Vital Fit Track Watch Reviews

Vital Fit Track Review: Legit or Scam?

Reviewopedia staff  -  Updated:  September 26, 2023
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The Vital Fit Track is a smartwatch marketed through ads on local news and entertainment websites as a device with high-end features yet a budget price tag.

However, before you buy it’s important to take a closer look at this product.  We’re very familiar with these types of watches and have in-depth reviews of similar products.

Below we’ll go over the potential downfalls of buying a budget health tracker and explain why we don’t think these devices are worth it.

Seller Claims

The company behind this product makes a very convincing sales pitch, even stating that this watch could “potentially save your life.”

The seller's website states that the Vital Fit Track watch combines the features of a smartwatch and fitness tracker.

They states that the Vital Fit Track Watch can

  • 24/7 Heart & Sleep Monitoring
  • Blood Oxygen Monitoring
  • Blood Pressure Monitoring
  • Daily Progress Tracking
  • Calorie & Step Monitor
  • Smart Notifications

The seller claims that this watch can measure systolic & diastolic blood pressure, claiming that it can replace traditional blood pressure measuring equipment and can even save you a trip to the doctor.

While a lot of these features sound impressive it’s also important to put them into context in terms of which data matters the most to you.

For instance, there are entirely separate categories of fitness trackers for hardcore athletes that prioritize accuracy for different data metrics than devices meant for casual use.

This is why we recommend starting your fitness tracker or smartwatch search with an understanding of your needs and most likely uses.

Vital Fit Track - Red Flags

In general there’s nothing wrong with buying a generic low-cost version of popular brand name tech products. 

However, there are some critical things to be aware of beforehand.

1.  This is a dropship product  -  These watches are available for bulk purchase from Chinese wholesale websites such as Alibaba.


An identical looking smartwatch to the Vital Fit Track listed on Alibaba for $5.70 a unit

( Smartwatch that looks identical to the Vital Fit Track listed on Alibaba for $5.70 a unit. )


The seller simply orders these watches in bulk from wholesalers and then rebrands them with their own logo.

We've seen a similar sales process with other dropship watches like the Fitnus Watch and Kinetic Pro Watch.


2.  No Company Address  -  While the company provides an email address and phone number, they do not disclose a physical address. 

This kind of anonymity allows companies to rebrand and sell other products without having to worry about maintaining their online reputation.


3.  Limited after-sale support  -  One of the main issues when buying from resellers is that they do not usually provide high quality customer service. 

When you buy from a trusted brand the company behind the product has an incentive to provide ongoing customer support as they value repeat customers and upholding their reputation.

In contrast, the goal of a shady online seller is to sell their bulk order inventory as quickly as possible and then move on to selling the next product, especially as the number negative customer reviews grows larger.

Customer Reviews & Complaints

Currently it's very difficult to find real customer reviews for the Vital Fit Track watch.  For example, search results for terms like "Vital Fit Track Watch reviews" are full of advertisements and websites promoting the smartwatch.

Often companies will purposely flood results with sponsored posts and press releases to limit any potential negative results from being seen by shoppers.

However, we can look at the feedback on Reviewopedia for the nearly identical watches we’ve already reviewed for a sense of how these devices perform.

The majority of reviewers on our site have left negative reviews, reporting issues such as:

  • Problems Charging the Watch
  • Poor Customer Service
  • Incorrect vitals
  • Inaccurate Sleep data
  • Cheap product quality
  • Problems obtaining refunds

Furthermore, the app that controls and syncs this watch to your smartphone also has terrible reviews in the Apple and Google App stores.

At the time of this review the DayBand App has a score of:

  • 2.6/5 from over 1,100 customer ratings at the Apple store.
  • 2.3/5 from over 7,400 customer ratings at Google’s play store.


Users echo the above complaints and also mention:


  • The app does not register waking hours and activity overnight
  • Inaccurate heart rate monitoring
  • Weak battery, needing to be charged too frequently and insufficient notification before watch dies
  • Poor sport mode tracking
  • Randomly crashes
  • Watch defaults to Celsius settings
  • Inaccurate readings
  • Glitchy software
  • Issues after recent update


  • Enjoyed hands free photo taking
  • Reasonable BP and SPO2 readings

Customer Service lists the following contact information for customer support.

