Economy Bookings Reviews

Economy Bookings
( 146 reviews )

Economy Bookings Customer Reviews

  • Sort Reviews By:

August 14, 2023
This company is absolutely terrible and unprofessional. It is impossible to get a hold of them and when you do you have to click the booking prompt because seems like they only care about getting a booking. The rep I finally got a hold of interrupted me while I was talking and then hung up the phone on me. It was such a hassle to get a refund, it’s been a month and I still haven’t received anything. DO NOT book with this horrible company.

Nightmare to get a refund
August 9, 2023

A nightmare to get a refund after cancelation. Using an excuse of 14 (working) days due to high season? It takes minutes, at least with your competitors.

'Your refund has been calculated as follows:

• Cancellation fee: 0,00 EUR

• Refundable amount: 285,17 EUR

The reason for cancellation:

• You found a better deal elsewhere.

What’s next:

Due to the high season, the refund will be made within the next 14 business days depending on your card provider. Now that your booking has been canceled you don't need to do anything. We'll let you know if we need anything else.'

Over 3 weeks after no sign of money or any comunication.

Anthony October 03, 2023

At least they said they will refund , stole 100usd from me and said too bad non refundable. Total crooks

Abolute SCAM
August 9, 2023

Avoid this company!!

Booked car in Spain - Malaga...However reading again and again their conditions (all in small letters - be aware!!)I have decided to cancel my booking..I had an cancelation insurance however it's is now a month from cancellation and still no money refund! I am reporting today to Bank and Police about the fraud!

Also, no response from the Economybookings about the refund!

Konrad August 09, 2023

I'm planning to go through the VISA scam department too. After 3 weeks of waiting.

Underhanded business practices with zero customer service
August 3, 2023

There is literally 0 customer support. You cannot get through to a person for anything. So, forget it if you have any questions or concerns. The menu call drops after you select any of the menu options.

July 28, 2023

Avoid this company. It is a total SCAM. Finished up paying £581 for a weeks car hire and the car was crap. Do not use this company!

July 20, 2023

Hands off..

better book somewhere else.

Cancellation credit will only be returned 1 MONTH later !!!

Ton of hidden additional fees
July 3, 2023

I highly recommend not using their service, only after initial payment additional fees and restrictions are added by the car rental company.

Even though I inserted my age in the search and checked tons of time before initial payment if there's any problem with my age it didn't show anything, only after I paid my initial payment another restriction showed as additional fees for crossing countries in Europe, a whopping 130 EUR!, and crazy daily fee for age below 26, even though I entered my age as 24.

And it's not free cancelation, cancelation fee in my case was 60EUR ! , So please make sure to stay away and not take any risks and believe the showed price...It more than doubled in my case. is a scammer, DON'T USE IT
June 12, 2023

If I could, I would rate zero for this scam This is scam agency...a big mistake booking a rental car using

It asked to pay full amount up front with lower price but finally when I showed the voucher at rental car company Enterprise rent a car Zurich Airport, they told the voucher was not valid so they didn't provide me any rental car. I couldn't get a refund from this scammer. DO NOT USE,,, and because THEY ARE ALL SCAM. I believe both and its partner, Enterprise rent a car Zurich Airport, are a scam.

Insurance is a scam and they never allow a claim
June 6, 2023
Worst booking company on the planet. Their insurance is a scam, don't even bother. If I could give them - negative stars I would.

Rent ONLY from the agency that has the car and the keys
May 14, 2023

A total scam of a company. Arrived in Bilbao to pick up our car. Wanted to extend the rental for 6 hours. Was told by the company providing the car that they couldn't change the drop off time even though the car was available for the additional time and that we had to contact Economy directly to do that. The problem was that the insurance on the vehicle would lapse at the previously arranged drop-off time.The car provider didn't have a phone

# for Economy!!!! After an exhaustive internet search we located a # but the menu options didn't include an option for changing the reservation....hit "new rental" and got a person who couldn't help us but was transferred to someone who apparently could help. Told her what we wanted to do.... her response was "your file is closed and I can't access it". Apparently if your pick up time is !0:00 am it can't be accessed at 10:06 am when we called. The local guy spoke to her and she gave him the same BS. She then transferred us to "customer service" who can only be contacted by email and they will respond in "3 to 5 business days"! NOT HELPFUL! Bottom line, these people are scammers and exist only in the ether. The local agency told us the same thing. In fact they told us to NEVER use a broker to rent a car. In the words of the agency, "you only want to deal with the guy who has the car and is going to hand you the keys". The insurance issues as between broker and the agency are a nightmare and for which one needs a law degree to understand! DON'T USE THIS COMPANY OR ANY OTHER BROKER! DEAL WITH THE COMPANY....DOESN'T MATTER WHICH ONE-AVIS, SITX OR A LOCAL COMPANY....DOESN'T MATTER. ECONOMY WILL RIP YOU OFF AND MAKE YOUR LIFE DIFFICULT. YOU'VE BEEN WARNED!

