Glasses USA Reviews

Glasses USA
( 128 reviews )

Glasses USA Customer Reviews

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You get what you pay for
November 7, 2019
This place sucks. Cheap materials. Glasses fell apart almost right away. I was offered a credit of $15. Instead of a replacement. Horrible customer service

Should have read the reviews
November 6, 2019
I ordered two pairs of glasses from them over one month ago. I did receive one pair quite quickly. They're cheap and fine. BUT the other (nicer, more expensive) pair disappeared and no one can tell me where they went. They will not answer the phone and their "customer service emails" (bots?) answer with the same stock "we shipped your glasses, please be patient." I have been patient. It's been a month and I'd like a refund. But they won't do it. Caveat emptor.

Low quality Ray-Ban
October 28, 2019
My glasses were supposed to be Ray-Ban but the lettering came off after a month. Also the frame was coming apart. My local optometrist said my glasses appeared to be a low quality knockoff. Company never responded to my complain.

Nightmare in online ordering
October 10, 2019
I have ordered from before and now I remember what I have never liked about them. In this online ordering age getting information about your order should be seamless. They offer very little information about your order in process and what you do get is not reliable. Most of the time your glasses are in the Quality Assurance department and when there it is like the Black Hole. No information goes in or out. Shipping notices come after your glasses have arrived. I bought the BOGO special. Sunglasses arrived first, BROKEN frame. NO ONE can tell me where my second pair of glasses are. They just spit out computer generated answers. Do not buy from

1 year waiting
September 30, 2019
Time waste 3 months just to place my order, then they couldn't make it so picked another glasses that was another month ,it took them 3 months to make it, another month to overnight it, and the lens were warped and unsable. I refunded the that day ,its now been dozens of emails and calls all for nothing. I'm STILL WAITING FOR REFUND ITS BEEN 6 MONTHS!!! That just company policy Sir is there response F*UCK U your a criminal organization that robs people.

Worried and I don't have my order yet.
August 14, 2019
I am beginning to believe what I've read above. My experiences thus far mimic those above. I checked resellerratings and I think many of the ratings are fake, although they say they are verified. I'm beginning to think they just have people create fake websites.

Same as everyone else; no glasses and no refund
August 3, 2019

I placed an order for two prescription premium frames with custom lenses. I used a discount code in addition to a store credit that I had from returning a pair earlier this year. After two weeks I get an email that one frame was sold out and to select another, which I did. I responded to the email as directed but only got an automated response. I also noticed that the second frame was significant'tly cheaper on another site so I sent an email with the screen shot and wen address. Also received an automated response (they advertise price match guarantee. That never happened).

So began the phone calls. I told the “service” rep (located somewhere in Asia) of the order change. I was assured that all would be processed. It wasn’t. I never received any further emails except for automated responses to my requests for updates. So I look today and not only had my order status not changed, the second pair of frames is now sold out. So I make another call to Asia and explain the situation several times to “ralph” who at first Is unable to calculate what the cost would be should he remove the unavailable frame, and then can’t figure out how to refund the entire order plus the credit. He finally assured me that the refund will be given in three days and the store credit returned. Of course none of this happened. Now I get to file complaints with the FTC and bbb and my credit company to have my money returned.


JamesBirkenberger August 09, 2019

I had the exact same experience in the past week. Worst customer service experience EVER. They lie and have no answers DO NOT BUY FROM GLASSESUSA.COM, its not even a USA company, they use the name to trick customers into thinking its a USA company

Terrible Product and Terrible Service
July 25, 2019
Terrible product and service. The glasses looked like they came from the dollar store. The coating was peeling off when I received them. I kept getting emails they were going through a stringent quality control process. That's a joke. A blind rat must have put the coating on. I returned them immediately. The customer service people lie and say they didn't get the glasses until 23rd. They were there they day before. And now they say they have no control over refunds. I had to shell out another 400 dollars for glasses somewhere else because my husband needed glasses. I'm out over $800 and they tell me it could be up to 30 days. And now I'm wondering even if I'll get a refund after reading all of these reviews. BEWARE DON'T DO BUSINESS WITH THESE PEOPLE. POOR WORKMANSHIP, POOR CUSTOMER SERVICE, BAD BUSINESS. NEVER BEEN TREATED SO BADLY BY A COMPANY EVER. SHAME ON THEM.

False advertisement
July 24, 2019
They DO NOT honor their return policy. Buyers beware. If you want ripped off and lose your money, these are the people to buy from!!!

