GlassesUSA.com Reviews

GlassesUSA.com
Based on 59  Reviews



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About GlassesUSA.com

GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.

If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.

The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.

The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.

After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.

All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.

If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.

Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.

If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.

59 ‘GlassesUSA.com’ Reviews
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1 Review

Garbage product., garbage service



February6, 2018

I paid for expedited shipping and receive both pairs of glasses (one set a week after the first set) late, making it so I did not have them for a big trip we were going on. I get back, try them on and find that the frames are HORRIBLE quality. They won’t stay on my face and the lenses seemed to not be right. I decided to try them for the week to see if maybe my eyes just needed to adjust. They never did. I actually found it more dangerous to drive with the glasses on than to drive without glasses entirely. I’m not sure if they gave me the wrong prescription or if their lenses are just complete crap.
I called to see about getting a refund (even though I was out of the refund window due to THEIR MISTAKE) and was insulted by their only customer service representative “Jane” multiple times. Even if I was in the 14 day grace period, there is fine print stating you actually will not get most of your money back. “Jane” raised her voice at me, insulted me and told me that I would not be getting any kind of refund. She said my only hope was to possibly provide receipts from my trip (what????) to prove I was gone and to take the glasses to my optometrist (also what???) to prove they were the wrong prescriptions. I’m completely appalled by the conversation that took place and have never dealt with a customer service

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1 Review

DO NOT BUY FROM GLASSES- USA see WIKI information linked



January21, 2018

Almost 6 weeks later, I am still trying to get a credit or a pair of glasses. Additionally, not only will they NOT issue a credit card credit, forced a "Store Credit" and now they arbitrarily reduced my "Store Credit" for no legitimate reason other than to take advantage of a customer. NEVER AGAIN. DO NOT USE THEM.

Parent Company - Optimax Investments Company - Tel AVIV company - USA locations https://en.wikipedia.org/wiki/GlassesUSA#cite_note-6

This is for information only, I have nothing against ANY foreign companies doing business in the US. I just thought you should know.

Please read all the reviews, especially the negative ones about not getting a refund. They do not want to issue a credit to your credit card under almost any circumstances. READ ALL WEBSITE INFORMATION VERY CAREFULLY. If you need bifocals or Progressive glasses you can almost be assured to have problems. They will only issue store credit - which forces you to buy something from them or forfeit your entire purchase price.

Bi's and Prog's require an Optometrist and/or an Optician to correctly measure not only your prescription but measurements needed to correctly fit your glasses. Without those specific "frame determined dimensions" you will not see correctly, you will try to return glasses, get a store credit and around and around GlassesUSA will take you.

Did I mention that you should very carefully read their website information because they WILL use it against any attempt to get a credit on your credit card.

There are dimensions which absolutely require the exact FRAMES in order to measure the height of your eyes in reference to the frames. GLASSES USA not only minimizes the importance of some dimensions on their website but they don't even mention others. Then you order, send them back, get issued a credit and on and on it goes.

I ABSOLUTELY DO NOT RECOMMEND GLASSES-USA.

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1 Review

Good luck cancelling an order with them



January5, 2018

I ordered two pairs of glasses with them no problem. I placed an order for a 3rd; however, sent them multiple e-mails asking to cancel the order less than 24 hours after placing the order which was two weeks pre-production. Even though they acknowledge receiving the e-mails (which was noted next to my order,) they still continued with production. Now, my glasses are in their quality control process. They are telling me that they cannot cancel the order even though the glasses are days away from boxing and shipping. If their site states, "If, for any reason, you are not completely satisfied with your order, you may return it within the first 14 days. We even provide you with a return shipping label, no questions asked," then why cannot I return an item I do not want that has not been boxed or shipped yet??? Why put me through the hassle of having to ship back something I do not want to receive in the first place. I have made them aware that if I receive the cancelled order that I will not only return it; but NEVER order another pair of glasses from them again.

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1 Review

Fine for simple prescriptions



December26, 2017

Fine for simple prescriptions.

“I ordered a pair of glasses with progressive lenses. The distance portion, which requires less precision, is fine. The near portion was manufactured with the wrong pupillary distance. They were essentially unusable. I asked for a refund, but was talked into accepting a store credit instead. They made another pair for me; these were also wrong.

This time I wanted a refund. Imagine my surprise when I was informed that by taking the store credit, I have up ever getting a refund on those glasses. As a matter of fact, they would remake them one more time, and then, right or wrong, is have no recourse. I'd just have to consider the $400 wasted.

My advice: if you use these folks, do so for a simple prescription only. If they're not right, get a refund. If you keep getting a refund when you order, you can keep ordering a brand new pair (another initial purchase) until they get it right or you go somewhere else.

The whole return process is slimy.”

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1 Review

Avoid



November9, 2017

I ordered two pair of bifocal glasses. Several days AFTER I placed my order and paid for it, I got an email saying that my "prescription is too large for a bifocal lens" but strangely enough, they could make them in progressives for more money, of course. There is absolutely no reason why my order was accepted if there are restrictions such as this; such restrictions should be part of their online order processing (in BASIC programming lingo, its a classical IF..THEN statement), and, in this day and age of online security concerns, I am miffed that they could only tell me this AFTER they received my credit card information.

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2 Reviews

Good website



November3, 2017

GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.

If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.

The company also offers what

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1 Review

Slow but good service.



November2, 2017

The progressive glasses did not work for me. The toll free number provided does not work in Canada and no alternative is given. I had to use Google phone to get through. The service rep was very helpful and courteous and provided a refund without question. Canadians must pay for return postage and expect long delays.

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1 Review

Worst Gift Card



October12, 2017

I ordered a pair of glasses through this website, glasses were great..but I didn't realize that the gift card had A. an expiration date and B. You HAVE to use the full amount of the gift card all at ONCE on ONE product. Pardon me, but I think that rule is not common. So what happened? I paid less for the glasses than what was on the card, meaning, I am not out of the considerable amount left on the card; the card cannot carry a balance.
Suggestion: please train your customer service reps to use words like "Hello, how are you" "I am sorry, let me see what I can do for you" as well as put the fine print in big RED letters so the customer knows what they are getting themselves in to.

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