Email:  [email protected]
Phone:  1 (844) 844 027
Online submission form

Return Policy

The seller's terms state that they offer a 90-day guarantee on their product and that if you're unsatisfied you can contact the company to initiate a return.

You will have to send the watch back at your own expense and it must be in the same condition that you received it in and in the original packaging. 

The seller also reserves the right to charge a minimum of a 15% restocking fee.

Competitors and Alternatives

With fitness wearables skyrocketing in popularity there are tons of options available on the market, with an offering from almost every major tech brand.

While top of the line products can cost over $500 there are some incredible budget options as well.

While these options will still cost more than generic dropship watches like the Vital Fit Track, there's a lot built in to that price point.

Primarily, the support infrastructure for the apps and software is the main reason to buy from a known tech company. 

With constant updates you’re sure to have a smooth experience and enjoy more reliable tracking data.


Apple Series 8

If you have an apple phone it makes sense to get an Apple watch.  Currently the Apple Series 8 is available for around $350.

It provides advanced workout metrics along with FDA approved ECG sensors.  It also offers in depth sleep analysis and specific insights for women’s health. 

On Amazon it has a score of 4.7/5 from around 17,000 customer ratings and is an “Amazon's Choice” selection.  Check Current Price.


Fitbit Sense 2

The Fitbit Sense 2 also has FDA clearance for ECG monitoring and offers a variety of health tracking features.

The company has been a leader in the wearables sector since the technology came out and offer a robust ecosystem of apps and support for all their products.

It has many positive reviews on Amazon with a score of 4.2/5 from over 2,400 customer reviews.  Check Current Price.

The Bottom Line

After reviewing a handful of these discount generic watches, we feel that they are just not worth purchasing.

While they do provide some useful features and can save you money up front, customers are generally dissatisfied with the product in the long run.

If you have any experience with the Vital Fit Track watch, please leave your reviews below.

Vital Fit Track Watch Customer Reviews

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You get what you pay for!
June 7, 2024

Absolute garbage. First, the Chinese to English translation on the directions is horrible. Screen scrolling doesn't work and the watch won't update time, date, etc.

Thought I'd save a few bucks and not go with my now broken tried and true Fitbit. Bad call. You get what you pay for. Now we'll see if company will step up to the plate and allow a return for a refund.

There is no contact with company, return address is NJ.
May 2, 2024
There is no charging cord for the watches, and for some reason they sent me 4 watches! Seems to have taken quite a while to get here.

March 6, 2024

SCAM! SCAM! Vital Fit Track Watch Is Trash
March 5, 2024
If I could give a negative zero I would! This is a scam. I ordered to vital fit track watches and the charger. Neither one of the items works. The company offered a partial refund and told me to keep the items as a goodwill gesture. I wish I would have dug deeper for reviews. Vital Fit Track Watch is advertised as one of the best fit trackers. It's probably the worst. Fit for the trash!

February 24, 2024

One star is more than deserved. 90 day guarantee they say. Well it died completely at about day 93; will not accept a charge in any way shape or form. Also, the BP readings are highly suspect as they are far different from my dedicated BP device (which very closely matches the Dr office readings.

Don't waste your money!
February 22, 2024
First: the website charges a purchase before you can give it a glance. Second: you can't log into their site without a credit card (red flag) which means I can't set the time/date etc. unless I provide the CC info. It's difficult to charge. Finally, I sent an e-mail to their customer support and to date have not received a response. Hate to lose the money, but lesson has been learned. Amazon had this item on their site, but no longer.

Bad product! DO NOT BUY!!!
February 21, 2024

I would give this product a zero star if it's available. The product simply doesn't work! My husband is an electrical engineer and a computer expert couldn't get the watches to work. (Btw- I did read the '2023 top five smart watches reviews' before my purchase and some how this product was on the top - something is very wrong about that review!) Either this company sold me the returned damaged watches or they are making money by cheating its customers.

They offered to provide technical support to trouble shoot the problem. After a week of back and forth trying their solutions - the watches were still as dead as door nails - they couldn't even hold the charge! We then pursued a full refund based on their "90 days money back guarantee" policy but they would only offered a 50% refund and suggested me to keep the watches or gift them to others - is this a joke???

