Harvest Right Freeze Dryer Reviews
Harvest Right Freeze Dryer Customer Reviews
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Supportive Customer Service if needed
I purchased a new Harvest Right Freeze Dryer on Oct 9, 2022, from Tractor Supply Company. After carefully following the instructions and a few attempts at getting to the bottom of the issue, it was apparent that it had a vacuum leak.
I phoned HR on 4 occasions and talked with a different tech. each time. I was surprised at how knowledgeable, supportive, and helpful each of them was. They walked me through and spent as much time as I needed to follow the steps.
I got to the point where I needed to open the back of the unit to check for a possible leak and I was not willing to do that since I had a 30-day return guarantee with Tractor Supply Company. I soon returned the unit and came home with a new freeze dryer and am so excited and pleased with the performance.
I cannot speak highly enough of the customer service that I received from both Harvest Right and Tractor Supply Company. I look forward to working with and maintenance of my freeze dryer with the safety of knowing that the tech support at Harvest Right will have my back no matter what, if any issues arise.
I am so happy with the customer service and have read many reviews and comments on the different supportive Facebook groups for freeze drying, of how very helpful and supportive the customer service team is at Harvest Right. It is very much like a family type support, knowing I will be helped if needed. Thank you Harvest Right!
Thrilled so far
I have to admit I was nervous to get the freeze dryer up and running, but by following the instructions in the manual and watching the online video for setup, everything went smoothly.
The dryer is working perfectly, and my first batch of raspberries came out beautiful! I have purchased freeze dried raspberries in the can for years, and the ones I did myself far exceed the ones I’ve been purchasing. Plump and delicious!
I have also done carrots from our garden. They turned out great as well. I sliced and blanched half the batch before freeze drying, and the other half I just sliced and put directly on the trays....prefer the flavor of the carrots that were not blanched. Yeah! A step eliminated!
So far I am thrilled with my freeze dryer. It’s pretty simple to use really, and there are lots of videos on YouTube by experienced users that give good information. Harvest Right customer service has been really good to answer my questions, too.
6 months and couldn’t be happier
Hoping to get it working soon!
Great Machine, Great Service
Best purchase ever
Awesome machine/Great Customer Service
So far, so good!
I received the freeze dryer much sooner than expected. It was packaged very well and arrived without damage which was a plus. Cleaned everything and set it up only to find the vacuum hose was missing. I was upset at first, but 'stuff' does happen.
After contacting HarvestRight, they expedited a hose to me. The test run and first bread run went without issues. On my fourth run (bananas and apple slices), when turning the machine on, it booted into factory setup. Quick phone call, and they walked me through the easy fix.
So far, I am very impressed with this machine and the customer support I have received.