GlassesUSA.com Reviews

GlassesUSA.com
Based on 68  Reviews



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About GlassesUSA.com

GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.

If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.

The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.

The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.

After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.

All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.

If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.

Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.

If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.

68 ‘GlassesUSA.com’ Reviews
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1 Review

Would not correct defective progressive lenses.



March25, 2019

I bought 2 pair of glasses with progressive lenses. One pair was ok, but the other had mismatched the correction in the lenses so that when I could see well out of one eye; I could not out of the other. Their return policy is only 14 days and I missed it, so they would not correct the problem and I had to throw the glasses away as they were useless. Try another company. Zenni, Warby Parker and Costco have much better products and customer service.

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1 Review

Don't Bother



March24, 2019

f any of you are considering doing business with GlassesUSA.com you should not. I placed an order yesterday that included all of the information that was requested including a screen shot of my prescription. This morning I received an email saying that I didn't submit my prescription. When i went to the website it wouldn't allow me to log in . Wrong email and/or password. When I entered my email address to reset my password I never received the email enabling me to reset so I tried their chat line. It took forever for a response and when I did get one, the tech gave me an addess to send the prescription. I did exactly what was asked and they didn't get the prescription.So at this point, I couldn't reset my password and I couldn't satisfy their request for my prescription. The tech told me to resend it but I did not. I told her that I was doubting their ability to fulfill my order as the customer service was so poor. When I asked how to cancell the order she provided a link where I filled out all of the necessary information. I'm still waiting for a confirmation and quite frankly I doubt that I will get one. Now i'm expecting that they will charge my credit card and I will not get my glasses creating yet another problem for me. Do yourself a favor and avoid this company at all cost and feel free to share this post with your friends so that they can avoid them as well. I haven't experienced this level of incompetence in a long time. Pathetic!

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1 Review

Horrible Company



February26, 2019

Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.

The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.

A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. As of almost March 2019, I'm still being told that the glasses are lost and they won't issue my refund.

Almost $190 wasted because this company is a scam.

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1 Review

Nothing yet



February4, 2019

I thought I purchased 2 pair of glasses on the 14th of January and on the 4th of February I have nothing to show for it.....No glasses and no shipping information. I would strongly suggest finding another place to purchase your eye wear. The price is very good but if you never receive anything....you figure it out

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February 22, 2019

Wish I had done some research before buying.

This is my current experience with them. There are lies all throughout these chats.

Elizabeth McLaughlin

Feb 22, 07:37 PST

Chat started: 2019-02-22 03:14 PM UTC

(03:14:09 PM) elizabeth mclaughlin: Order #101525031

I never received these glasses. Upon searching for the status using my order number,

YOUR GLASSES ARE IN QUALITY TESTING.
ONCE YOUR GLASSES PASS OUR RIGOROUS 5-STRIPE QUALITY INSPECTION AND ARE PACKAGED, YOU WILL IMMEDIATELY RECEIVE THE TRACKING INFORMATION.
Quality assurance normally takes 2-3 business days.

What the heck is up with that? The day before yesterday I was told it had shipped!

(03:14:21 PM) *** Matt Stephenson joined the chat ***
(03:14:55 PM) Matt Stephenson: Hi Elizabeth!
(03:15:08 PM) Matt Stephenson: Let me check the status of your order and I will be back in a moment
(03:19:31 PM) Matt Stephenson: Your glasses have completed our 5 -stripe quality assurance testing and are currently in transit to our sorting facility. The tracking number should be assigned and become active within 1-2 business days.

You will be able track your order through our website by clicking on the following link:

http://www.glassesusa.com/tracking/search/.

