Glasses USA Reviews

Glasses USA Customer Reviews
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Horrible Company
Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.
The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.
A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. As of almost March 2019, I'm still being told that the glasses are lost and they won't issue my refund.
Almost $190 wasted because this company is a scam.
Nothing yet
Wish I had done some research before buying.
This is my current experience with them. There are lies all throughout these chats.
Elizabeth McLaughlin
Feb 22, 07:37 PST
Chat started: 2019-02-22 03:14 PM UTC
(03:14:09 PM) elizabeth mclaughlin: Order #101525031
I never received these glasses. Upon searching for the status using my order number,
YOUR GLASSES ARE IN QUALITY TESTING.
ONCE YOUR GLASSES PASS OUR RIGOROUS 5-STRIPE QUALITY INSPECTION AND ARE PACKAGED, YOU WILL IMMEDIATELY RECEIVE THE TRACKING INFORMATION.
Quality assurance normally takes 2-3 business days.
What the heck is up with that? The day before yesterday I was told it had shipped!
(03:14:21 PM) *** Matt Stephenson joined the chat ***
(03:14:55 PM) Matt Stephenson: Hi Elizabeth!
(03:15:08 PM) Matt Stephenson: Let me check the status of your order and I will be back in a moment
(03:19:31 PM) Matt Stephenson: Your glasses have completed our 5 -stripe quality assurance testing and are currently in transit to our sorting facility. The tracking number should be assigned and become active within 1-2 business days.
You will be able track your order through our website by clicking on the following link:
http://www.glassesusa.com/tracking/search/.
Please note that the tracking system is space sensitive.
(03:20:26 PM) elizabeth mclaughlin: Well why did the csr I chatted with the day before yesterday, lie to me and give me the wrong UPS tracking number, when theyt weren't even shipped!
(03:20:33 PM) Matt Stephenson: You can expect your item to be delivered within next wekk, in the other hand, I will send a notification to our relevant department for an update of your order status.
(03:20:59 PM) elizabeth mclaughlin: There is something fishey with this company! And, I will make sure to let others know!
(03:21:04 PM) Matt Stephenson: Let me further check, one moment please.
(03:22:53 PM) Matt Stephenson: I can see here that our relevant department provide a tracking number, 1Z8WF1780476531138.
(03:23:04 PM) Matt Stephenson: And it is our for delivery today.
(03:23:47 PM) elizabeth mclaughlin: This is the chat I had with Sarah the day before yesterday.
(03:23:49 PM) elizabeth mclaughlin: Chat started: 2019-02-20 01:34 PM UTC
(01:34:48 PM) elizabeth mclaughlin: Order # 101525031
Where are these glasses? The CSR I spoke with last, stated they were shipped out. I haven't received a shipping confirmation or tracking number.
(01:35:20 PM) *** Sarah Simpson joined the chat ***
(01:35:33 PM) Sarah Simpson: Hi Elizabeth!
(01:35:36 PM) Sarah Simpson: Let me check the status of your order and I will be back in a moment
(01:35:57 PM) elizabeth mclaughlin: Thank you
(01:41:54 PM) Sarah Simpson: This is the tracking number 1Z8WF1780476531138 please click on the link
https://www.ups.com/track?loc=en_US
NOT TO BE TRUSTED!!!!
Worst Company Ever!
Frustrated Consumer
Sketchy!!!!!!!!!
You're not very business savy. Call credit card company and dispute the charges even if a debit card. They will credit your card while they investigate.
Great company if you don't have to deal with customer service
I initially had a great experience with this company. I found the website user friendly and the selection to be sufficient. I received my pair of my glasses for a good price and was quite happy with them... for a few months. One day when I was trying to adjust the metal arm, the arm broke off at the hinge which was upsetting as they weren't even close to a year old. I remembered seeing on their website that they have a 365 day warranty policy (GREAT.) What they don't advertise is that you do not get your money back or a replacement pair. You get a partial credit... 50% of what you paid and you have a to pay for the return shipping and tracking. RIP OFF. They can't even stand behind their glasses. This was just one instance. Since I was initially happy with my glasses I decided to buy two other pairs shortly after I purchases the first pair. Once received, I found them to be of terrible quality and unsuitable for me. Trying to get my money back was an absolute nightmare. It took months. Trying to get ahold of them was nearly impossible. When I would get a response it was as if it was a robot answering with generic messages and not actually reading my whole email to answer my specific questions.
