Date of experience: February 26, 2023
The scam is that after reserving on your credit card, when you go to pick up the car, they refuse the same card and then insist on selling you very expensive car insurance. I already had separate cover and so had refused it previously, and it quadrupled from €70 before the booking to €350 at their desk ON TOP OF THE HIRE COSTS!.
The other thing that's horrible, besides being stranded and stressed out to hell is that there is no company called economy bookings at the airport and the papers say 'Surprise' which is a couple of kilometres from the terminal, but it's actually in office called auto one, which is never mentioned on any contract or email and is impossible to find. Absolute ********, do not book!
And regarding your response on trustpilot.com asking me to make contact, I have been calling and have already emailed my complaint and had no answer so far in 4 days. I've been forced to put my credit card on hold at great inconvenience. Don't pretend that you have any kind of customer support!!!!
13th march update, I finally get an email from support saying they will look into it and it will take up to a month. So 6 weeks forced to keep my credit card on hold against these scammers in a foreign country.
Update 21st April:
After being forced to have my only card on hold for 2 months, I finally get this email from economy bookings:
Email with responses in caps:
Dear Mr Page,
MY NAME IS NOT MR PAGE!
You did not inform us about the cancellation of your booking prior to your pickup.
I DID NOT WANT TO CANCEL IT! - I WAS THERE TO PICK UP THE CAR AS AGREED
You failed to pick the car up at the arranged time and date.
THAT IS AN ABSOLUTE LIE, I TURNED UP AT THE ARRANGED TIME AND WAS REFUSED THE CAR
You failed to provide the documentation that is required to pick the car up.
ABSOLUTE LIE, I EVEN CALLED AND EMAILED SEVERAL DAYS BEFORE TO CHECK ALL MY PAPERWORK AND LICENCE AND TURNED UP WITH THEM ALL
You failed to provide a credit card with enough available funds and with the main driver's name printed on it.
THAT IS A TOTAL LIE, MY CREDIT CARD HAS MY NAME ON IT AND THERE'S MORE THAN ENOUGH THERE TO PAY FOR THE CAR
If you were blacklisted by the car rental company.
THIS SENTENCE DOESN'T EVEN MAKE GRAMMATICAL SENSE!
Unfortunately, because we didn't know that you weren’t going to pick the car up, we cannot give you a refund.
I PHONED YOU IMMEDIATELY FROM THE CAR HIRE OFFICE AT THE TIME THE PROBLEM OCCURRED AND YOU DID NOTHING AT ALL!!!
NO SURPRISES THERE THEN!!!
Whatever you do DONT use this company, they are SCAMMERS and have ZERO point ZERO one levels of customer service.
[if you try to write a real review at 'economybookings.com / en / reviews / add' you get the error message 'Reservation with this number and email doesn't exist.']