Costway Reviews
Costway Review: Is it a Good Brand?
Costway is an online retailer selling furniture, home goods, appliances, pet supplies, and other goods for the home. The company has a long retail history and has steadily grown to be a top player in many global markets.
How Does It Work?
Costway operates as a central retailer for a large variety of product manufacturers that sell their products through Costway.com and under the company's brand.
The company began by selling branded merchandise on Amazon and eBay, but since 2015 has been operating at Costway.com, shipping goods from their own international warehouses.
By relying on their own supply chain Costway is able to offer free standard shipping on all items with no purchase minimums and guaranteed fast shipping.
Once in the Costway ecosystem, goods can be sold across several online channels such as Amazon, Ebay, or Walmart and are are shipped directly to customers. This system comes with its share of pros and cons for sellers.
By having warehouses in the US and Europe Costway can serve a large population of customers.
Further, by taking over the supply chain for individual sellers they have concentrated the shopping experience to one website, making for a more efficient sales process.
On the other hand, this massive undertaking has sometimes come at the cost of customer support. By having to deal with each supplier's various products, providing quality customer service and product support has proved challenging for Costway.
Another major challenge is maintaining quality control standards across such a wide array of products and suppliers. This has resulted in a wide range of Costway reviews from customers, everything from glowing feedback to furious complaints.
Understanding the limitations of their business model, Costway has recently navigated to having much of their products be ones that don’t require servicing, such as basic patio furniture.
Refund Policy
A detailed outline of the company’s refund policy can be found on their website. Most goods qualify for a 30 day refund period.
If you're unsatisfied with your purchase you will have to send qualifying items back in their original packaging. For most items you will be issued a prepaid return label.
Costway states that without the original packaging you will be charged a $45 fee, per item.
Customer Service Contact Info
Customers who wish to speak with Costway customer service can do so using:
- Email: [email protected]
- Phone: 213-401-2666
- Live Chat
- Website Message
Costway Customer Reviews
Unfortunately Costway receives poor reviews from some unhappy customers, all of which seem to be regarding the poor quality of the products themselves, as well as the unhelpfulness of Costway customer service.
Costway reviews reveal that customers sometimes receive damaged, poorly constructed, or non-functioning items and then have to spend time working with customer rep to solve their issues.
Many customers who received damaged furniture or products missing critical components have had a difficult time having their issues rectified.
Some customers stated that when they attempted to return a product, or call to complain about products that broke soon after they were delivered, they found the response they received unsatisfactory.
Other customers simply had difficulty getting customer service to follow through with a speedy resolution in getting the right parts sent out to finish assembly of merchandise.
Currently Costway has a D- rating with the BBB and 356 complaints on that platform. This is not great but should also be taken in the context that this company claims to serve 10 million customers per month.
In some cases Costway representatives offer small financial compensation lieu of fully replacing damaged furniture.
Competitors and Alternatives?
There are many online discount retailers so customers will have many other opportunities to find the products they are looking for, but they will want to take the same caution looking for reviews of these retailers.
There are also many boutique e-commerce furniture companies popping up including Inside Weather Furniture, Madison Seating, France and Son, and Thuma Bed.
Some of the major players also include WayFair and Amazon.
Again, most online retailers have at least some complaints, partly due to the fact that they're serving such a large number of customers.
It’s important to do your research and make sure you can get customer support for your purchase should you need it.
Is Costway Legit?
In recent times most goods we buy are manufactured overseas, so we’ve come to expect a lower standard of quality from items purchased online vs locally.
In regards to Costway, while the overall customer reviews are mixed, you may luck out and score a discounted item that will last, or you may be among the many customers who are left with defective goods and a customer service headache to deal with.
Even if you are shopping for budget goods it may be a good idea to order from brands that have a local presence in your city.
The ability to have a physical place to go to and speak with a real person in case something goes wrong can prove beneficial.
In our opinion it would be best to limit the use of Costway for non-technical items that are easily assembled and won’t require ongoing maintenance or support.
If you have any experience with Costway or their products, please leave your reviews below.
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Costway Customer Reviews
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PO'd!!!
if ZERO were an option...Costway "deserves " a zero!! They sent a walker I have tried to return for three weeks! Many people have called and emailed
I am told I returned the walker, which sits near me in an unopened box and that our bank account was credited. We have two accounts: neither has a Costway credit applied!!! The "return mailing label" is a phony-looking receipt, not a return label.
I never get a "supervisor" when I ask. The company has called three times today. I informed them to not call again as it is a waste of time. When I requested another label...they supposedly sent one to the copy shop I use, having no printer. I shall know what they sent this time in a few minutes.
