Glasses USA Reviews

Your website sucks. Apparently , I was trying to get on to your website to try to use the live chat. I am still on it for about 1 hour, and nothing connects. Actually the error message says that I was disconnected from the chat.

Then I tried to call your phone 800 # to contact a live person on the phone. Apparently there was no option to hook up with a live agent on the phone, unless I pressed new order. Apparently I got a bad e-mail from you telling me that I needed to give you information about my doctor, for a prescription, that I originally gave in the order when I ordered the 3 boxes of contact lenses.

I finally got through on the phone line speaking to a live agent & that person was totally deficient in properly taking down an order #. I asked her to repeat the # I gave her & she took down the wrong number. Then she wants me to divulge my personal information over the phone, which is an invasion of my privacy. I asked her to give me the information with the order # I gave her & she copped a very bad attitude.

But what is most disturbing is that this is my very 1st order from your apparently sub-par company , which had the initial information about the name & location of my doctor, but your disturbing e-mail shows me there are serious problems with your ordering process.

By law, in case your are not aware, if I provided my doctor's information & location ,which I did in this case originally, you are required to contact my eye doctor to try to verify my prescription. If they do not respond in any way, shape or form to you, then you are to assume that my prescription , that I gave you originally, is accurate. And then in that case, you are supposed to ship out my contacts with no delay.

Rest assured, I am going to pursue litigation against your company for violating this law, since you already were very quick to process my credit card information & actually charge my credit card , without verifying any of the information I originally gave , in the order process.

Your phone rep could not even take down the correct order # , when I called. Then she disconnected my phone conversation.

Either send me the 3 boxes of the contact lenses that I ordered or swiftly refund my money which you already charged against my credit card. If I don't get these contacts, you can rest assured you will be hearing from my attorney for breaking the law

No one answers the phones.

You can not get questions answered online, chat or email.

Horrible customer service.

Why would anyone buy from them?

I ordered 8 boxes of 90 pack contacts and my credit card was charged for the 8 boxes on 12/12/22.

Then on 12/14/22 I received an email that GlassesUSA only had 6 boxes in stock (why did the order process allow me to enter 8 boxes if there were only 6 boxes in stock?). That the 6 boxes would be shipped and the billing department would issue a partial refund. The 6 boxes have been delivered and are in my possession as of 12/20/22. As of this review - 12/22/22 - I haven't received the partial refund.

Buyer beware! The "live" chat is a joke. I called 844-244-1186. This is just recordings. I finally selected the option (there are only 2 options) for placing an order to talk to a live person. The person was of no assistance. So don't expect to interact with someone unless you are placing an order. No true customer service. I have emailed [email protected] several times. With the last email I received an automated reply stating that multiple inquiries will lead to a delay in response time!

I personally think they have had plenty of time to refund my payment for the boxes of contacts I didn't receive. Especially since the email received on 12/14/22 plainly stated that the billing department will process the partial refund. I will not be ordering from Glasses USA again.

This site is a scam. I ordered glasses, they were wrong and I was offered a refund or a remake. I ordered a remake due to their promise of a refund guarantee on their website. It more than a month to get the second pair and they were wrong too. This time I was told I could only get a store credit. What use is a store credit if they can't make my prescription properly?

I fought with them and they finally said they could refund my money via PayPal???? I charged the order originally. So, I sent the glasses back. Now I get another email telling me they won't refund my money, I can only get a useless store credit. I'm having my credit card reverse the charge.

Terrible customer service. The product initially shipped to me was incorrect. The only customer support available is online and automated.

The 1 star should be 0. Worst customer service and returns. I get glasses that I can neither read or see distances with. Printers down so I can't print and they won't send a return label. Since I'm old and disabled I get out of the house twice a month for groceries and the mail. So, when I tell them I can't print he tells me to go on some goose chase with a smart phone I don't have. Losers!

Ordered glasses 8/19. Got an email stating they shipped on 8\24 with an ETA of 9/2. Waited patiently until 9/19. They did not reply to email, their phone is an endless automated loop, their chat bot is an automated loop. The only way they would reply is through trustpilot after I left a negative reply and now they say they are investigating and this will take a few days. Up there with my all time worst interactions with any company.

What an awful experience. I feel like I've been ripped off. I returned a pair of glasses and now they won't replace them. DO NOT BUY from this retailer.

DON'T WASTE YOUR MONEY. It's been over a week and my glasses are still in production. I paid extra for expedited service and they keep telling me that it will be 1-2 days before I hear back. Well, still waiting. The communication is awful. They will jerk you around. DON'T DO IT!

I see there are some pretty terrible reviews on here and granted things go wrong especially when you're ordering something like glasses. But I have to say after having ordered three sets of glasses through them I think I can give you a pretty fair assessment of at least my experience.

The first time I ordered glasses through glasses USA must have been approximately 6 years ago. Everything went fine no particular problems. The hard part is just being patient and waiting to get the glasses but they came and they were okay.

The next set of glasses were okay but there was something about one pair that just never seemed quite right the way I could see out of them. But it was a pretty minor problem everything considered and I kept them.

My most recent glasses which I just received a few days ago well...... That's a different story. I ordered glasses and then promptly got a message back that said the frames I picked were unavailable. Okay so I picked another frame. Then nothing happened. But I called in and the customer service person was nice enough but I ended up canceling those and was a little perturbed.

After a couple weeks or so I got a good offer for buy one get one free so I went back on the site and picked out some glasses and some sunglasses. This time the service was excellent and the speed with which they got the glasses done and shipped was actually ahead of time and I actually received them a day before the scheduled delivery date. So I thought that was fantastic!

So now I have my glasses and they are absolutely all that I had hoped for and maybe a little more. And after reading these really bad reviews I thought I would go ahead and put my two cents worth in here.

All I can say is anytime you order online to begin with you need to look at reviews on several different sites for that same company. Read the good reviews, the indifferent reviews, and the bad reviews. Then you've got to just stop and think about what you read and what makes the most sense. And this is for any company out there.

Glassesusa has been around a while and they've sold a lot of glasses. I originally started buying my glasses online after a Dave Ramsey review of Zenni optical. I didn't really have any problem getting glasses from them it's just that they were cheap in price and of course they were cheap in quality. I think Glassesusa does a pretty good job. So you just have to use your own judgment and give them a shot.

Wanted reading glasses - same prescription as I had ordered before, but with sunglass tint. When I got them, could not see or read - kept trying because I thought they should be ok - Found they changed it to distance - not reading. At this time - out of 14 day return window and they would do nothing.

I tried to order contacts, followed all the steps, and even paid. Waited almost 2 weeks with no confirmation or shipping updates. Called the customer service who said that my information had not been saved on file and that they would need to reach out to my doctor. Ok...so what did my doctor say?

Well, we haven't contacted them yet. Why not? ..........crickets

Fortunately, my refund was processed in 3 days. My account deleted.

If you want good quality service, and timely delivery, do NOT use this company.