Costway Customer Reviews
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This is not a reputable company.
I am disappointed in my lack of due diligence. I was excited about finding what seemed to be a perfect riding toy for my grandson and placed the order without reading the reviews. Each one that I read, now, is like a repeat of my experience.
Although the label for the shipment was printed within 24 hours of order placement, it was not released to Fedex for 7 days. When the parcel arrived, it was missing the principal parts of the riding toy - the wheels, the drive connector, and the fix screws.
There is no response to emails. Calls go to hold and no one ever answers. I have disputed the charge with my credit card company and the number Costway provided to them for customer service is a non-working number.
The charge dispute policy with my credit card company is that you must wait 15 days from the delivery. I intend to follow through with the dispute but that is not going to get a working toy for my grandson. DO NOT DO BUSINESS WITH THIS COMPANY!
Do Not Trust This Company
Extremely Poor quality patio chairs
Liars and Cheats
Beware - Costway Lies!
Thanks Dave for such a life saving awareness
Just to let you know, I did change the rating once they finally returned my call. They did take a substantial amount off my bill. They claim it was the supplier who held the shipment up. I accepted that but told them in no way does that absolve them from their really poor communications.
Perfect ice maker
Payment processed nothing shipped
CostWay Treadmill SP35309
Poor quality product and inadequate customer service
I drop ship items on several online stores during 2 years
About 1 month ago I started to ship some products at this site
I shipped to my customers about 12 toys from this site - K3 Programmable Dancing robot.
Almost all my customres want to return and refund it because it is fake product with bad quality, chemical smell and very danferous for kids. 2 of my Buyers assured me that them childrens were hurt by the toy. It is first time in my practice when some store selling not safe and fake toys.
When I contacted Costway customer service they asked photo. But I saw another reviews on Costway and I am sure they want just take a time.
They didn't send mailing label and didn't want to resolve this problem
Costway have baddest quality products and unprofessional customer service
I am really dissapointed !
Costway is to be avoided
Beware of Costway
Costway is one of the worst!
The refrigerator I ordered is a great size and I was excited to receive it..... until I opened the already visibly damaged box. It looked like the delivery guy kicked this thing off the truck and drug it to the front door of my shop. I called to complain and they actually had the nerve to ask me if I wouldn’t mind returning the refrigerator to them!! I said you send that same lazy delivery driver back to my shop to pick that crap up because I will not move it unless it’s to the dumpster. They refunded my money with no apology for the inconvenience. Don’t waste your time with this company.
agree i returned an item ..showed them that the courier had delivered the item on a day and time ..denied ever receiving the parcel ,,due to covid the carrier did not get a signature so i have to file a complaint with the carrier