Vital Fit Track Watch Reviews

Vital Fit Track Review: Legit or Scam?

Reviewopedia staff  -  Updated:  September 26, 2023
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The Vital Fit Track is a smartwatch marketed through ads on local news and entertainment websites as a device with high-end features yet a budget price tag.

However, before you buy it’s important to take a closer look at this product.  We’re very familiar with these types of watches and have in-depth reviews of similar products.

Below we’ll go over the potential downfalls of buying a budget health tracker and explain why we don’t think these devices are worth it.

Seller Claims

The company behind this product makes a very convincing sales pitch, even stating that this watch could “potentially save your life.”

The seller's website states that the Vital Fit Track watch combines the features of a smartwatch and fitness tracker.

They states that the Vital Fit Track Watch can

  • 24/7 Heart & Sleep Monitoring
  • Blood Oxygen Monitoring
  • Blood Pressure Monitoring
  • Daily Progress Tracking
  • Calorie & Step Monitor
  • Smart Notifications

The seller claims that this watch can measure systolic & diastolic blood pressure, claiming that it can replace traditional blood pressure measuring equipment and can even save you a trip to the doctor.

While a lot of these features sound impressive it’s also important to put them into context in terms of which data matters the most to you.

For instance, there are entirely separate categories of fitness trackers for hardcore athletes that prioritize accuracy for different data metrics than devices meant for casual use.

This is why we recommend starting your fitness tracker or smartwatch search with an understanding of your needs and most likely uses.

Vital Fit Track - Red Flags

In general there’s nothing wrong with buying a generic low-cost version of popular brand name tech products. 

However, there are some critical things to be aware of beforehand.

1.  This is a dropship product  -  These watches are available for bulk purchase from Chinese wholesale websites such as Alibaba.

 

An identical looking smartwatch to the Vital Fit Track listed on Alibaba for $5.70 a unit

( Smartwatch that looks identical to the Vital Fit Track listed on Alibaba for $5.70 a unit. )

 

The seller simply orders these watches in bulk from wholesalers and then rebrands them with their own logo.

We've seen a similar sales process with other dropship watches like the Fitnus Watch and Kinetic Pro Watch.

 

2.  No Company Address  -  While the company provides an email address and phone number, they do not disclose a physical address. 

This kind of anonymity allows companies to rebrand and sell other products without having to worry about maintaining their online reputation.

 

3.  Limited after-sale support  -  One of the main issues when buying from resellers is that they do not usually provide high quality customer service. 

When you buy from a trusted brand the company behind the product has an incentive to provide ongoing customer support as they value repeat customers and upholding their reputation.

In contrast, the goal of a shady online seller is to sell their bulk order inventory as quickly as possible and then move on to selling the next product, especially as the number negative customer reviews grows larger.

Customer Reviews & Complaints

Currently it's very difficult to find real customer reviews for the Vital Fit Track watch.  For example, search results for terms like "Vital Fit Track Watch reviews" are full of advertisements and websites promoting the smartwatch.

Often companies will purposely flood results with sponsored posts and press releases to limit any potential negative results from being seen by shoppers.

However, we can look at the feedback on Reviewopedia for the nearly identical watches we’ve already reviewed for a sense of how these devices perform.

The majority of reviewers on our site have left negative reviews, reporting issues such as:

  • Problems Charging the Watch
  • Poor Customer Service
  • Incorrect vitals
  • Inaccurate Sleep data
  • Cheap product quality
  • Problems obtaining refunds

Furthermore, the app that controls and syncs this watch to your smartphone also has terrible reviews in the Apple and Google App stores.

At the time of this review the DayBand App has a score of:

  • 2.6/5 from over 1,100 customer ratings at the Apple store.
  • 2.3/5 from over 7,400 customer ratings at Google’s play store.

 

Users echo the above complaints and also mention:

Negatives

  • The app does not register waking hours and activity overnight
  • Inaccurate heart rate monitoring
  • Weak battery, needing to be charged too frequently and insufficient notification before watch dies
  • Poor sport mode tracking
  • Randomly crashes
  • Watch defaults to Celsius settings
  • Inaccurate readings
  • Glitchy software
  • Issues after recent update

Positives

  • Enjoyed hands free photo taking
  • Reasonable BP and SPO2 readings

Customer Service

GetVitalFitTrack.com lists the following contact information for customer support.

Email:  [email protected]
Phone:  1 (844) 844 027
Online submission form

Return Policy

The seller's terms state that they offer a 90-day guarantee on their product and that if you're unsatisfied you can contact the company to initiate a return.

You will have to send the watch back at your own expense and it must be in the same condition that you received it in and in the original packaging. 

The seller also reserves the right to charge a minimum of a 15% restocking fee.

Competitors and Alternatives

With fitness wearables skyrocketing in popularity there are tons of options available on the market, with an offering from almost every major tech brand.

While top of the line products can cost over $500 there are some incredible budget options as well.

While these options will still cost more than generic dropship watches like the Vital Fit Track, there's a lot built in to that price point.

Primarily, the support infrastructure for the apps and software is the main reason to buy from a known tech company. 

