MUAMA Ryoko Portable WIFI Reviews
Muama Ryoko Review: Legit or Scam?
The Muama Ryoko is a wireless 4g router claimed to provide a solution for portable internet connectivity.
The Ryoko allows you to connect all of your devices using a secured network connection.
Below we’ll go over how the Ryoko Portable WIFI works, the company behind the product, and what customer reviews say.
How Does Muama Ryoko Work?
The company states the Ryoko Portable WIFI has an operating battery life of 8hrs and fast speeds of up to 150mb/s.
Your first order contains a prepaid global data sim card with 500mb of data download available.
The Ryoko is meant to be easy to use and set up. To start you will have to insert the SIM card into the Ryoko then turn it on.
You then have two options for connecting your devices to the Ryoko.
Either pairing with a WPS and scanning the QR code or connecting to the now visible network and using the pre-provided key.
Moving forward you can load your SIM with more data through their network partner Viaota. You will have to go https://my.viaota.com/register to register your SIM card and create an account.
Once that is done you should be able to select which monthly data plan you wish to move forward with.
Alternatively, you can use the Ryoko with your preferred network provider if you already have a registered SIM card.
Viaota claims to provide stable 4G/LTE internet connectivity on the global level, but you may want to see what options are available through your current network or research local options which may offer better value.
RyokoRouter.com also states that they have partnerships with 350 networks across 125+ countries.
The benefit of this is that you can use one service for all your needs instead of having a variety of contracts.
Customer Reviews & Complaints
The Muama Ryoko Portable WIFI has mixed customer reviews.
While there are plenty of reviews from users stating that the product works as advertised, we are also found many customer complaints.
Some users found that after receiving the product, it did not work in their area.
They then faced the daunting task of returning the unit to a foreign country, which resulted in high return shipping costs of almost as much as the device itself.
Other customers complained about connectivity issues and dealing with poor customer support from both Viaota and MUAMA.
It does appear the customer service reps for Ryoko are active on online review and complaint websites, and attempt to resolve issues that have led to negative customer reviews.
There is also a listing on Amazon for the Muama Ryoko, which currently has a 3/5 star rating, where customers also complained about the device having a poor battery life and often not working properly.
Customer Service
Phone Number : 1 (205) 782-8802
Email Address: [email protected]
Online Contact Form: Available
RyokoRouter.com also have a FAQ page that has answers to common issues or concerns.
Cost & Price Plans
The price for one Ryoko Portable WIFI is $89. The website offers discounts if you buy more than one unit.
Viaota! provides monthly data plans for the Muama Ryoko, which range in cost depending on how much data you order.
- 3gb monthly plan - $14.99
- 5gb monthly plan - $22.99
- 10gb monthly plan - $39.00
Refund Policy
The company states they have a 30-day refund policy. However, you have to follow the instructions carefully and be aware of the restrictions.
In order to send your order back you have to obtain an RMA number and the return address.
You then have to ship the package back in the original package at your own expense.
Finally, be aware that the company will charge a 15% restocking fee on returns and that their return address will be to the country of Lithuania where they are headquartered, which will require international shipping.
Competitors and Alternatives
Your best options will ultimately depend on where you plan to be using a portable Wi-Fi router. You may want to consider some of the highly rated options below.
Simo Solis Lite
The Solis provides 4g/LTE speeds and works with the Solis network to provide coverage in 130 countries.
It is an "Amazon's Choice" product and has a higher user rating than Ryoko on Amazon at 4.3/5 stars from over 1,000 customer reviews.
Check Simo Solis price on Amazon
If you do not need an actual router there are more options available for just buying SIM cards that work abroad, such as those provided by Google FI.
You will then have to use your devices to create a local hotspot network.
Is The MUAMA Ryoko Worth It?
With more and more people able to work remotely the need for a portable stable internet connection has never been greater.
However, we are hesitant to recommend this product for several reasons.
First off, there are enough negative reviews for the Ryoko to make us doubt its effectiveness and reliability for use abroad.
The other reason is that MUAMA is a foreign based company that intentionally makes returns difficult and costly.
The company also sells other technology products such as the MUAMA Enence Translator, which also does not have the best customer reviews.
There are a lot of options for getting connectivity while you're traveling and you should research what’s available in your intended destination.
