GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.
If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.
The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.
The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.
After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.
All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.
If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.
Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.
If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.
81 ‘GlassesUSA.com’ Reviews
Ordered glasses, paid money and a month later, no response to my status requests - same story every time I call:
"We'll forward your request to production"
Just a brick wall. They need a new support manager apparently - avoid at all costs.
Worst Customer Service Ever..have called, written, emailed, texted, even chatted on their facebook page..standard answers.."sorry for your inconvenience, we will start an inquiry and you will receive an answer within 2 business day" and nothing ever comes. I have inquired over 10 times in over a month and no answers. I asked to speak with a supervisor and told no..I would have to wait for an email..which never comes. Filed a complaint with the BBB.org and with Paypal
Ordered a pair of glasses in February. They sent the wrong prescription two weeks later. I sent them back and now here on May 20th they have no idea where my glasses are. Asked to speak to a supervisor. They don't have supervisors. Pretty sure the phone center is not in the US, every time I have called I have encountered a heavy accent - which makes problem solving difficult. Asked for a refund. They said they will start the process. Huh, what happened to just crediting the credit card?! Never again!
Ordered designer frames and upgraded lenses 3 weeks ago. Nothing has been updated, new prescription sent and acknowledged. Their site claims they produce within 6 days. They will not answer my emails, I just get misspelled empty promises after publicly shaming them on social media. $450 gone. Total rip off.
They wouldn’t correct my prescription for progressives (in spite of repeated attempts to contact them right after placing the order) or cancel my order, which arrived with frames that didn't fit and the wrong prescription. (They tried to tell me that the scrip, which had been written by a doctor of optometry at one of the best medical centers in the country was “wrong” and that I hadn’t contacted them in time to correct the scrip or cancel the order, although I contacted them an hour or two after the order and the rep refused to correct my prescription online. He told me to email in the correction, and dismissed my concern that it wouldn’t be received on time, which is exactly what happened in spite of repeated attempts to confirm that they’d received the correction).
When I received the glasses, the frames were too large and the prescription was wrong, so I returned them right away.
Since returning the glasses (a huge hassle, although I’d been assured returns would be “easy”), they still haven’t sent my refund, thirty days after they received the returned glasses and nearly a month and a half after the original order. Refunds were supposed to take 30 days at most. I have been told by their so called “customer service” that they’ve contacted billing, from whom I still haven’t heard. And this refund was for an order that they messed up, so it shouldn’t have been sent at all. I’m paying for their multiple screwups.
And unfortunately the HSA card company doesn’t support disputing charges. I may have to look into other avenues, if any exist.
Also, a few days after the return was received, there were attempted fraudulent charges against my HSA card, which I’ve had to replace as a result. Coincidence? Maybe, but I doubt it.
So after innumerable phone calls, emails, and tickets, I have no glasses and no refund. I’ve had to replace an HSA card I previously used for years without any problems. I may never get my money back from GLASSESUSA. I may as well have flushed that money down the toilet. Along with the time and aggravation, that’s no bargain.
P.S. I got a beautiful pair of glasses at Costco Optical. No problems, no hassles, great service, perfect fit, nice frames, correct prescription. And I got them about 5 days after the original fitting. More money than GLASSESUSA, but since GLASSESUSA was a total waste of money anyway, Costco was so worth it.
Update: I was able to file a dispute for GLASSESUSA’s payment with the bank backing the HSA card, although the company administering the HSA wouldn’t do it.
Further update: About a week after I filed the dispute, GLASSESUSA emailed me saying they were processing my refund and that I should allow another 2 weeks for the refund to appear...( so that a refund that was supposed to take 2 weeks will in fact take almost two months). And this is also two months after the original order which they would not cancel. I’ve had this experience before with unscrupulous businesses. They refuse to issue a refund and give me the runaround about it, but sudddenly the refund magically appears AFTER I file a credit card dispute. However, I am skeptical. Let’s see if I actually get the refund. GLASSESUSA has zero credibility with me right now.
I bought 2 pair of glasses with progressive lenses. One pair was ok, but the other had mismatched the correction in the lenses so that when I could see well out of one eye; I could not out of the other. Their return policy is only 14 days and I missed it, so they would not correct the problem and I had to throw the glasses away as they were useless. Try another company. Zenni, Warby Parker and Costco have much better products and customer service.
f any of you are considering doing business with GlassesUSA.com you should not. I placed an order yesterday that included all of the information that was requested including a screen shot of my prescription. This morning I received an email saying that I didn't submit my prescription. When i went to the website it wouldn't allow me to log in . Wrong email and/or password. When I entered my email address to reset my password I never received the email enabling me to reset so I tried their chat line. It took forever for a response and when I did get one, the tech gave me an addess to send the prescription. I did exactly what was asked and they didn't get the prescription.So at this point, I couldn't reset my password and I couldn't satisfy their request for my prescription. The tech told me to resend it but I did not. I told her that I was doubting their ability to fulfill my order as the customer service was so poor. When I asked how to cancell the order she provided a link where I filled out all of the necessary information. I'm still waiting for a confirmation and quite frankly I doubt that I will get one. Now i'm expecting that they will charge my credit card and I will not get my glasses creating yet another problem for me. Do yourself a favor and avoid this company at all cost and feel free to share this post with your friends so that they can avoid them as well. I haven't experienced this level of incompetence in a long time. Pathetic!
Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.
The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.
A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. As of almost March 2019, I'm still being told that the glasses are lost and they won't issue my refund.
Almost $190 wasted because this company is a scam.