Inside Weather Furniture Reviews

After many delivery delays, the sofa arrived damaged and missing hardware. After many emails without any resolution, I filed with my cc company. Inside Weather then demanded that I return the sofa. No attempt to provide the missing hardware nor replace the damaged wood frame. Their delivery company has not picked up the sofa, the delay is not on us. Here is what they sent to my cc company:

"The Item was not damaged or defective in any way when it was received by the customer. The customer seems to lack the cognitive ability to understand that the delivery company pre assembled the sofa at their warehouse prior delivery and apparently this is a problem? We have pictures from the delivery company showing all four pieces delivered and in the customers home but apparently counting to four is also a skill the customer does not possess. They were never able to articulate what they thought they were missing or what they wanted despite many communications. Before even asking for anything they just started a dispute, we would be happy to replace any damaged parts were the customer capable of telling us what they might be. We are trying to arrange a pick up of the sofa but at this time they have the sofa in its entirety.

It is clear this customer is simply using the dispute process to make her own return policy and given the fact that she went straight to the dispute it is obvious this is not the first time she has done this. All of this is outlined in the transcripts of the interactions with our CS team.

As I know this communication is a waste of time sense Visa seems to make a habit of being complicit in customers attempts at retail theft. I am sure any logic regarding customers being responsible for the fees they agreed to at the time of purchase will fall on deaf ears. Per our policy $528.75 from her purchase should be returned to us but as I am positive no human is reading this I am sure that will be ignored. So do what you do. "

I ordered a custom coffee table and it arrived today in perfect condition. It’s made of high quality wood and is more than sturdy. I love it! Wish I could include a picture here.

The Inside Weather Bondi sectional and company overall are a complete nightmare. Extremely cheap materials, garbage quality and theeeeeeeee worst customer experience.

After waiting 3 months for delivery, every section was EXTREMELY damaged. Now ongoing litigation for 18 months. They are charging over $7000 for this item??!! They extort thousands of dollars from their naive customers every year. Stay tf away if you value your money --or sanity.

TERRIBLE couch and customer service, do not buy

I bought a couch and they sent the wrong frame . You can’t get ahold of them right away it’s all email . Not fun when you feel you’ve been ripped off .

It’s been over a week since I told them about their mistake and they have done nothing to help . My parts aren’t in the mail and they should be

So frustrating I feel very ripped off

Desktop damaged both prior to shipping and in transit.

Either way, they will not stand behind their merchandise and will only issue a full refund with stipulations.

Below is their latest response from their 4th email to me. Keep in mind, this is a heavy desk.

“In order for us to process a full refund we need this item to be donated, here are even more donation options:

• You can post it online, perhaps on Facebook or Craigslist for free, and take a picture of handing it off to someone as a donation. You can also do this with most churches or other non-profits in your area.

• Curbside donation pick-up service that benefits the Disabled American Veterans charity organization. Donate Used Clothing & Household Goods: https://www.donatedav.org

• VVA Pickup is a service of Vietnam Veterans of America (VVA). We'll pick up your used clothes and household goods at your convenience: http://www.vvapickup.org”

No one should have to work this hard when merchandise shipped is received damaged.

Buyer Beware

Terribly uncomfortable and cheap couch. Company unwilling to work with me on couch defects.

Very uncomfortable, the couch covers are constantly sliding and they don't fit right, the whole thing is just cheap and we're still paying it off.

We have spent thousands of dollars with this company. We just bought a couch, two arm chairs, an entry cabinet, and dinning room table plus chairs. This experience has been the worst we've had with any company. Our order was months late, and the only time they communicated with us about anything was when we initiated. Our table came with a scratch. We just received the replacement top. The new table top came with a worse scratch than the first. They also sent the wrong parts to set up our arm chairs. They delete any negative review on their social media, so it was extremely hard to get their attention to get help correcting their mistakes. We went with this company because we wanted to support a eco friendly, non-toxic company, but this has honestly been such a disappointing experience.

Sadly if I could I would give this company negative 1 reviews. I cannot attest to the quality of the furniture as I have canceled my order. I ordered it almost 2 months ago. I was assured before I made the purchase I would have my couch before Christmas.

However, the company that they partner with (metropolitan warehouse & Delivery) are literally the worst. Customer service a zero! They do not service my area.

My couch has been sitting in a warehouse in Kansas City since Dec 2nd. With a "maybe" delivery of the week of Dec 26th. We will be out of town that week. I ask when it would be delivered. I was told they cannot tell me now since I cannot take it in Dec. (also please note that this company does not deliver (unload) if it is snowing or raining...I live in Missouri and if it's not snowing it is raining in January and February.

Why would they partner with a company that does not service the entire state? I am truly disappointed as now the painful tasks begins again to find a piece of furniture for my home. Also, getting Inside Weather to answer the phone or return a call is just about impossible. I now believe counting snowflakes by hand would be easier.

