GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.
If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.
The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.
The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.
After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.
All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.
If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.
Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.
If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.
77 ‘GlassesUSA.com’ Reviews
This company is a rip-off. Their product is poor, and their customer service is non-existent. My glasses were defective and contact was made. GlassesUSA delayed responding multiple times to where 90 days had passed and they would not have to refund my money. Their glasses have been returned, but they kept my money. They offered 110% store credit. First, how does one get 110% store credit and second why would I buy their product again? I won't. I filed a report with my local police agency for Internet Fraud and Theft and a consumer complaint with the office of the Attorney General. If you have a problem or have had a problem, do the same. Keep this company from stealing from its customers.
DO NOT use this company! I wish I would have known beforehand that they get an F rating with the Better Business Bureau before I had ordered through them. http://www.bbb.org/new-york-city/business-reviews/optical-goods-retail/glasses-usa-in-new-york-ny-107236 Their glasses are cheap quality, and their customer service is wretched. I sought a refund since the quality was so horrible, but their automated system is so screwed up, and their customer service is so horrible I am now out $115. Their automated return/refund system issues you a USPS shipping label, at which if you do not keep a copy of the tracking number you are completely F-ed. They do not keep a copy themselves, and the tracking number does not tie to your account and your return. If you cannot provide them with the tracking number, they insist that they have no record of you even trying for a refund/return – even though you went through their automated system to begin with. Their customer service, including requesting a manager for help, was useless, unhelpful, and stand-offish. Even though their system automates the label, they do not keep track of their own returns (no idea how they pay USPS for the labels generated, as I asked if they could pull up my return through that and they insist they cannot. Nor can they search through unclaimed returns to see if mine was in that pile – I can only assume their unclaimed returns pile is so large that a team of people cannot sort through them. Quite a racket they have going on – no way to track a return and then they get to keep the glasses they return and reuse the frames. Bravo.
Worst experience I've had in many years. 1st they'll mess up your order, then won't give full refund b/c you used coupon that's always there. They will take 3 weeks to ship, won't give you exchange for measly $20 and then rudely hang up on you like supervisor Nate did with me. Frame and lens itself is very cheap. Don't be sorry, go somewhere Else! The reviews on their website are fake. They control it so they won't and don't approve negative reviews like mine.
I bought glasses from GlassesUSA.com and one lens was too thick, so it didn't fit in the frame properly. 25% was popping out of the frame and wouldn't fit no matter how hard I tried to push it into the lens slot. The other lens had a TON of dime-sized blurry spots embedded inside of the lens itself, so whenever my pupil would move there would be fuzzy spots all over the place. When I tried to return them for 100% refund they REFUSED saying "we have NO defective lens return policy". WTF?!?!?
This is the worst scamming company I have EVER had to deal with. Nothing can be solved on the phone- they make you email their "Returns Dept." which NEVER replies if you want a cash refund. Also, everything comes from China and is cheap and flimsy. And when the delays from shipping from China occur, they tell you the first pair of lenses didn't pass their "Quality Control" and they are going to start over again, so 10 MORE DAYS DELAY. What I discovered later is that is simply a line of BS to cover up the fact that their lenses are made in China and they can't possibly honor the timeframes posted on their website- it is simply another scam/lie to get you to buy from them.
And while they will, eventually, issue an in-store credit, they will try to wear you down when you want a cash refund, and if you GET one, they only give a tiny percentage of the cash amount you paid! Bottom line I paid over $150.00 for DEFECTIVE lenses and they said they were barely going to refund 33% of that- a lousy $50.00!!! They are outright THIEVES!!
I ended up having to dispute this charge through MasterCard, and MasterCard agreed with me, so they deducted my FULL purchase price from GlassesUSA.com and refunded it to my credit card permanently!! Awesome.
I will NEVER EVER go anywhere near GlassesUSA.com again, and unless you want a months long headache dealing with this POS company who will send you POS lenses and will NEVER give you a cash refund no matter how crappy their quality is DON'T EVER DO BUSINESS WITH THEM EVER!!!!
Check out the GlassesUSA Facebook page- the Customer Comments say it all! Also do a Google search "GlassesUSA complaints" and you will me blown away by how many customers GlassesUSA has screwed over!
Don't order from them - ever. They have the worst customer service I've ever experienced. Not only are they slow to respond to emails, but if you call them it's even worse. Their reps are flippant and unhelpful. If you ask to speak to a supervisor - this happened to me TWICE - their response is, "They won't be able to help you either." (I'm quoting) If you have a problem with a return, and most of their problems are returns, you literally CANNOT speak to Returns on the phone. They ONLY communicate through email, so forget talking to a human being about your issue. They also do not stand by their policy. Their return policy states that they have a 100% satisfaction guarantee for returns, "no questions asked", and the only caveat is that "exchanges are limited to two exchanges per item within 30 days". Imagine my surprise when I returned a pair of glasses that were shown as blue on their website, but are instead very definitely black, that I was told I'd exceeded the amount of returns I was allowed and they could no longer help me. I've NEVER exchanged the same item twice, let alone within 30 days, so how can this be? So they have my returned glasses frames, which cost me $117.00, and are refusing to give me a refund, even though their website says that you are also entitled to a refund minus a 20% restocking fee. This sure sounds like fraud to me - don't you agree? I will file a complaint with the BBB if need be.
Glassesusa.com is without doubt the worst company I have found. They make mistakes on orders. When they made a mistake, you have to call customer service to have the problem they created corrected. The first time I called customer service, I was on hold for one hour 52 minutes and had to hang up before they answered. This second time I called, I was on hold for two hours 37 minutes before they answered. This is unconscionable. Before placing an order with this company, call their customer service number (800-917-7083) to see how long you will be on hold when you have to call to have them to correct the mistakes they make on your order. Do you really want to patronize a company that will keep you on hold for hours?
I placed an order with GlassesUSA.com back on June 26, 2015 and as of August 20, 2015, I have still not received my glasses. I've been given the run around since the word go with these guys. I've received store credits and promises of delivery dates and nothing. DO NOT ORDER GLASSES FROM THIS COMPANY!
I would give these shysters 0 stars if I could.
First they bait and switch - frames are priced as "with lenses" but then even for basic single vision lenses there is a charge for lenses.
Second they tell you 6 days processing. When the six days is up, it's total radio silence until you email asking for a refund. Then SUDDENLY they claim they have send you multiple emails (which they tell you much be in SPAM - but seriously, I'm not stupid. I checked there) and thanks for your patience but they can't give you a refund because the glasses are in "quality check" and will ship ASAP. It's been more than two weeks, the glasses are not shipped but instead are in "quality check", they won't refund, and they won't keep the glasses. I'll be filing a complaint with my credit card company.
Buy from Coastal. There is no bait and switch, no hidden lens fee, fast shipping, easy returns and great customer service.