Harvest Right Freeze Dryer Reviews

We purchased a large Harvest Right Freeze Dryer. Got it all set up and all the pre-tests done no problem. Ran a test run using bread as instructed no problem. Got a batch of carrots ready and pre froze them. Put them in my freeze dryer and it just kept trying and trying and never completing. We contacted Harvest Right and they opened a ticket and assigned a tech to us. We were contacted by the tech who had us run some more tests and then asked us to update the software and run a water test. The water test was not successful. She determined we would need to replace the software hub which she mailed right out to us. A few days later we were able to get the software hub installed and then we're asked to perform a mock batch test. This test was successful! I then restarted my batch of carrots and this batch processed correctly! Through all of this our tech was amazing. She was proactive in reaching out to us and also had an active email loop with us. She would check with us regularly to see how things were progressing. Our freeze dryer is now running as expected and I am very pleased with the customer service I have received.

My experience has been ALMOST perfect since my very first call to them. Initial delivery was prompt and well packaged. they even delivered it faster than promised. i have thoroughly enjoyed using my drier. this isn't a complaint per se', but they offered a software update that i thought would make it's functionality better, but i can't tell if it did or not.

Every time i have spoken to them on the phone the experience has been positive and friendly. the only real problem i've had until now was a sealer that didnt function and they sent a replacement quickly.

Happy with purchase. I have had my large Harvest Right freeze drier machine for 4 years now and have been able to FD a lot of food. I have a garden, orchard and chickens and love the ease of FDing and long term storage. I freeze dry for extended storage and short term storage. I have basically ran the machine non stop and have had a few repair issues that needed to be taken care of. When I have needed a repair, qualified service technicians have been able to help me get it running again. Sometime I wish that I could take it into a shop or have a technician come to my home to repair it instead of having to do all the back and forth phone calls and emails. But, like I said I am happy with my purchase.

I have been using my Harvest Right Freeze dryer for almost a year now and I love it! I find it very easy to freeze dry foods and rehydrating them is simple and taste very good. I have freeze dried everything from eggs to soups to stews and candies. I also love the fact that freeze dried food can last 25 years or more depending upon the food. Even if you are not a "prepper", freeze dried food comes in handy for many things like hikes and camping and so forth and storage is great because it's smaller it takes up less space. I have let family and friends taste some of the rehydrated foods that I freeze dried and they liked it so much they are getting freeze dryers as well!

The Harvest Right Freeze Dryer is definitely the best investment I have ever made and I'm glad that I did.

I have been using my Harvest Right Freeze dryer for almost a year now and I love it! I find it very easy to freeze dry foods and rehydrating them is simple and taste very good. I have freeze dried everything from eggs to soups to stews and candies. I also love the fact that freeze dried food can last 25 years or more depending upon the food. Even if you are not a "prepper", freeze dried food comes in handy for many things like hikes and camping and so forth and storage is great because it's smaller it takes up less space. I have let family and friends taste some of the rehydrated foods that I freeze dried and they liked it so much they are getting freeze dryers as well!

The Harvest Right Freeze Dryer is definitely the best investment I have ever made and I'm glad that I did.

At the start I was really wondering why I spent that much cash on a machine that didn’t work.

Harvest Right support very patiently worked with me and help 100% to get my machine working again.

Yes I will highly recommend Harvest Right to everyone.

I really needed to step up my food storage in more ways and Harvest Right allowed me to do just that.

Thank you Harvest Right for all that you have done.

sincerely

Anthony Migliori

I've been a proud owner of two Harvest Right machines for my small business for the past three years, and I couldn't be happier with my experience. The products they offer are top-notch, delivering exceptional freeze-dried goods that have been a hit with my customers.

What sets Harvest Right apart is their exceptional support. Despite being based in New Zealand, I've always received prompt and reliable assistance whenever I've encountered any issues or needed help with the service. The team's knowledge and responsiveness have been outstanding, ensuring minimal downtime for my business.

I highly recommend Harvest Right for their great products and amazing support. They have been a trusted partner, and I will continue to purchase from them without hesitation. Thank you, Harvest Right, for your outstanding products and excellent service!

