Madison Seating Reviews

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Madison Seating Customer Reviews

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Don't purchase from them!
January 29, 2024
Ordered a chair, never received it, called to get a ship date and received a message they have xx days to deliver, afraid of scam, I cancelled and now they want to charge me 5% restocking fee (I think of this as a return, not a cancellation). I do not recommend them and I would warn you the descriptions are not accurate (of the item).

they do not care about customer service
September 14, 2023

I ordered a few chairs, and they sent me the wrong color. after contacting them through email, btw the only way to communicate with them. They would not ship the correct color I ordered and offered me to ship the items back at my cost of over $100.00 due to their error. I just felt like they do not care about their customers at all.

Absolutely a terrible experience.

Discounted Damaged chairs that you'll have to keep
November 7, 2022

Absolutely the worst customer service ever.

Item arrived damaged and they will not pay to have it shipped back. And will charge a restocking fee. Tried multiple times to work it out with them. It is so heavy it will cost me hundreds to ship it back to New York. Their open box items are a joke appear used. They expect you to repair them. Do not purchase from this company. They also harass and threaten you if you dispute the charges.

Horrible Customer Service
October 11, 2022
Bought 2 chairs, one was fine the other had issues. They have horrible customer service and didn't care what the problem was. Their money back guarantee is crap, if you have to spend $400+ to send it back. Will definitely never buy from them again.

Very poor quality and customer service
May 12, 2022

I ordered 5 chairs from them Aeron, Mirra, Leap V2, Gesture, and Amia. I ordered on 3/29. I did not hear anything for a couple of weeks. All but two chairs came in individually spaced out over several days.

They do not answer the phone and are slow to respond on email. You can't see the status of multiple shipments in their online portal, so when something does ship, you don't know which it is or when to expect it.

I was very concerned at first that the company might have been fake. By the first week of May all chairs had arrived. All were from their remanufactured line-up. 1/5 lived up to expectation of a remanufactured chair. It was an Aeron.

The fabric on all Steelcase products was very poorly done, I would not trust them on a reupholstered chair. Many loose threads and in general it looked like a very low level of quality.

The Leap V2 had five different concerns. Three different components broken in shipment. It took me four emails with pictures along with a threat to challenge the credit card statement for them to ship repair pieces. When they did ship, there was no instructions, so if you are not mechanically inclined, you would have little to no chance of fixing.

Additionally, there is a permanent seam in the back of the upholstery because they glued it in place without smoothing it out. They also did not trim excess fabric on any chairs, so you have random pieces of fabric sticking out from the chairs. The Steelcase arm pads are designed to be replaced, but to save a few buck they did some weird reupholstery to it as well on the Leap.

The Gesture and Amia, appear to be new pads, or at least in great shape. The fabric edges is the big negative one those two.

The Mirra chair we ordered either had bolts stripped in the frame from the factory, or they did not install the correct bolts. Whoever installed, did go out of their way to make it look correct. The result is that it took about two weeks before the back of the chair separated into 3 pieces.

The company won't ship new bolts, or replacement chair back. Their only solution is to ship back the whole chair back and then they will replace. The problem is either a bolt of the chair back. Neither of those make sense to ship a whole chair. Either way, they will only take back a chair in the original packaging. If they make an exception you have to find a box that fits exact dimensions.

I along with a couple of coworkers spent a couple of hours trying to find the box, and we couldn't. As a last ditch effort I tried to order another chair from them and told them I ordered one to get a box. THEY CANCELLED THE ORDER!!! This is the most unethical, and sleazy company I have dealt with a long time.

Scam - Took My Money And I Got Nothing
March 5, 2022

We are a small firm, and I splurged on seven Aeron chairs for our team. After waiting nearly two months, Madison sent an e-mail that the chairs were delivered on Feb 18th - but they weren't.

My office was fully staffed, including myself, when the chairs were supposedly delivered. We would certainly have noticed if seven chairs had arrived. A review of the building's security footage shows no deliveries at the time.

Madison refuses to issue a refund, send additional chairs, or cooperate with FedEx's investigation. They won't even take my call as that is only for customers placing orders - once you place an order, no phone calls for you.

Madison's rude and nameless e-mail responder (the only communication possible) has given multiple contradictory responses, including that since FedEx said marked the packages as delivered, they are prevented from filing a claim.

Interestingly, I was able to file a claim - but FedEx keeps telling me to have the shipper, Madison, contact them. But Madison refuses. However, FedEx did tell me that Madison only tendered four boxes (one per chair) - not the seven they told me.

