About My Vanilla Debit Card
My Vanilla Debit Card is a prepaid Visa card which is described as a positive alternative to traditional debit cards due to its ability to help you budget your spending and protect you from fraud and identity theft.
A traditional debit card is issued by your bank and linked directly to your checking account. A prepaid card only gives you access to the funds you directly place in your card’s account – there is no link to bank accounts and personal information.
This helps prevent identity theft and fraud, as people who find or steal your card cannot use it as a way to get unlimited access to your money or identifiable information.
In addition, controlling the amount of money you place on a prepaid card forces you to adhere to a planned budget, as the card will not allow you to make any purchases that go beyond the money that has been preloaded onto the card.
Also, Vanilla Debit Card is not limited because it is a prepaid card; the website says that it can be used wherever Visa is accepted, which they say is millions of retail stores worldwide, as well as online retailers and available for use in over one million ATMs.
Ordering the card requires no credit checks or upfront fees. All you need to do is fill out a simple form providing your name, street address, date of birth, and other information for identification purposes.
Your card will arrive in 7 to 10 days and can be activated and set up with your personal PIN online or over the phone. There are no fees required to purchase the card, but each time you load money onto it using their Vanilla Reload Network you will be charged a flat fee of $3.95.
There are limitations of how much money can be loaded onto the card during specific time periods, and a maximum of $400 per day can be withdrawn from the ATM.
If you have any experience with this product and service, please leave your My Vanilla Debit Card reviews below.
8 ‘My Vanilla Debit Card’ Reviews
I tried to register it online, it didn't work. I called the customer rep and they said I had to send in picture of ID, SS #, and some other forms of identification in order to make the card reloadable. So I said no, and they said I could use it as a gift card. Tried to use the gift card online, and it wouldn't go through. However, when calling the vanilla card company for the balance- I was charged twice for the transaction I attempted. To get my money back and cancel the mistaken transactions, Vanilla said I had to get the merchant to send in a formal letter listing: 1) company letterhead 2) last 4#s of card 3) my last name 4) date of trans 5) 6 digit auth code 6) merchant ID # 7) statement of release of funds. I called the merchant and they said they have never had to do that! This card is a scam and headache. I tried to get a refund for the card, they said they have to charge $9.95 and wait 2-3weeks for the funds!
Concerned in Louisiana
Do not buy this card. I have been trying for over a month to get this thing activated with no luck. I've missed paying something I had gotten the card for and now have more fees to pay. I just want my money back. The card was bought at my local Dollar General store. I hope there is a lawsuit in the very near future. This is a shame.
FRAUD SCAM THIEFS
This is the WORST company i have ever dealt with!! I question every thing about them....... my S.S. # WAS TAMPERED with by one of their employes!! I have had problems with every attempt at uding this card and with every interaction with the employees! LOL I am currently on hold awaiting for a lady named Claud? which is the superviser to James who is a superviser to the customer service reps you speak with when you call my vanilla debit!! Oh wow Claud is unable to speak with me so i will be put on the line with Christine now who is a superviser....... Hmmmmm the call was lost? Or did she terminate it? Whatever....... I recorded my call s to this company today just as they did!! I would advise peopke to not give this company any personal info or any money!! I will be posting on their FB and G+ pages immediately and they just gave twitter a new account too cause i will be signing up there just to post to and about these CROOKS!! I am disabled and the "customer care team" they refer too has given me nothing that resembles care unless of course i was considering euthanasia then the care i received would be considered a good job!! I gave 1 star because there was no option for a negative amount of stars!!
MyVanilla....a real P I T A !
put 200 on a card last nite. like everyone else it wouldn't accept my info online. so i called. and yes, the girl said i needed to get her a picture ID, my SS#, cell phone (which i don't own) and several other things before she could activate my card. well, i blew a gasket...and, lo and behold.....after getting my card number, my zip code and having me put in a pin #, VA-la......my card was activated. amazing, yes?
Clearly not a legit business.
Everyone should let management at grocery stores, pharmacies and other vendors know what your experiences with Vanilla are. This is clearly not a legitimate business. I won this as a raffle prize, so thank god it wasn't my actual money. The website won't register the card even after multiple attempts and the phone number is just a recording telling you to go to the website. Stinks of scammers!
THESE PEOPLE ARE FRAUDS....I BOUGHT A CARD FROM 7-11 AND WENT ONLINE TO REGISTER THE CARD. THEIR COMPUTER COULD NOT VERIFY MY INFO. I CALLED THE CUSTER SERVICE NUMBER AND THE GUY TOOK ALL MY INFO, ASK SECURITY QUESTIONS AND STILL WANTED ME TO FAX OR EMAIL OVER A COPY OF MY ID, SOCIAL AND A UTILITY BILL IN MY NAME ND THEN CALL BACK IN 4HOURS SO THAT THEY CAN SET UP MY CARD. I I FAXED MY INFO IN AND CALLED BACK 5 HOURS LATER AND THE REP TOLD ME THE THE FAX MACHINE'S ARE REAL BUSY AND FOR ME TO CALL BACK IN 2 HOURS. I ASKED FOR A REFUND AND SHE SAID THAT IT WOULD COST $9.95 OF MY OWN MONEY TO GET MY MONEY BACK AND I WOULD WAIT 2-3 WEEKS TO GET MY MONEY. SHOULDVE JUST USED GEENDOT...WAY EASIER AND RELIABLE. VANILLA SUCKS BAD
What a CROCK!!!!
My father loaded the card with money to purchase an airline ticket (he decided not to take the trip) and was unable to set it up with the 800 number. He is not computer literate so called me to help him get it set up online. Of course after several attempts entering the information the system would not verify the information. After speaking with a woman representative, she changed the card to a gift card. She HOWEVER did not tell me that I would be unable to get cash back off the card! After attempting to remove the cash, I called the representatives back and spoke with a male representative who was unable to change the card and the only option was that my father could wait 2-3 weeks for a refund or use the card for his purchases but not able to get any cash back! I would never recommend anyone using the card. The whole system of registering the card is a pain in the a$$ and they charge ridiculous fees!
I have several documented accounts of fraud on behalf of this company. I have been told by Customer Service only the supervisors run the company. There is no information for a corporate office, and the "Managers" never return phone calls, nor do they have voicemail or contact information. They misuse and misrepresent Visa in a really big way, what's done in darkness always come to light.