Glasses USA Reviews

Glasses USA
( 135 reviews )

Glasses USA Customer Reviews

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No Service - No Communication!
January 4, 2023

No one answers the phones.

You can not get questions answered online, chat or email.

Horrible customer service.

Why would anyone buy from them?

Waiting on partial refund
December 22, 2022

I ordered 8 boxes of 90 pack contacts and my credit card was charged for the 8 boxes on 12/12/22.

Then on 12/14/22 I received an email that GlassesUSA only had 6 boxes in stock (why did the order process allow me to enter 8 boxes if there were only 6 boxes in stock?). That the 6 boxes would be shipped and the billing department would issue a partial refund. The 6 boxes have been delivered and are in my possession as of 12/20/22. As of this review - 12/22/22 - I haven't received the partial refund.

Buyer beware! The "live" chat is a joke. I called 844-244-1186. This is just recordings. I finally selected the option (there are only 2 options) for placing an order to talk to a live person. The person was of no assistance. So don't expect to interact with someone unless you are placing an order. No true customer service. I have emailed [email protected] several times. With the last email I received an automated reply stating that multiple inquiries will lead to a delay in response time!

I personally think they have had plenty of time to refund my payment for the boxes of contacts I didn't receive. Especially since the email received on 12/14/22 plainly stated that the billing department will process the partial refund. I will not be ordering from Glasses USA again.

JamesFazzini January 10, 2023

They are liars, cheats and not worthy of my business. I orderd a special two for one. Funny I never even received just ONE. You cannot call, you cannot check on your order. Basically you are just screwed. I despise this bogus company. Rotten to the core!!

James Fazzini

Raleigh, NC

They are scammers
December 18, 2022

This site is a scam. I ordered glasses, they were wrong and I was offered a refund or a remake. I ordered a remake due to their promise of a refund guarantee on their website. It more than a month to get the second pair and they were wrong too. This time I was told I could only get a store credit. What use is a store credit if they can't make my prescription properly?

I fought with them and they finally said they could refund my money via PayPal???? I charged the order originally. So, I sent the glasses back. Now I get another email telling me they won't refund my money, I can only get a useless store credit. I'm having my credit card reverse the charge.

Awful Customer Support
December 16, 2022

Terrible customer service. The product initially shipped to me was incorrect. The only customer support available is online and automated.

nightmare alley
November 16, 2022

The 1 star should be 0. Worst customer service and returns. I get glasses that I can neither read or see distances with. Printers down so I can't print and they won't send a return label. Since I'm old and disabled I get out of the house twice a month for groceries and the mail. So, when I tell them I can't print he tells me to go on some goose chase with a smart phone I don't have. Losers!

DO NOT USE Glassesusa
October 26, 2022
I ordered sunglasses in July 2022. I received them a month later and they were not what they advertised as Michael Kors. I returned them for an exchange to Kate Spade. Its Oct 26, 2022 and I am still waiting! website order# says "in production" after several live chats- several empty promises, I asked for a refund. They say sorry can no longer process a refund. The phone is an endless loop that you can't reach anyone and reverts you back to the live chat which I doubt is actually live. It's a scam.

Thin, Narrow field of vision.
October 4, 2022
What they DON'T tell you is that your lenses are made with the Most narrow field of vision. Biggest mistake is giving this place a chance. I can't see through these glasses without spinning my head off. My old glasses I can see everything through a wide field of vision- NOT this Narrow little strip down the center. Waste of time and money, Shop Local you'll be much happier!

Save yourself the headache
September 25, 2022

Ordered glasses 8/19. Got an email stating they shipped on 8\24 with an ETA of 9/2. Waited patiently until 9/19. They did not reply to email, their phone is an endless automated loop, their chat bot is an automated loop. The only way they would reply is through trustpilot after I left a negative reply and now they say they are investigating and this will take a few days. Up there with my all time worst interactions with any company.

Terrible service, bait and switch tactics
September 23, 2022
This company is a joke - I ordered frames that were "in stock" only to be told they were not in stock almost 2 weeks later. Then, upon trying to pick out a replacement frame, I was not able to pick a "premium" frame even though it was listed at the same price. I tried calling the 800 number, but there is no one to speak with.....at all. I ended up requesting a refund. Don't deal with this company, there are better options.

Do Not Do Use This Company
September 20, 2022
This company is dishonest and unreliable They take your money for glasses and say it will be 7 days in production. Here it is 14 days later and all they say is "it's in production." No manager is available. No response from customer service. I've called. I've "live chatted." I'm email. No response. Do NOT trust this company. Do NOT do business with these people. You will be as sorry as I am. They take your money and do not provide the agreed upon services or materials.

Totally incompetent
September 1, 2022
I bought a pair of sunglasses 2 years ago that broke, so I asked glassesusa.com to do a repeat order. They have sent sunglasses three different times, and each time they got it wrong, asked me to send it back, and then sent another wrong pair. I finally gave up. Even 2 years ago it was an incredible hassle dealing with them. Stay away!

