Glasses USA Reviews
Glasses USA Customer Reviews
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You get what you pay for
Should have read the reviews
Low quality Ray-Ban
Nightmare in online ordering
1 year waiting
Worried and I don't have my order yet.
Same as everyone else; no glasses and no refund
I placed an order for two prescription premium frames with custom lenses. I used a discount code in addition to a store credit that I had from returning a pair earlier this year. After two weeks I get an email that one frame was sold out and to select another, which I did. I responded to the email as directed but only got an automated response. I also noticed that the second frame was significant'tly cheaper on another site so I sent an email with the screen shot and wen address. Also received an automated response (they advertise price match guarantee. That never happened).
So began the phone calls. I told the “service” rep (located somewhere in Asia) of the order change. I was assured that all would be processed. It wasn’t. I never received any further emails except for automated responses to my requests for updates. So I look today and not only had my order status not changed, the second pair of frames is now sold out. So I make another call to Asia and explain the situation several times to “ralph” who at first Is unable to calculate what the cost would be should he remove the unavailable frame, and then can’t figure out how to refund the entire order plus the credit. He finally assured me that the refund will be given in three days and the store credit returned. Of course none of this happened. Now I get to file complaints with the FTC and bbb and my credit company to have my money returned.
DO NOT ORDER THROUGH THIS COMPANY. IT IS A SCAM!!!!!!
Terrible Product and Terrible Service
Concur with all previous complaints
I had the same experience as many on this website. Order delayed in production, email status will take 2 days, we're sorry for your inconvenience, etc. Nothing but excuses and no glasses! I have started a credit card charge dispute with my credit card company and will update as things progress.
Never use this company! Please be warned. I wish I had looked up reviews before placing my order. Lesson learned.
No help at all
Ordered glasses, paid money and a month later, no response to my status requests - same story every time I call:
"We'll forward your request to production"
Just a brick wall. They need a new support manager apparently - avoid at all costs.
No Glasses, No Money, No Answers
Hard to believe it's not a scam.
A Nightmare. Never Use Them. Maybe a Scam.
They wouldn’t correct my prescription for progressives (in spite of repeated attempts to contact them right after placing the order) or cancel my order, which arrived with frames that didn't fit and the wrong prescription. (They tried to tell me that the scrip, which had been written by a doctor of optometry at one of the best medical centers in the country was “wrong” and that I hadn’t contacted them in time to correct the scrip or cancel the order, although I contacted them an hour or two after the order and the rep refused to correct my prescription online. He told me to email in the correction, and dismissed my concern that it wouldn’t be received on time, which is exactly what happened in spite of repeated attempts to confirm that they’d received the correction).
When I received the glasses, the frames were too large and the prescription was wrong, so I returned them right away.
Since returning the glasses (a huge hassle, although I’d been assured returns would be “easy”), they still haven’t sent my refund, thirty days after they received the returned glasses and nearly a month and a half after the original order. Refunds were supposed to take 30 days at most. I have been told by their so called “customer service” that they’ve contacted billing, from whom I still haven’t heard. And this refund was for an order that they messed up, so it shouldn’t have been sent at all. I’m paying for their multiple screwups.
And unfortunately the HSA card company doesn’t support disputing charges. I may have to look into other avenues, if any exist.
Also, a few days after the return was received, there were attempted fraudulent charges against my HSA card, which I’ve had to replace as a result. Coincidence? Maybe, but I doubt it.
So after innumerable phone calls, emails, and tickets, I have no glasses and no refund. I’ve had to replace an HSA card I previously used for years without any problems. I may never get my money back from GLASSESUSA. I may as well have flushed that money down the toilet. Along with the time and aggravation, that’s no bargain.
P.S. I got a beautiful pair of glasses at Costco Optical. No problems, no hassles, great service, perfect fit, nice frames, correct prescription. And I got them about 5 days after the original fitting. More money than GLASSESUSA, but since GLASSESUSA was a total waste of money anyway, Costco was so worth it.
Update: I was able to file a dispute for GLASSESUSA’s payment with the bank backing the HSA card, although the company administering the HSA wouldn’t do it.
Further update: About a week after I filed the dispute, GLASSESUSA emailed me saying they were processing my refund and that I should allow another 2 weeks for the refund to appear...( so that a refund that was supposed to take 2 weeks will in fact take almost two months). And this is also two months after the original order which they would not cancel. I’ve had this experience before with unscrupulous businesses. They refuse to issue a refund and give me the runaround about it, but sudddenly the refund magically appears AFTER I file a credit card dispute. However, I am skeptical. Let’s see if I actually get the refund. GLASSESUSA has zero credibility with me right now.
