223 ‘VehicleHistory.com’ Reviews
Mgrs ignore you after you rate them low
I left a low review on their site once because their 'manager' could not explain to me what something in their report meant. A week later a report I ran did not complete so I went to chat, and was told their manager would have me the report within 30minutes. I gave it until the next day - not in my mailbox, not in my spambox (the chat log made it through though). So I went back to chat, and once again, after an apology I was guaranteed the 'manager' would get back to me within 30 minutes. Yeah, that never happened. I posted about it here, cant seem to find it...
So here I am yet again. Last night I ran a report and it did not complete. The Odometer check area and Full report area are still saying to give them 3 minutes to complete. I even tried to run it twice - neither time did it complete. So I went into chat. I was told the 'manager' brian would get me my report within 30 minutes, and I would be refunded for one of my reports.
No message from this 'manager' yet. Perhaps he too is waiting for his report to finish in 3 minutes. I did get the chat log in my email again, right away. I only mention this as they continually tell me I probably missed it in my spam folder and to go check. Hello, I have checked it, several times.
So... what have I learned and want to share with you - the reader of this text:
For $1 it's a good way for an initial check on a vehicle. If anything goes wrong do not bother with customer service, just get your credit back and run the report on a different site for a couple bucks more - it will save you the annoyance of being talked down to by some idgit who puts everything off onto an imaginary manager (who won't contact you unless you give them top ratings after every session). You get more and better detail on other sites - understandable though, this place is only a buck. You know the old addage, you get what you pay for.
Sometimes they just leave you hanging
For $1 you get a basic report, usually, so understand I do not find this as the norm (yet), as I have had several successful reports prior to this.
I recently ran a VIN, and it just sat there spinning saying it would generate a full report in 3 minutes. After 30 minutes I hit the chat button, explained the situation, and was told tthe manager would have my full report info in my inbox in 30 minutes.
Next day no mail from manager in my inbox or my spam box. So I go to check my report - same thing: full report could take up to 3 minutes. Chat again. Explain I reported this yesterday, was told the full report would be in my inbox in 30 minutes 'gauranteed'.
Yep... this is the next day and still no mail in my inbox or spambox from them. Disappointing.
Be very, very careful when using this site
If you don't pay close attention while ordering this report, you will end up with a recurring bill, instead of the $1.29 report promised. When I called customer service to get the full refund promised on the website, they only refunded 10 dollars...far cry from 1.29. I promise to tell anyone and everyone, at every possible opportunity about this website. you ripped the wrong guy this time.
Great Deal and a Good web site for the cost
Car Fax is $40 per report. This service offers a one time report for only $1.00 and 25 per month for $18.95 with cancel at will after you no longer need it. Those that complain are either A; unskilled on a computer, B: on an I Phone where they cannot read everything. Others mistake "Terms and Conditions" (legally required language to advise charges) with T&C for Face Book or Yahoo type accounts.
The company is quick to issue refunds upon request.
NO, car history report is going to provide private information such as names and addresses, nor do they include every maintenance and mechanical repair.
I was skeptical at first, but i got some valuable information however i feel like it should have included more information about the accident and about the service and repair history. I dont know if you have to pay extra for it. But overall alright for only a dollar.