FedEx is now trying to track down what happened to the other four chairs. AVOID AT ALL COSTS - DON'T LET THEM RIP YOU OFF

Horrible Customer Service
February 15, 2022

I asked about what features an open box Steelcase Amia chair had, since they used a stock photo, stock descriptions of standard/optional features of the chair, and the listing did not mention arms on the chair at all (though the stock photo included them).

The initial response was clearly a stock reply, explaining what open box meant and ignoring all of my actual questions.

The next reply answered one question, about the fabric and frame, but only about the color, not the material (of the frame), and still completely ignored my question about the chair arms.

The last response was a smug, inaccurate reply that the "listing clearly gives all the information you are requesting," when it did not include any of the details I asked about.

Lack of attention to the simplest details in questions that should take less than a couple of minutes to read and answer raises questions about their attention to detail in any of their other practices.

Will not do business with them, and recommend anyone else stay away, as well.

Zero Stars SCAM
November 29, 2021

If I could give this company zero stars I would. Do not buy from this company. It is a scam at best. It clearly states on their website that they will not charge your card until they provide you with shipping information.

I ordered a chair 10/29/21 and my card was charged on 11/2/21 and I was not provided with any shipping information. I contacted the company via email and had a back and forth conversation with Sana and the answer to when I would receive shipping information was changed twice in this conversation.

So I decided to do the smart thing and cancelled my order. My boyfriend also cancelled his order at the same time on 11/11/21 and he received a refund notification whereas I did not. I called my credit card company and let them know what was going on and my credit card company suggested I do a charge back.

TWO WEEKS LATER I receive an email (on Thanksgiving no less) with a quite threatening email demanding I return the money that was refunded to me and that I had now received two refunds. My bank account did not reflect this until TWO DAYS LATER, so, since I used to download credit card reports and call credit card companies when people used to try and scam my company out of services, I suggested that Maddison Seating contact my credit card company, as I know company to company they can resolve this.

I received an email reply back threatening me with legal action if I did not call my credit card company myself. Now this company can have a grand ole time waiting their up to 30 days for their return all because their “billing” or “chargeback department” didn’t check their credit card reports before issuing me a refund.

This was not my fault, or my credit card companies fault. Madison Seating has a poor reputation and that reputation has proven itself with this interaction.

I will be contacting the Consumer Financial Protection Bureau, the Federal Trade Commission, and the New York State Attorney General about their scammy business practices. Do not buy from this company.

Customer Service
October 28, 2021

The company listed a product that was out of stock, once an order was placed customer service attempted to offer a substitute with a longer wait time than originally advertised. When I requested a discount for the substitute they refused.

I accepted the substitute (without any discount), however, customer service then chose to cancel the order instead of sending the substitute and noted that I should "find another vendor that can fulfill the order with the discount rates you wish".

Awful Service at
August 23, 2021

I recently bought a SteelCase think chair. The description of the chair says that the castors are compatible with carpets. They are not, as they cause the piston of the chair to drag on the carpet and bottom out. I reached out to there service department and their response was, "To bad, you can buy new wheels on ebay or amazon."

Do NOT buy from

Horrible customer service. Never received a refund or replacement.
February 2, 2021

Horrible customer service. Rude and unprofessional.

I ordered a chair with upgraded casters that were advertised on their website as "Deep carpet". However, the casters I received were not rated for high-pile rugs and carpets by the manufacturer and do not work on deep carpet.

Never received a refund or replacement.

Took almost 3 months for the chairs to arrive. broke their promise
January 17, 2021

By way of background, Madison Seating first screwed up an order I placed back in 2015. Their customer service rep (CSR) emailed me after that, to promise a discount or expedited shipping on 'any future order.'

This month (January 2020), I placed an order with them for a new Herman Miller Aeron chair. I referenced that prior promise, and a CSR on the phone assured me they would honor this promise, and then the company followed up in writing with the promise of expedited shipping (not a discount).

In reliance on this promise, I placed my order. But then they swiftly wrote to me, reneging on this promise, saying they won't expedite delivery... or do anything else as a make-good. The order is now cancelled. I cannot in good conscience recommend doing business with an organization that makes a written promise to a repeat customer twice, and then breaches that agreement and denies any further responsibility.

My suggestion to you: find another online seller for your business furniture needs. I do not consider this company ethical, trustworthy or responsible. Nor are their "sale" prices astoundingly better than other sellers, at least not enough to justify the leap of faith necessary to count on them to follow through.

