Costway Reviews

( 62 reviews )

Costway Customer Reviews

  • Sort Reviews By:

February 17, 2018
Purchased a chair for my Mother on the Wal-Mart website. We had it shipped to the nursing facility she live at. They determined is was not suitable for her to safely use, so it was never removed from the original packaging. Costway will only accept a return if we pay shipping. This would be more than half the cost of the chair. They do not adhere to Wal-Mart's return policy and their customer service is a joke. I will advise all my contacts to beware as they are NOT a reputable vender that should be associated with the Wal-Mart website.

Do not buy from costway
December 27, 2017
Their products look like high quality but they sell defective items and you are unable to call customer service to return the item. You are placed on hold then told to leave a message to a mailbox that is full. Save your money! Do not buy from costway!!!!!

CynthiaNorlin June 10, 2023

Integrity and honor are lacking. I had missing parts to patio furniture. I am unable to complete assembly. I only received 10 legs out of the 12 required to assemble 2 chairs and a table. Costway says they hope I understand no warrant no missing parts sent. Well I don’t understand. I didn’t package this item they did and they failed to include all parts. I contacted Wayfair and they told me warranty should not apply to missing parts not sent. They still sell this item so Costway lied with they said it is discontinued per Wayfair as they still are receiving this item from Costway to sell. They told me honor and integrity is the issue here not a warranty.