Got a Large machine and it was DOA. The company wants their customers to work on the machine instead of a service to replace or repair them . Finally after they sent a new module and it still didn’t start up I got a return package. Company needs to be up front on service policy of the equipment.

I received my FD in August 2022. After 3 weeks, the pump stopped working. I called Harvest Right and they immediately appointed a technician to help me do a bunch of testing. Once it was determined that the pump was faulty, they asked me to send the pump back and I was provided with a shipping label and anything necessary to make the process easy. I was leaving the country for 5 months, so they offered to hold the replacement pump until we got back. I called them last week, they quickly checked the notes and shipped the new pump. I am in Canada, and it only took 3 days to arrive. I was very very pleased with their customer service and fast delivery. My new oil free pump is a real delight.

I've had my Harvest Right Freeze Dryer for 3 years. With that being said, there are learning curves and 'malfunctions' that have been handled successfully. As with any new machine, hobby or new skill like gardening or canning you don't know everything or have all the tools instantly. I couldn't just ask my mom to help me or for her recipe. We're the pioneers in the home freeze drying innovation. The techs are very helpful and will find answers to your questions. Keep experimenting and have fun creating.

The freeze dryer is effective, but I had a lot of trouble with it. I had to go through extensive customer support to fix a leak in the first few months after receiving it. I also had to replace the screen and circuit board and update the software because of glitching.

The best investment into my family's future. My Harvest Right was a gift from my husband. I use it non-stop. I love it. I have freeze dried candy, fruits, vegies, eggs, leftovers and everything in between. This is the best way to prepare for emergencies and I find that I am saving money by purchasing food when it is on sale and then freeze drying it for a later date.

I'm happy I own this appliance to preserve all kinds of food. At first, I needed help, and the tech support staff was great at listening to me, and help me set up my appliance just right. Since then, I've freeze-dried raw eggs, foods ready to eat and fruits/vegetables. With the quality of the food I chose to preserve, this appliance pays for itself quickly.

I recently purchased a brand new medium sized freeze dryer directly from Harvest Right. The product arrived very well packaged and you can tell they take great care in that process. I ran my test batch on a loaf of bread (sprayed with vinegar) and it went through the first batch with one issue arising due to an error code related to the temperature of the heating pads under the trays. This only happened once during the batch and then went away so I thought it wouldn't be an issue. Unfortunately, that wasn't the case. My 2nd batch was throwing 2 trouble codes; 1 for tray heat and the 2nd for overall temperature of the machine which states "Danger" and to "power down".

This is where the process with Harvest Right became very unusual (in my experience). I scheduled a call with a technician and their first process is to have the customer try and do the troubleshooting and repairs. They had me take some things apart and test a relay with a paper clip which by the way, if not done correctly poses an electrocution risk! What?!

Because I felt mildly comfortable with my skill set not to die while troubleshooting the issue, I decided to go along with it. The alternative didn't seem good. It was "we can try and get a technician but this is really the best option". By the way, I did ask them to send me a new machine because I felt like their company asking the customer to work on a brand new machine seemed a bit ridiculous. They declined stating, "this really is the best option".

Again, I went along with it. Ultimately, after several days and multiple attempts at troubleshooting (over the phone with the tech) they came to the conclusion it was a bad relay and the entire computer needed to be switched out (by me!).

I again stated this seemed ridiculous to ask me to do as a customer but they said, "this really is the best option" so in an attempt to have a very expensive paper weight lying around, I did it.

They sent me the new computer and a video showing how to replace it (which was really poorly made as even the people I the video seemed confused). Thankfully, I was able to swap out the computer without too much trouble (took about 30 min) but I couldn't help but wonder; how in the world could they ask someone who isn't comfortable or skilled in this area to work on these machines??!!

Imagine buying a new washing machine and a part inside the machine is bad right out of the gate and the company asks you to troubleshoot and replace it?! Doesn't make sense and is NOT a great strategy to build customer confidence.

