Economy Bookings Reviews

Do not rent with this company. They are really good at taking your money and not giving you a car after you already paid. We rented a car and when arriving to the desk at the airport, the rental company had no cars for us.

Our booking was canceled. We had to go rent from another company. Economy bookings has no phone number to get help from only an email. We have emailed them twice with no response.

They have basically robbed us. The rental company said that because economy is a third party rental company we can only communicate with them, which is impossible. We want our money back for a car that we never got!

This is the second time I have rented with economy. The first time was also a disaster, terrible cars available and again were charged for fees that were not legit. We will never rent with them ever again.

If you do not want to lose money, do not book cars through them,. These people are a scam. I booked a car and paid for it, when I came to collect the car, the hiring company refused to accept the insurance policy that economybooking.com provided and wanted me to pay for another policy more than what I paid before for rental and insurance. I refused and hired the car somewhere else, now to get my money back is a nightmare. I can not even place negative feedback on their website, as it tells me that I have already placed a feedback, which I did not. I also found on social media a lot of similar examples by this company, where they ripped of people. SO IF YOU DO NOT WANT TO LOSE MONEY< DO NOT HIRE THROUGH THEM!!!!!!!!

My experience and interaction with Economy Bookings below.

Hi there,

I previously booked a rental car from Thrifty rental through Economy Bookings at Chicago O'Hare Airport on the 22nd of September (Booking B74488217).

This rental was successful and at no point did they tell me that they would not accept my debit card but instead said they would take a $500 holding deposit from my debit card in order to complete the rental.

I then had another booking through Economy Bookings but this time at Fort Lauderdale Airport and when I presented my debit card they flat out refused to take my debit card and provide me with the rental car by taking a $500 holding deposit like they did from their branch in Chicago. 

I then read through ALL of the fine print of the Economy Bookings voucher for my rental from Thrifty in Fort Lauderdale and in very fine print near the bottom I saw that it said they would only accept credit cards.

With that said I understand that the T's and C's stated that it had to be a credit card but because I had no issues with the exact same rental company just 9 days ago in another state I did not expect to have this issue today when I went to collect my new rental car from Thrifty. 

For this reason I would like to please request a full refund for the amount of €994.92 for the car rental (Booking B94063902) that I was refused by Thrifty due to them deciding that they would accept a debit card in Chicago but not accept a debit card in Fort Lauderdale. 

Your understanding in this matter would be highly appreciated. 

I look forward to your favorable response. 

Many thanks, 

Joe Cattaneo 

Dear Mr. Cattaneo, 

Thank you for booking through Economybooking.com

We're sorry to hear you couldn’t pick up your hire car.

You did not inform us about the cancellation of your booking prior to your pickup.

You failed to pick the car up at the arranged time and date.

You failed to provide the documentation that is required to pick the car up.

 You failed to provide a credit card with enough available funds and with the main driver's name printed on it.

If you were blacklisted by the car rental company.

Unfortunately, because we didn't know that you weren’t going to pick the car up, we cannot give you a refund.

As well information regarding was available during booking process, as well in your voucher:

 https://www.economybookings.com/en/voucher/Qjk0MDYzOTAyfGpvZS5jYXR0YW5lb0BnbWFpbC5jb20=

When you complete the reservation, you have read, understood, and agreed to the Cancellation and Non-refundable Policy disclosed during the process of booking, therefore, you accepted and agreed to the transaction, made the reservation and received confirmation.

We’re sorry you couldn’t enjoy your rental this time, and we do hope that your experience hasn’t put you off.

Best Regards, Anna

Hi Anna,

Note the following:

- How can I inform you about a cancelation of my rental car when I had no intention of canceling my booking? The rental car company refused to give me the rental car that I paid your company €994.92 for.

- I was there at the exact pickup time and date. You can call the rental car company and they will tell you exactly when I tried to collect the car. 

- I provided the rental car company with ALL of the necessary documentation. Just like I did 10 days prior when I collected a different car from their branch in Chicago and they had NO issues giving me the rental car then.

Further to this, I provided them with my debit card which had my name on it and +/-€10 000 available in my cheque account which is linked to my debit card which would have covered way more than they needed, AGAIN, I used this debit card at a Thrifty branch in Chicago and they happily gave me the rental vehicle that I booked through your company just 10 days prior.

Now, Thrifty made it clear that they would not be receiving any of the money that I paid because they did not allow me to pick the car up, which means that Economy Bookings has essentially TAKEN €994.92 from me and given me absolutely nothing in return for it and you are telling me that you won't even consider giving me a refund because "we didn't know that you weren’t going to pick the car up". 

If your company is serious about keeping its clients happy and having them return and not sharing their negative experiences on social platforms and websites which is exactly what I am going to do if I do not receive at least a refund minus a minimal penalty admin fee for your company's time and effort to process the refund, then I would appreciate you taking the necessary steps and reversing your decision so as to keep me as a loyal customer and to not have your poor service and decisions displayed for other potential customers to see.

