I trusted them and they scammed me!!
This has been a terrible experience! I ordered 2 pairs after much research. I looked for the best coupons and deals and researched the company--- then I finally placed my order. One pair came with a Rx and the other one DID NOT. I called customer service, to which they apologized for the error and told me that they would fix it. I sent it back with the prepaid envelop- which I was told would be picked up by the front of my door (it never was) so I drove to a post office to get the package back to them. This is now a week later and time is ticking.
They told me when they got the package that they needed me to resend my Rx so that they could be sure to get the order right this time. Then a little while after that they sent me ANOTHER message asking me to measure my PD with a Youtube video on how to to that. I did exactly as they asked. Then I get another message saying that my order has been cancelled because the Rx will cause the price to exceed what I had paid.
Here's where they scammed me!! They said they added a credit to my account of $39 that will expire in 3 months and cannot be used on an order that is less than $180!! Are you kidding me???
Customer service seemed so nice at first, apologizing and making promises. I feel so duped.
At no point --- in this entire hellish process--- did they mention that they had the right to keep the glasses AND MY MONEY once I did my part to send them back for them to FIX THEIR OWN MISTAKE!!
This is the biggest scam if I ever saw one.
***I am editing to add this new bit of SCAM***
They just wrote to me to tell me that they are sorry for my experience and that they will wave the Rx fee (like they are doing ME a favor when this was THIER mistake) and that I have to choose another pair of sunglasses because the ones I originally ordered are out of stock.
HOW STUPID DO THEY THINK WE ARE??
The glasses shouldn't be "out of stock" when I literally just sent the glasses that I ORDERED back to them to correct! These are MY GLASSES that I paid for and the reason I sent them back is because they assured me they would fix their mistake of not adding the Rx the first time. I trusted that they would do that. How can these glasses be out of stock? Did they turn around and sell MY GLASSES to someone else in the same hour that they asked me to resend my Rx?
I am reading all these other reviews and complaints... it looks like this is a recurring problem with them. Which means they have PERFECTED their ability to scam people. Their responses are carbon copied -- saying the same thing to everyone "sorry for your bad experience" but they refuse to keep their promises. BUYER BEWARE!! And why is it that everyone seems to get the same credit of $39 --- that cannot be used on the product that you originally ordered??? SCAM!!!