Harvest Right Freeze Dryer Reviews

I absolutely love my Harvest Right. I was a little skeptical at first, but everything tastes amazing. So vibrant and it knocks your socks off. I was also a little intimidated, but they make it so easy. Just follow the instructions in the book. Easy peasy.

Used for years without issue. Once I had issue they dealt with good.

I am from Canada and I have owned my freeze dryer for 2 1/2 years. I recently had an issue with my unit and called in to get help. I talked with a few different people and ended up working with Madysen to trouble shoot and she sent me the relay I needed to get my machine up and running again. Madysen was professional and answered all my questions and called me to check on if I had my unit issue solved. I would recommend anyone to harvest right as they have incredible customer service as well as an incredible product.

Really great . What the machine does is remarkable. Tech support is out of this world

I purchased a small unit in Nov of 2022. After a few weeks had an issue with inadequate vacuum popping up on the screen. I did the list of how to fix problems and still couldn’t resolve the issue. I called tech support and the ticket was started to locate the issue and resolve it. The holidays hit but I was again contacted in early Jan. by the Tech Liaison, Scott. Things were again set in motion to resolve the problem. After determining the issue was software related I was sent a software update. Very easily downloaded into the machine. It fixed the inadequate vacuum issue and has been running everyday without any other issues. I love this unit and plan to continue for some time to come freeze drying and experimenting. Thank you for the awesome technical support Harvest Right. Thank you Scott & Hector. Susan R

Freeze drying is not for the faint of heart. Prepare for a considerable learning curve that extends for almost as long as you own your machine and continue to process different varieties of foods. But if you are concerned about the vagaries of the food supply chain today and in the foreseeable future, and/or if you can either garden, or have access to a farmers' market , then freeze drying is THE best way to prepare and store food for you and your family. Harvest Right is the best known name in the business, but there are other names coming into play as home FD's are becoming more available. However, if they do not stop depending on name recognition and start paying more attention to Quality Control and product testing before their units leave the factory, they will lose market share quickly. I bought my large Harvest Right FD in Nov. 2023, and it took a solid TWO MONTHS to correct all the shoddy workmanship in the unit and make it functional. All of that should have been caught with a short test before shipping. I would give the whole experience a much, much lower rating if it had not been for the tech, Brandon, who worked with me on an almost daily basis for those two months to get my machine working. He was an absolute gem, never giving up on me or my machine until we finally got it working! He I give a 10 out of 10! But if you are considering buying a HR freeze dryer, just know that, yes, it is a lot of money, and , yes, it may not work straight out of the box, but it is an investment in the future, you will learn a huge amount about how/why/ and when it works, and a super amount about what freeze drying is all about.

Hands down one of the best purchases I've made in a long time. From asking initial questions to ordering months later to after care, the communication has been excellent. I am a long haul trucker (currently out for 2 months), and this has been a game changer in eating quality meals every night. My husband will be using it for his harvest, as well. We will most likely purchase an XL down the road.

I was a bit skeptical at first spending so much money, but right out of the gate Harvest Right showed they are dedicated to making their customers happy. I had some issues with the initial setup, but thanks to their fantastic customer service support and amazing technicians I was able to get it up and running.

The only thing I would like to recommend and the reason I could not give 5 stars even though I would love to, would be to have some sort of service contract in the various areas to be able to send an actual technician who knows these machines to work on them, rather than having the customers do all the work. Thankfully I am relatively good when it comes to taking things apart and following instructions, but I wonder how those who are not even remotely mechanically inclined are able to perform some of the troubleshooting things I had to do. I do want to point out that all instructions given to me were VERY detailed and the videos helped immensely. Without the support of Madysen and her team I would not have been able to get the machine up and running. It now works perfectly, just me trying to fine tune some of the things I have put in it to freeze dry. Other than that I would recommend purchasing a Harvest Right.

Guys, thank you so much for walking me through the repair. I had to send my machine back to adjust the Freon. I am having my beautiful niece Gab, help me write this awesome review for Luis Vargas & Harvest Right! She is also displaying the YouTube videos for me to package it. Makes life easier!

Go on and freeze fried!

I purchased a medium size Harvest Right Freeze Dryer with premium oil pump. Build quality of the dryer and the pump are very good. The customer services are excellent. I made a service call for a software issue after regular office hours, much to my surprise, it reached a live person and the issue got solved immediately.

Regarding the drying process, it is very easy to use and the end results are very good. However, you may need some knowledge about if the food may need extra dry time.