With constant updates you’re sure to have a smooth experience and enjoy more reliable tracking data.

 

Apple Series 8

If you have an apple phone it makes sense to get an Apple watch.  Currently the Apple Series 8 is available for around $350.

It provides advanced workout metrics along with FDA approved ECG sensors.  It also offers in depth sleep analysis and specific insights for women’s health. 

On Amazon it has a score of 4.7/5 from around 17,000 customer ratings and is an “Amazon's Choice” selection.  Check Current Price.

 

Fitbit Sense 2

The Fitbit Sense 2 also has FDA clearance for ECG monitoring and offers a variety of health tracking features.

The company has been a leader in the wearables sector since the technology came out and offer a robust ecosystem of apps and support for all their products.

It has many positive reviews on Amazon with a score of 4.2/5 from over 2,400 customer reviews.  Check Current Price.

The Bottom Line

After reviewing a handful of these discount generic watches, we feel that they are just not worth purchasing.

While they do provide some useful features and can save you money up front, customers are generally dissatisfied with the product in the long run.

If you have any experience with the Vital Fit Track watch, please leave your reviews below.

Vital Fit Track Watch Customer Reviews

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DO NOT TRUST THIS COMPANY
March 21, 2025

I didn't like the fact that to charge the watch I had to pull the band off the watch. It was not clear which way the body went into the usb. When I tried to download the app that went with it, I first got some app that was not even appropriate.

When I did get the app downloaded it took 3 tries to get my account created and then I could not get logged in. It came up with an error message that was ALL IN CHINESE. I was not happy with it and contacted what they call support to ask how to return them (I bought two with the intent to give one to my wife) and I never did hear back after 3 emails.

Since this experience, I have had multiple fraudulent charges on my credit card and had to order a new card. They also do not cover shipping and charge a 15% restocking fee. I DO NOT TRUST THIS COMPANY.

Buy another brand of watch, not Vital Fit Track
March 19, 2025

The watch never worked correctly and in talking with support, they wanted to connect me with a paid service Just Answers for a $5 "refundable" fee.

After having the watch for 3 days the time changed, the watch did not, I tried everything except contacting Just Answers because I know once they've got your CC# you will be billed a monthly fee (well hidden in their website).

Don't get caught in their money making scam.

BIG SCAM
March 13, 2025
SCAM Buyer beware!!! THIS IS JUST ONE BIG SCAM!! They did not stand behind their product. Watches are JUNK. If you do get some reimbursement they will try billing you again later without your consent; FRAUD!!!! I've learned my lesson pay a little more with a reputable co. Good Luck!

DOESN'T PAIR
February 26, 2025

HORRIBLE CUSTOMER SERVICE, WATCH DOES NOT PAIR WITH MY ANDROID. FIVE PHONE CALLS TO THE COMPANY. NOTHING RESOLED. SHOULD NOT TAKE 3 HOURS AFTER CHARGING TO TRY AND PAIR. THEN THEY DO NOT GIVE FULL REUND. JUNK..PLS DON'T BUY.

Don’t buy this. You can do better.
January 26, 2025
This watch is small, made for a small arm. It barely fits my wrist. Its blood pressure monitoring is always wrong. It measures BP way below actual BP. I called to return it and was told there would be a 15% restocking fee and I would have to pay shipping. I asked about the full refund guarantee and they said they would give me a 50% refund and I could keep the watch. So I’m supposed to get $24.99 back. The watch does display the time and seems to accurately measure heart rate so I’ll try it out on the treadmill. My recommendation: don’t buy this.

They don't stand behind the product or 100% guarantee.
January 25, 2025
It's complicated to use. It doesn't track your Pulse Oxygen continually, only every 10 minutes. I E-mailed to return it and NEVER got a reply so I called and out of my $62.44 payment I am getting $31.11 back. He offered me 50% back, then 75%, then 80%.

make sure it says charger with purchase
December 22, 2024

Received my watch looks nice but received no charger with item.

so watch is worthless until it can be charged///

SCAM
December 16, 2024
IT'S A SCAM. ordered my vital fit tracker watch with 2 extra band. 2 weeks later they said it was delivered but i never received it. been fighting thru "emails" back and forth. and still no refund or watch. it's all a big scam. don't waste your time and money.

EdDever December 30, 2024

I bought it using Paypal. After several weeks I still never got it and asked for a refund they said I would have to go through Paypal to get a refund. Paypal said they would have to review my claim case. After Paypal was shown the results of the emails I got from the company they finally ruled in my favor and I got the refund. Thankfully! I do not think this is a reliable company, don't waste your money

Shoddy merchandise and poor customer service
November 15, 2024
I have two defective watches from this company. One will not pair with my phone and the other one is totally dead. I have gotten no satisfaction from their customer service department and they do not respond to emails. I am angry and frustrated.

Don't buy this watch
November 10, 2024
I purchased one of these watches because the price was much less than the Fitbit I lost. However battery dies in 3 days, zI never did get it to connect to my phone, and it was very hard to charge. When I ask to return the watch for a refund, I got the run-around. They never really honored their warranty. I got offered some money back on the watch to save me the trouble and expensive of returning it. I seemed to start over again and again on a discussion of returning the watch. Some of my replies to emails were ignored.

