Horrible site. Criminal. Thieves. Dubious customer service and worst platform you can ever depend on.
I have worked with freelancer.com for 7years. Seven good years of my life went down with this company.
Before then, I signed up with script lance site which later sold to them my info was transferred to freelancer.com by chance( I didn't just find myself there intentionally considering the circumstance)
The first few months, I discovered their non-refundable commission policy which they use to scam both buyers and workers. They can collect lots of money from your account without explanations. after a task is done, they will still collect money and when an employer files a chargeback from the bank, they won't investigate the issue but claims 50% of the charge & give the employer 50% whereby encouraging work without pay while they accomplice the employer to steal from you.
Most case, if you get a new employer who didn't know anything about freelancer.com tricks and weakness, you will get paid but once you meet their partners in crime, you're screwed for good. A lot of stuffs are going on there that I wonder why the crime investigation team on the Internet haven't shutdown that site.
The latest scam plot between freelancer and the employers is to claim that milestone is released to you while the employer file for a chargeback from the bank and receive a total refund and you lose your file to them.
I have struggled with this issue for months now and an employer I worked for 4months ago with good review given to me, didn't file a chargeback but there is an issue of chargeback filed by freelancer on behalf of the employer.
How did I find out, I talked with the employer and he told me clearly that he didn't have any issues with me. In fact he still appreciates the task I did for him. I asked him to contact freelancer.com and he did but they asked him to provide vital government based info with other credit card details and he sensed the fraudulent plan and refused. The employer replied to me with this comment
"That site is evil"
he encouraged me to use other platform but I wanted to get to the root of the matter by contacting freelancer.com customer service who claimed that the employer refused to further verify his identity.
I asked them what that has to do with the chargeback claims (because it's obvious the employer didn't file dispute and the task I did 4months ago. Till now this people haven't replied, they took 350 Australian dollars from my account and refuse to give me back my money.
They money I worked for was collected from me without any explanation or reasons.
I'm tired of this system that I wish to report them to all reputation sites on the internet because that's not the only bad experience I had on freelancer.com
Please don't mind the good reviews you see around. Freelancer.com paid some people to write good reviews to promote their site. While most of the bad reviews you're seeing is real.