Harvest Right Freeze Dryer Reviews

I bought my freeze dryer almost a year now and I can say I love it. Within hours of ordering my freeze dryer yes hours!!! I had it delivered to my home. Not only do you get the freeze dryer and the oil and filter but you also receive 50 mylar bag with oxygen absorber along with an impulse sealer. Once you follow the instructions on the set up, (I would suggest watching harvest right video on You tube) you should be set to go as the machine is set it and forget it kinda.I was using my machine for several months and loved it. I then had a little issue and called harvest right who responded almost immediately, they assigned me a Tech (David) aka Mr Patient who determined that the vaccum hose was not working properly; he got one sent out and worked with me to get the issue resolved, he was very patient and even used video conference to helped to trouble shoot the issue and resolve it. So not only do you have a great product but the customer service is amazing. Many times you worry about taking a leap of faith with such a large purchase but knowing that there is great customer service and people who are knowledgeable about the product is comforting, so if you are thinking and still on the fence, take a leap it's worth it as this is a truly awesome product.

Harvest Right has, over the last five years, provided exceptional support and results! I reached out to the company back in 2019 to gather preliminary information. Scott walked me through the various models, thoroughly explained how they operate, and provided recommendations, including adding an independent 110-volt/20-amp circuit. Eventually, I purchased an XL model and immediately experienced great results. The freeze dryer is highly-automated and, in all but one case, owner-induced I might add, produced completely-dried food, ready for packaging. Nevertheless, as with any complex technology, caveats exist, making tips, techniques, and related general knowledge essential getting the most out of a freeze-dryer. Approaching my third year of ownership, Harvest Right’s Customer Support team has provided excellent service and help. Incidentally, Scott, my original contact, has stayed in touch and continues to answer questions and provide insight as well. The team’s blend of domestic and overseas personnel provides assistance virtually any time I need it. Without exception, each individual I’ve spoken with has been a true professional and subject matter expert, either being able to provide on-the spot answers or timely replies to more complex questions.

At the end of the day, my freeze dryer allows me get the most out of harvest season by preserving large volumes of food. It also helps me get the most out of camping season by enabling me to store and carry much more food than my camper’s freezer can hold. Finally, given food allergies within my family, we can prepare shelf-stable meals in advance (including chicken parmesan and curried turkey) that ensure we always have food options, regardless of what local grocery stores and restaurants can accommodate. Scott and the rest of the Harvest Right team have, over several years, proven themselves to be committed to customer satisfaction and ensuring we, as owners, get the most out of our machines.

I purchased my Freeze Dryer for my birthday in 2022. It ran perfectly, no glitches, no issues until 2024, when it stopped drying. I reviewed online videos for trouble shooting but it was not resolved. I contacted customer service, paid $45.00 and had access to a tech until the issue was resolved. My Tech, David, was very accessible even in a different time zone and with my work schedule. I am happy to say the issue was resolved for a $13.00 part, a free software upgrade and time. I love my freeze dryer.

We purchased our Harvest Right freeze dryer a year ago, and it has been fantastic! We've had so much fun experimenting with dehydrating all kinds of food. One of the biggest benefits is being able to create healthy snacks that are free of additives and chemicals. This has been especially rewarding since we can offer our grandkids wholesome, guilt-free food.

Whenever they visit, the first thing they do is head to the pantry where we keep the dehydrated snacks—they absolutely love them!

Recently, we encountered an issue with the unit not holding a vacuum. Naturally, we were concerned, but the company's customer service was incredible. When I called, they patiently walked me through possible solutions. When the issue wasn’t resolved immediately, a technician from their technical team followed up and spent an hour on the phone with me.

They had me send photos of the unit, helped identify the problem—a misaligned rubber gasket—and guided me through a simple fix. To ensure everything was working properly, they asked me to run a dehydration cycle and even called back the next day to confirm.

I’ve never experienced such attentive, thorough customer service before. I have no hesitation recommending Harvest Right products to anyone!

We purchased our Harvest Right freeze dryer a year ago, and it has been fantastic! We've had so much fun experimenting with dehydrating all kinds of food. One of the biggest benefits is being able to create healthy snacks that are free of additives and chemicals. This has been especially rewarding since we can offer our grandkids wholesome, guilt-free food.

Whenever they visit, the first thing they do is head to the pantry where we keep the dehydrated snacks—they absolutely love them!

Recently, we encountered an issue with the unit not holding a vacuum. Naturally, we were concerned, but the company's customer service was incredible. When I called, they patiently walked me through possible solutions. When the issue wasn’t resolved immediately, a technician from their technical team followed up and spent an hour on the phone with me.

They had me send photos of the unit, helped identify the problem—a misaligned rubber gasket—and guided me through a simple fix. To ensure everything was working properly, they asked me to run a dehydration cycle and even called back the next day to confirm.

I’ve never experienced such attentive, thorough customer service before. I have no hesitation recommending Harvest Right products to anyone!

