Economy Bookings Reviews

The initial booking was fine - but I bought their FULL insurance coverage - I had a small accident that resulted in $400 in damages that I had to pay upfront. Its now 4 months later - and countless emails and I have no resolution of this incident and have not been reimbursed.

I had rented a car for 5 weeks but after 1 week, I had to cut my vacation short due to an unexpected emergency. When I returned the car, I was surprised there was absolutely no refund. I was told its in the "fine print". I was expecting some type of penalty but to have to pay $650 for the car when it was returned does not seem reasonable.

Horrible experience. Very difficult to get anything changed. I booked a rental car for my wife. AND once you pay, that money stays there even if you cancel. so you're basically stuck with using their services or pay 60 Euro penalty and get your money back in 21 days. AVOID this company.

I booked a car and the site said FREE cancellation, Book with confidence! You’ll get a full refund if you cancel at least 48 hours before the pickup. No worries, no hassle.

I canceled an hour later, and they told me that they can only give me a voucher for future booking but if I want my money back, they will charge me $65, and the rest of the balance will be returned in 21 business days.

I don’t think this means FREE cancellation, you’ll get a full refund.

YES! A scam. Their web page leads off with the phrase 'Free Cancelation', but all they mean is they'll take your money immediately and offer you a voucher for a future rental if you need it. They count you expecting the norm: free cancelation meaning no charge until pick-up. STEER CLEAR. Con artists. They should get no stars!

DO NOT RESERVE CARS THROUGH THIS PORTAL. Their cancelation policy is a con. They say in bold letters a reservation can be canceled. In fine print...after the reservation...it becomes clear that one will receive ONLY a credit for future use with these same conmen.

Pay close attention to Economybookings. One small careless mistake and they steal everything you paid for in advance.

I had booked and paid for a car rental. We had a guest for our trip. I needed a slightly bigger car. So I canceled my reservation and then rented another vehicle with them. I then learned that the cancellation fees were the total amount of my payment and I therefore did not have access to my money in the wallet provided for this purpose. After 4 attempts to contact by email, I was replied 3 weeks later mentioning their regulations during a cancellation and the fact that they are unable to offer a refund in this particular instance. All I wanted was to rent them a bigger car. They would rather take whatever I had paid in cancellation fees. I just lost $500 with this company that I consider dishonest.

When I tried to contact them, they took 3 weeks to tell me that according to their rules, they could not refund me. When I wrote a review on Truspilot to explain my problem, they responded in less than 24 hours. In a very polite manner, they confirmed to me that there was nothing they could do for me. It's politely stealing.

The administrative fees for a cancellation are the total amount of my payment, i.e. $500. I understand that there could be administration fees but the total amount is excessive, not justifiable and in my opinion it is theft

When I canceled to rent another vehicle with them, there was no warning, no alert to let me know that they were going to steal my entire payment if I canceled.

I booked a car with announced free cancellation.

they charged me 60EUR!! to refund the money (over 20% of the original booking). A shame.

all written in very long terms and conditions stating that they refund it to your Credit Wallet... (not credit Card) if you want your cash back you pay 60€.

For me, neither fair nor legal.

Absolute scam. I can’t believe Kayak allows this company on their site. They will absolutely try to rob you blind. They tried telling me my original agreement was no longer good and sent a new agreement where they had outrageous terms. Preying upon the ignorant.

Free cancellation is a lie. I tried to cancel after reading their terrible reviews and I will be charged $47.00 to cancel or I can get a voucher for a future rental (which I don't want to use). To me FREE cancellation means it does not cost me ANYTHING to cancel. Is it just me? I DON'T TRUST THIS COMPANY. I'm going to keep posting until I get a FULL refund.

I was booking a car this morning and the website indicated a total amount of CAD 597.56, however when I entered my Credit Card it added another 499.60 to the booking. I would not have booked that car if I had of known about this extra fee/s.

This is not transparent and is tricked my into booking for the larger amount. I would like to immediately request any charges to my Card reversed and need this booking cancelled. I was not aware of any extra charges, and this was not noted at the time of the confirmation.

This is not legally allowed and is deceptive for the customer. As noted below this booking did not show the total amount prior to confirming the charges. I have written multiple emails regarding this. I am requesting the charges be reversed as noted by you call in center.

I have emailed both the booking and support booking group multiple times. The charges on my visa at for total of 436.37 USD or 619.63 CAD.

I purchased “full coverage” for my rental. At some point in my trip the cover of a single rear view mirror came off. The car was not hit and the mirror was still intact and fine. Just the plastic cover missing as if it had been poorly attached. You can find a replacement on Amazon for 20 bucks. I am out 500 and all I have from EconomyBookings are automated emails saying they are looking into it two months later. After I first posted a negative (in October) review, they respond saying they would refund me. It is now December and no refund is forthcoming.