Finally, after two weeks of negotiations they agreed to gave us a 85% refund. I reluctantly took it because I was simply exhausted! I was upset not because of a 15% loss, it was because I was lied to by this company. I couldn't believe how a company gets away with this kind of scam and is still selling their product online.

I rarely write review for anything but I determined that I will write a review about this product. I hope this review would spare someone from experiencing what we experienced! Stay away from this company and its products!!!

This watch is defective and will not last
February 20, 2024
This watch is garbage. The tv ads on YouTube feature it as a great alternative to more expensive watches like the IWatch. NOT!!! This watch is a piece of garbage made in China. I did not like the fact that it only works on military time and the face is small and hard to read, so I contacted the company to return it. They convinced me to take a refund of half the price to keep it. I did and shortly afterward the watch no longer functioned. It is defective. I contacted them again regarding this issue and they will not refund the rest of my money for the defective item. DO NOT WASTE YOUR MONEY!!!

Read the instructions completely
February 18, 2024
Works just fine

This is a Scam
February 15, 2024
This is a scam! Try calling the Customer Support numbers….neither of them are working numbers.

Have to believe this item is totally a scam.
January 24, 2024
I think this entire thing is a scam. Received the watch later than they said I would & then I was never able to even get it to turn on. I gave them a one because they did say they will refund my purchase price on my card & for me not to send it back.

Continuous bpm heart monitoring not working
January 24, 2024

The continuous bpm function stopped working after 2 weeks - wouldn’t buy this again- cost to return too much and no return address.

Don't waste your time or money
January 23, 2024

Would give -100 if i could. This tracker does not scan or monitor my bp,hr,or pulse ox. It reads fine on my palm or the inside of my fingers, but will not read on my African American arm. Total garbage. The app is useless and the display time won't go higher than 15 secs.

Extremely poor product.
January 18, 2024
This tracker is a piece of crap. Don’t believe any positive reviews because they were probably written by the company that makes them. They sent me a device that was in all likelihood returned by someone else for lack of performance. I called to report my issues with the device and was told to charge it for 3 to 6 hours!!! What?! I charge it for 1.5 to 2 hrs as instructed in the accompanying literature. The watch band is very hard to detach in order to plug the watch into the charger. A charge lasts less than 20 hours. The buttons on the watch face do not work consistently. The app doesn’t give you battery charge status. I was told I could return the device but would have to pay shipping and a restocking fee! Are you kidding? They would try to sell this junk to another unsuspecting buyer?? If I could give it less than one star, that would be more appropriate.

No charging cable provided
January 14, 2024
I did not receive a charging cable. So, I could not charge the device. I wish I had seen these reviews before I ordered. I will request a refund. I now have Fitbit Charge 6 and it works great!

Rube January 27, 2024

I contacted Vitalfittracker via email and told them the device would not charge and requested a full refund. They responded to my email within a few minutes and told me they would process a full refund. To my surprise, I received a full refund to my Discover Card within 5 days. They told me I could keep the fitness tracker (never could get it to charge) and I did not need to return it. My experience with their customer service was great.

Stay away from this company
January 12, 2024
They did not send a plug I ordered and the two watches I did order died shortly after. They refused to answer my emails after answering the first one I sent. Horrible customer service.

This watch is a scam!
January 11, 2024
I would give it a 00000 if I could! This is a scam!! DO NOT buy!!

Don't buy it
January 4, 2024
Mine lasted 6 months and went stone dead. I tried working with the company and they said it was out of the 90 day warranty. They didn't offer any options at all. POS

Scam company skimming your money
December 27, 2023
This is a scam. They send a watch that does not work then refuse to send you your entire price back. They sent me $36 of a $52 order for a NOT FUNCTIONAL watch and wasted an incredible amount of time. Stay away from this company.

Not worth the buy.
December 20, 2023

This watch is not as advertised. I bought two of them and there is no app that it can connect with, even though it's on their website.

Does not work with my iPhone and it was mentioned that the watch works with both Android and iPhone. I bought it because of the blood pressure tracker which does not work either.

I would not recommend it to buyers. Not easy to return.