GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.
If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.
The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.
The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.
After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.
All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.
If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.
Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.
If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.
77 ‘GlassesUSA.com’ Reviews
Got an overpriced even with a discount pair of glasses--they were the wrong frame...and that's just the beginning of my story. I won't bore y'all with the details but suffice it to say that every other one star review was pretty much what I experienced and five weeks later I still don't have a pair of glasses. I even got a call from a "supervisor" who said she would "look into getting me a refund" and would call me back. Nothing yet there, and that was my fifth call into customer service.
Long story short...stick with Zenni or EyeBuy Direct who are both cheaper and far more attentive to customers.
After trying to get them to honor there coupon for 40% entire purchase and being told the coupon has expires (in less then 24 hours) I have taken my business to local optometrist only 10% more and no hassle. GlassesUSA not recommended.
This company is a scam. They offer deceitful promises and then refuse to refund your money under bogus Terms of Service. They failed to make the glasses I paid for, now want me to buy something else. Complaint filed with NY Atty General.
Having just gone to a local optometrist and gotten a prescription, I saw an ad for GlassesUSA so I called GlassesUSA and spoke to a sales rep who seemed very nice and helpful. Having double vision as a result of a former brain aneurysm, I needed prisms in my lens in order to correct that problem. The sales rep assured me they handle that and put the prisms in the glasses. I picked out a frame and ordered bother a regular pair of glasses as well and a pair of sunglasses. It took about 2 weeks for them to arrive and when they did, I was disappointed to find out that the view through them was distorted and I couldn't see with them. I called and, in going over the prescription, they confessed they had failed to put in the prisms.... so they send me a return label and I sent them back. A couple of weeks later the two new pair arrived. When I tried them, they still didn't work. I called again and was sent a return label and I made a copy of the prescription once again and enclosed it.
Then I got a call from a female rep who said that although I had ordered progressive lens at the very beginning, they had not charged me for them so they had not been put in. Huh? She then said that I would have to pay and additional $60 to have progressive lenses put in the glasses...so I gave her my credit card number once again and it was charged. When the 3rd pair of glasses finally arrived almost 2 1/2 months after I began the process, and guess what???? They didn't work and I couldn't see out of them.
I called and spoke to a rep and said I was tired of trying to get glasses from them and wanted a refund and would sen the glasses back if they sent me a postage paid return label. He REFUSED and said they could only give me a store credit. I said that was not acceptable after THREE TRIES to get working glasses from them and demanded to speak to a supervisor. He said that the supervisor was unavailable, but he would have him call me back. He never did. I sent e-mails 3 times stating what had happened and asked for a supervisor to call me and for them to send me a postage paid return label. They never did. Then I finally informed them that they had two days to send that label and credit my credit card or else I was going to throw the glasses away and dispute their charges with my credit card company. I have since done that. SO....STAY AWAY from this horrible company that has lousy customer service and inept technicians. They STINK !
After being patient with a 3 week delivery for glasses with no prescription in them, I was initially satisfied, but then 5 months later one of the nose pieces fell out (screw and all). Low and behold they couldn't send me another one (We don't sell that one anymore they said). So don't you have other ones with similar nose pieces in them you could send me? No answer to that question. They wanted me to send in the glasses for a manufacturing warranty. I said "Not with $400.00 lenses in them I'm not" They said take a photo of them and we'll give you 50% off a coupon for another purchase. Anyway, if you want frames and can wait for them and don't mind getting someone else to fix them later, this place is for you!
i ordered glasses they never came called customer service 4 times still no glasses --big scam company--do not buy from this company --BUYERS BEWARE
Possibly the worst company I've ever dealt with in terms of customer service...I ended up just disputing the charge and resolving the issue with my credit card company after weeks of not receiving anything from them. Don't waste your time with them.
I feel the need to publicly share information about my most reason order from GLASSESUSA. I placed a single vision order on June 15. I never received an order confirmation email and after several days I reached out to customer service since it should have been shipped. They said they had the order and it would be shipped that day. After a week I emailed customer service again, no response for 2 days, after 2 emails. Therfore I called customer service on the 1-800 line, the customer service rep was kind and there was no wait time but she couldn't give me a tracking number and could not locate my order. I had to wait another day for the shipping department to get back in touch to give me a tracking number that wasn't valid for several more days. Clearly my order was never shipped when I was originally told it was. Finally after 17 days I received my glasses which I knew based on previous purchases from your company would be great, to finally have them to wear over the July 4th weekend.
To my major disappointment when I opened the box I found a child's size glasses in my box.
I connected customer service which gave me a shipping label and said they sell those glasses in multiple sizes and I order the wrong size. Are you kidding me, they never even apologized. Don't waste your time with this company.