What a scam!

My first experience w virtual car rental. Upon being dropped off in a parking lot and directed to a kiosk where a virtual person comes on the screen to instruct how to get a rental.

After advising my confirmation stated 0 due on pick up as I prepaid. Virtual person advised me it did not include extra charges? Did u know u can be charged a senior fee if over 70. $14 a day. Never had that before. I got annoyed and walked away hitched a ride back to the airport.

No specifics info on website. Never again.

Howdy, first and foremost know I'm not a angry person. Generally very fair. No understatements here. Don't give this company a penny of your money. They will bait and switch you.

Then drag you along acting like they will help for weeks to months. I lost 200 something to them. That was supposed to be the total cost of the car. We get there in another country, stranded obviously they know people are in very limited option situations when traveling.

We were in Mexico and they tell us the quote "full coverage" we already paid for actually covers nothing in that country and we need to do a safety deposit of 1800 and pay outright 800 plus for insurance. Mind you this was supposed to be 200ish with full coverage all said and done and was paid and "set up" before we arrived in Mexico city.

Also that's pricey even for other places there. Ended up going with hertz for 600 out the door with actual full 100% coverage. I'm still "talking" with their support. But it's a joke, sorry Jessica- I hope you do help me. Yeah huge bait and switch they will wait till your in another country far from Your home with little options, legit putting you in a dangerous situation if you can't afford it and try and force your hand to take more money.

What a sleaze ball of a company. Honestly like I'd bet someone hadn't been able to pay that or had the credit limit. Couldnt get to the place they were sleeping and had to dangerously stay in the streets. What an awful thing to do to another person, ya'll should be ashamed. Youre right up there we with scam callers taking someones last penny. Scratch that you're way worse, this directly impacts peoples lively hood and ability to be safe and have transport. I'm just going to try and post this on as many places as I can and warn people.

Please save yourself and avoid any involvement with them or their partners, you will not get what you paid for. Back charge your card if they do this to you I'd recommend, it's not legitimate company, and I would love to see the bbb do a through investigation of these charlatan practices. Yall are the worst, good job

Do not rent with this company. They are really good at taking your money and not giving you a car after you already paid. We rented a car and when arriving to the desk at the airport, the rental company had no cars for us.

Our booking was canceled. We had to go rent from another company. Economy bookings has no phone number to get help from only an email. We have emailed them twice with no response.

They have basically robbed us. The rental company said that because economy is a third party rental company we can only communicate with them, which is impossible. We want our money back for a car that we never got!

This is the second time I have rented with economy. The first time was also a disaster, terrible cars available and again were charged for fees that were not legit. We will never rent with them ever again.

We set up a car rental in Miami expecting a low rate. The car rental outfit was some "fly by night" place that only had 1 vehicle that fit our described car. It was a wreck and they kept trying to add on all sorts of fees and insurance additions. We finally cancelled (likely losing our $74.79 prepayment through economybookings.com) and went to Enterprise. Instead of the Sunpass fee of $59.96 that Ok Mobility (the rental agency) wanted to charge us, we paid $13.46 with Enterprise. Be very careful booking with these guys - economybookings.com or Ok Mobility.

Economy Bookings, as pointed out by others is a scam. It seems their MO is to "Bait and Switch" I was told that my car was not available and had to take an upgrade worth more than the original price. A couple beside me in Rome at AutoVia was told the same thing. Avoid these two companies.

If you do not want to lose money, do not book cars through them,. These people are a scam. I booked a car and paid for it, when I came to collect the car, the hiring company refused to accept the insurance policy that economybooking.com provided and wanted me to pay for another policy more than what I paid before for rental and insurance. I refused and hired the car somewhere else, now to get my money back is a nightmare. I can not even place negative feedback on their website, as it tells me that I have already placed a feedback, which I did not. I also found on social media a lot of similar examples by this company, where they ripped of people. SO IF YOU DO NOT WANT TO LOSE MONEY< DO NOT HIRE THROUGH THEM!!!!!!!!

I do not recommend renting a car through this company to anyone. You have no way of reaching their customer representatives, and they do not respond to your emails or calls in any way. Despite purchasing additional insurance and reporting the damage I experienced, they have not refunded me for weeks. I will certainly file complaints with every place I can, but if you don't want to deal with these issues, stay away from this company.

I sent a claim September 29th with all possible details and docs. available and more than one reminder to contact me back for almost a month. Not even a decent reply, only automatic replies which get you nowhere, despite the promise on own website to contact customers within a few days. Disappointing and disgraceful service and not recommended.