Please note that the tracking system is space sensitive.
(03:20:26 PM) elizabeth mclaughlin: Well why did the csr I chatted with the day before yesterday, lie to me and give me the wrong UPS tracking number, when theyt weren't even shipped!
(03:20:33 PM) Matt Stephenson: You can expect your item to be delivered within next wekk, in the other hand, I will send a notification to our relevant department for an update of your order status.
(03:20:59 PM) elizabeth mclaughlin: There is something fishey with this company! And, I will make sure to let others know!
(03:21:04 PM) Matt Stephenson: Let me further check, one moment please.
(03:22:53 PM) Matt Stephenson: I can see here that our relevant department provide a tracking number, 1Z8WF1780476531138.
(03:23:04 PM) Matt Stephenson: And it is our for delivery today.
(03:23:47 PM) elizabeth mclaughlin: This is the chat I had with Sarah the day before yesterday.
(03:23:49 PM) elizabeth mclaughlin: Chat started: 2019-02-20 01:34 PM UTC

(01:34:48 PM) elizabeth mclaughlin: Order # 101525031

Where are these glasses? The CSR I spoke with last, stated they were shipped out. I haven't received a shipping confirmation or tracking number.
(01:35:20 PM) *** Sarah Simpson joined the chat ***
(01:35:33 PM) Sarah Simpson: Hi Elizabeth!
(01:35:36 PM) Sarah Simpson: Let me check the status of your order and I will be back in a moment
(01:35:57 PM) elizabeth mclaughlin: Thank you
(01:41:54 PM) Sarah Simpson: This is the tracking number 1Z8WF1780476531138 please click on the link
https://www.ups.com/track?loc=en_US

February 22, 2019

NOT TO BE TRUSTED!!!!

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1 Review

Worst Company Ever!



January8, 2019

Would never refer this company to anyone. Purchased a pair of glasses and returned, they do not stand behind their 100% Money Back Guarantee!! I spent 6 months back and forth with emails and finally a dispute to try and handle. I see this seems to be a ongoing problem with this company. Buyer Beware!!!

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1 Review

Frustrated Consumer



November8, 2018

I have found this company to be very deceptive and unhelpful. Ordered glasses and did not find out that frames and lenses were incompatible until I called to find out why they had not arrived. Customer service repeatedly gave the same story of incompatibility without addressing my questions as to why I had not been contacted or why the second pair that I had ordered had not been shipped. Even with all the delays they only offered me the "expedited shipping" that I had already paid for - the glasses would arrive in 8 days (a full 3 weeks from my order). I will never order from this company again and recommend that all customers go elsewhere.

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1 Review

Sketchy!!!!!!!!!



November5, 2018

DO NOT ORDER GLASSES FROM THEM!!!! I ordered 3 pairs of glasses and after a month of keeping up with the tracking info they gave me (which was inaccurate) I still never received them. When I called and asked what I could do they said it was not their problem and there was nothing they could do. So they kept my money for 3 pairs of glasses that I did not receive. DO NOT GET YOUR GLASSES HERE!!!!!!

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December 08, 2018

You're not very business savy. Call credit card company and dispute the charges even if a debit card. They will credit your card while they investigate.

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1 Review

Great company if you don't have to deal with customer service



October28, 2018

I initially had a great experience with this company. I found the website user friendly and the selection to be sufficient. I received my pair of my glasses for a good price and was quite happy with them... for a few months. One day when I was trying to adjust the metal arm, the arm broke off at the hinge which was upsetting as they weren't even close to a year old. I remembered seeing on their website that they have a 365 day warranty policy (GREAT.) What they don't advertise is that you do not get your money back or a replacement pair. You get a partial credit... 50% of what you paid and you have a to pay for the return shipping and tracking. RIP OFF. They can't even stand behind their glasses. This was just one instance. Since I was initially happy with my glasses I decided to buy two other pairs shortly after I purchases the first pair. Once received, I found them to be of terrible quality and unsuitable for me. Trying to get my money back was an absolute nightmare. It took months. Trying to get ahold of them was nearly impossible. When I would get a response it was as if it was a robot answering with generic messages and not actually reading my whole email to answer my specific questions.

So if you don't have any problems with your glasses and never have to deal with customer service/returns, then go ahead and use this terrible company.

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