I look forward to a favorable response. 

Regards, 

Joe Cattaneo 

I received email from Economybookings.com stating:

Your booking B52508777 for a total sum of 1070.79 SGD (726.33 EUR) at Chitose Airport, Japan has been cancelled.

I didn't received refund and yet I was charged 157.12 Euro. I tried to contact economybookings.com by all mean and did not receive any response. I hope this review can prevent more people from falling into this trap.

Do not use this service unless you like dealing with crooks , they will confirm a car that is not even available and also take your deposit. They will then after a month claim it was non refundable from the get go. There are many other companies to deal with. Don't be fooled by the lower prices this is a scam as well, cost per day is always more after insurance and other fees added. Worst booking company in the world avoid like the plague.

FRAUD rental company - don't book a car with them - nobody cares about their customers- nobody cares about a complaint - just fraudulent behaviour from A-Z.

We tried to rent a car with Economic Bookings, and we started having problems since the beggining to pay for the renting, for some reason their website was not accepting my card anymore, even when I've already rented a car with them and the same card.

We tried to rent a Jeep Compass, they sent me the confirmation, they debited from my account the amount, and finaly the day arrived, traveling to other country, I received the confirmation in the day that I supposed to take the car. I though everything was fine, untill I arrive in the car rental company. The car rental company told me that the Compass was already rented to other person, that they didn't confirm my rental. I rented the car for 10 days, I was not expecting for that at all. I call Economic Bookings to try to solve my problem, was a satuday, they told me to SEND AN EMAIL TO THEIR SUPPORT, in other country, with hotel reservations, with no way to go to the places that I planned to go and with the car payed. I sent the email, and the answer was that they were going to answer me 5-7 working days. I didn't want my money back, I want a car. It took me the entire day to find another car, worst one ( Fiat 500L), also smaller and MORE EXPENSIVE. I travelled to other city to have it, I spent the entire day trying to have the cara, as my flight arrived at 10:30 and I got the car at 17:30. Yesterday (after 8 working days) they answered me saying that they are eveluating and it can take up to 28 days. Now they are with my money, I spent more money that I was expecting, I loose 2 days of travel with hotels and everything, as I need to take public transport to go to the rental place in other city to take and return the car, and the are EVALUATING my problem.

UPDATE: TODAY I RECEIVED AN EMAIL SAYING THAT THEY ARE NOT GOING TO REFUND ME!

When making the booking it clearly - black over white says - the entire amount was paid in prepayment! I double checked it says 0.00 to be paid on pickup!

You create false image of fully paid rental, while in the terms it says under inclusion that it includes license and fees, then you state payable at pick up - 0.00

It's mentioned a few times

VAT is mentioned only as - applying certain condition to certain visa or citizens, and the way it is written is to make you think it's included so the person can't know it will be an additional payment upon pickup! As it literally says everywhere there's no sum to be paid on pickup.

It's completely orchestrated to get me to think it's already paid in full and then

Add 18% to the total - which makes it super expensive and not worth the price! It's way above the normal rate per day here. And I've been contacting you and trying to get your cancellation all day now!

A nightmare to get a refund after cancelation. Using an excuse of 14 (working) days due to high season? It takes minutes, at least with your competitors.

'Your refund has been calculated as follows:

• Cancellation fee: 0,00 EUR

• Refundable amount: 285,17 EUR

The reason for cancellation:

• You found a better deal elsewhere.

What’s next:

Due to the high season, the refund will be made within the next 14 business days depending on your card provider. Now that your booking has been canceled you don't need to do anything. We'll let you know if we need anything else.'

Over 3 weeks after no sign of money or any comunication.

Avoid this company!!

Booked car in Spain - Malaga...However reading again and again their conditions (all in small letters - be aware!!)I have decided to cancel my booking..I had an cancelation insurance however it's is now a month from cancellation and still no money refund! I am reporting today to Bank and Police about the fraud!

Also, no response from the Economybookings about the refund!

There is literally 0 customer support. You cannot get through to a person for anything. So, forget it if you have any questions or concerns. The menu call drops after you select any of the menu options.

Avoid this company. It is a total SCAM. Finished up paying £581 for a weeks car hire and the car was crap. Do not use this company!

Hands off..

better book somewhere else.

Cancellation credit will only be returned 1 MONTH later !!!

I highly recommend not using their service, only after initial payment additional fees and restrictions are added by the car rental company.

Even though I inserted my age in the search and checked tons of time before initial payment if there's any problem with my age it didn't show anything, only after I paid my initial payment another restriction showed as additional fees for crossing countries in Europe, a whopping 130 EUR!, and crazy daily fee for age below 26, even though I entered my age as 24.

And it's not free cancelation, cancelation fee in my case was 60EUR ! , So please make sure to stay away and not take any risks and believe the showed price...It more than doubled in my case.