I researched many brands of freeze dryers before purchasing a Harvest Right XLG. I'm elated with my choice! The freeze dryer itself is very well built and after a minor door adjustment it is rocking! Super impressive how effortlessly and quickly it processes my ingredients.

But the reason for writing this review is to laud HR's customer service, they set the standard of exceptionalcustomer service. Super helpful, friendly and responsive; more importantly, they genuinely care about their customers!!

We bought an existing small ranch in Mexico with 26 mango trees and 3 avocado trees.

1)The mangoes taste amazing and freeze dried they are even better and crunchy if you eat them without hydrating. The mylar bags are colorful and professional from which to sell.

2)The avocados can be sliced or made into guacamole before freeze drying and often pre-freeze to cut down the freeze dryer time.

3)Sweet corn is next on the list and we expect it may taste like candy once dried.

We could never have enough freezer space with our harvest as a lot comes ripe at once and since we like to prep for eating every season it's perfect. Hope to help small Mexican churches to prepare for hard times and possibly sell commercially as well.

It's great for retired life to have a special purpose fulfilling needs and enjoying the present with healthful food.

The dryer itself is easy to use, as it almost runs itself.

Customer service is professional and friendly.

If you can afford it, buy the largest one if you have a lot of food to dry.

Harvest Right freeze dryers are the way to revolutionize the way you store food. Previously I had done solely canning for my fruits and vegetables, now I have the option of doing both, depending on what my future plan is for the food.

I purchased my Harvest Right freeze dryer in February of this year; to help optimize the way I store vegetables from my garden. I accomplished my goal of optimizing the produce of my garden and have found even more uses for the freeze dryer. The green beans with a little olive oil and seasoning freeze dried is like having a crisp green bean chip. They are amazing. I found several ways to process my tomatoes. I pureed some, sliced others, made chili and spaghetti sauce and freeze dried them for later. These will be great to throw in a crock pot for a quick dinner when I get home from work. The peppers were quick and easy to prepare for freeze drying and when I need some for cooking I am able to grab what I need for the meal.

I have been making freeze dried goodies to give to family and friends for birthdays, special events and holidays. They love freeze-dried apples, yogurt, ice cream bars and banana chips. My freeze dryer is getting a workout with requests from family and friends. The freeze-dried goods make great healthy snacks for kids, and they love them, which is much better for them than the process snacks you would purchase.

With food prices extremely high this year I found a need to freeze dry foods that are in season, to save money for when I need them at a later time. I have been able to freeze dry dozens of farm fresh eggs, rhubarb, strawberries, zucchini, peppers, tomatoes, beans and other foods to save for later when they are needed for recipes and meals.

There are so many foods you can freeze dry, and I have only touched the surface of a few in the months of owning my machine. I am looking forward to learning and freeze-drying whole meals in the future.

There are just a few things I would change if I could: the bulkiness of the machine itself, and the length of the time to freeze dry products. I highly recommend purchasing one, especially if you have kids and a family to feed.

Had a tech guy named Tyler from harvest right help me with figuring out my freeze dryer issue and man he made it a breeze and was super polite and helpful .

I’ve been using the Harvest Right Freeze Dryer for a few months now, and I couldn't be more pleased with my purchase! First off, the customer service team has been incredible. They were extremely helpful during the setup process and answered all my questions promptly, making everything so much easier.

What I love most is the ability to freeze-dry fresh fruit. Having healthy, ready-to-eat snacks like strawberries, blueberries, and peaches on hand has been a total game-changer. I never have to worry about fruits going bad or not having a healthy option on hand. It's such a convenient and nutritious snack that I can grab anytime!

The convenience extends beyond fruit, too. I’ve started freeze-drying leftovers, which has been a huge time-saver. It's like having a stash of ready-made meals that I can rehydrate and enjoy whenever I need a quick dinner. This is perfect for busy days when I don’t have time to cook from scratch, and it’s great to know that I’m not wasting food either.

Another benefit is the ability to save money. By buying fruits, vegetables, and even meats on sale, I can freeze-dry them and store them for later use. It’s an easy way to reduce waste and make the most out of sales at the grocery store. I can now enjoy my favorite produce year-round without paying premium prices.

Overall, the Harvest Right Freeze Dryer has been a fantastic investment for both my health, my convenience, and my budget. Highly recommend it to anyone looking to enjoy healthy snacks, save time with pre-made meals, and save money in the long run!

We moved our Harvest Right freeze dryer the first weekend in November from a rather warm location to a cooler place for our freeze drying efforts as a preventative measure to prevent malfunction to the machine. After moving the machine, it wouldn’t work due to an “Inadequate Vacuum”. We tightened hoses, changed oil in the motor and cleaned the demister filter to no avail. After multiple attempts to correct the problem, we called Harvest Right to see if they could come up with ideas to fix our problem. Since we were only five days after our warranty, they waved our diagnostic fee. The specialist we were assigned was named David. He worked tirelessly to help resolve the problem. It took many functional tests to come to a resolution, but with David’s help we finally were able to find the leak and restore function in our machine!

