CPAP.com Reviews

CPAP.com
( 2 reviews )
Website: www.CPAP.com

CPAP.com is the online home of a family owned and operated business that states they are dedicated to providing customers with high quality, affordable sleep apnea equipment.

How Does It Work?

According to their website, the goal of this company is to provide a direct to consumer option for their customers who use CPAP machines, the machines prescribed to people suffering from the health condition sleep apnea.

Currently, the website stocks more than 1,000 different products, which includes more than 230 masks, more than 60 machines, and more than 70 comfort items. Their goal is to provide customers with the latest available CPAP products, along with all the information you need to use them correctly. 

The creators of this website also understood that attempting to purchase your own products for your CPAP machine can be complicated and confusing, which is why they offer their Replacement Part Finder.

This application improves a customer’s accuracy by letting them input all the information about their current equipment so they can be directly matched with its replacement parts. 

In addition, although this company does not work directly with insurance companies, they will provide their customers with all the documentation they will need to give their insurance companies in order to get reimbursed for their order, if they qualify. 

Cost & Price Plans

Since this company sells such a wide variety of CPAP products, there is no real way to quote a single or static price range, especially when you take into consideration any sales or promotions which might be running. 

In addition, the website offers their customers a chance to price match their equipment. If a customer notices within seven days of the date of their purchase that their item goes on sale or is listed on a competitor’s retail site at a lower price, let them know and they will credit you with the difference in price. 

Also, all orders that total more than $99 will be provided with free ground shipping to all 50 states and Puerto Rico. 

Refund Policy

The website does provide their customers with a Refund Policy, but because of the very specific type of equipment this company sells, this policy is incredibly strict.

Customers have up to 30 days within the original date of shipment to return any unopened product they have purchased.

Unopened products that are returned will be subject to a 15% processing fee, and shipping costs are always considered non-refundable.

Any products that have been opened will no longer be eligible for return or refund, which is why this company makes extra effort to make sure their customers order the correct products. 

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-356-5221 or by email at [email protected]

Reputation

This company appears to have mixed reviews for the most part, some of which are very enthusiastic and positive about their experiences, while others detail the exact opposite.

It appears that most of the negative complaints come from customers who felt as though the equipment they received from this website were defective when they arrived.

When they attempted to contact the Customer Service team for help, they were told they needed to ship the equipment back at their own cost and have it evaluated by their staff before it could be refunded or replaced.

Customers complain that this process can take weeks or even months to complete, while in the meantime customers are left without their medically required equipment. 

Obviously this is not an appropriate way of dealing with issues of medical equipment, so it’s a serious concern for potential customers.     

Competitors and Alternatives?

There are many other websites that sell this type of medical grade equipment, especially in terms of products that act as accessories to CPAP machines and masks, it may just depend on what you are looking for.   

If you have any experience with CPAP.com or their products, please leave your reviews below.

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CPAP.com Customer Reviews

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Buyer Beware
January 27, 2023

This site is very difficult with returns, as they charge a restocking fee for unopened merchandise and you pay the freight back to them.

God forbid you open the package and discover it is incorrect; no matter who is at fault for the actual order. The product is brand new and unused yet you have to eat it; no exception.

In today's online ordering climate with free returns and great service, CPAP.COM does not deliver so buyer beware. There are many other sites where you can order supplies from with better service. Very disappointing!!

Deceptive Ad practices
March 4, 2021
The company used deceptive ad to gain new clients... I signed up for a new account on 3/4/21 completed the signup for "10%...

PatrickM. Woodard December 13, 2021

Medicare, Medicare Advantage Customers Beware!I purchased a top of the line Resmed machine from CPAP.Com in October and until today I was quite satisfied with the response and prompt delivery.Today however, I called my insurance company (Aetna M/C Advantage) to ask why my reimbursement claim of $974.99 had been rejected.

I am told Medicare will not reimburse a direct sale of this equipment, but it must be set up as a 13 month rental. CPAP.Com knows this but intentionally does not make this known on the website but leads one to believe they will assist with reimbursement.

All they do is provide a printable form, you do all the work. I believe to be intentional and deceptive on their part. A legitimate business would forewarn Medicare customers.

These guys do not do business on a rental basis, I'm told. I am now with no recourse, and I'm stuck with a $974. expense with no possible reimbursement. They will not accept the machine back for a refund.

DaveSmith January 27, 2023

Agreed, service is very disappointing.