For the machine itself, there are several issues I think can be improved. First is the noise, it is quite loud. Not sure it is because of the cooling fan or the compressor or both. Compare to the dryer, the oil pump is much quieter. The hose from the dryer to the pump is a little bit too short. You can only put the pump on the right side of the dryer, if you want to put the pump the left of the machine, you cannot. Another issue is the software control. if you accidentally touch some area of the screen during the drying process, the whole process will stop immediately without any chances to continue. A simple Yes/No prompt will give a much better user experience.

All in all, it is a very good machine for freeze drying.

I purchased the Harvest Right Freeze Dryer (large) a month-and-a-half ago after viewing multiple reviews on YouTube. I purchase the White Harvest Right from Intermountain Farmers on a promotion, plus an extra set of large trays, tray covers, silicon molds, and silicon mats for both set of trays.

I was pleasantly surprised that the Harvest Right came with all the accessories I needed to begin freeze drying within minutes of setup. The packaging was great and the Harvest Right videos on YouTube made set up easy. (Be sure go get some help when lifting the unit because it's build like a tank! Also, you'll need a 20 amp outlet connected to a 20 amp breaker.)

The first items I freeze dried was bread sprayed with vinegar to remove any manufacturing orders, followed by carrots, broccoli, apples, oranges (sliced thin with rind intact), and yogurt (placed in the silicon molds). All the items were weighed while on the trays and the weight written on a post-it note that were place on the trays. The prepared trays were covered with the plastic lids and placed in the freezer while the bread and vinegar trays were in the freeze dryer.

Since then I have freeze dried perishables of all sorts, and frankly, it has become an obsession's! I've needed help at times and the staff at Harvest Right are very knowledgeable and friendly - it's like were all members of the same family.

I gave the review 5 out of 5 because of how well the freeze drier was constructed, the ease of setup, and how helpful the staff is. TRY IT - YOU'LL LOVE IT!

Cordially, GFS

One of the best purchases I have made. I love freeze drying and I love knowing if there is a virus or even a bas storm and the grocery store are out of food I can still provide quality food for my family.

The quality of the harvest right freeze dryer is amazing. Durability you can see and feel. Customer service is great too. Had a error code, called them up and had it back up and running in 10 min.

I took a lot of time to decide, and finally took the plunge. We bought the freeze dryer and got it all set up. Customer service helped resolve a small issue, and they were quick, efficient and totally committed to resolving the problem.

After two failed trials, it's late evening, so I'll contact them again to see if we can get the vacuum where it needs to be.

I've been using the medium freeze dryer nearly non-stop for the last 4 months and it does a great job of processing food for long term storage. It is not as loud as some reviews suggested (premier pump) and is very easy to use. Customer support is excellent. I should have purchased it two years ago, but if you get this unit it will not disappoint!

Amazed

I had been in with a friend who had purchased the freeze dryer months ago. It was so amazing, as an avid gardener and having a spouse who does back-country treks, I had to have my own, and now I do WOW!!

by Gardener

This is an awesome machine. We've had a few issues, but the customer service is second to none and very helpful! I can't wait to have long term food storage handled. Set up is easy, straightforward and the interface is intuitive. This is an amazing product for sure!!

I want to share my excellent customer service experience I had with the Harvest Right freeze dryer company. I had my freeze dryer for ~ 3 months and it had been working Great! All of a sudden the screen on the freeze dryer would not “go to the home screen” regardless of whether I restarted the freeze dryer. I called the customer service desk and explained my issue to John. He told me it was a simple fix of updating the software and said he would send the files I would need to download onto a thumb drive. He proceeded to explain what I needed to do and that the instructions would be included in the email they would send. I had the email in less than 15 minutes and my freeze dryer was back up and running shortly thereafter. I have not had any issues with it since and John followed up with me to ensure that everything was working correctly. I am completely satisfied with both my Harvest Right freeze dryer and the customer service experience I received.

I have bought several machines and kitchen gadgets. But I have to say the Harvest Right Freeze Dryer is the by far the best item I've ever bought. Worth every penny I have spent. I have saved a lot of money by using the freeze dryer from not tossing out leftovers. Made powdered milk with milk I would have had to toss, powdered eggs from farmers making a great deal with buying more. Fruit and veg. that would be tossed can be blended into a sauce then freeze dried into a great treat. Now making all natural dog treats. Easy to start a small business as well. You can also use it as a sealing device in jars. Great ideas on You Tube.

We are in Love with our Harvest Right Freeze Dryer.. Fedex Crashed our First machine and it had to be returned and a FedEx Claim made, HR then resent another Machine out to us.. Customer Service has been very Helpful and I love that they keep me up to date on Shipping through my Emails. Thanks HR!

I’ve had my Harvest Right Freeze Dryer for 3 years and am pleased with its ease of use and the products I freeze dry. Customer service has been great. My only complaint is I have had multiple batches of Harvest Right Mylar bags that have pin holes in them so I get Mylar bags elsewhere.