France and Son Reviews

France and Son
( 8 reviews )

France and Son is a home décor and furniture company which aims to provide customers with some of the highest quality pieces on the market at the best prices.

How Does It Work?

According to their website, the creator of France and Son loved classic vintage and mid-century furniture but quickly found that those items were very difficult to find and once they were located, they were often extremely expensive.

To solve this problem, France and Son’s was established with the goal of giving everyone access to beautiful furniture at affordable prices.

The journey began with the search for factories overseas that were making high quality reproductions of antique furniture and expanded toward including original designs from new designers that echo the quality and aesthetic of the antique pieces that inspired the establishment of the store. 

Since they were initially established, the website says that their NY based staff has “hand curated the best collection of Mid-Century Modern, Casual Chic and Modern Designs that we feel fits today’s young and vibrant lifestyle.”

Customers are welcome to go to their website and use their search feature to find a specific product they are interested in, as well as to search their categories, which include Furniture, Lighting, Bed & Bath, Kitchen & Dining, Outdoor, Decor, and Sale.

Cost/Price Plans

Because this website offers a wide variety of products, there is no real way to quote a single or static price range for the items, especially when you take into account any sales or promotions that will take place throughout the year.

That being said, this website does emphasize that they work hard to ensure their products are affordable.  

Refund Policy

The company’s website states the following policies for returns and canceled orders.

Customers have 60 days from receipt to apply for a return.  Qualified items must be in new and unused condition with their original packaging.  Fees for shipping and handling of returned items will be deducted from any issued refund.

They state that they will do their best to make customers happy whether that is through a return or replacement of items.  To initiate a return you must fill out the form at https://franceandson.com/pages/help-request-form for a return authorization request.

Please note, some fragile items may not be eligible for returns.

If you wish to cancel an order you will also have to submit a cancellation request via the same contact form.

You have 7 days from your purchase date to cancel for a full refund - if the shipping process hasn’t started.  A 5% fee will be charged if you are canceling after 7 days.

Customer Service Contact Info

If you have any further questions you can reach out to someone via their listed phone numbers at

(631) 270-4560
(844) 985-5572

All order related inquiries or issues can be handled through their help request form at https://franceandson.com/pages/help-request-form.

Online Customer Reviews/Complaints

For the most part France and Son has mixed reviews, on some review sites like Yelp they have very low scores while on other online consumer sites they have better reviews.

As with any furniture store many of the issues deal with the supply chain and logistics of tracking and accurately predicting shipping and delivery times.

Many of the negative reviews all appear to have the same significant complaint. The main issue was the lack of customer service. It appears that customers who had no issues with their orders or the furniture they received were happy with their purchases and posted positive reviews.

However, if a customer had a problem with their order or the furniture they received was damaged in some way, the reviews all seem consistent in saying that they received poor customer service, if they received any service at all.

Some reviewers claim that their phone calls and emails were never acknowledged or returned.

At this time France and Son is not accredited by the BBB and has a 1.75/5 rating from 45 customer reviews on that platform.

It is important to note that their customer service team does make an effort to reply to negative reviews and rectify any issues that a customer may be having whether it be through an order refund or replacement of an item.

Competitors and Alternatives?

There are many, many different furniture stores available both off and online, including Wayfair.com, Casa.com, Stoneberry.com, and many others.   

If you have any experience with France and Son or their products, please leave your reviews below.

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France and Son Customer Reviews

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Good Customer Services
November 21, 2022
We just took delivery of the Toulouse range of dining room furniture from France and Son. The items came very strongly packed and the sideboard and bookcase were absolutely perfect. There was a slight problem with one of the 2 occasional tables and it only took one phone call and a perfect replacement was sent immediately. The delivery team was very helpful and pleasant and we absolutely love the furniture, both the style, and the quality, and would thoroughly recommend anybody to buy from this excellent company.

Believe what others have written
October 19, 2022
Talked with Peter Jordan over phone and Bonnie on chat re a cancelation of an order that Peter Jordan states was a glitch in the system and that they refunded me. My bank has no record of receiving a refund and it is almost a month since this happened. Yes, I have a case opened but makes no sense to me that "glitch in system canceled the order" but miraculously the refund went through because the invoice shows a refund. If there is a glitch it only applies to the cancelation, not the refund....???!!!! There couldn't be a glitch with that too??? And the fact that I didn't receive an email regarding the cancelation, that's not part of the glitch either???!!! Bonnie and Peter Jordan have no use for your business if they can't help. And I asked for a manager and Peter told me he was the manager. Later in the conversation I asked for his supervisor and he hung up on me. Customer service at its best!