Suggestions, anyone?!? Oh, they also claim the walker was sent via Amazon. There is no such item in my order history?!?
This machine worked only for 2 minutes
This machine worked only for 2 minutes than stopped,
I received the machine on April 12, 2023, and due to heart procedures, I was not able to use it before July 13th 2023
Customer services refused to return or exchange the machine as it is over 3 months (she counts the 3 months from order date and not delivery date)
After examining the user’s manual, I found that the maximum load is only 220 lbs, while the company site is saying up to 265 Lbs.
Looks like the engine was burn as I'm 230lbs.
I do not recommend this machine also I recommend not to deal with this company.
Their website information is misleading.
Difficult to return item
I purchased 4 bar stools through Overstock.com. They were easy to assemble and look great. However the 4th stool was defective. Whenever I lifted the seat, it came apart and the lever to adjust the seat did not work.
I'm getting the round around. I explained what was wrong, sent pictures and offered to do a video chat. They said it would take 1 to 2 days to get back to me.
I tried to voice my frustration on Overstock but they denied my review.
Garbage furniture
Ordered their log rocking chair. It arrived early, so was impressed. UNTIL I opened the box. The back was broken. The rocker legs were different lengths. Chunks of wood were missing on the seat. Cheap wood...
Missing parts and Costway lied
I purchased 2 patio sets, 1 buy mistake but decided to keep opposed to sending back. I kept 1 set in storage until I moved into my home from a small rental. Now I am finally in my home unpacked the 2nd set never out of the original box and missing 2 legs so unable to put together. Because it has been so long they refuse to replace the missing legs.
This should not be a warranty issue as the parts to put together an item should all be in the box. Costway does not provide customer service they state since it’s out of warranty they refuse to replace the missing pieces ( which should have come with the item ) I received 10 legs and should have received 12. They say the item is discontinued but Wayfair said that is not true as they still sell the item.
Costway lied. I don’t care how long the box was in storage all the pieces should be in it as it was never unpacked until I moved into my home, as stated I could have returned the additional purchase but chose to keep it not knowing all parts would not be in the box.
Very bad purchase. Time should not be an issue, integrity should be upheld and the item missing parts should be provided.
Customer satisfied.
Prompt service, Merchandise (Pillow system) was best price and as advertised -- Thank you.
Requires too much time to be put together
Such a Cute Planter
Everything was great
Shipping was as specified when order was placed
Defective 7 Pieces Patio Rattan Dining Set with Armrest Cushioned Chair and Wooden Tabletop
We purchased a patio set in November and stored it in its original boxes for the winter. However, when we started assembling the set two days ago to prepare our patio for the summer, we discovered that one of the chairs is defective. One side of the chair is shorter and cannot be properly put together, rendering the entire patio set useless. The set was designed to accommodate six people.
I reached out to the customer service department regarding the issue, but they informed me that they cannot provide a replacement because more than three months have passed since the purchase. However, I want them to address their own mistake rather than seeking warranty coverage. To my dismay, I discovered through reading reviews that this is a common issue with this particular patio set, and the company is aware of the problem.
Furthermore, the set itself is poorly made and of low quality. It was our oversight not to assemble it in November (had we done so, we would have returned it without hesitation), but since it is a patio set, we did not require it during the winter months. The set consists of a table and six chairs.
Buyer beware
Buyer beware!! Be very cautious when purchasing from Costway. Costway does not honor the prices advertised on their website. They just cancel orders at their discretion.
And While Costway’s own website says “100% satisfaction guaranteed” at this point I am 100% unsatisfied. I have made every effort to allow Costway to make this right but they refuse to stand behind their promise “customer satisfaction guarantee” and honor the price advertised on their own website.
I purchased a dinning set only to have my order canceled due to a “pricing error”. While I understand this was an error but Costway should honor the prices advertised on their website. Your customers should not be punished for your mistakes.
When I contacted customer service to request them to honor the price, they offered a $50 credit and 10% of a purchase. This does not come close to making up the difference in price from what I originally paid to what they are now asking me to pay. And there is never a manager available to speak to. So you are left with no answers as to what they will propose.
Quick Delivery
False advertising
Great customer service!
God quality machines for a reasonable price.
A year ago I bought a Costway washing machine to use in my apt. I could not be more pleased with the performance in all aspects. The clothes come out clean and the spin dryer feature does an excellent job.
I also recently bought a Costway clothes dryer. It is doing a phenomenal job. No more lint on my clothes and my towels are fluffy again. I highly recommend both of these machines.