GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.
If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.
The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.
The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.
After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.
All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.
If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.
Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.
If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.
81 ‘GlassesUSA.com’ Reviews
I ordered a pair of glasses on their website. Credit card gets charged. Never receive any confirmation email following the purchase. I email them several times about the purchase, and several days later someone sends me the tracking # to my purchase. Ok. When the package finally comes (I kid you not), I find an empty case with NO glasses inside. Annoyed, I contact the customer service about this and request a refund. They tell me that they don't offer refunds and cite one of their "terms and conditions" that states something like: 'we are not responsible for your product after it ships'.
I have never had a worse experience with any vendor/retailer in my life. Every interaction I had with them throughout the last couple weeks has been negative. The customer service is horrid. This is a borderline scam operation. Please save yourself the hassle and STAY AWAY from these crooks. I do not know how they are still in business.
I ordered a set of sunglasses from them on June 6, and they were finally shipped on June 26, but have yet to arrive. I called to ask why it took so long to ship them, and they stated there was a "production problem". I asked if they were using expedited shipping to make up for it, and they said no.
My son received his glasses today, and he is very happy with them, but there was an issue with his prescription. I apparently didn't attach it the correct way when we ordered his set, so they tried to call me to let me know. Be aware that they use fake numbers from your local area code to contact you. I kept refusing the call because I thought it was a scam. They left a message on my voice mail, but it was unintelligible. The person spoke with a very strong accent and spoke quickly so all the words blurred together. I eventually answered when they called and we got my son's prescription sent in. I am hoping that my sunglasses will work, but based on the reviews I read here, I am planning for disappointment. I wish I had checked here first.
The glasses I bought had a broken weld within 3 to 4 months. They would only refund half the money period despite the fact that they said a 365-day warranty from the manufacturer was in effect. Stay away from these scam artists you will be ripped off if anything goes wrong despite the good prices. Pray that you never get Barbra Levin in returns department....she is pure evil.
Beware this company - It's going on week 3 waiting on my 1.25 reader glasses and they still haven't been shipped. I asked 5 days ago to cancel the order, only to be told I could not cancel. According to the description on the website, my glasses were to take 3 days. I can't get a timely response from customer service. Some responses taking 3 business days. And their BBB rating is an F with 196 complaints. I should have researched better before ordering. Order #100779826 placed on May 15, 2017
Got an overpriced even with a discount pair of glasses--they were the wrong frame...and that's just the beginning of my story. I won't bore y'all with the details but suffice it to say that every other one star review was pretty much what I experienced and five weeks later I still don't have a pair of glasses. I even got a call from a "supervisor" who said she would "look into getting me a refund" and would call me back. Nothing yet there, and that was my fifth call into customer service.
Long story short...stick with Zenni or EyeBuy Direct who are both cheaper and far more attentive to customers.
After trying to get them to honor there coupon for 40% entire purchase and being told the coupon has expires (in less then 24 hours) I have taken my business to local optometrist only 10% more and no hassle. GlassesUSA not recommended.
This company is a scam. They offer deceitful promises and then refuse to refund your money under bogus Terms of Service. They failed to make the glasses I paid for, now want me to buy something else. Complaint filed with NY Atty General.
Having just gone to a local optometrist and gotten a prescription, I saw an ad for GlassesUSA so I called GlassesUSA and spoke to a sales rep who seemed very nice and helpful. Having double vision as a result of a former brain aneurysm, I needed prisms in my lens in order to correct that problem. The sales rep assured me they handle that and put the prisms in the glasses. I picked out a frame and ordered bother a regular pair of glasses as well and a pair of sunglasses. It took about 2 weeks for them to arrive and when they did, I was disappointed to find out that the view through them was distorted and I couldn't see with them. I called and, in going over the prescription, they confessed they had failed to put in the prisms.... so they send me a return label and I sent them back. A couple of weeks later the two new pair arrived. When I tried them, they still didn't work. I called again and was sent a return label and I made a copy of the prescription once again and enclosed it.
Then I got a call from a female rep who said that although I had ordered progressive lens at the very beginning, they had not charged me for them so they had not been put in. Huh? She then said that I would have to pay and additional $60 to have progressive lenses put in the glasses...so I gave her my credit card number once again and it was charged. When the 3rd pair of glasses finally arrived almost 2 1/2 months after I began the process, and guess what???? They didn't work and I couldn't see out of them.
I called and spoke to a rep and said I was tired of trying to get glasses from them and wanted a refund and would sen the glasses back if they sent me a postage paid return label. He REFUSED and said they could only give me a store credit. I said that was not acceptable after THREE TRIES to get working glasses from them and demanded to speak to a supervisor. He said that the supervisor was unavailable, but he would have him call me back. He never did. I sent e-mails 3 times stating what had happened and asked for a supervisor to call me and for them to send me a postage paid return label. They never did. Then I finally informed them that they had two days to send that label and credit my credit card or else I was going to throw the glasses away and dispute their charges with my credit card company. I have since done that. SO....STAY AWAY from this horrible company that has lousy customer service and inept technicians. They STINK !