Terrible company
July 13, 2019
It's been nothing but excuses and no glasses.. I would not recommend them to anyone I hate.. total rip off.. I can't believe that I read some reviews that suggested they are legit and good company.. mustve been s some one from their company wrote the good reveiws I read .. I've read more bad then good reviews regarding them.. my advise keep your money and go elsewhere you couldn't possibly do much worse in doing so

Concur with all previous complaints
June 29, 2019

I had the same experience as many on this website. Order delayed in production, email status will take 2 days, we're sorry for your inconvenience, etc. Nothing but excuses and no glasses! I have started a credit card charge dispute with my credit card company and will update as things progress.

Never use this company! Please be warned. I wish I had looked up reviews before placing my order. Lesson learned.

No help at all
June 28, 2019

Ordered glasses, paid money and a month later, no response to my status requests - same story every time I call:

"We'll forward your request to production"

Just a brick wall. They need a new support manager apparently - avoid at all costs.

No Glasses, No Money, No Answers
May 22, 2019
Worst Customer Service Ever..have called, written, emailed, texted, even chatted on their facebook page..standard answers.."sorry for your inconvenience, we will start an inquiry and you will receive an answer within 2 business day" and nothing ever comes. I have inquired over 10 times in over a month and no answers. I asked to speak with a supervisor and told no..I would have to wait for an email..which never comes. Filed a complaint with the and with Paypal

Hard to believe it's not a scam.
May 20, 2019
Ordered a pair of glasses in February. They sent the wrong prescription two weeks later. I sent them back and now here on May 20th they have no idea where my glasses are. Asked to speak to a supervisor. They don't have supervisors. Pretty sure the phone center is not in the US, every time I have called I have encountered a heavy accent - which makes problem solving difficult. Asked for a refund. They said they will start the process. Huh, what happened to just crediting the credit card?! Never again!

Scam Company
May 18, 2019
Ordered designer frames and upgraded lenses 3 weeks ago. Nothing has been updated, new prescription sent and acknowledged. Their site claims they produce within 6 days. They will not answer my emails, I just get misspelled empty promises after publicly shaming them on social media. $450 gone. Total rip off.

A Nightmare. Never Use Them. Maybe a Scam.
May 15, 2019

They wouldn’t correct my prescription for progressives (in spite of repeated attempts to contact them right after placing the order) or cancel my order, which arrived with frames that didn't fit and the wrong prescription. (They tried to tell me that the scrip, which had been written by a doctor of optometry at one of the best medical centers in the country was “wrong” and that I hadn’t contacted them in time to correct the scrip or cancel the order, although I contacted them an hour or two after the order and the rep refused to correct my prescription online. He told me to email in the correction, and dismissed my concern that it wouldn’t be received on time, which is exactly what happened in spite of repeated attempts to confirm that they’d received the correction).

When I received the glasses, the frames were too large and the prescription was wrong, so I returned them right away.

Since returning the glasses (a huge hassle, although I’d been assured returns would be “easy”), they still haven’t sent my refund, thirty days after they received the returned glasses and nearly a month and a half after the original order. Refunds were supposed to take 30 days at most. I have been told by their so called “customer service” that they’ve contacted billing, from whom I still haven’t heard. And this refund was for an order that they messed up, so it shouldn’t have been sent at all. I’m paying for their multiple screwups.

And unfortunately the HSA card company doesn’t support disputing charges. I may have to look into other avenues, if any exist.

Also, a few days after the return was received, there were attempted fraudulent charges against my HSA card, which I’ve had to replace as a result. Coincidence? Maybe, but I doubt it.

So after innumerable phone calls, emails, and tickets, I have no glasses and no refund. I’ve had to replace an HSA card I previously used for years without any problems. I may never get my money back from GLASSESUSA. I may as well have flushed that money down the toilet. Along with the time and aggravation, that’s no bargain.

P.S. I got a beautiful pair of glasses at Costco Optical. No problems, no hassles, great service, perfect fit, nice frames, correct prescription. And I got them about 5 days after the original fitting. More money than GLASSESUSA, but since GLASSESUSA was a total waste of money anyway, Costco was so worth it.

Update: I was able to file a dispute for GLASSESUSA’s payment with the bank backing the HSA card, although the company administering the HSA wouldn’t do it.

Further update: About a week after I filed the dispute, GLASSESUSA emailed me saying they were processing my refund and that I should allow another 2 weeks for the refund to appear...( so that a refund that was supposed to take 2 weeks will in fact take almost two months). And this is also two months after the original order which they would not cancel. I’ve had this experience before with unscrupulous businesses. They refuse to issue a refund and give me the runaround about it, but sudddenly the refund magically appears AFTER I file a credit card dispute. However, I am skeptical. Let’s see if I actually get the refund. GLASSESUSA has zero credibility with me right now.

