GlassesUSA.com Reviews

GlassesUSA.com
Based on 54  Reviews



Review It

About GlassesUSA.com

GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.

If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.

The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.

The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.

After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.

All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.

If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.

Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.

If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.

54 ‘GlassesUSA.com’ Reviews
Sort Reviews By:

Scam Artists



June28, 2015

I would give these shysters 0 stars if I could.

First they bait and switch - frames are priced as "with lenses" but then even for basic single vision lenses there is a charge for lenses.

Second they tell you 6 days processing. When the six days is up, it's total radio silence until you email asking for a refund. Then SUDDENLY they claim they have send you multiple emails (which they tell you much be in SPAM - but seriously, I'm not stupid. I checked there) and thanks for your patience but they can't give you a refund because the glasses are in "quality check" and will ship ASAP. It's been more than two weeks, the glasses are not shipped but instead are in "quality check", they won't refund, and they won't keep the glasses. I'll be filing a complaint with my credit card company.

Buy from Coastal. There is no bait and switch, no hidden lens fee, fast shipping, easy returns and great customer service.

Did You Find This Review Helpful?
out of 4 People Found This Review Helpful
Comment on this review
Your Comment

Scam



February26, 2015

This is a scam. DO NOT buy anything from this company.

Did You Find This Review Helpful?
out of 4 People Found This Review Helpful
Comment on this review
Your Comment

review author image
1 Review

GlassesUSA Return Policy



January26, 2015

They DO NOT give a 100% refund. Beware their return policy. They state 100% return policy, then say "click here for full return policy", which says they charge a 20% restock fee!! I emailed them and asked when 80% became the same as 100%. They didn't answer this question, they simply said they charged the 20% to restock. This is a red flag, do not do business with a company that does this type of shady stuff

Did You Find This Review Helpful?
out of 4 People Found This Review Helpful
Comment on this review
Your Comment

Really???



April17, 2014

These people are liars and possibly thieves. I ordered on=line and received acknowledgement e-mail, then 2 days later, an e-mail stating that the glasses were complete and would ship after "qualiiy control" approval. A week later they had still not shipped, so I sent them an email cancelling the order. Having received no acknowledgement of the cancellation, I called the number they supplied to my credit card co. (which was bogus) and then the. phone number on their web-site. I was told that I could not cancel because the order shipped a week earlier. I checked the order status on their web site and it showed the order shipped today, one day after the cancellation notice and 5 days after they told me the order shipped. Please know that the first "review" on this site was written by their own people and is as sleezy as this company.

Did You Find This Review Helpful?
out of 4 People Found This Review Helpful
Comment on this review
Your Comment

review author image
1 Review

Terrible service



February7, 2014

I ordered new glasses from GLASSESUSA.COM over a month ago, and paid extra for the expedited processing and shipping. The glasses did arrive on time, but the prescription was not made correctly. So, I called their customer service line and was told that I would have to go back to my optometrist and have them send a confirmation that the prescription was correct. To begin with, it was their mistake and should not have been my responsibility to jump through hoops in order to fix the problem. Regardless, it took several days for me to get a new appointment with the optometrist, due to their busy schedule. They rechecked my eyes to confirm that the prescription they originally wrote me was correct. They then tested the lenses to find out that GLASSESUSA.COM had made the mistake. The axis numbers are different on each of my eyes, but the lenses were made with the same axis number on both. Again, this was thier mistake not mine, and not my optometerist's. I then had the optometrist fax them a confirmation. Over the past several days, I have called in once a day to ask why these glasses have not been manufactured and mailed to me. I was told that no confirmation had been sent from my optometrist, whom I have spoken with several times to confirm that they had in fact sent several confirmations. When I called GLASSESUSA.COM today, I was told that the fax has been sitting in a pile for over a week and that they would now start the process of making a new pair of glasses. But, it gets better. After all this time, I’m told that the frames I had purchased are no longer available and that I need to choose something different. Meanwhile, I have been attempting to wear a broken pair of glasses for weeks while waiting for their incompetent employees to correct their mistakes. This is an unacceptable way of doing business. I have requested a full refund and I expect to see the extra cost of the expedited processing and shipping refunded as well. Without a doubt, they have lost a customer and will be gaining as much bad publicity as I can possibly muster.

Did You Find This Review Helpful?
out of 4 People Found This Review Helpful
Comment on this review
Your Comment
review author image
Marcelo K.
Guest

Worst store ever! Scam!!



April9, 2013

I don't recommend their service.
I bought one pair of glasses with single vision lenses. They committed many mistakes (wrong measures and degrees) and declined a full refund. They also asked me to pay the shipping cost to return the product.
Worst glasses online store ever!!! If you want to buy glasses, go to a real store.

Did You Find This Review Helpful?
out of 5 People Found This Review Helpful
Comment on this review
Your Comment

Leave a Review