France and Son Reviews
About France and Son
FranceAndSon.com is the online home of France and Son, a home décor and furniture store which promises to provide customers with some of the highest quality replicas on the market at the best prices.
How Does It Work?
According to their website, the creator of France and Son loved classic vintage and mid-century furniture but quickly found that those pieces were very difficult to find and once they were located, they were often extremely expensive. To solve this problem, France and Son’s was established with the goal of giving everyone access to beautiful furniture at affordable prices.
The journey began with the search for factories overseas that were making high quality reproductions of antique furniture and expanded toward including original designs from new designers that echo the quality and aesthetic of the antique pieces that inspired the establishment of the store.
Since they were initially established, the website says that their NY based staff has “hand curated the best collection of Mid-Century Modern, Casual Chic and Modern Designs that we feel fits today’s young and vibrant lifestyle.”
Customers are welcome to go to their website and use their search feature to find a specific product they are interested in, as well as to search their categories, which include Furniture, Lighting, Bed & Bath, Kitchen & Dining, Outdoor, Decor, and Sale.
Because this website offers a wide variety of products, there is no real way to quote a single or static price range for the items you can find on this website, especially when you take into account any sales or promotions that will take place throughout the year. That being said, this website does emphasize that they work hard to ensure their products are affordable.
The website is very clear that they will provide their customers with a refund as long as customers successfully contact them within 14 days of the date of delivery in order to initiate the return, though they are unable to accept returns of international or custom orders.
In order to have your return approved for a refund, customers must be able to provide a valid receipt of their purchase, and all items must be in brand new, original condition with all the original packaging and hardware.
If your purchase was originally delivered with free shipping, the cost of shipping will be deducted from your refund once your purchase is returned, and no returns will be accepted after 30 days from the date of the return authorization.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 866-865-0898, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
This company does not appear to have very many reviews at this time, but unfortunately of the few reviews that have been posted, many of them are negative in nature and tone and they all appear to have the same significant complaint.
The main issue was the lack of customer service. It appears that customers who had no issues with their orders or the furniture they received were happy with their purchases and posted positive reviews. But if a customer had a problem with their order or the furniture they received was damaged in some way, the reviews all seem consistent in saying that they received poor customer service, if they received any service at all. Some reviewers claim that their phone calls and emails were never acknowledged or returned.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your France and Son reviews below.
3 ‘France and Son’ Reviews
I tried to buy an item online from them! They took my money and never delivered the product! I called twice to get my money back. The customer service personnel are rude and no help! Don't buy from this company!
I ordered a nesting table with stainless steel legs and solid marble. On the website, it is pictured as white marble with gray striations. The marble I received was completely different (beige/gold striations), like the one pictured for the gold marble nesting table. I have been back and forth with customer service and they insist it is carrara marble and won't replace it for the correct marble. In addition it took about 4 months to receive this table when no where on the website did it mention it was back ordered.
I ordered a side table that was advertised as a hardwood (tan color) top with gunmetal legs. What I eventually received was more like a black granite top with mirrored steel legs. At the time I ordered it there was no mention on the website that there were color variations. I expected some variations of wood grain but nothing else. From the beginning there were shipping issues, that were resolved after 3 weeks of phone calls and a pervious bad review. After a formal complaint about the product, what I heard back was there were no physical defects in the table so I'm SOL. France and Sons and their source on this table are deceptive and shouldn't be advertising something that is so blatantly missleading.