Would not correct defective progressive lenses.
f any of you are considering doing business with GlassesUSA.com you should not. I placed an order yesterday that included all of the information that was requested including a screen shot of my prescription. This morning I received an email saying that I didn't submit my prescription. When i went to the website it wouldn't allow me to log in . Wrong email and/or password. When I entered my email address to reset my password I never received the email enabling me to reset so I tried their chat line. It took forever for a response and when I did get one, the tech gave me an addess to send the prescription. I did exactly what was asked and they didn't get the prescription.So at this point, I couldn't reset my password and I couldn't satisfy their request for my prescription. The tech told me to resend it but I did not. I told her that I was doubting their ability to fulfill my order as the customer service was so poor. When I asked how to cancell the order she provided a link where I filled out all of the necessary information. I'm still waiting for a confirmation and quite frankly I doubt that I will get one. Now i'm expecting that they will charge my credit card and I will not get my glasses creating yet another problem for me. Do yourself a favor and avoid this company at all cost and feel free to share this post with your friends so that they can avoid them as well. I haven't experienced this level of incompetence in a long time. Pathetic!
Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.
The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.
A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. As of almost March 2019, I'm still being told that the glasses are lost and they won't issue my refund.
Almost $190 wasted because this company is a scam.
Wish I had done some research before buying.
This is my current experience with them. There are lies all throughout these chats.
Feb 22, 07:37 PST
Chat started: 2019-02-22 03:14 PM UTC
(03:14:09 PM) elizabeth mclaughlin: Order #101525031
I never received these glasses. Upon searching for the status using my order number,
YOUR GLASSES ARE IN QUALITY TESTING.
ONCE YOUR GLASSES PASS OUR RIGOROUS 5-STRIPE QUALITY INSPECTION AND ARE PACKAGED, YOU WILL IMMEDIATELY RECEIVE THE TRACKING INFORMATION.
Quality assurance normally takes 2-3 business days.
What the heck is up with that? The day before yesterday I was told it had shipped!
(03:14:21 PM) *** Matt Stephenson joined the chat ***
(03:14:55 PM) Matt Stephenson: Hi Elizabeth!
(03:15:08 PM) Matt Stephenson: Let me check the status of your order and I will be back in a moment
(03:19:31 PM) Matt Stephenson: Your glasses have completed our 5 -stripe quality assurance testing and are currently in transit to our sorting facility. The tracking number should be assigned and become active within 1-2 business days.
You will be able track your order through our website by clicking on the following link:
Please note that the tracking system is space sensitive.
(03:20:26 PM) elizabeth mclaughlin: Well why did the csr I chatted with the day before yesterday, lie to me and give me the wrong UPS tracking number, when theyt weren't even shipped!
(03:20:33 PM) Matt Stephenson: You can expect your item to be delivered within next wekk, in the other hand, I will send a notification to our relevant department for an update of your order status.
(03:20:59 PM) elizabeth mclaughlin: There is something fishey with this company! And, I will make sure to let others know!
(03:21:04 PM) Matt Stephenson: Let me further check, one moment please.
(03:22:53 PM) Matt Stephenson: I can see here that our relevant department provide a tracking number, 1Z8WF1780476531138.
(03:23:04 PM) Matt Stephenson: And it is our for delivery today.
(03:23:47 PM) elizabeth mclaughlin: This is the chat I had with Sarah the day before yesterday.
(03:23:49 PM) elizabeth mclaughlin: Chat started: 2019-02-20 01:34 PM UTC
(01:34:48 PM) elizabeth mclaughlin: Order # 101525031
Where are these glasses? The CSR I spoke with last, stated they were shipped out. I haven't received a shipping confirmation or tracking number.
(01:35:20 PM) *** Sarah Simpson joined the chat ***
(01:35:33 PM) Sarah Simpson: Hi Elizabeth!
(01:35:36 PM) Sarah Simpson: Let me check the status of your order and I will be back in a moment
(01:35:57 PM) elizabeth mclaughlin: Thank you
(01:41:54 PM) Sarah Simpson: This is the tracking number 1Z8WF1780476531138 please click on the link
NOT TO BE TRUSTED!!!!
I had the exact same experience in the past week. Worst customer service experience EVER. They lie and have no answers DO NOT BUY FROM GLASSESUSA.COM, its not even a USA company, they use the name to trick customers into thinking its a USA company