FRAUD dont buy. they dont stand behind product!
October 26, 2024

I ordered this tracker because they claimed it had a 7 day battery time and I also wanted a tracker that tracked blood pressure. Neither of these claims are correct. The battery lasted six hours and my BP registered as 110/73. My actual BP was 150/75.

When ordering, the website stated a 90 day return policy if not satisfied. What they DO NOT mention is the fact that they will charge a 15% restocking fee and return shipping charges. Nowhere does it state a restocking charge and I also informed the rep that the watch did not perform as expected and STILL was charged a restocking fee. Totally fraudulent. DO NOT BUY FROM THIS COMPNY!!

do not fall for this
October 25, 2024
I bought this for my wife. Ask sales person if could read in day light. Said I could and if I did not like could return it. Called to return it and was told 15% restocking charge plus had to pay shipping back. He drop the price so It was the same price to keep or return. So I lost $20. That is not the real point. I only bought it because It was rated # 1 on the site I click on. Sure it was a fake sight. Also since my wife would not use I tried to connect to my phone would not work. WASTE Of money

TOTAL JUNK
October 25, 2024
Have had the watch for sell than 10 days. The screen has reversed and everything reads right to left, like looking at it in a mirror. Customer support is non- existent and will not return my email requests. Talking on the phone is like trying to understand a language that you have never heard before. Said "please repeat" so many times that they just hung up on me. DO NOT BUY!!!

Doesn't work. Atrocious customer service
September 20, 2024
If I could give no stars, I would. The watch band has to be removed on one side for charging. Took me 15 minutes to pull band off. Charged overnight. Went to 24%. Will not sync to iPhone. Have talked to customer service 3 times asking to return it. No response.

EnriqueMitman October 03, 2024

Worst customer services. Do not explain clearly how to use. Do not respond to emails. Do not have a video site to help with the use. It is not worth it. Pay more and get results. Not this garbage...Enrique Mitman

Does what I want it to do.
August 28, 2024
I purchased a Vital Fit Track a year ago. I only wanted to keep a record of my BP and Heart Rate. The DayBand App provided those functions. I value my privacy and I did not have to create an account with any online site with this wrist monitor. The Sleep and Steps monitoring were OK although not of concern with me. The Sleep does not always work. I estimate it records semi-accurate sleep about 50% of the time. The Steps is not real accurate because you can be actively doing something with your hands and arms while sitting and it records steps. After the wrist band tab broke off, I purchased a cheaper band. It required signing up for online tracking in order to operate correctly and I was not able to set the date, which it was suppose to do automatically. Also, I am an elderly man who cannot afford an expensive heart monitor. These monitors are within my price range. I know the Vital Fit Track has the simple functions I want with the DayBand App so will order another to replace the broken one.

RichardMiles November 03, 2024

And you still have it a 4-star rating!? Based on what you have written, I might give it a 1 or 2-star rating. But, to each his own.

The product is not worth purchasing
August 4, 2024

The product is extremely awkward and is not accurate. Further, the sleep monitoring portion does not work. I called to try to return it and they made it extremely difficult and they finally said we’ll just credit you half of what you paid. The only positive thing I have to say is although I’m not happy with only getting half because I wanted to return it and get full at least they credited my account half.

DON'T BUY
July 31, 2024
This company is disreputable. I put the product in my cart and saved for later. I received an email that my cart was going to expire. A day or two later this company processed the order without my permission. The watch is unreadable in daylight. I literally cannot see the screen when I'm out walking. I have to get in the shade to see the screen. The step count is seriously inaccurate. Customer service is terrible. They claim satisfaction guaranteed. But in order to get a refund you have to send the watch back and then they will decide if it "passes inspection". They're ripping off seniors. I intend to file an elder abuse complaint against this company. Please do NOT do business with this company. One star is too high a rating for this company.

SCAM!
July 18, 2024
I wish I had found this website BEFORE purchasing a Vital Fit Track watch. I have all of the same issues as listed above. And they do NOT warn you that they charge you an additional restocking fee when you return the watch! So I'm out the shipping fee and an additional 15%!

Save your money and invest in a reputable product!
July 1, 2024
First of all, they attempted to upsell other products before allowing me to checkout. Secondly, the blood pressure function, the heart rate function, and the blood oxygen function, do not work. Thirdly, the step count can't be customized, and the actual reading is way more than Garmin and Fitbit readings. There are two sayings: "You get what you pay for", and, "if it's too good to be true it probably isn't." Bottomline, invest in a proven product, such as a Fitbit, Apple Smart watch, or a Garmin. This product is advertised in several online stores from $9.99 to $49.99. I wonder why?

Be afraid...be very afraid
June 21, 2024

Total SCAM!!!

The "company" is one tech savvy immigrant working out of his bedroom.

No physical mailing address for "returns"

There is NO support.

The "warranty" is meaningless.

Product itself is junk.

Do NOT subject yourself to this ripoff