The worst booking site ever.
May 14, 2023

I waited 5 hours only to learn there were no cars to rent on my arrival.

Horrible experience, complete scam
April 28, 2023

DON'T BOOK THROUGH ECONOMY BOOKINGS! I rented a car with Europcar through Economy Bookings because it was cheaper, and that was a mistake. My connecting flight was delayed, so I arrived at my destination 30 minutes later than expected. I figured that this would not be a problem, but when I got to the Europcar rental pick-up, it was closed.

We took a shuttle to our hotel, and came back first thing the next morning to pick-up our car. Europcar said they could not issue us a car until Economy Bookings manually changed the booking to reflect the new pick-up date/time. We called Economy Bookings, and were told that they were unable to change the booking and there was nothing to be done. They said that a refund would be no problem, and we proceeded to find a different rental car and get on with our trip, planning to deal with the refund when we got home.

When dealing with the refund a week later, I was told over the phone that it could only be resolved by reaching out to an automated email, which I did, and didn't hear back from them for over a month, even though it says inquiries should be reviewed in 2-3 business days. We were told that we would not receive a refund because we didn't purchase/couldn't show proof of insurance.

Not only had we purchased insurance (I have the receipt still in my inbox), but that wasn't even the problem! We were never even given the opportunity to present insurance, just turned away. I responded that this was a completely incorrect assessment of what happened, and we would like a refund because we were never even given the opportunity to pick up our car. I never heard from them again.

Don't get scammed by booking through this company, you're better off paying a couple extra dollars and booking somewhere else.

Charles April 30, 2023

Good day, I made a reservation for a rental car in January 2023 , made a prepayment or $138. ( B97038662) when I got to the rental car company the information that was given to me was incorrect for the rental, I paid for the rental the prepayment that I made to you was not recognized the receipt from u_save will show that the prepayment of $138 was not include, I have made a request for the refund of my prepayment but the response from support@booking was unfavourable

April 21, 2023

Date of experience: February 26, 2023

The scam is that after reserving on your credit card, when you go to pick up the car, they refuse the same card and then insist on selling you very expensive car insurance. I already had separate cover and so had refused it previously, and it quadrupled from €70 before the booking to €350 at their desk ON TOP OF THE HIRE COSTS!.

The other thing that's horrible, besides being stranded and stressed out to hell is that there is no company called economy bookings at the airport and the papers say 'Surprise' which is a couple of kilometres from the terminal, but it's actually in office called auto one, which is never mentioned on any contract or email and is impossible to find. Absolute ********, do not book!

And regarding your response on asking me to make contact, I have been calling and have already emailed my complaint and had no answer so far in 4 days. I've been forced to put my credit card on hold at great inconvenience. Don't pretend that you have any kind of customer support!!!!

13th march update, I finally get an email from support saying they will look into it and it will take up to a month. So 6 weeks forced to keep my credit card on hold against these scammers in a foreign country.

Update 21st April:

After being forced to have my only card on hold for 2 months, I finally get this email from economy bookings:

Email with responses in caps:

Dear Mr Page,


You did not inform us about the cancellation of your booking prior to your pickup.


You failed to pick the car up at the arranged time and date.


You failed to provide the documentation that is required to pick the car up.


You failed to provide a credit card with enough available funds and with the main driver's name printed on it.


If you were blacklisted by the car rental company.


Unfortunately, because we didn't know that you weren’t going to pick the car up, we cannot give you a refund.




Whatever you do DONT use this company, they are SCAMMERS and have ZERO point ZERO one levels of customer service.

[if you try to write a real review at ' / en / reviews / add' you get the error message 'Reservation with this number and email doesn't exist.']

SOSIEDOVTV September 11, 2023

my god, I have the same situation. Have you got refund?