If you have any experience with the MUAMA Ryoko Portable WIFI, please leave your reviews below.
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MUAMA Ryoko Portable WIFI Customer Reviews
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Terrible run around returning product
This company is a Fraud
Cnx subscription
My Ryoko is no good.
I purchased my Ryoko in May with 6 months of WiFi and I have yet to successfully use this device. I went through the email with the instructions and the device worked for about an hour then it went back to looking for network.
I have even spoken with a customer support helper and they helped me connect with the device but that only lasted for about 10 minutes. I have gone over and over trying to get this device to connect to the network and to this day it still has not connected.
Right now I am still looking at Waiting for Network. I am not having a good experience with this device.
Do Not Waste Your Money
Do not waste your money. I purchased a plan for my upcoming 3 week vacation out west. I got to several of my destinations and tried to use the ryoko.
I could connect to the device, but it showed no internet. I called customer service and did the trouble shooting they requested, but still no internet. I called back to customer service and they said I had used all my plan.
I tried to explain I never used a minute, but was basically told to pound sand. I asked for a refund for a product I purchased but never received and they told me they do not give refunds. Lesson learned. Dont make the same mistake. POS
DO NOT BUY
Garbage product. Received and it connected right away. 2 weeks later it stopped working would not connect to network. after a week of trouble shooting they said the unit was defective.
They sent me another and it did the same exact thing. same symptoms, same time frame.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY
NO REFUND
Does not work
Do Not Buy This Item. Worst ever.
never got it
bad product...bad return policy.
HORRIBLE COMPANY POLICY - DO NOT PURCHASE
AVOID THIS COMPANY AT ALL COSTS
One of the worst companies that I have ever experienced, product does not work, support is non existent and I was overcharged by $250.00 with no resolution
Scam
I initially intended to return the unit since i could not get it to work. I did not want to go thru the complicated instructions for resolution as I'm not technically inclined. I was told that I could not return the product since it was opened and the solution is just to go through the process of fixing the problem.
I was enticed to buy only because it was clearly stated in the promotion that they have a 30 day satisfaction money back guarantee. Ryoko reniged on that promise.
Without any choice and no way to get my money back, I went ahead and filled the process and have the problem fixrd. Yes, I could connect and use it but it is spotty and very slow 4G signal. I average 4to 5 GPS at best. I could not recomend family and friends to buy it.
Hit or Miss You take your chances
DON'T BUY IT!!!
Don't waste your money!
I would not even give 1 star. It is a rip pff. Do not waste your time, and especially your money because you get nothing back. Pay for 6-month subscription, can't even be reimbursed for that. It does NOT work.
Each time I had to call for instruction, and that costs $46 a month! And each time, it failed, over and over and over again. A total waste of good hard-earned money. Get a DVD player and buy movies. Way less aggravation.
Thanks for nothing
Unlimited? Their definition of unlimited and the rest of the world is not the same. Thanks for wasting my money and time. Your trinket is going under the back tire of this truck. 133 bucks for 6 moths.
Smu.
All most 15 for 2G for 7 days? Wish I had read the reviews before I went with this. My phone gives more data on the hot spot than this thing.
I wish I had also. All I saw were the videos saying how great this device was.
This item, in my opinon is nothing but junk
If I could give a -5 review I ordered this device and it worked for about 2 hours and after one day all the data was gone. After many support contacts I finally gave up.
Ended up with two and neither worked after a couple of hours. Purchased additional data and it still won't work, out about $150. BEWARE
The Ultimate Scam
I only wish that I would have seen these reviews before purchasing this non working piece of garbage. I received it less than two weeks ago and from the very beginning I realized it would not be of service to me.
The first problem was the battery life. I'd read an "outstanding" review where the person said claimed they were able to get eight solid hours of battery life before charging.
I was able to get less than two hours and when the battery died I lost all service and had to call CS. They were eventually able to get it working again however it was short lived. On Monday, June 2nd I called back to request cancelation and to return the device for a refund.
Like many others I'm now being told refunds are not an option nor is the six months of service I paid for in advance.
This is the biggest fraudulent scam and it is my prayer that God will punish every single person involved. I'm finding it quite difficult to know who will purchase such an item to only return it "unopened and unused" requesting a refund. Unfortunately, I have no other choice but to let God fight this unjust battle.