This is a scam. DO NOT buy anything from this company.

They DO NOT give a 100% refund. Beware their return policy. They state 100% return policy, then say "click here for full return policy", which says they charge a 20% restock fee!! I emailed them and asked when 80% became the same as 100%. They didn't answer this question, they simply said they charged the 20% to restock. This is a red flag, do not do business with a company that does this type of shady stuff

These people are liars and possibly thieves. I ordered on=line and received acknowledgement e-mail, then 2 days later, an e-mail stating that the glasses were complete and would ship after "qualiiy control" approval. A week later they had still not shipped, so I sent them an email cancelling the order. Having received no acknowledgement of the cancellation, I called the number they supplied to my credit card co. (which was bogus) and then the. phone number on their web-site. I was told that I could not cancel because the order shipped a week earlier. I checked the order status on their web site and it showed the order shipped today, one day after the cancellation notice and 5 days after they told me the order shipped. Please know that the first "review" on this site was written by their own people and is as sleezy as this company.

I ordered new glasses from GLASSESUSA.COM over a month ago, and paid extra for the expedited processing and shipping. The glasses did arrive on time, but the prescription was not made correctly. So, I called their customer service line and was told that I would have to go back to my optometrist and have them send a confirmation that the prescription was correct. To begin with, it was their mistake and should not have been my responsibility to jump through hoops in order to fix the problem. Regardless, it took several days for me to get a new appointment with the optometrist, due to their busy schedule. They rechecked my eyes to confirm that the prescription they originally wrote me was correct. They then tested the lenses to find out that GLASSESUSA.COM had made the mistake. The axis numbers are different on each of my eyes, but the lenses were made with the same axis number on both. Again, this was thier mistake not mine, and not my optometerist's. I then had the optometrist fax them a confirmation. Over the past several days, I have called in once a day to ask why these glasses have not been manufactured and mailed to me. I was told that no confirmation had been sent from my optometrist, whom I have spoken with several times to confirm that they had in fact sent several confirmations. When I called GLASSESUSA.COM today, I was told that the fax has been sitting in a pile for over a week and that they would now start the process of making a new pair of glasses. But, it gets better. After all this time, I’m told that the frames I had purchased are no longer available and that I need to choose something different. Meanwhile, I have been attempting to wear a broken pair of glasses for weeks while waiting for their incompetent employees to correct their mistakes. This is an unacceptable way of doing business. I have requested a full refund and I expect to see the extra cost of the expedited processing and shipping refunded as well. Without a doubt, they have lost a customer and will be gaining as much bad publicity as I can possibly muster.

I don't recommend their service.
I bought one pair of glasses with single vision lenses. They committed many mistakes (wrong measures and degrees) and declined a full refund. They also asked me to pay the shipping cost to return the product.
Worst glasses online store ever!!! If you want to buy glasses, go to a real store.