Never more… you will have to fend yourself.
April 21, 2023

It's fine when everything is going well…

If there is any problem with the app and rental and You are for example at the airport they will not take responsibility and ask You to write a claim via email because they don’t take claims by phone.

After you email them You will receive notice that it will take 5-28 working days to resolve your case and You have to fend yourself. Never more.

Bad bad experience
April 14, 2023

Bad bad bad experience, Do not use this website. I had to pay double amount to the broker, Economy Bookings doesn't have any services after you pay.,,, Don't give them your money....

Total Rip Off!!!!
April 3, 2023

This place is a rip off! The balance due of $159.00 turned into $600.

They have a bogus policy of a ridiculous amount of a security deposit that you may or may not get back…guy at the desk says “it depends”.

Unfortunately I’m stuck with it but I’ll never rent another car from this service. TOTAL RIP OFF!!!

dishonest website
March 29, 2023

dishonest website,

 bait of a treacherous phishing,

 I booked this March 14, 2023 on the site a small vehicle for 3 days on the island of kos. the site made me an offer at the reasonable price of 48 euros with the cancellation option included and including the complete insurance for the vehicle to which I subscribed. 

but when I booked and settled the payment with my credit card, the site confirmed everything to me in detail, namely the type of vehicle, the dates etc… however it tells me that I paid 95 euros in fees administrative and that I still have to pay on the spot and on my arrival in front of the agency the 48 euros. there, I fall from the clouds. 

I was totally mistaken in my steps and therefore, I canceled the reservation without delay. I was assured that the booking included free cancellation as stated in the ad. I almost instantly received the email telling me that the cancellation of my reservation was accepted, but that the sum of 95 euros that I paid would not be returned to me for two weeks. 

I objected and demanded the return of my money since I canceled the transaction within the same quarter of an hour. a lady called me to ask me the reason for my cancellation. I told him as I explained previously that I do not agree with the price which is at the beginning announced 48 euros and at the conclusion, it ends up 141 euros.

 after 10 days of waiting, I was returned 60 euros and retained 35 euros.

 I strongly oppose this type of business which I find dishonest. the people behind it are unscrupulous. I wasted my time filling out their form and when I changed my mind they still charge me. with a semblance of a platform that is more a kind of phishing, they make easy but dirty money. 

I may claim my money by many reminders and insistence, but the scamps continue to this day to turn a deaf ear. this is the reason to denounce them to the general public.

 on the carjet site, I easily rented the same vehicle by paying 50 euros and with free cancellation 24 hours before the date of taking the car.

 I have only this advice to make: Beware of!

 There are several car rental companies on the web that are honest and clean.

Refund Money Request
March 8, 2023

I made a reservation via your website on 15th February.

Booking B41378338 for a total sum of 250.81 USD. charged this amount from my friend's credit card.

Since I did not have my own credit card with me Europcar did not accept my booking while registering at the desk in Tel Aviv.

Then I canceled my reservation after 1 hour booking but still charged my friend's credit card. Since I did not get the car I have requested to get a refund of my money back but never replied even though I wrote them 3 times.

At least you can reply to my mail as a courtesy. Please refund my money back.

Franjo March 15, 2023

Do you have back and if you have How? I have same situation!!

Buyer Beware - Shady Outfit!
March 5, 2023
Terrible outfit. Snagged a great price for a full size rental car for $25 per day in Vegas. Billed for $945.60, about $75 a day. Asked multiple times for DETAILED costs to see what taxes or charges were included. NO RESPONSE, only same Total Amount. No Communications. No customer service. Grrrr. Our rental car was struck by a large Elk in Utah and badly damaged. My USAA car insurance paid for damages except $500 deductible. Deductible to be paid by credit card used to pay the INFLATED charges by Economy Booking but need a breakdown of the charges from them. Have requested this for over 4 months. NADA. DO NOT USE THIS INEPT AND DISHONEST COMPANY.

Scam alert and non-existing customer service
February 28, 2023

I made a reservation on Dec 12, 2022. The website states that payment will not be processed until reservation is confirmed. They responded with a much higher quote so I cancelled and sent an e-mail confirming the cancellation.

They processed the payment anyway, then refunded the money minus a $67 cancellation fee. Each time I have tried to resolve this I receive a confirmation that they are working on it, then no follow up. I have been trying for 3 months now.