GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.
If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.
The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.
The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.
After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.
All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.
If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.
Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.
If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.
77 ‘GlassesUSA.com’ Reviews
I initially had a great experience with this company. I found the website user friendly and the selection to be sufficient. I received my pair of my glasses for a good price and was quite happy with them... for a few months. One day when I was trying to adjust the metal arm, the arm broke off at the hinge which was upsetting as they weren't even close to a year old. I remembered seeing on their website that they have a 365 day warranty policy (GREAT.) What they don't advertise is that you do not get your money back or a replacement pair. You get a partial credit... 50% of what you paid and you have a to pay for the return shipping and tracking. RIP OFF. They can't even stand behind their glasses. This was just one instance. Since I was initially happy with my glasses I decided to buy two other pairs shortly after I purchases the first pair. Once received, I found them to be of terrible quality and unsuitable for me. Trying to get my money back was an absolute nightmare. It took months. Trying to get ahold of them was nearly impossible. When I would get a response it was as if it was a robot answering with generic messages and not actually reading my whole email to answer my specific questions.
So if you don't have any problems with your glasses and never have to deal with customer service/returns, then go ahead and use this terrible company.
I would like to inform you of my bad experience with this company. I bought a Rayban sunglasses with multifocal lenses. The lenses were of poor quality and I returned my glasses. When I went to request the return I was offered the amount paid plus 10% if I opted to buy another glasses in the company. I accepted and returned the glasses. After more than 5 days I did not receive authorization to use the credit again and I went to the chat to ask why the delay. The clerk said she should wait up to 5 working days. Not satisfied with this term I decided to cancel my purchase and request the refund of the amount paid on my credit card. First she did not want to do it and after I insisted a lot she decided to do and said that the credit would be done in up to 30 business days. Therefore, here is a great warning to anyone who is buying from this company. The return is not made that easy. You need to have patience with the support so that they solve your problem and the company is not true in the information published at the time of purchase. Great advice for new customers, DO NOT BUY THIS COMPANY, MAKE VALUE FOR YOUR MONEY.
I ordered prescription sunglasses which were delivered broken. Instead of returning them through the mail which I knew could take weeks to repair and be returned to me, I opted to take them and have them repaired locally. I had them back the next day at a minimal cost which was fine. One week later the frame broke and a lens fell out. This time I decided to return them for repair thinking the frame needed to be replaced. Big mistake !! Two weeks later I called to find out when I could expect my glasses back. I was told my frames were out of stock and it would be several more weeks before they would be back in stock. Their attitude was just wait until they are ready to send them back to you. I was offered another pair of their stock frames as a replacement but did not see another frame that I wanted. The closest frame to the ones I ordered were a Ray-Ban frame which they refused to send because they were a more expensive frame then my stock one. At this point I decided to wait a little longer for my stock frame ( which I really wanted back ). Big mistake !! Three weeks later still no glasses and was told they had no idea when my original frames would be in. Their repeated response was " sorry about that " as if they could care less about helping you. At this point I told GlassesUSA to refund my money and I would go elsewhere. No telling when that might happen but rest assured if it does not happen within the next 10 days they have not heard the last of me. If I were advising a future customer about whether on not to order from this company I would say DON'T DO IT !! Buy your glasses elsewhere so that you can actually go to a store and resolve your issue face to face with someone who really cares about customer service. As I stated in my review title this is the WORST CUSTOMER SERVICE I have ever experienced ! BEWARE !!
They offered to send a coupon code with 60 % off the first purchase. I spent a lot of time choosing the frame, get my prescription in and started to order the pair. When it was time to put in the coupon code it was invalid. I tried with another frame. Same thing. I called customer service and they could not give that discount over the phone. They had another brilliant idea to give me another generous discount that was $120 dollars less. I declined and hang up. I then checked all their coupon codes they offer at different places. It says 50%, 70% and 80%. When you use these discounts it turns out that it is not %. It is dollars. You get about half the discount you expect. I am sure they trust that the customers are less stubborn than I am and just order anyway.
