MUAMA Ryoko Portable WIFI Reviews
Muama Ryoko Review: Legit or Scam?
The Muama Ryoko is a wireless 4g router claimed to provide a solution for portable internet connectivity.
The Ryoko allows you to connect all of your devices using a secured network connection.
Below we’ll go over how the Ryoko Portable WIFI works, the company behind the product, and what customer reviews say.
How Does Muama Ryoko Work?
The company states the Ryoko Portable WIFI has an operating battery life of 8hrs and fast speeds of up to 150mb/s.
Your first order contains a prepaid global data sim card with 500mb of data download available.
The Ryoko is meant to be easy to use and set up. To start you will have to insert the SIM card into the Ryoko then turn it on.
You then have two options for connecting your devices to the Ryoko.
Either pairing with a WPS and scanning the QR code or connecting to the now visible network and using the pre-provided key.
Moving forward you can load your SIM with more data through their network partner Viaota. You will have to go https://my.viaota.com/register to register your SIM card and create an account.
Once that is done you should be able to select which monthly data plan you wish to move forward with.
Alternatively, you can use the Ryoko with your preferred network provider if you already have a registered SIM card.
Viaota claims to provide stable 4G/LTE internet connectivity on the global level, but you may want to see what options are available through your current network or research local options which may offer better value.
RyokoRouter.com also states that they have partnerships with 350 networks across 125+ countries.
The benefit of this is that you can use one service for all your needs instead of having a variety of contracts.
Customer Reviews & Complaints
The Muama Ryoko Portable WIFI has mixed customer reviews.
While there are plenty of reviews from users stating that the product works as advertised, we are also found many customer complaints.
Some users found that after receiving the product, it did not work in their area.
They then faced the daunting task of returning the unit to a foreign country, which resulted in high return shipping costs of almost as much as the device itself.
Other customers complained about connectivity issues and dealing with poor customer support from both Viaota and MUAMA.
It does appear the customer service reps for Ryoko are active on online review and complaint websites, and attempt to resolve issues that have led to negative customer reviews.
There is also a listing on Amazon for the Muama Ryoko, which currently has a 3/5 star rating, where customers also complained about the device having a poor battery life and often not working properly.
Customer Service
Phone Number : 1 (205) 782-8802
Email Address: [email protected]
Online Contact Form: Available
RyokoRouter.com also have a FAQ page that has answers to common issues or concerns.
Cost & Price Plans
The price for one Ryoko Portable WIFI is $89. The website offers discounts if you buy more than one unit.
Viaota! provides monthly data plans for the Muama Ryoko, which range in cost depending on how much data you order.
- 3gb monthly plan - $14.99
- 5gb monthly plan - $22.99
- 10gb monthly plan - $39.00
Refund Policy
The company states they have a 30-day refund policy. However, you have to follow the instructions carefully and be aware of the restrictions.
In order to send your order back you have to obtain an RMA number and the return address.
You then have to ship the package back in the original package at your own expense.
Finally, be aware that the company will charge a 15% restocking fee on returns and that their return address will be to the country of Lithuania where they are headquartered, which will require international shipping.
Competitors and Alternatives
Your best options will ultimately depend on where you plan to be using a portable Wi-Fi router. You may want to consider some of the highly rated options below.
Simo Solis Lite
The Solis provides 4g/LTE speeds and works with the Solis network to provide coverage in 130 countries.
It is an "Amazon's Choice" product and has a higher user rating than Ryoko on Amazon at 4.3/5 stars from over 1,000 customer reviews.
Check Simo Solis price on Amazon
If you do not need an actual router there are more options available for just buying SIM cards that work abroad, such as those provided by Google FI.
You will then have to use your devices to create a local hotspot network.
Is The MUAMA Ryoko Worth It?
With more and more people able to work remotely the need for a portable stable internet connection has never been greater.
However, we are hesitant to recommend this product for several reasons.
First off, there are enough negative reviews for the Ryoko to make us doubt its effectiveness and reliability for use abroad.
The other reason is that MUAMA is a foreign based company that intentionally makes returns difficult and costly.
The company also sells other technology products such as the MUAMA Enence Translator, which also does not have the best customer reviews.
There are a lot of options for getting connectivity while you're traveling and you should research what’s available in your intended destination.
If you have any experience with the MUAMA Ryoko Portable WIFI, please leave your reviews below.
