Bluebird Card Reviews

Bluebird Card
( 5 reviews )

The Bluebird Card is a type of pre-paid debit card created and made available from a partnership between major credit card brand American Express and US nationwide retailer Walmart. 

How Does It Work?

New account holders can sign up for a Bluebird Card at their website,, or at their local Walmart retailer as long as you are 18 years old, a United States citizen and resident, and do not currently have a Serve from an American Express prepaid digital account.

Customers can make direct deposits into their Bluebird account and then use their card to pay bills online, make purchases at stores, and withdraw money from MoneyPass ATMs and Money Center Express machines.

You can also use this card to manage your family's spending by setting up sub accounts underneath your card.

All sub account holders will receive their own card with their names on them, while you can set daily spending limits, turn ATM access on and off, and receive email alerts about sub account holder activity.

Cost & Price Plans

It's free to sign up for this card online, and only costs $5 at Walmart. Other than that, the Bluebird Card will charge a $2 fee for withdrawing money at non-participating ATMs, but states that there will never be any annual, monthly, or overdraft fees, nor is there a minimum balance required.   

Mobile Options

There is both an iPhone and Android app available to manage your card account from your mobile device. 

Refund Policy

Since the use of this card does not require any money or fees, this company does not have a published refund policy. 

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 877-486-5990.


While this card generally has positive reviews regarding the types of features it offers cardholders and its low fees, there does seem to be a consensus among their users that they have a lack of quality customer service and few ATM options. 

Competitors and Alternatives?

There are other prepaid card services available to users, such as Green Dot, if consumers are interested in alternatives.   
If you have any experience with the Bluebird Card or their services, please leave your reviews below.

Bluebird Card Customer Reviews

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Blue Bird Con
January 30, 2023

AVOID THIS CARD AT ALL COSTS!!! This company is not geared to provide service to its customers, it's only mission is to make money at all costs, USING YOUR MONEY!!!

Made a reservation at a hotel using this card, but ended paying for the room charges with another card, but the amount held "on hold" had been released by the hotel upon checking out.

It has been ten days since and upon contacting the customer service at Blue Bird, I was told that it would take them 30 days before they could release the funds, or I had the option of asking the resort to send me a letter on their letterhead indicating that those charges had been removed or released before they could release my money prior to the 30 day hold!!

This is a criminal entity, using peoples' hard-earned money to benefit themselves. As soon as I get my money from these parasites I will close my account and never will do business with them again!!!

Don't EVER use for holds. Takes weeks to get money back
July 30, 2022

I buy groceries from Walmart. Walmart released the hold once I pick up my groceries. If there are items they don't have there is a hold amount to credit back to me. Bluebird said hold is only for 8 calendar days at worse. So after 5 days they changed the date then hold for another 8. And this is new. I have had this card for over a year and the hold shuffle has been the last 2 months.

On Thursday, after 3 hours and several dropped calls (where they never call you back) I was told the money would be in my account the next day (I am sure just to get me off the call). Waited 2 days and of course it was not released. I called back today (Saturday). Been hung up on 4 times including a supervisor who put me on hold for over an hour.

They get your info, transfer you around, then place you on hold and then if you stay on hold after 20 to 30 mins, they just hang up the call. SO after 3 hours, 8 reps and being hung up on 4 times and now being told on this last call that there is no one able to take the call and to call back in 30 mins (after being on hold for almost 30 with him to come back and tell me that), I gave up and am looking at other debit cards to use.

Please DO NOT use Bluebird or if you do, do not use for grocery pickup, buying gas at the pump, hotels, or anything that will cause a hold. You will be chasing them to get your money back for weeks.

Don't waste your time with this card
June 14, 2022
I applied for-and received this card. I then ordered a second card for a "sub-account" which they offer to their card holders. Two days later, I get notified that my account has been permanently locked for "violations". I called customer service to inquire, and nobody there can find out why.

Card Didn’t Work Out For Me
May 19, 2022

I received my card and linked my bank account with it so I could transfer money on to it. Luckily I only tried 5 dollars to see if it works. So far over 24 hours and the money has not posted to my account. It was deleted from my bank account but has not shown up on my card.

That was the main reason I wanted the card to transfer money onto to it. But it looks like I will close the account and cut up the card. I don’t have time to run to a store to add money to the card and thank god I didn’t set up my direct deposit.

i did not ask for it.
March 8, 2021
I did not ask for it and it was sent to me unsolicited in the mail. It is a scam.