Don't buy a refurbished machine. Mine didn't work, was full of dust and bugs. Took 3 months to get a working machine.

Largely our thoughts are positive for this machine, and we love being able to preserve our own food with freeze drying. We are very much still in the learning curve with our freeze dryer, having only done fruit and just now starting with prepared dish leftovers. The premier pump is not overly loud, and the medium gives us a decent amount of space to work with. The unit is incredibly heavy, so be prepared to have A Time getting it to wherever you want it to go.

We did have some trouble with our machine right after purchase - it was not running properly and we got vacuum errors. The representative we spoke to (Tyler B.) was incredibly helpful - direct, knowledgeable, and courteous. From his directions, it seems like step by step basic troubleshooting is something that should be easily accessible on the website, or better yet included in a comprehensive manual. Thanks to his great service, our machine has not had any issues since.

While we are enjoying it so far, the company really should put more thought and effort into their app, website, and manual. While having amazing customer service is always great, self-help resources would be a welcome addition. The app is also largely useless - basically quick links to what is on their website, which you could just go to their website for. At the very minimum, I would have expected something at this price to have basic wifi or bluetooth connectivity to use with the app for batch or error notifications, but it does not - that was very disappointing.

Iv had my freeze dryer since July of 2024. I have had a total of 21 batches completed. What a wonderful machine, and great support from Harvest Right. So a little back ground information.... I live in a Temperate rainforest, yep. Good old Washington state Puget Sound, in fact I'm surrounded by water on all sides. My relative humidity in the summer is between 95-98%, and during the winter it is between 82-90%. Yep, if its not raining, it is either hot and humid, or cold and humid. So water/moisture is one of our biggest problems here. Iv had the pleasure of speaking with customer support on a few occasions. The first time was on our first batch; the door of the freeze dryer was dripping profusely. it was in the middle of July. I was worried that there was a problem with the machine, after many discussions with the tech support in Utah, we decided that the dripping was due to the high humidity in the aria and that it will not hurt the machine. unfortunately it meant that the machine was going to live in the garage. The second event I delt with was at batch 20. I could not get enough vacuum to run the batch. after some guidance with tech support, and a few videos, I spent an evening opening and cleaning the pump reservoir. After the I refilled the pump with premium pump fluid, it ran perfect and Batch 21 was successful. turns out that when I filtered the oil, I kept poring back in water and not oil. Again it was all a problem dealing with moisture. Luckily, the pump is almost bulletproof. Harvest right said it was a tuff pump and it is. they built these machines so that you have a great product that will run for a lifetime without having to gauge you on repairs. this machine works great, it has great tech support, and the freeze dried food you process tastes great.

I started with the small and after 1 batch I regretted it! I should have just purchased the next size up. I'm at my 55th batch today and love this thing!

If you think it's too expensive, I get it. It is! However, your food will be available for the next 25 years! No one knows what's coming tomorrow, next week or next year but having food available for your family will help get you thru it.

I've already put the next size up on layaway.

I recently had cause to need technical assistance on a freeze dryer from Harvest Right. I was very nervous when they told me I could repair it myself because I’m not technical and I don’t really understand electrical components. David morrey was the technician assigned to my problem over the phone? He helped me diagnose the issue quickly determining exactly what the problem was. He ordered parts and assured me I could do this on my own after watching a few videos and he would be there for guidance on the phone, surprisingly I was able to do it. The videos were extremely helpful and David’s calm cool demeanor help me stay calm and get it done. I love the product and I love the customer service. These people really stand behind what they sell. I would recommend them to anyone.

Tech support was very supportive. I had a vacuum leak after 3 months

We accidentally broke our screen. Bought new one, upon installation, needed a software update. They sent an email with update files, but when we tried to install it, it didn’t work. We called customer service four or five times and repeated the process over and over again. Finally, they said they had to escalate the issue to tech-support, and the next day we paid $45 and got a call from tech-support. This time, they sent update files again. We did the exact same thing and it worked. My complaint is that if the first people sent the wrong files to begin with, we shouldn’t have to pay the $45 fee. They should’ve sent the correct files the first time. Otherwise, they were very responsive once they got their money

This is an honest review of my Harvest Right 5 tray freeze dryer. I've owned it 3+ years now and it has been used almost constantly on our farm for preserving livestock, poultry, and garden/orchard produce. It has worked flawlessly, other than a recent pressurization issue that was promptly and courteously resolved by customer service/tech support who sent us a replacement ball valve that was easily installed. The machine is now back to working as expected. It's simplified our preservation efforts exponentially and greatly reduced the amount of canning and dehydrating that was necessary in past years.

Unfortunately, I encountered some technical issues with my freeze dryer, but Harvest Right was incredibly responsive and efficient in resolving the situation. They reached out several times to ensure my issue was fully addressed, and my freeze dryer was up and running again. I had the pleasure of working with Giovanni, who did an amazing job guiding me through the process. Highly recommend!