So if you don't have any problems with your glasses and never have to deal with customer service/returns, then go ahead and use this terrible company.
exactly how i feel. 3 weeks and tracking has not moved
bad company and bad support. I'll never buy anything here again
Bad customer service
Worst customer service company I have ever experienced !!
I have pretty much the same problem from what I am reading in complaints about these isreal glasses were not going to get our money back. join me in posting on facebook, wiki, twitter,instagram and you tube lets put these crooks in prison or at least out of business. jack@ [email protected] I look forward to see you reposting
Do not order from scammers!
They offered to send a coupon code with 60 % off the first purchase. I spent a lot of time choosing the frame, get my prescription in and started to order the pair. When it was time to put in the coupon code it was invalid. I tried with another frame. Same thing. I called customer service and they could not give that discount over the phone. They had another brilliant idea to give me another generous discount that was $120 dollars less. I declined and hang up. I then checked all their coupon codes they offer at different places. It says 50%, 70% and 80%. When you use these discounts it turns out that it is not %. It is dollars. You get about half the discount you expect. I am sure they trust that the customers are less stubborn than I am and just order anyway.
SCAM.
AVOID
Agree with it, i have the same story. I did order on a prescription Ray Ban sun glasses but i got chip regular frame with chip prescription lenses and just lenses from Ray Ban. Scam. Because Ray Ban prescription glasses coast around $ 450 but this company sell by $200
Ray Ban prescription sun glasses*
Great Experience, Quality & Price -- Glad I went ahead and ordered
I was somewhat concerned by the # of negative reviews which I read on BBB and this review site, so I thought a bit before ordering...
HOWEVER, when I finally did, I actually had a 5 STAR experience!
I finally chose GlassesUSA because:
1) I didn't want to pay an outrageously unfair amount of money for glasses
2) I had stopped in to a local provider and was disappointed in the style selection
3) I found the GlassesUSA Website extremely user-friendly; very easy to locate both the style and material of frames I was interested in
4) I loved the fact that GlassesUSA not only provided precise dimensions on the frames so I could compare them to my own, but they also had a range of "Faces" on which I could see the exact same glasses, and/or even upload my own photo or use my webcam like a mirror.
5) They were also offering a great discount
So.....I took the plunge and placed two separate orders for glasses. This was my experience:
1) I received immediate and timely updates from GassesUSA on the status of my order at each step in the process (Purchase/Production/QC/Shipping)
2) GlassesUSA also provided a USPS Tracking # so I was able to follow the progress of the shipment once it left their facility.
3) I received my new glasses in just one week (1 week earlier than the original ETA)
4) The glasses are fantastic quality and restored my struggling eyes to perfect vision.
I was delighted from start to finish and will continue to use GlassesUSA for my refills.
Cannot understand why so many complained.....perhaps GlassesUSA sells so many glasses and this represents only 1% of overall buyers experience. I had a great experience myself.
sounds like you were hired by the company to make this review. Typical. Trying so hard to debunk all the negative reviews
Your review is too detailed, bro. No one breaks down points like these unless they work for the company. Try again.
Yeah, well I don't work for them and this was the first time in my life I've even needed prescription lenses. I've excelled in my profession because I am detailed oriented, and that's how I do everything. Sorry, bad call. ;-)
HAHA you said "bad call" as if one of these days there would be a good call if it's finally revealed the company hires people to review them? I am guessing you excelled in your job as either a low ranked customer service rep or marketing assistant.
Also, it's the first time in your life you ever needed an Rx lenses and you decided to order it online? Either you must be actually dumb or made up a very lame excuse.
FYI, most people with nearsightedness developed it very early in life. And I'd you are old enough to have farsightedness you probably wouldn't order the FIRSF air of your glasses online either (as most old people are old school and skeptical about internet purchases). I think you are pretty stupid to think anyone would believe those lies.
No actually, I have been farsighted since childhood and have used drug store readers for the past 10 years just for reading.
Because I have different sight in both eyes, it was becoming more difficult to read and I feared I was damaging my eyes.
Actually, professionally my background is both in technology and Web site development, which I did free lance (to include developing entire product and Web commerce sites) and Accounting and Business Management full time.....all of which require extreme attention to detail.
Sorry, but you're incorrect on all counts... I'm not in any way connected to GlassesUSA....Just pleased with my first purchase and I frequently offer reviews on ALL my online purchases, especially on Amazon.
You are paid lair this is a scam and you should be ashamed of yourself
Total Scam!!
couldnt agree more
DO NOT ORDER FROM THEM!!!!