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MUAMA Ryoko Portable WIFI Customer Reviews
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NOT FOR REAL WI-FI USEAGE-ONLY EMERGENCIES
I recently bought the Ryoko pro, based on a supposed fair website that reviews these portable Wi-Fi devices.
First, read the fine print. There is no refund once you activate it.
Beware- the data is expensive! I bought the 10gb, watched a couple of episodes on Netflix and my data was gone in the morning.
This is only for making phone calls or checking emails. You cannot do anything else with it.
I would not recommend it for anyone that actually wants Wi-Fi.
Ryoko works well in the US, not too well outside
Ryoko is good in the US, we have not had problems. But we are now on a cruise and we stopped in Roatan, Mexico and it does not connect there. It says connected but no internet. Tomorrow we will stop in Mexico and we hope it works there.
Scam
scam, dont buy
Do not buy. It's a SCAM
This place is a scam, this company is not legit,,,, i bought in May one device, they debited my account for four devices, i canceled it immediately and call on the phone it has not gone by 2 hours, when the girl in the phone said that the item was delivered, big lie not even Amazon can do it as fast.
I started sending mails, the answer was as usual scammers reply, then they sent an email saying that the item was delivered, lies again, it is impossible to deliver something where i live without going through the guards, at the end they did not deliver an stole form me dollars $249.00.
Do not buy anything from these people, this company is a SCAM!
Total scam
Not worth the trouble!
The Ryoko probably works, but support is nearly non-existent. Even changing the default password is very difficult, if not impossible. Without changing the password, anyone who knows the default password can connect. Returning the unit for credit is not possible. Kiss time and expense good bye!
The worse company I have ever dealt with. A scam from the start
My experience exactly. I have two of the devices I have never even removed from the shipping package. I my case though, I never hit a submit button to order the items. A total scam, sham, thank-you ma'am!
I complained to the FTC, but with government bureaucracy the way it is, I'm sure nothing will come from it. Buyer beware.
I'll make someone a great deal if they want to purchase the two I have from a "local" US address.
Don’t do it
Make it work
Not worth a flip.
If I could give them 0 stars or take stars away, I would. I am in Whitehorse, YT, traveling with my Ryokos and getting no service. I am going to be on the hook for a whole bunch of wifi. I bought these darn things to prevent that.
Not a value
This company is a SCAM
Please do not be fooled - Disclaimer doesn't even give you an email address. Designed to take you $$ and never reply to you again.
Scam
this site is a scam, do not buy anything here, you be robbed.
I had problems with wifi, saw their add, and bought one, just one for less than 80 euros, the company debited my account 249,00, i called them immediately not three hours had passed an the operator said that "the order can not be cancelled because it was already shipped", yes friday night, 2300 paris time,,,,,,,,,,not even Amazon can do it. this is bull, lies a fraud
few days later, 10 or 12, i receive an email saying that the appareil was delivered, i wrote again, and denied it, this people are such a fraud that the manager wrote in an email, to look around the buildings where i lived, and the post office and search. i answered of course, that i wanted the signature of the delivery, as proof, knowing that it was a lie,,,,,,,,,,,,,,and so continue,,,,,,,,,,,no money, no return of the money taken from my credit card ilegally , and bull plus bull.
my name is Rafael Alcantara, i live in Paris XVII, all the mails exchange with this scammers, are at the disposal of anyone who wants them
they scam, because they know that the authorities usually do nothing about scams,,,,
my mail is
traderrafa@hotmail,com
believe me do not buy anything here, you be ROBBED
My exact situation in attempting to cancel the order, but I contacted them within 3 minutes and they said the order had already been processed. My problem is that I never did place th eorder, I was just looking at the device online, but I never clicked an order submit button. And somehow, the order they say I placed included 2 of the devices. Such a scam company. It costs more to send the items back that they stole from me to begin with. Buyer beware!
Terrible Customer Service
LOOK OUT
I ordered 1 unit received 3 units for $177.00
Told all returns must ship to Lithuania.
Cost to ship back with ups is $195.00
Just received mail from muama (sorry must ship to Lithuania)
What a ripoff. Had to cancel my credit card.
Piece of junk
I was scammed. This thing is a piece of junk. Shipping, if it ever gets there will be $30 + 15% stocking fee!
It was sent to me from Texas for $8 b
DO NOT BUY THIS PRODUCT! Warn others. Finally, It extremely difficult to talk to anyone on the telephone or talk to a supervisor.