Scam Company
June 26, 2022
Please don't shop here. They aren't to be trusted. They told me I would get a full refund because my items still weren't in stock after the ETA. They asked me to sign some forms for my refund. They didn't give me a full refund. They charged me a restocking fee... when they didn't even have the items in stock. Save yourself the headache.

No integrity
June 22, 2022

I ordered bookcases from France and Son and the order was confirmed May 6th. I had follow-on communications over the next 6 weeks regarding when the bookcases would be delivered.

France and Son provided contradictory and misleading information regarding the shipping/delivery. I asked for a tracking number and delivery date and they refused to provide either. I became frustrated and convinced that my money was being stolen and asked that they cancel the order and provide a refund.

I followed up this request with a phone call and found out that this was the one request that they claimed to honor **no refund received yet**.

I find it strange that they could not answer any request or deliver the product, but they were HAPPY to cancel. When I checked their website I discovered why they would not honor my purchase.

I paid $1111.00 per bookcase and they are now listed for $1529.00 on every site that carries them. That means that France and Son accepted my purchase and at some point realized the price increased on the bookcases and then delayed delivery and lied every step of the way.

That is BAD business. France and Son, you may make a higher profit on the sale but you lack integrity. SHAME ON YOU.

Worst customer service I've ever experienced
May 19, 2022

They cancelled my order (which, before purchasing, a representative told me was in stock and ready to ship—it was not) that I’d paid for in full and had been waiting 3 months for on the day it was supposed to be delivered without even notifying me. Customer service is comprised of three sexist, condescending men who literally laughed as they hung up on me as they said “i’m not dealing with this.”

I tried to call back and be as calm as possible but the manager refused to take my call (to be clear, I had accidentally cursed while explaining the situation out of frustration, but none of that cursing was directed at him). They would not give me any options, told me to re-purchase at a now higher price (inflation) and said that the case was closed once they refunded my money (which I asked them not to do). customer service continuously hung up on me and “transferred” me to full mailboxes or fake numbers.

They also gave me several different reasons as to why they cancelled the order. The first being that France & Son had failed to pick up the order from the manufacturer in time, so the manufacturer cancelled it. I insisted that I could go pick it up, but they said the item was gone and I’d have to go back to the end of the queue. I honestly had never been treated like this by any company in my life and had my lawyer call them (who they kept referring to as “him,” when I corrected them and said she was a woman) and they lied about the reason they canceled the order, saying they cancelled it because I was rude. How could that be, when I was only calling once I found out from the delivery company that order had already been canceled?

I finally got in touch with their president and the sales team, and so far they have offered to sell me the chair at the price I’d paid, but that I’d have to coordinate pickup from the manufacturer myself.

As someone who’s worked in the service industry and in marketing at the world’s biggest tech companies, I truly cannot believe that they consider this helpful. They are acting like they are doing me a favor, and making me pay for my own transportation, when normally shipping is free. I also have yet to get clarity as to where the warehouse is, and if I can go get the chair soon, or will have to start back at the end of the line.

TLDR: They may be a couple hundred cheaper than other sites, but the opportunity cost that I’ve sacrificed dealing with them when I should have been working has far eclipsed the stress and savings. I’ve never seen a business run this poorly, honestly, in my entire life.

France and Son are liars!
July 24, 2019
I tried to buy an item online from them! They took my money and never delivered the product! I called twice to get my money back. The customer service personnel are rude and no help! Don't buy from this company!

Items are not as pictured
December 10, 2018

I ordered a nesting table with stainless steel legs and solid marble. On the website, it is pictured as white marble with gray striations. The marble I received was completely different (beige/gold striations), like the one pictured for the gold marble nesting table.

I have been back and forth with customer service and they insist it is carrara marble and won't replace it for the correct marble. In addition it took about 4 months to receive this table when no where on the website did it mention it was back ordered.

Products are missleading
December 15, 2016

I ordered a side table that was advertised as a hardwood (tan color) top with gunmetal legs. What I eventually received was more like a black granite top with mirrored steel legs. At the time I ordered it there was no mention on the website that there were color variations. I expected some variations of wood grain but nothing else.

From the beginning there were shipping issues, that were resolved after 3 weeks of phone calls and a pervious bad review. After a formal complaint about the product, what I heard back was there were no physical defects in the table so I'm SOL. France and Sons and their source on this table are deceptive and shouldn't be advertising something that is so blatantly misleading.