Would not correct defective progressive lenses.
March 25, 2019
I bought 2 pair of glasses with progressive lenses. One pair was ok, but the other had mismatched the correction in the lenses so that when I could see well out of one eye; I could not out of the other. Their return policy is only 14 days and I missed it, so they would not correct the problem and I had to throw the glasses away as they were useless. Try another company. Zenni, Warby Parker and Costco have much better products and customer service.

Don't Bother
March 24, 2019

f any of you are considering doing business with you should not. I placed an order yesterday that included all of the information that was requested including a screen shot of my prescription. This morning I received an email saying that I didn't submit my prescription. When i went to the website it wouldn't allow me to log in . Wrong email and/or password. When I entered my email address to reset my password I never received the email enabling me to reset so I tried their chat line. It took forever for a response and when I did get one, the tech gave me an addess to send the prescription. I did exactly what was asked and they didn't get the prescription.So at this point, I couldn't reset my password and I couldn't satisfy their request for my prescription. The tech told me to resend it but I did not. I told her that I was doubting their ability to fulfill my order as the customer service was so poor. When I asked how to cancell the order she provided a link where I filled out all of the necessary information. I'm still waiting for a confirmation and quite frankly I doubt that I will get one. Now i'm expecting that they will charge my credit card and I will not get my glasses creating yet another problem for me. Do yourself a favor and avoid this company at all cost and feel free to share this post with your friends so that they can avoid them as well. I haven't experienced this level of incompetence in a long time. Pathetic!

Horrible Company
February 26, 2019

Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.

The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.

A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. As of almost March 2019, I'm still being told that the glasses are lost and they won't issue my refund.

Almost $190 wasted because this company is a scam.

Nothing yet
February 4, 2019
I thought I purchased 2 pair of glasses on the 14th of January and on the 4th of February I have nothing to show for it.....No glasses and no shipping information. I would strongly suggest finding another place to purchase your eye wear. The price is very good but if you never receive figure it out

ElleMcLaughlin February 22, 2019

Wish I had done some research before buying.

This is my current experience with them. There are lies all throughout these chats.

Elizabeth McLaughlin

Feb 22, 07:37 PST

Chat started: 2019-02-22 03:14 PM UTC

(03:14:09 PM) elizabeth mclaughlin: Order #101525031

I never received these glasses. Upon searching for the status using my order number,



Quality assurance normally takes 2-3 business days.

What the heck is up with that? The day before yesterday I was told it had shipped!

(03:14:21 PM) *** Matt Stephenson joined the chat ***

(03:14:55 PM) Matt Stephenson: Hi Elizabeth!

(03:15:08 PM) Matt Stephenson: Let me check the status of your order and I will be back in a moment

(03:19:31 PM) Matt Stephenson: Your glasses have completed our 5 -stripe quality assurance testing and are currently in transit to our sorting facility. The tracking number should be assigned and become active within 1-2 business days.

You will be able track your order through our website by clicking on the following link:

Please note that the tracking system is space sensitive.

(03:20:26 PM) elizabeth mclaughlin: Well why did the csr I chatted with the day before yesterday, lie to me and give me the wrong UPS tracking number, when theyt weren't even shipped!

(03:20:33 PM) Matt Stephenson: You can expect your item to be delivered within next wekk, in the other hand, I will send a notification to our relevant department for an update of your order status.

(03:20:59 PM) elizabeth mclaughlin: There is something fishey with this company! And, I will make sure to let others know!

(03:21:04 PM) Matt Stephenson: Let me further check, one moment please.

(03:22:53 PM) Matt Stephenson: I can see here that our relevant department provide a tracking number, 1Z8WF1780476531138.

(03:23:04 PM) Matt Stephenson: And it is our for delivery today.

(03:23:47 PM) elizabeth mclaughlin: This is the chat I had with Sarah the day before yesterday.

(03:23:49 PM) elizabeth mclaughlin: Chat started: 2019-02-20 01:34 PM UTC

(01:34:48 PM) elizabeth mclaughlin: Order # 101525031

Where are these glasses? The CSR I spoke with last, stated they were shipped out. I haven't received a shipping confirmation or tracking number.

(01:35:20 PM) *** Sarah Simpson joined the chat ***

(01:35:33 PM) Sarah Simpson: Hi Elizabeth!

(01:35:36 PM) Sarah Simpson: Let me check the status of your order and I will be back in a moment

(01:35:57 PM) elizabeth mclaughlin: Thank you

(01:41:54 PM) Sarah Simpson: This is the tracking number 1Z8WF1780476531138 please click on the link

ElleMcLaughlin February 22, 2019