Cosy House Collection Reviews

Awful customer service and poor quality sheets

Take days to reply. The "luxury" bamboo flat sheet pilled/bobbled after only a few days use! Clearly poor quality and mass produced. Waited ages to be given a refund. And now they are offering a partial refund. Why? I think this is one of my worst customer experiences ever. Avoid this company. If i could give zero stars i would.

I purchased the bamboo sheets for a Christmas gift to myself. I couldn't wait to receive them. I put them on my bed and thought I was in heaven. That didn't last long, soon I could feel the sheets starting to pill. The first time I washed them I saw a seam opened up. I went from feeling I was in heaven to not being satisfied at all.

Terrible Service - Lies about delivery 5-7 days really? what A joke this company or should I say Scammers have not been truthful on any communication I have had with them. web site says they ship out of Florida, not sure if this is Florida USA or was made out place. BUYER BEWARE.

It is a total shame that there are people in this world that are nothing more than low lives looking to take money under the pretenses of providing product or services that they know full well is all BS.

I received what I ordered and received it pretty fast. I live in Florida and it was shipped from Florida. If you read about the company they claim to get their stock from Great Britain or UK however it says on the label designed in USA but made in China.

I would compare these pillow cases to something you may find at Walmart for about 16 to 18 dollars... definitely not valued at $59 like they advertise. Even with the discount I do not find the quality there that they're claiming they have.

Also, the packaging was very cheap. The label that was attached to a bag that the sheets were in, would not come off of the material without leaving a lot of residue and glue on the bag.

Also, they were claiming that the pillowcases would not wrinkle. This is also not true after getting the pillowcases I washed them on cold cycle like they said, and dried them on low heat and they still came out wrinkled. You would be better off going to HomeGoods or a department store that you can trust and get a better product. Or I would not purchase from this company again.

Money was paid, however items were sent sporadically, and after 5 weeks, I have not yet received all the items I paid for.

I contacted customer service numerous times, and were always told how sorry they are that at this time (?) the item/s are back ordered.

Well... 1. Why wasn't it mentioned on the item's page or at checkout before I placed my order and paid in full?

and 2. Wouldn't it be more honest and transparent practice to only charge what was shipped?

Taking money without providing goods is in my opinion dishonest, deceiving, shameful commerce!

Very disappointing!

As for the product themselves.... we only have the sheet set instead of the full bed ensemble we purchased and PAID for - it's nice. I cannot testify more than that about the products I have not yet received.

I ordered a set of Split King sheets (I had previously purchased a set and found them to be very good).

After a considerable wait, I thought I must have forgotten to order them and couldn't find an email confirming the order. I reordered and in time received the order which like the previous set are very good.

I then received another order. I opened the box since there was no indication that it was from Cosy House. I contacted them to ask if I could return the duplicate order. They sent an email that said if the box was unopened, I could take it to the USPS and refuse delivery which would mean that the package would be returned to sender. The email further stated that my other option was to ship it back to them (at my expense). The USPS charged $22 and change as the cheapest rate.

Although this was an error on my part, I thought that not identifying the sender by their common name was an issue that would have prevented me from opening the box. Tracking and predelivery email would also alerted me to the duplicate order.

LESSON LEARNED...Better to order through Amazon who provide order confirmation, tracking information, delivery confirmation and a free hassle free return policy.

I saw favorable reviews for Cosy House and decided to give them a try. I place my order on 6/19/22 and received a confirmation text within minutes stating that I would be notified when my order ships.

I waited until 7/1/22 to contact them to ask about my order and was told that they would expedite the request for order "fulfillment" and it would ship in 3-4 days. I also noticed that the refund policy is for 30 days.

I asked if that was 30 days from purchase or from "order fulfillment" and was told that it was from purchase but that the company would honor the refund past the 30 days for me since it is taking so long to send the product.

I followed up on 7/6/22 and was told that they are having "minor delays' and my order should ship in 2-3 days. After reading the feedback here I have cancelled the order. I am told it will take 3-5 days for my refund to process.

The description I read of Cosy House Collection sheets sounded perfect. A reasonably priced Queen sized set of sheets was what I needed. My cost was over $50 so shipping was free. When I opened the package I thought I had ordered luxury silky sheets.

That’s not what arrived. My first clue was all the strings hanging from them. The stitching looked like a 6th grader from a schoolroom had made them.

By the third month the pillowcases were coming apart. I admit that I was slow to contact the company so when I finally did I was told I had waited too long to get a refund. The best they could do I was told was offer me a 20% discount on my next order.

What? No thanks. Next purchase would never be from these thieves. Be warned.

Well all I can say is I pray they back their product, got ours today, no pillow cases. Seriously, I just can’t believe I begged my husband for new comfortable sheets and then this happens...

I bought Pillow and after adjusting pillow I was waking up with stiff neck pain, asked to return for refund, and email they sent to me stated they don't pay for shipping, so shipping cost is almost same price as i paid for pillow. as well as I had to pay for shipping to me. On website says "zero hassle return" just not true, what a scheme. waste of money and energy. Pillow is garbage.