Waited 4 months, eventually canceled
November 18, 2020

I wish I could comment on the quality of product, but I did not receive my chair after nearly 4 months of waiting and sub-par customer service. I ordered a chair mid-July 2020. The website did have a banner mentioning that COVID19 would potentially delay orders, but when my confirmation came it said 10-15 days.

That time-frame came and went, but understanding supply chain issues, I tried to call them. Their phone support is shut down and the voicemail instructed me to email them for an update. I emailed them in early August and was told mid-August.

Emailed again when that date came and went, they responded with a canned email exactly the same as the first delay, but with a new shipping estimate of late August.

Date came and went, emailed them early September, new shipping estimate of mid/late September. Date came and went, emailed early October, new shipping estimate of mid-October. Date came and went, emailed late October, new shipping estimate of mid-November.

Date came and went, I sent one last email telling them I'd like to cancel if they could not provide a concrete date, they sent another canned email with a new date, not acknowledging my request to cancel, and I asked them to cancel one more time and they did.

I understand the supply chain has been interrupted during COVID, but there is a way to handle customer service, and this is not it.

Very disappointed in the lack of communication and transparency. When I initially saw the prices I thought they were too good to be true, and it turned out that was the case.

Madison Seating LIES and will leave you hanging
October 17, 2020
The company repeatedly lied to me about my order, leaving me without a chair when I needed it. They basically sold me a chair they did not have, and then kept telling me it was coming.... this one one for about 2 months before they cancelled my order without explanation. Since they kept telling me it was coming I didn't order a chair elsewhere. Until Madison Seating cancelled on me, then I ordered a chair elsewhere and I received it 2 days later. I ordered an Aeron, which they keep listing more of for sale... so why couldn't they send me one???

I would suggest not doing business with this company
October 15, 2020

I was so excited to purchase a chair from this company! When I bought it I was informed that it would be shipped in 10 to 14 business days. After I hadn’t received it I emailed them and they informed me that it would be shipped by the end of the month. I emailed them again at the end of the month at which time they informed me it would be shipped in the middle of October.

I recently emailed them and they informed me that it would be shipped mid November. They never reached out to me to tell me that the shipping will be delayed I had to contact them. When you call in to talk to someone it says that they are experiencing Short delays in shipping. 2 1/2 months is not a short delay! In addition when I went to look at the shipping times as if I was purchasing a new chair it’s still says 10 to 14 days.

I believe this is false advertising. If they know that there are delays in shipping because of Covid which is understandable, they should be transparent about that when you order the chair. After I complained and asked to speak to a manager, they canceled my order. I have purchased things from several companies that have delays because of Covid. Again, that is completely understandable but these companies are transparent about it where Madison seating is not.

I am so disappointed in the customer service and that they canceled my order without asking me if I would like my order canceled first. I would highly recommend that you do not do business with this company. If anything, I hope that they update their website and their phone to be honest with consumers. I also hope if there’s going to be delays that they reach out to the consumer ahead of time and let them know.

Gray Market Liars
September 10, 2020
Purchased Steelcase Leap chair in March. Recently the pneumatic has stopped working. Contacted Steelcase and they identify Madisonseating as a grey market reseller, frequently reselling used items as new or misrepresenting older models as new. One their site it says "All items sold as new will include a (1) year warranty from the manufacturer directly." This is patently FALSE. Madison wanted over $125 in shipping to repair under their warranty. They are in lawsuits with manufacturers. DO NOT BUY FROM THEM.

They ask for good reviews in order to get a refund???
August 10, 2020

Ok so Madison Seating by is so crap they made sister give them a freaking good review in order to get a refund and still she has to pay a restocking fee. She only asked how to get a refund and then emailed and called but no answer. On Monday morning they replied by asking for a good review in order to get a refund which is actually Illegal according to the Consumer Review Fairness Act. Also here's a link to that ( If anyone from Madison Seating reads this please review your refund policy and go with the law and not against it. Thanks!

Yours truly,

a Madison Seating Costumer Service Hater

July 24, 2020
Madison Seating sold me an item that was old (over 15 years old). They simply repainted parts and added parts that are not Herman Miller, still calling it "open box". Customer service was horrendous. They offered me a $100 credit. When I tried to accept, they rescinded the credit. Terrible business model. No wonder they were sued by Herman Miller.

July 6, 2020
Sent broken chair and are demanding I pay for its return.

Stay away from this company
June 18, 2020

For a big damaged chair, they called it "minor nick and scratch" and refused to replace it. The customer service does not help customers to solve the problems, but ignore customers issue and refuse all requests from customers. Don't trust their return policy. Don't trust anything posted on their website. Take a look of BBB complaints about this company, and you will know you have to stay a way from it.