Economy Bookings Reviews

Economy Bookings
( 120 reviews )

Economy Bookings Customer Reviews

  • Sort Reviews By:

Charge from Latvia posted to credit card
August 18, 2022
It was a surprise to learn that the charge for the rental car posted outside of the U.S. My credit card company declined it. I felt uncomfortable that this was not disclosed up front.

Loss Leader Advertising
August 18, 2022

I was searching for a car rental and came upon Economy Bookings. I saw the rate as $18.00 per day. However, when I calculated my total cost, I determined there was a $200.00 difference. When I called, I was informed that although the ad read as $18.00 per day, that is only for the first day. The remaining days are at the regular rate. When I confirmed what the representative was saying, she became rude and unresponsive.

I find their ad total misleading and untruthful.

August 1, 2022
Do yourself a favor and look somewhere else. This company does not honor reservations with horrible customer service. I booked 6 months in advance, paid deposit, showed up with a confirmation email and a voucher issued by them and the reservation could not be found. Go directly to Hertz, Avis or Budget and save yourself an unpleasant experience.

This is not an honest company!
July 25, 2022

I will never use this company, Economy Bookings, again in my life time. I take offense to people taking all my information including my credit card and not actually giving me what I purchased online! I believe this is fraud and in order for you to stay in business you guys need to do the confirmation as soon as you verify and say we have the car.

July 6, 2022

This company will take your money (500$) to pre book and if you don't have a credit card (even if you have the down payment instead of credit card) you are screwed, because they don't allow any changes and they offer no solutions.

June 29, 2022

Warning This Company is a scam I was charged for a Rental car Booking and was stranded at the airport. The rental car company didn't even have a shuttle to pick me Up. They still charged my credit card for services and insurance they never provided.

They should be investigated and shut down by Consumer protective services. I was stranded at the airport for over three hours trying to get an Uber. Sometimes It best to go with a proven company they are cheaper because in the end they will not provide you with the service you paid for. and still charge you. Buyer beware you have been warned

Stay away.
June 27, 2022

I made on online car reservation with in advance of my trip to Cancun.

In order to avoid problems with insurance coverage, I purchased "Full Coverage" insurance at the time of booking. When I arrived at the America Car Rental desk, I was immediately told that they did not recognize the "Full Coverage" policy and that I would need to purchase additional insurance for $600usd for my 14-day rental.

After 2 hours of arguing the point, America Car Rental reduced the price to $325usd. They had me over the barrel. I had to either pay for their insurance or walk away from my rental with no refund and having to find another car from another rental.

I made a complaint to A little over a week later I got an email telling me that there was nothing that they would be willing to do about this. I replied with another email to say that I don't accept their decision and that at a minimum, I expected a refund for the "Full Coverage" insurance I purchased.

I still have received no response, more than a week later. I then called their support line. I was told by the agent that a decision had been made and that if I didn't agree with it, I could write an email.

I insisted that I be transferred to a manager, and that was refused. The agent was totally unwilling to assist me in escalating the case. This is a completely unsatisfactory experience. I encourage anyone who is planning to use this booking system to not do that. Based on this awful experience, I will never use them again. Period.

DD July 01, 2022

Economy is a scam. They charge you , then they denied that you purchased from them , Even when providing the confirmation number they will deny you. Its fake

R & JDrake December 30, 2022

They are a total scam. Class action law suit is.m coming

Do not EVER rent from this company
June 18, 2022

One star is too good for them! I rented from the Orlando location to spend a week one hour away in Cocoa FL. I had a flat tire and was told that there would be a $185 fee to replace the tire, or I could drive two hours at my own time and expense to pick up a different car.

R & JDrake December 30, 2022

Class action law suit

Please Do Not Use This Company to Book Rentals
June 8, 2022

I do NOT recommend using this company to book. (even tho the rental price was very GOOD.) They sold me 'full coverage' for my rental, as well as "Roadside assist" for my U.S. trip. Their "Roadside Assist" is only available business hours in European time, and was a complete farce for U.S. traveling. the "Full coverage" was NOT honored by the rental counter, which added their own taking up my cost.

The customer service person I spoke with was in Europe, and very unhelpful. Please Do Not Use This Company to Book.

Stolen Credit card
June 7, 2022

I’ve been emailing this company about a transaction on my credit card. My credit card was stolen and was used to make a reservation, car was never picked up I don’t no why. I called and emailed this company I even sent them my doctor's paperwork saying I got COVID and I didn’t make the reservation at all.

I rent through enterprise car rental I will never rent thru this company. I’m at home sick fighting thru email to get my money refunded on my card. They wanna give me a voucher, I want my money and I will never go thru this company after what’s happening to me.