Stay away from this company. I will be making a formal complaint to the State Attorney Generals office as well as JAG. As I am not sure I'll actually get my money back.

Horrible experience from start to finish. When I got the first delay notice, I specifically asked if the new date was firm or if it could be delayed again (so I could cancel the order if needed). I was promised that the new date provided was firm. Surprise! It was well over a month before it shipped.

And then ongoing issues with customer service and the delivery service (no assembly directions were provided to the white glove delivery team).

On top of that, the side table I bought looks like very cheap/fake wood and the Milo chair is horribly uncomfortable. I planned to take advantage of their return but the fine print of the 365 guarantee makes it cost prohibitive. Will never, ever, order from them again.

The most uncomfortable pieces of furniture I’ve ever sat on. They feel so cheap I feel stupid for ordering from them. Their return policy is also not as nice as they advertise. 15-25% of the full price is taken off of the return which makes it a higher percentage since they were on sale. I don’t even know if I’d want these in my home if they were free.

Society6 is the brand tagged on the floor pillow that arrived from Inside Weather. It does not make sense.

Inside weather has a highly misleading return policy and do not post negative reviews of their products on the website. They offer a 365 day at home trial.

However, to return it, you have to pay 20% of an incredibly inflated price for the couch.

For example, we purchased a couch with a sales code for $2,500. It’s clearly defective and they will not make it right. It’s a low quality product that is not as advertised.

In order to return it, they ask for 20% of $5,500 (the apparent msrp of the couch we bought for $2500). We posted a negative review as a verified purchaser and they have not posted it to their website.

They are subtly and not so subtly perpetrating a scam on their customers. BUY A COUCH ELSEWHERE.

If I could give this company zero stars I would. Not only did I have tons of problems with this company, but their contracted delivery company, Dolly, is horrible (4-5 cancellations), as well. They sent me never ending "mistake" texts setting up delivery, then cancelling.

Then when I finally received the table I ordered there were two damaged pieces. Then, when I hired a handyman to put it together (All their furniture comes in many pieces. Need construction/handyman background to assemble), he found that the pieces of wood were measured incorrectly, so they did not line up correctly. I sent over a dozen photos, and they still questioned me, trying to blame my handyman, when he followed instructions perfectly.

Even photos that show the one inch measurement difference didn't convince them. They finally agreed to a refund, but expect me to hire the handyman again ($150) to take it apart and pack it. Then, they plan on charging me a 15% environmental fee for THEIR MISTAKES. The furniture looks great in photos (I would hire the photographer), but does not live up to the looks. I would be surprised if they are out of business a year from now.

My chairs were not inexpensive and arrived with scratches and dings on the black legs. They are in terrible condition, and I'm extremely unhappy with my purchase.

As other reviewers have stated, this company has a huge issue with timely delivery and with communication.

I was sent many emails from the company with misleading and false information on how things were going to be delivered.

They now use Dolly to deliver (a company I have never heard of). The item I ordered got scheduled for delivery then when the Dolly person went to pick it up they said it wasn't there. I was notified ten minutes after my delivery window and told to contact Inside Weather for more info. I contacted Inside Weather and they told me to contact Dolly. And around it goes.

Their customer service is awful. They provide no tracking info, don't seem to understand why people are frustrated, and give you no answers.

I finally asked for a full refund, which they denied saying it would be a 15% fee to refund even though I still haven't gotten my item and now don't want it. I filed with the BBB and they immediately refunded the amount. Don't order from this place.

Visual appeal: beautifully made, look exactly like the rendering in the app. 5*

Materials: nice look and feel, steel rods and 3/4" plywood shelves, substantial and well-finished. 5*

Delivery: took longer than promised to even start making them; took two delivery attempts (3 weeks apart) to get them; a lot of responsive but uninformative communication along the way. Packages arrived damaged (the shelving inside wasn't). 1*

Assembly: painful. Requires a tape measure and a level (not included or even mentioned in the instruction). Should not be attempted asma one man job, requires considerably more skill and effort than Ikea. 3*

Design and construction: Terrible. Tiny traction screws to hold up heavy shelves start sliding even unloaded. No cross-beams against shear. No engineering involved. 0 stars.

My console came with many unacceptable damaged pieces. The quality is similar to something from Ross TJ Max or Home Goods. It didn’t assemble correctly and reruns are a pain.

Seems that the delayed timing issue is standard with Inside Weather. We specifically chose to order from them because of the '30-45 day' delivery (new house, wanted furniture quickly but not IKEA quickly). Anyways, the 45 day mark has come and gone and we're still several weeks away from our couch even being completed.

I ended up having to order a "temporary" couch for the holidays for our guests to not have to stand in an empty room. These better be the best couches ever, after this mess. Unfortunately, after reading reviews on an Inside Weather post on Reddit- they're extremely uncomfortable to boot. Great.

Please, look elsewhere.