5/7/18
Their customer service and response times are ridiculous!! I placed an order and it wasn't until 5-7 attempts (each time was on hold NO LESS then 15 minutes) and 14 days later they informed me they were out of stock on the frames I ordered. I'm STILL waiting on my refund... THEIR BASICALLY STEALING FROM ME AND NOT RESPONDING OR GIVING MY REFUND OR PRODUCT!! Do yourself a favor and order from someone else!! Filed a fraud claim with my cc company along with my paper trail!
Company Does Not Deserve To Exist!
Glasses USA is a scam
Glasses are the wrong prescription and they want me to verify it with an ophthalmologist who we do not have in our city. I got the prescription from a checkup in Washington state and those glasses are fine. Sent that prescription. It would cost me at least $2,000 to fly down to Washington which is not reasonable. I have heard this company is out of Israel. Is it USA owned and operated? They refuse to give me a refund on glasses I am willing to return.
The frames are very cheap and flimsy. In this case you don't even get what you pay for!
Garbage product., garbage service
I paid for expedited shipping and receive both pairs of glasses (one set a week after the first set) late, making it so I did not have them for a big trip we were going on. I get back, try them on and find that the frames are HORRIBLE quality. They won’t stay on my face and the lenses seemed to not be right. I decided to try them for the week to see if maybe my eyes just needed to adjust. They never did. I actually found it more dangerous to drive with the glasses on than to drive without glasses entirely. I’m not sure if they gave me the wrong prescription or if their lenses are just complete crap.
I called to see about getting a refund (even though I was out of the refund window due to THEIR MISTAKE) and was insulted by their only customer service representative “Jane” multiple times. Even if I was in the 14 day grace period, there is fine print stating you actually will not get most of your money back. “Jane” raised her voice at me, insulted me and told me that I would not be getting any kind of refund. She said my only hope was to possibly provide receipts from my trip (what????) to prove I was gone and to take the glasses to my optometrist (also what???) to prove they were the wrong prescriptions. I’m completely appalled by the conversation that took place and have never dealt with a customer service
DO NOT BUY FROM GLASSES- USA see WIKI information linked
Almost 6 weeks later, I am still trying to get a credit or a pair of glasses. Additionally, not only will they NOT issue a credit card credit, forced a "Store Credit" and now they arbitrarily reduced my "Store Credit" for no legitimate reason other than to take advantage of a customer. NEVER AGAIN. DO NOT USE THEM.
Parent Company - Optimax Investments Company - Tel AVIV company - USA locations https://en.wikipedia.org/wiki/GlassesUSA#cite_note-6
This is for information only, I have nothing against ANY foreign companies doing business in the US. I just thought you should know.
Please read all the reviews, especially the negative ones about not getting a refund. They do not want to issue a credit to your credit card under almost any circumstances. READ ALL WEBSITE INFORMATION VERY CAREFULLY. If you need bifocals or Progressive glasses you can almost be assured to have problems. They will only issue store credit - which forces you to buy something from them or forfeit your entire purchase price.
Bi's and Prog's require an Optometrist and/or an Optician to correctly measure not only your prescription but measurements needed to correctly fit your glasses. Without those specific "frame determined dimensions" you will not see correctly, you will try to return glasses, get a store credit and around and around GlassesUSA will take you.
Did I mention that you should very carefully read their website information because they WILL use it against any attempt to get a credit on your credit card.
There are dimensions which absolutely require the exact FRAMES in order to measure the height of your eyes in reference to the frames. GLASSES USA not only minimizes the importance of some dimensions on their website but they don't even mention others. Then you order, send them back, get issued a credit and on and on it goes.
I ABSOLUTELY DO NOT RECOMMEND GLASSES-USA.
Good luck cancelling an order with them
Fine for simple prescriptions
Fine for simple prescriptions.
“I ordered a pair of glasses with progressive lenses. The distance portion, which requires less precision, is fine. The near portion was manufactured with the wrong pupillary distance. They were essentially unusable. I asked for a refund, but was talked into accepting a store credit instead. They made another pair for me; these were also wrong.
This time I wanted a refund. Imagine my surprise when I was informed that by taking the store credit, I have up ever getting a refund on those glasses. As a matter of fact, they would remake them one more time, and then, right or wrong, is have no recourse. I'd just have to consider the $400 wasted.
My advice: if you use these folks, do so for a simple prescription only. If they're not right, get a refund. If you keep getting a refund when you order, you can keep ordering a brand new pair (another initial purchase) until they get it right or you go somewhere else.
The whole return process is slimy.”