Photochromic lens does not darken.
August 15, 2022
Glasses were OK but I do not like the progressive type. My main beef is that the "photochromic" lenses do not darken at all. They will not allow a return, because I did not find out until after the 14 day period.

Shipping Nightmare
August 10, 2022
This company has a very bad order processing and shipping practice. If you select free shipping, they will ship your item at the cheapest rate, and it will take 12-15 days to receive your glasses. Customer service will not help you process a return. Call your bank and have them charge back Glasses USA as a work around.

DO NOT BUY from GlassesUSA
August 4, 2022

What an awful experience. I feel like I've been ripped off. I returned a pair of glasses and now they won't replace them. DO NOT BUY from this retailer.

Save your money
August 3, 2022

DON'T WASTE YOUR MONEY. It's been over a week and my glasses are still in production. I paid extra for expedited service and they keep telling me that it will be 1-2 days before I hear back. Well, still waiting. The communication is awful. They will jerk you around. DON'T DO IT!

JamesFazzini January 10, 2023

Yeah. 48 hours my butt! how about 48 days and still no sign

I've had pretty good luck with them
July 27, 2022

I see there are some pretty terrible reviews on here and granted things go wrong especially when you're ordering something like glasses. But I have to say after having ordered three sets of glasses through them I think I can give you a pretty fair assessment of at least my experience.

The first time I ordered glasses through glasses USA must have been approximately 6 years ago. Everything went fine no particular problems. The hard part is just being patient and waiting to get the glasses but they came and they were okay.

The next set of glasses were okay but there was something about one pair that just never seemed quite right the way I could see out of them. But it was a pretty minor problem everything considered and I kept them.

My most recent glasses which I just received a few days ago well...... That's a different story. I ordered glasses and then promptly got a message back that said the frames I picked were unavailable. Okay so I picked another frame. Then nothing happened. But I called in and the customer service person was nice enough but I ended up canceling those and was a little perturbed.

After a couple weeks or so I got a good offer for buy one get one free so I went back on the site and picked out some glasses and some sunglasses. This time the service was excellent and the speed with which they got the glasses done and shipped was actually ahead of time and I actually received them a day before the scheduled delivery date. So I thought that was fantastic!

So now I have my glasses and they are absolutely all that I had hoped for and maybe a little more. And after reading these really bad reviews I thought I would go ahead and put my two cents worth in here.

All I can say is anytime you order online to begin with you need to look at reviews on several different sites for that same company. Read the good reviews, the indifferent reviews, and the bad reviews. Then you've got to just stop and think about what you read and what makes the most sense. And this is for any company out there.

Glassesusa has been around a while and they've sold a lot of glasses. I originally started buying my glasses online after a Dave Ramsey review of Zenni optical. I didn't really have any problem getting glasses from them it's just that they were cheap in price and of course they were cheap in quality. I think Glassesusa does a pretty good job. So you just have to use your own judgment and give them a shot.

Hopeful November 12, 2022

Just ordered my glasses 11/12/22 and have been reading the comments all of the reviews are terrible except for yours. Do hope my experience resembles yours. signed Hopeful

Prescription botched
June 22, 2022
Disappointing. Ordered 3 expensive pair of glasses and none of them came back correct. Prescription was wrong on all of them.

Disappointing And Never Will Order Again
May 20, 2022

Wanted reading glasses - same prescription as I had ordered before, but with sunglass tint. When I got them, could not see or read - kept trying because I thought they should be ok - Found they changed it to distance - not reading. At this time - out of 14 day return window and they would do nothing.

Do NOT use this company
May 18, 2022

I tried to order contacts, followed all the steps, and even paid. Waited almost 2 weeks with no confirmation or shipping updates. Called the customer service who said that my information had not been saved on file and that they would need to reach out to my doctor. Ok...so what did my doctor say?

Well, we haven't contacted them yet. Why not? ..........crickets

Fortunately, my refund was processed in 3 days. My account deleted.

If you want good quality service, and timely delivery, do NOT use this company.

JamesFazzini January 10, 2023

Sucker. Just like me!

Scam!
May 13, 2022

First, cant actual review the product as it has not arrived yet and that is the issue. Ordered on 4/28/22, online shows shipped (ha), on 5/8/22. I paid for 3-5 day rush delivery. 5th day here and gone , no sunglasses.

Online tracking is a farce bordering on fraud, gives some DHL tracking # that either does not exist, or someone did not input into the system, which is pure incompetence.

Called customer service, pleasant enough, but no doubt got a scripted reply that they will contact the delivery co and they will respond by email.

I am waiting with eager abatement, (ha) for an email I seriously doubt will ever arrive. Needed these glasses for a trip to sunny climate and now wont have prescription sunglasses for the beach.

Had I done my research I would have seen the dozens and dozens of negative reviews on shipping. Shame on me for not doing that research prior to the purchase.