They don’t know how to satisfy people and refund after a situation like this. I’m calling my credit card telling them it has been stolen because I'm done with this company...

Rude and hung up the Phone.
June 3, 2022

I made a reservation last night and called this morning to cancel the reservation.

I had questions about the charges. The female on the phone was extremely rude. I asked about a confirmation number related to the cancellation,; She hung up the phone.

I would not recommend any Veteran do business with this Company. I only gave one star because there is none lower.

Extra Charge at
May 12, 2022

I booked a car from last month on 7 April 2022 and to pick up the car from Auckland, new Zealand and in the online recipe asked me for prepayment and I paid mentioning that I should pay the rest at time of collection the car but the car rental company took the total fee. I was double charged and I sent an email to explaining the story to them. They denied what they have mentioned on the receipt and say above $100 prepayment is only booking service fee. I believe that this company lie to customers. I will follow up on this in Consumer NZ.

Avoid doing business with Economy Booking Group.
May 10, 2022

This is the worst scam I've ever had in a car rental. I booked a Kauai rental. It purported to be $63/day from Avis, which I thought reasonable. I declined damage insurance, roadside assistance, etc.

Having a grasp of basic math, I thought this would be $441 for the week. I thought what was in small print - $1182 was with all insurances etc. There was never a chance to check what was to be billed to my credit card.

Well $1182 was the amount billed me. And when I reached Economy Group in Latvia they said that $63 was only for the first day!!! Each additional day must have been $187. To cancel the booking 3 days later cost $75 Euro.

This is fraudulent. And I can't see how to post my review amongst the, no doubt, company written glowing reviews on their web-site.

Scam, they steal your money
May 4, 2022

I booked online a year ago, when I arrived to pick up the car my reservation did not exist. I tried several times to contact them, no support or customer service.

I can't understand how this website is still robbing money from

innocent people. My bank refuses to return my money, they say it's a scam company and I'm still fighting after one year to recover my money!

Unpleasant experience
April 14, 2022

Very bad experience! Never book a vehicle from economybooking company again! Be sure to book a vehicle with the rental car company that owns their own rental car. Cars booked from this company are sub-leased to consumers from other companies. In case of any reason, even if the booking is cancelled more than a month in advance, a lot of advance payment will be withheld.

February 1, 2022
An absolute scam stay away don’t touch

Не рекомендую
December 21, 2021

Never book through economybookings

Booked a car in advance, flew to the airport, the dispatch went to the Hertz company, our flight was delayed. We waited at the front desk for an employee for 40 minutes. A woman came and said that she had no idea what this site and booking was, we had to pay her directly and she would not give us a car. 

I called the police, dealt with the police for another 1.5 hours, the company employee did not introduce himself. As a result, we at a local company took a car in 10 minutes, it cost half the price.

After I asked for a refund for the car reservation, I was also refused, due to the fact that I did not appear and did not take the car. Never book through this site and the Hertz site. Irresponsible companies that waste time, do not provide service, earn not by refunding money.

Terrible company
December 11, 2021

Very long and ridiculous story short I paid them a deposit for a rental I was needing for my son's birthday trip. The day of I got to address of booking and it doesn't exist the car rental shut down over 2 years ago I call them they give me the run around.

Won't help or refund said I have to email cause that department has no phone like what.... in the end of there month long investigation they pull out there a-- I was late or didn't show to pick up car so I don't get refund. I didn't show to business that no longer exist....who did they get this info that i didn't get car in time cause the place was long gone.

I had to play double for a last minute rental was late checking in to Beach House for sons birthday and they didn't care to make anything right, only lie like they talked to someone at a non existent business. A disgusting company that I hope soon get what they dish out steer clear of them

SCAM - Watch out!!!!
December 9, 2021

I tried to rent a car at San Diego for two days. The quoted price came back as $76 total. There was an option to get refund protection for $20 and I added it. When the charge came back to my card, it was for $156.66.

Now they are saying that they will not refund the protection amount which jumped from $20 to $85. This is a SCAM.... I am in the process of reporting this to BBB and all social media I have access to.

Not reliable. Poor communication
December 1, 2021

Their website and prices were good, but you can’t rely on them. I paid in full and was told that I would receive the confirmation by email.

After a few days, I called to get my confirmation email. I was informed that they cancelled the reservation. They blamed it on Thrifty, Thrifty blamed it on them. They offered to let me rebook a smaller car for $102 more.

Since I paid in full with no refund available, I requested an email for my credit card company so I could contest the charge if not refunded. The rep argued with me saying it wasn’t necessary. He finally acquiesced, but of course never sent it. No surprise.

Thrifty wouldn’t honor my reservation either. The also offered a car at a significantly higher price. I booked another rental through Priceline but because of the delay, the cost was significantly higher .