GlassesUSA.com Reviews

GlassesUSA.com
Based on 77  Reviews



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About GlassesUSA.com

GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.

If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.

The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.

The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.

After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.

All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.

If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.

Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.

If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.

77 ‘GlassesUSA.com’ Reviews
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Great glasses



December11, 2019

I have bought 3 pairs of glasses, over 4 yrs time. fro I got them with in 2 weeks. I put the on put them on, and thy are great. They look, and feel great. I can see the best ever. The cost is also great. I will keep on getting my glasses from them.

Douglas

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You get what you pay for



November7, 2019

This place sucks. Cheap materials. Glasses fell apart almost right away. I was offered a credit of $15. Instead of a replacement. Horrible customer service

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1 Review

Should have read the reviews



November6, 2019

I ordered two pairs of glasses from them over one month ago. I did recieve one pair quite quickly. They're cheap and fine. BUT the other (nicer, more expensive) pair disappeared and no one can tell me where they went. They will not answer the phone and their "customer service emails" (bots?) answer with the same stock "we shipped your glasses, please be patient." I have been patient. It's been a month and I'd like a refund. But they won't do it. Caveat emptor.

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Low quality Ray-Ban



October28, 2019

My glasses were supposed to be Ray-Ban but the lettering came off after a month. Also the frame was coming apart. My local optometrist said my glasses appeared to be a low quality knockoff. Company never responded to my complain.

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1 Review

Nightmare in online ordering



October10, 2019

I have ordered from Glassesusa.com before and now I remember what I have never liked about them. In this online ordering age getting information about your order should be seamless. They offer very little information about your order in process and what you do get is not reliable. Most of the time your glasses are in the Quality Assurance department and when there it is like the Black Hole. No information goes in or out. Shipping notices come after your glasses have arrived. I bought the BOGO special. Sunglasses arrived first, BROKEN frame. NO ONE can tell me where my second pair of glasses are. They just spit out computer generated answers. Do not buy from Glassesusa.com

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1 Review

1 year waiting



September30, 2019

Time waste 3 months just to place my order, then they couldn't make it so picked another glasses that was another month ,it took them 3 months to make it, another month to overnight it, and the lens were warped and unsable. I refunded the that day ,its now been dozens of emails and calls all for nothing. I'm STILL WAITING FOR REFUND ITS BEEN 6 MONTHS!!! That just company policy Sir is there response F*UCK U your a criminal organization that robs people.

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1 Review

Worried and I don't have my order yet.



August14, 2019

I am beginning to believe what I've read above. My experiences thus far mimic those above. I checked resellerratings and I think many of the ratings are fake, although they say they are verified. I'm beginning to think they just have people create fake websites.

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Same as everyone else; no glasses and no refund



August3, 2019

I placed an order for two prescription premium frames with custom lenses. I used a discount code in addition to a store credit that I had from returning a pair earlier this year. After two weeks I get an email that one frame was sold out and to select another, which I did. I responded to the email as directed but only got an automated response. I also noticed that the second frame was significantly cheaper on another site so I sent an email with the screen shot and wen address. Also received an automated response (they advertise price match guarantee. That never happened).
So began the phone calls. I told the “service” rep (located somewhere in Asia) of the order change. I was assured that all would be processed. It wasn’t. I never received any further emails except for automated responses to my requests for updates. So I look today and not only had my order status not changed, the second pair of frames is now sold out. So I make another call to Asia and explain the situation several times to “ralph” who at first Is unable to calculate what the cost would be should he remove the unavailable frame, and then can’t figure out how to refund the entire order plus the credit. He finally assured me that the refund will be given in three days and the store credit returned. Of course none of this happened. Now I get to file complaints with the FTC and bbb and my credit company to have my money returned.
DO NOT ORDER THROUGH THIS COMPANY. IT IS A SCAM!!!!!!

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August 09, 2019

I had the exact same experience in the past week. Worst customer service experience EVER. They lie and have no answers DO NOT BUY FROM GLASSESUSA.COM, its not even a USA company, they use the name to trick customers into thinking its a USA company

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