Just to give you guys an idea of Freelancer.com commission: freelancers looking for work through www.freelancer.com If an employer hires the freelancer to complete a project, and is willing to pay $100 for it, then freelancer.com will take $10 (10% commission) from it for the service of online platform, and the freelancer will receive $90.
As a new freelancer, new to freelancer.com, myself, I have been offered a project. Since it is relating to my career field, I accepted his offer, and contacted the employer how to proceed the project. However, the employer never speaks eventhough he is online.
It soon becomes apparent that this is a fake project. But due to this, Freelancer.com has taken the 10% commission straight away from my bank account.
I have informed freelancer.com about the fake project on that day, reported the fake project and asked them to refund me back the money. They have claimed, 1. Commission is non-refundable according to their policy; 2. They may review my case under the following condition: after 28 days, i.e the number of days to complete the project plus another 7 days in my case, a ‘cancel button’ will appear, then, I can click that button, and then, the employer will have another 28 days to respond whether or not to accept the cancellation of that project. If he does not reply, which will be the case, as both him and the project is fake, this project will be automatically cancelled from the site. And then, freelancer.com MAY consider whether or not refund me back the money.
This means, I MIGHT have the possibility to have my money back after 56 days (28 + 28 = 56), and still, this is not certain.
There are 2 key factors I need to mention:
1. Freelancers like me, are informed they will be charged 10% for the project awarded, but it does not state WHEN, and under what CONDITION they will be charged. On their site, there is no indication whatsoever to inform freelancers, after clicking the 'Accept' button, commission will be automatically deducted from your account prior to starting the project, and I was very surprised receiving the payment notification from Paypal. This is very misleading, and I am not the only victim, as various similar cases have already happened when I made some research about it afterwards. I had no prior knowledge that this commission will be charged straight away once I hit the ‘Accept’ button. The 'Accept' button is not a 'Pay' button on an online store, which clearly inform the payer what is about to happen, but it is of the same function, and many have been falling under this trap.
2. Their policy of non-refundable commission is not feasible. On their site, it's full of scammed projects. I believe it is freelancer.com’s responsibility to verify whether or not these employers really have projects to offer and not bogus ones, and not simply taking commissions over no responsibility. At least, put effort to keep them at a minimum. If this project is offered to somebody else, not me, the victim will be him/her just the same.
To be frank, I am so disgusted by its service, and never went back to their site again. I left my information there still, because I am waiting for these 56 days to pass and get my money back.
Yesterday, they charged me another $10.48 USD for the membership, as I still hold an account with them. But, I am only holding it there for my refund. So, to summarize, I have incurred ｃｏｍｍｉｓｓｉｏｎ plus ｍｅｍｂｅｒｓｈｉｐ due to that scammed project.
I told them I want to close my account, and refuse to having them continue ripping me off from that case, but I CANT, because I need to pay the $10.48 USD membership, and my account has been limited. They can see I am not using their services as my monthly bid is zero !!
They have wasted so much time of mine !! Case still not solved !!!
Beware, Paypal cannnot help you much as you agreed with their ｔｅｒｍｓ ａｎｄ ｃｏｎｄｉｔｉｏｎ．
Ｐｌｅａｓｅ， ｗｈｏｅｖｅｒ ｈａｖｅ ｓｕｆｆｅｒｅｄ ｆｒｏｍ ｔｈｉｓ ｓｉｔｅ ｎｅｅｄｓ ｔｏ ｓｐｅａｋ ｕｐ！ Ｉｔ＇ｓ ｏｕｒ ｃｏｌｌｅｃｔｉｖｅ ｓｏｃｉａｌ ｒｅｓｐｏｎｓｉｂｉｌｉｔｙ ｔｏ ｍａｋｅ ｐｅｏｐｌｅ ａｗａｒｅ， ａｎｄ ａｖｏｉｄ ｈａｖｉｎｇ ｆｕｒｔｈｅｒ ｖｉｃｔｉｍｓ ｌｉｋｅ ｕｓ ！！！