to to get the discount on 8/4.
This afternoon, I found out there was a special discount for homeschoolers. Well, I selected that in the pull down on sign in, but was not offered the discounted rate of $359.99. Today, we decided to cancel after back and forth with Maurice from Customer service. I asked to cancel and for refund. Maurice told me because I had signed up prior and cancelled, I was not eligible for my refund of $595.31.
My daughter did one lesson in 24 hours and looked at a couple other courses. I told him that the policy he sent me was not even posted under the plan I selected. So for my daughter completing one lesson in one chapter it cost us $595. This is a total SCAM! Their policies are not easily found in the website and is not clear. Maurice, from customer service was quite rude. Please BEWARE of this SCAM!
Helped raise my son's SAT scores
I was so sorry to see so many dissatisfied reviews. My son wanted to raise his first SAT score. I didn't have the funds to pay for expensive classes or tutoring that cost hundreds, if not thousands, of dollars. I paid for one month of Study.com.
My son enjoyed the small tutorial sessions targeting his weaker areas. Proudly, he raised his SAT score from 1300 to 1440, putting him in the range for universities that he wishes to attend. I then cancelled my subscription. I feel this was worth one month of applications.
Great site th.at has saved me tens of thousands of dollars
I have been able to earn over 50 credits from Study.com that cost less than 33$/per credit hour and meet the ACE transfer guidelines. This is literally a tenth of what the community college in my area charges. This web site will save me approximately 28,000$ or more.
I see people have had problems with the billing or cancelation. I have suspended my subscription several times without issue. To cancel you go to Dashboard/profile/and membership
After your money; it's a pseudo scam
My wife as a teacher was offered a trial access from Study.com via her school. Sales pitch. Once your in and accept the the trial offer you have to call and cancel. Study.com does not send out confirmation emails or any correspondence.Unbeknownst to her she ended up with a monthly charge of $59.99 on my credit card. For 10 months $ 600 dollars. I called twice to ensure it was cancelled and to negotiate a partial refund as my wife did use it last 4 months. She quit using it as it wasn't particularly helpful or suitable for teaching her students. The reply from Study.com is well you took the trial offer and didn't cancel. No refunds nor did they even attempt to work out a solution. I did not request a full reimbursement ;partial as I thought that reasonable.
Stay clear of this!
Not to be trusted
DO NOT FALL FOR IT.
NOTA LEGITIMATE BUSINESS.
ITs called a bait and switch scam, you get hooked in by a trial, then they put you on a plan and YOU LITERALLY cannot cancel your account, nor put it on hold. As they set up their business by NOT enabling you to cancel, hold OR take OFF your Credit Card details they will simply keep charging you.
I had to cancel my credit card to get rid of these slimmy business people.
NEVER Again will I join any USA website EVER.
Totally fake info
Study.Com Was Not Helpful in Passing My Certification Test
Credit Card Details
I have never written a bad review, even though there have been many times that I swore I would after finding myself disappointed with a company's service. This time I feel it would be irresponsible of me not to speak up:
One of the worst experiences. I would not recommend this company, in fact I would strongly discourage anyone (and have) from using this as a resource. The billing is a huge SCAM!!! Fraudulent charges have been made to my credit card account for 6 months. I signed up for the trial period and cancelled immediately after watching one of their videos. The video itself was actually really great, but I cancelled because I felt I could get the same information elsewhere on the internet for free. I received a confirmation email stating that I did in fact cancel, that was in May 2018. I am currently still being charged the $39.99 membership fee.
It has been a nightmare trying to get a straight answer or even get someone on the phone to help. The last email I received (1/18/19) confirmed for the fourth time that my account has been cancelled; I still have not seen a dime and THEY CHARGED ME AGAIN THIS MONTH!!!!!! I have recently filed a complaint directly with my bank and hopefully they will have more luck resolving this matter.
With there being so many educational websites/resources online (many of which are even FREE!), it is not worth the trouble.
FREE TRIAL COSTS $59.99
THE CONTENT IS OKAY.
I WAS SUPPOSED TO GET A FREE TRIAL AND THEY CHARGED ME $59.99 even though I canceled before the stated deadline. I sent out an email bc there is NO OTHER WAY TO CONTACT THEM, and have not heard a response nor a refund.
Very Inconsistent Quality
Good Videos, Bad service
Good for returning student
I live in Perú. I signed up for a free trail. I filled a bill information and received an email telling me that I have been charged 25.11 soles. I sent an email to the support system because I wanted to cancel my account inmediately, but Maurice from "support system" answered (Unfortunately, at this time, Study.com does not offer any free trials.
The account under [email protected] is inactive, never activated, never charged, nor completed in terms of registration and signup.) Unfortunately, I was charged 122,80 soles, on January 15. I ask for a refund. I'm still waiting. It is a SCAM.
This is exactly what happened to me.