GlassesUSA.com Reviews

GlassesUSA.com
Based on 63  Reviews



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About GlassesUSA.com

GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.

If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.

The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.

The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.

After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.

All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.

If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.

Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.

If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.

63 ‘GlassesUSA.com’ Reviews
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1 Review

Avoid



November9, 2017

I ordered two pair of bifocal glasses. Several days AFTER I placed my order and paid for it, I got an email saying that my "prescription is too large for a bifocal lens" but strangely enough, they could make them in progressives for more money, of course. There is absolutely no reason why my order was accepted if there are restrictions such as this; such restrictions should be part of their online order processing (in BASIC programming lingo, its a classical IF..THEN statement), and, in this day and age of online security concerns, I am miffed that they could only tell me this AFTER they received my credit card information.

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2 Reviews

Good website



November3, 2017

GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.

If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.

The company also offers what

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1 Review

Slow but good service.



November2, 2017

The progressive glasses did not work for me. The toll free number provided does not work in Canada and no alternative is given. I had to use Google phone to get through. The service rep was very helpful and courteous and provided a refund without question. Canadians must pay for return postage and expect long delays.

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1 Review

Worst Gift Card



October12, 2017

I ordered a pair of glasses through this website, glasses were great..but I didn't realize that the gift card had A. an expiration date and B. You HAVE to use the full amount of the gift card all at ONCE on ONE product. Pardon me, but I think that rule is not common. So what happened? I paid less for the glasses than what was on the card, meaning, I am not out of the considerable amount left on the card; the card cannot carry a balance.
Suggestion: please train your customer service reps to use words like "Hello, how are you" "I am sorry, let me see what I can do for you" as well as put the fine print in big RED letters so the customer knows what they are getting themselves in to.

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1 Review

Glasses USA is excellent!



October9, 2017

My husband's glasses came today and they are perfect! we have had trouble with his prescription before, at high-priced brick and mortar opticians, as he has very bad vision. I am very pleased and their quality control checks are 2nd to none! The 1st set didn't pass their quality control so they remade the lenses BEFORE sending to us! I'm very, very, impressed with them! Thank you, GLASSES USA, for doing an outstanding job and we will buy again from you!

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Worse Company ever



September19, 2017

I wouldn’t recommend this website to a fraudster, because white frankly Glasses USA would come out to be the bigger scam artist.

Glasses USA has a “virtual mirror" feature on their website that’s supposed to show a true representation of how the glasses will fit. I've used this feature to purchase these pair of glasses and they do not fit at all. The glasses in person doesn't fit anything like the virtual try on feature advertised. I even spoke to a supervisor Art, (Feel free to pull our phone call from
Sep 3, 09:40 PDT where he even ADMITS that they feature is not as good as advertised). Even your supervisor advertised that the virtual mirror feature wasn't as accurate as they advertised. These Michaels Kors Adrian IV glasses that fit nothing like advertised. It is huge, chunky and is practically falling off my face. The lens's prescription are also off, and is giving me massive headaches, so the glasses are unwearable. The company have refused to send me a shipping label to have it returned, and they still have not answered my 4 requests for a RMA. This is definitely a very complicated and smart scamming website. Requested a call back from a supervisor 8 hours ago, also sent an email and still no response. I've already put in 2 tickets, sent 3 emails, sent Facebook posts and face book direct messages, and still no one has gotten back to me with a response. I feel like I have to jump through hoops just to get my money back. POTENTIAL BUYERS beware of this company. If you ever have to return your product, prepare to constantly have to reach out just to get a person to help you and jump through a lot of hoops just to get your money back. Definitely not a good start when it comes to customer resolutions. I'm still waiting to have a shipping label sent out to return these glasses. Plus, you only get 2 returns until they REFUSE to have the glasses returned again. So you have a high likelihood of being stuck with a pair of glasses that you absolutely HATE.

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1 Review

Horrible experience



August7, 2017

I ordered a pair of glasses on their website. Credit card gets charged. Never receive any confirmation email following the purchase. I email them several times about the purchase, and several days later someone sends me the tracking # to my purchase. Ok. When the package finally comes (I kid you not), I find an empty case with NO glasses inside. Annoyed, I contact the customer service about this and request a refund. They tell me that they don't offer refunds and cite one of their "terms and conditions" that states something like: 'we are not responsible for your product after it ships'.

I have never had a worse experience with any vendor/retailer in my life. Every interaction I had with them throughout the last couple weeks has been negative. The customer service is horrid. This is a borderline scam operation. Please save yourself the hassle and STAY AWAY from these crooks. I do not know how they are still in business.

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1 Review

So disappointed!



June29, 2017

I ordered a set of sunglasses from them on June 6, and they were finally shipped on June 26, but have yet to arrive. I called to ask why it took so long to ship them, and they stated there was a "production problem". I asked if they were using expedited shipping to make up for it, and they said no.
My son received his glasses today, and he is very happy with them, but there was an issue with his prescription. I apparently didn't attach it the correct way when we ordered his set, so they tried to call me to let me know. Be aware that they use fake numbers from your local area code to contact you. I kept refusing the call because I thought it was a scam. They left a message on my voice mail, but it was unintelligible. The person spoke with a very strong accent and spoke quickly so all the words blurred together. I eventually answered when they called and we got my son's prescription sent in. I am hoping that my sunglasses will work, but based on the reviews I read here, I am planning for disappointment. I wish I had checked here first.

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