They cancelled my order (which, before purchasing, a representative told me was in stock and ready to ship—it was not) that I’d paid for in full and had been waiting 3 months for on the day it was supposed to be delivered without even notifying me. Customer service is comprised of three sexist, condescending men who literally laughed as they hung up on me as they said “i’m not dealing with this.”
I tried to call back and be as calm as possible but the manager refused to take my call (to be clear, I had accidentally cursed while explaining the situation out of frustration, but none of that cursing was directed at him). They would not give me any options, told me to re-purchase at a now higher price (inflation) and said that the case was closed once they refunded my money (which I asked them not to do). customer service continuously hung up on me and “transferred” me to full mailboxes or fake numbers.
They also gave me several different reasons as to why they cancelled the order. The first being that France & Son had failed to pick up the order from the manufacturer in time, so the manufacturer cancelled it. I insisted that I could go pick it up, but they said the item was gone and I’d have to go back to the end of the queue. I honestly had never been treated like this by any company in my life and had my lawyer call them (who they kept referring to as “him,” when I corrected them and said she was a woman) and they lied about the reason they canceled the order, saying they cancelled it because I was rude. How could that be, when I was only calling once I found out from the delivery company that order had already been canceled?
I finally got in touch with their president and the sales team, and so far they have offered to sell me the chair at the price I’d paid, but that I’d have to coordinate pickup from the manufacturer myself.
As someone who’s worked in the service industry and in marketing at the world’s biggest tech companies, I truly cannot believe that they consider this helpful. They are acting like they are doing me a favor, and making me pay for my own transportation, when normally shipping is free. I also have yet to get clarity as to where the warehouse is, and if I can go get the chair soon, or will have to start back at the end of the line.
TLDR: They may be a couple hundred cheaper than other sites, but the opportunity cost that I’ve sacrificed dealing with them when I should have been working has far eclipsed the stress and savings. I’ve never seen a business run this poorly, honestly, in my entire life.