This company is without a question a scam. I ordered a pair of Ray Ban glasses. Upon receiving, the plastic feels cheap and the hinges of the temples do not provide outward flexibility. My old pair is a legit ray band I bought from my optometrist office and when comparing side by side, it's sooo obvious the pair from GlassesUSA is a fake. The company is based in Israel (based on wikipedia) I assume this is where they received the counterfeit products from. there are many youtube videos to teach hot to spot fake ray ban and it's 110% without any doubes a fake!
I was somewhat concerned by the # of negative reviews which I read on BBB and this review site, so I thought a bit before ordering...
HOWEVER, when I finally did, I actually had a 5 STAR experience!
I finally chose GlassesUSA because:
1) I didn't want to pay an outrageously unfair amount of money for glasses
2) I had stopped in to a local provider and was disappointed in the style selection
3) I found the GlassesUSA Website extremely user-friendly; very easy to locate both the style and material of frames I was interested in
4) I loved the fact that GlassesUSA not only provided precise dimensions on the frames so I could compare them to my own, but they also had a range of "Faces" on which I could see the exact same glasses, and/or even upload my own photo or use my webcam like a mirror.
5) They were also offering a great discount
So.....I took the plunge and placed two separate orders for glasses. This was my experience:
1) I received immediate and timely updates from GassesUSA on the status of my order at each step in the process (Purchase/Production/QC/Shipping)
2) GlassesUSA also provided a USPS Tracking # so I was able to follow the progress of the shipment once it left their facility.
3) I received my new glasses in just one week (1 week earlier than the original ETA)
4) The glasses are fantastic quality and restored my struggling eyes to perfect vision.
I was delighted from start to finish and will continue to use GlassesUSA for my refills.
Cannot understand why so many complained.....perhaps GlassesUSA sells so many glasses and this represents only 1% of overall buyers experience. I had a great experience myself.
I too fell victim to this evil companies games of lies and stealing money. I ordered glasses on April 20th with the 3 installment payment plan. I got an email saying that my glasses had shipped 6 days later. For about a week I kept checking the USPS tracking number provided me and it kept saying that the label had been created but the carrier hasn't recieved the package yet (which means they never sent it). I called Glassesusa to inquire about the shipping, because they had already taken out the first payment. First they said they shipped it on the 23rd, but the email I recieved and USPS said that the label was created on the 26th. I was also yelled at by the customer service representative (Who I swear is the same person everytime you call) because I kept calling to make sure they didn't start the 14 day return policy because I recieved another email saying we hope you are enjoying your new glasses, but I still had not received the glasses. He was so rude that at that point I was disgusted with this company. I kept calling to inquire about where my glasses were and they said they would have to forward it to the delivery department for further review. I would get emails saying that they are still looking into the matter and finally I got a message saying that as part of their terms and conditions they are not responsible for the glasses anymore once it leaves their facility. I was so pissed I called them again demanding answers. They told me to call USPS and I did and they said they still haven't received a package. I called them back to tell them what USPS told me and they finally sent me an email saying we are sorry but your glasses got lost in the mail (Bullshit! They never sent them). Apparently, I ordered the last pair of glasses in the style I liked, so they offered me any price replacement glasses that were not premium glasses, store credit or a full refund. I did not like any of the other glasses they offered and was so over this company I opted for a refund. I replied to the email I wanted a refund and no response so I called them and told them I want a refund the guy said he was processing the refund and should see it within a few business days. Well now today I can see almost $84 (which is the last two payments) pending as a DEBIT! Not credit!! I called them yet again and the representative said since I chose the 3 payments option they have to charge the full amount of the purchase to refund the full amount instead of just cancelling the payment plan and refunding the first payment. Like does this make sense to anyone? Why didn't the guy who said he was going to refund my money tell me they were going to do some shifty underhanded bullshit like that?! They are scammers!!! I have to cancel my credit card now and dispute the charges because I do not trust them! DO NOT! I REPEAT, DO NOT DO BUSINESS WITH THEM!!!!
Their customer service and response times are ridiculous!! I placed an order and it wasn't until 5-7 attempts (each time was on hold NO LESS then 15 minutes) and 14 days later they informed me they were out of stock on the frames I ordered. I'm STILL waiting on my refund... THEIR BASICALLY STEALING FROM ME AND NOT RESPONDING OR GIVING MY REFUND OR PRODUCT!! Do yourself a favor and order from someone else!! Filed a fraud claim with my cc company along with my paper trail!