I will say, the tech that helped me was very responsive, kind, empathetic and sincerely wanted to help me. He was more relieved than I was when it ran 2 batches successfully after I replaced the computer.

After all that, I'm still glad I have one but buyer beware; if it arrives and doesn't work properly, more than likely you're on the hook to troubleshoot it and repair it (with parts they send you).

Heard they were the best, and am not disappointed, bought an XL and this thing is a beast. Very heavy but tons more storage than any of the others from what I gather. Only complaint I think I have is it seems the put the trays closer together than on other models so you would have to be more careful about stuff that puffs up bigger. But the amount you can do is incredible. I had a software bug right out of the box, opened a ticket and was resolved the same day, they found the issue and had a patch available and I was in business. Customer Support is top notch. Shout out to Caleb in support for excellent support. Would highly recommend Harvest Right to anyone looking to get into Freeze Drying.

I purchased a medium HR freeze dryer a couple months back and been very happy so far. For me the medium was the perfect size. Its small enough for my son and I to muscle it downstairs and place it on the table but still large enough to cook and process large batches of food. I have processed 10 batches so far and have been using 7mil mylar bags and mason jars. The sample kit that HR includes is solid. Good thick bags, sealer, and O2 absorbers. The machine doesn't make as much noise as I thought and can't hear it run from the basement. Really enjoying freeze drying so far and the machine has been great.

I have had my Harvest Right medium freeze dryer for about 10 months now. The first six months I was using it 5-6 days a week. Now that I have freeze dried everything that I could find, I have backed off a bit. It was easy to set up and use from the start. I have the Premier oil pump. It is recommended to change the oil every 20 batches. That is simple. Drain, filter, refill the pump. I pre-freeze the food i plan to freeze dry and so there is minimal clean up. I am amazed at how the taste of food is intensified when the water is removed, such as fruit and herbs. I have stored my food in vacuum sealed glass jars. I like the look and don’t plan on storing for an extended length of time. I enjoy the ability to stock up and not waste food during sales or garden harvests. It’s really great to make a recipe and always have, for example, chopped onion available without having to consider my inventory. The negatives of having a freeze dryer is the length of time a cycle takes, 12-18 hours on average. It does use electricity. I’m not sure of how much extra I paid with the freeze dryer since I started using it about the time I needed to use air conditioning and my local utility company increased our rates at that same time. In general, it is a great piece of equipment to have if you like food security.

I purchased my medium size Harvest Right in November 2022. The machine malfunctioned and despite the excellent advice from customer service and new pump I received I couldn’t get it to work. I was asked to return the freeze dryer to Harvest Right for repairs. They provided me with all the packing materials required, sent a video on how to safely package it, then arranged for it to be picked up at my home. My customer service rep Itzia Flores was wonderful. She kept me updated on the progress with the repairs and informed me when the freeze dryer was being returned. My machine is now completely functioning and I am looking forward to many years of use.

Michal Ryan here

just wanted to give Thanks to all at Harvest Right

for handling the issue we had with freezer. Also to Karysn Chambers, not sure what you are paying him,but is not enough.To took the bull by the horn in worhed great with me and my family. I could tell he was really concerned about our freezer not working did his best to help with the problem. After all the fixes we tried he got us a anther freezer as soon a possible. It is working great. I have been in sales most of my life. This was handled like a professional. Please give him a pat on his back. Thanks Karsyn. Michal Ryan

We purchased our Harvest Right Medium Sized Freeze Dryer order 12/07/2021.

We received the unit in January 2022.

A couple of months ago we experienced a mid-batch heater failure.

I called Harvest Right and opened a ticket. There was a fee because the unit was out of warranty, but that is ok.

I worked with Bobbie Lewis at tech support to trouble shoot the issue.

I sent the tray unit in to be repaired. When I received it back, I still had an issue with the heater.

I reached back out to Bobbie and again she helped me send the shelf unit in for repair. She did a great job of keeping me up to date. I just received the shelf unit back and was able to do a successful freeze dryer run. Bobbie has outstanding customer service and made what could have been a very stressful situation easier to bear.