Carshield.com Reviews

Carshield.com
Based on 1  Review



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About Carshield.com

Carshield.com is a company which started in 2005 and offers affordable and reliable coverage for a variety of car financial claims. They understand that owning a car is no longer a luxury, as it has become a necessity.

Carshield is committed to ensuring that you feel protected when something goes wrong with your vehicle. This is because in unexpected moments like those, finances are the last thing you want to be considering.

Unlike many car insurance companies, they do not just cover accidents, but they also cover mechanical issues.

They offer a variety of services and have protected over 500,000 vehicles, all with a common goal - their client’s peace of mind. This makes them one of America’s best auto protection services.

Products

Carshield offers a variety of services all relating to covering your vehicle. The company offers you financial coverage on your car, one that you are able to depend on and afford.

How Does It Work?

Carshield offers an extremely simple and personalized experience to receive protection for your automobile. Firstly, you request a free quote, personalizing the information to your vehicle. Doing so allows for an accurate quote.

After this, you and Carshield will work on developing a personalized plan that will realistically fit your budget and lifestyle. After receiving all the information needed to make a choice, you have the option of choosing through your plans.

Cost and Price Plans

Carshield offers you a variety of different plans on every claim you make through them, with an incredible amount of flexibility. The coverage plans are extremely personalized and will depend on what you are able to pay and what you need to cover.

Customer Service

Carshield offers you round-the-clock customer service that is specific to the issues you may be facing. If you have a more general question or comment, you are able to leave a message on their website’s contact page. All you have to do is leave your email, phone number and name.

If you have a more specific issue, question or concern relating to customer service, they have specific numbers for different services you may be needing.  If you have a more urgent issue relating to roadside assistance, they have numbers for that too.

That being said, you are able to contact the following numbers:

1-800-380-2165 for United Car Care
1-800-531-1925 for American Auto Shield
1-800-492-6762 for INDS

Online Reviews/Complaints

Currently, Carshield has very positive reviews. Many people find that Carshield has been a dependable agency that has allowed them to feel that their vehicle was being properly protected.

The customer service is generally well-liked too. Not only that, it seems many representatives of the company are very friendly and helpful.

They offer plans that many companies do not - from plans on older cars, to extremely flexible price options. As a result, this fact makes Carshield a good protection company for many different people.

From needing towing because of a flat tire, to mechanical pieces not working, people have found that Carshield is able to cover a variety of claims for them, ranging from serious to less serious.

However, while the reviews are generally positive, there are some negative ones too. Although these are mainly specific cases. Mainly, the main issues that some people have with Carshield is that they would not protect the transmission of older cars.

Other people had issues with the fact that the rental car they were getting was not covered for enough time. However, as mentioned, the reviews are generally positive.

Since Carshield is running such a personal, individualized business, it doesn’t come as a surprise that you will find negative reviews that relate to very specific cases.

Competitors and Alternatives

While what Carshield is doing is different from many companies that protect vehicles, they do have competitors as well.

A competitive company to Carshield is Endurance Warranty. Endurance Warranty is another popular choice for vehicle protection by American citizens. It, for the most part, has very similar offers to Carshield.

However, it specifically specializes in extending warranties on cars, as the name suggests. When comparing Carshield vs Endurance Auto Warranty, the latter has been in business since 1988, making it more experienced than Carshield.

However, that being said, Endurance Warranty seems to offer less personalized or flexible plans. Another alternative that you may want to consider for vehicle protection is Toco Auto Warranty. It runs, again, pretty similarly to Carshield.

Toco Warranty allows you to bring your vehicle to any repair shop of choice to fix it in case of mechanical issues. It also promises that you will not need to make any down payments.

When comparing Carshield vs Toco Auto Warranty, it would seem the main difference is that Toco Warranty seems to offer more varying plans, which will cover less or more of your vehicle.

Liberty Auto Warranty is another example of an alternative to Carshield. This company has been protecting vehicles for over 40 years and offers extremely flexible prices, along with 6 months without payments.

However, their plans seem to be less personalized to your specific case and vehicle than Carshield’s. All of these options run somewhat similarly, with minor differences here and there. That said, most of these options as well as most vehicle protection companies offer free quotes.

It would be best that you try and request a free quote from the different companies and get a feel for each company’s style of customer service before you choose one. However, each one of them is good in their own way.

Where to Buy?

If you want to make use of Carshield’s services, or you want to learn more about them, head on over to www.carshield.com/.

Conclusion

Carshield is an extremely good option for covering your vehicle. They offer extremely flexible prices with a reliable service that covers a variety of claims and vehicles.

Besides having good customer service, they are known for having personalized and affordable prices. This makes them one of the most popular choices for vehicle coverage.

1 ‘Carshield.com’ Review
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1 Review

Carshield/American Autoshield Runaround Tactics



March26, 2019

After receiving a contract and the "Gold Plan" my vehicle was covered and after a check up by the local jeep dealership after the check engine light appeared, Carshield informed the mechanic that the service is covered under the contract for repair.

Carshield/American Autoshield was contacted in February of 2019 that the repairs were pending an authorization to begin the repair services; it has now been over a month of run arounds the authorization is still pending review by claims, then major claims, then the power train review, and then claims again to start the runaround all over again.

The numbers reflected in the advertisements constantly changes,
and when calling any of the variously provided telephone numbers, the person answering informs me that they are only a call-in service that forwards your call to American Autoshield to make the claim. Once the call is forwarded I was placed on hold for over two hours, only to be informed that they will only speak with the servicing mechanic and obtain his diagnosis of the problem to see if it is a covered repair. Then the runaround starts again with the mechanic calling Carshield/American Autoshield to provide the required car repair diagnosis, only to be placed on hold for over two hours per call attempt.

The vehicle has been at the dealership pending repairs and Carshield/American Autoshield provided a "reference number" with the runaround continuing when trying to obtain authorization to make the repair to the vehicle, with request for vehicle history reports after receiving the information the Carshield/American Autoshield representative says something else is required in order to stall with providing the authorization of repairs. As of march 25 2019 the vehicle is still at the dealership pending authorization from Carshield/American Autoshield. The two hour plus hold times is a continuing tactic to avoid customers' claims requests for covered services, but immediate vehicle quotes and coverage plans are given at time of call. The customer service clears themselves by giving excuses for Carshield/American Autoshield by saying there are telephone service problems, and reporting that many customers have reported the same lengthy call hold times of which they have no control over because Carshield/American Autoshield is not there in Missouri where the call-in service is located, they (Carshield/American Autoshield) are in Colorado with various problems resulting in two hour hold times for everyone.

I would not recommend Carshield/American Autoshield warranty to anyone, a customer could die waiting on hold after making claim for services covered on the contract. Time is valuable and Carshield/American Autoshield should be reminded of this and call the customers back who will never place them on hold for two hours because we want our vehicles repaired and will proved no runarounds.

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