JustFashionNow Reviews

( 120 reviews )

Just Fashion Now Review: Safe to Shop?

Reviewopedia staff  -  Updated:  July 14, 2023


Just Fashion Now (JFN) is a boutique-style Hong-Kong based company that offers specialty trend-based clothing at discount rates.

How Does it Work?

Like many of these online boutiques that have recently appeared online, you’ll find excellent flash sales and steep discounts on your favorite products.

Unfortunately, like the rest of these boutiques, there’s also a trade-off in quality and customer service.

Just Fashion Now states they specialize in offering new, trendy clothing at rock-bottom prices.  Clothing items offered at low rates and you’ll often find additional “hot” items whose prices are slashed even more.

Besides these low prices and a large inventory of products available online, there is not a lot that is known about this company.

When you visit the website, you will find that products are broken down into eight different categories. 

You will need to create an account before you can buy anything.  To do this, just click the log in/sign up button and supply your email address.

You can purchase everything from dresses to tops, outerwear to lingerie and even swimwear.  You can also find accessories like shoes, bags, jewelry, socks, and more.

As with all discount clothing companies, Just Fashion Now posts washing instructions and sizing charts on its website. 

The sizing chart is a bit smaller than what you might be used to when purchasing American sizes, so that’s something to keep in mind, too. 

Sometimes, a product will be listed as having a “free size option.”  This means that only one size is available -  usually a medium.

Customer Reviews & Complaints

Unfortunately, Just Fashion Now is not immune to the customer criticism that seems to plague other discount online clothing outlets.

Though definitely not a scam, JFN has received a lot of complaints that might make you wonder - is justfashionnow.com legit?

You need to take all customer reviews and complaints with a grain of salt - knowing which reviews are legit and which comments are actually funded by the company itself can be tough.

However, some of the most prominent and recurring complaints have to do with how the company handles its support.

In the worst reviews, customers complain that they did not receive their items or clothing at all. Some report that what they ordered was different from what they received.

This inconsistency is true across the board with many other similar discount clothing providers.

For every complaint, however, there is a customer reporting back that they are happy with what they ordered.  Therefore, the result of your order may largely depend on the exact product you order as well as its availability.

JFN Customer Service

After reading the most common customer complaints above, you might be thinking, “Ok. No problem.  My order wasn’t what I expected.  I’ll just get in touch with customer service.”

Unfortunately, with Just Fashion Now, this can be a bit of a challenge.  Many customers report that customer service is virtually nonexistent, with the company sending automated messages saying that someone will respond within a week.  These are often never met.

You might be wondering where is justfashionnow.com based.  This company is located in Hong Kong and does not have a profile with the BBB. 

In terms of how to contact Just Fashion Now, you will need to email the customer support team at [email protected].  There is also a customer service phone number listed on the website, too.


Cost & Price Plans

Product costs vary when you are shopping with Just Fashion Now. 

Flash sale items might be as low as $10 to $15 or as high as $35, depending on what you are purchasing, with regular sale items a bit more expensive.

Shipping depends on the size of the order as well as where it needs to be shipped to.

Generally, orders of $99 or more come with free shipping.  Most orders take between 10 and 20 days to get to you, although you can purchase expedited shipping that gets to you in four days.

Sometimes, coupons and other discounts are available. You will need to make sure you select the “choose a coupon” method when you check out.


Just Fashion Now Returns

You can return all items that you have purchased with Just Fashion Now. The exception to this rule is with lingerie and swimsuits.

To be returns-eligible, you must return and send back all products within fifteen days of purchase, and they cannot be damaged, worn, or used in any way.

Is Just Fashion Now Legit?

While on the surface, this company seems legit, offering rows of models displaying gorgeous clothing, clearance sales, and more, the website is also riddled with grammatical errors, incorrect descriptions of products, and other errors. 

These errors aren’t a big deal - at face value.  However, they speak to some of the other underlying issues with the business model of this website.

So while you may be able to find an amazing deal that's hard to believe, you're also taking a bit of a gamble with the customer experience in exchange.

Like other discount Asian clothing outlets, you’re going to find a ton of deals shopping with them.  However, you may not have the best user experience. 

Competitors and Alternatives

As mentioned earlier, JFN is not the only discount clothing company online.

You have plenty of options when it comes to filling your closet with inexpensive clothing, with some of the most popular retailers being SHEIN, StyleWE, and JJ's House, and YesStyle.

Again, with all of these companies, it’s important that you look closely at customer reviews and user experiences to make sure you know what to expect.

It can be very easy to fall for the temptations of online ‘fast fashion’ outlets.  These sites advertise the latest fashions at bargain prices.

They also aggressively use social media and search ads to overwhelm buyers with their cheap alternatives for any clothing related search term.

Despite these conveniences the ills of fast fashion have been documented, from the environmental impacts to the toll on workers.  But most of all, based on the many complaints we receive here, it just does not seem worth it.

Why spend your money at stores that use cheap fabrics, have issues with fit and sizing, and have refund policies designed to financially discourage you from using them?

We feel it’s best to support retailers that pay fair wages, use high quality fabrics, make clothes designed to last, and care about their customers.

Outside of local boutiques or thrift stores there’s a growing contingent of online stores that are aiming to meet these standards.

Kotn  -  Is a certified B Corporation - voted ‘Best for the World.’  They are committed to: using certified organic cotton, safe & fair labor standards, plastic-free packaging, OEKO-TEX certified nontoxic dyes, and support for the communities they work in.

Their motto is to put people and the planet first.  Their collections focus on a variety of staples and new fashions.

Threads 4 Thought  -  has also built their apparel business around minimizing their impact on the environment. 

Founded in 2006, they have maintained a commitment to source sustainable raw materials and partner with ethical factories for production. This has resulted in:

  • 100% of their products use eco-friendly materials such as Organic Cotton, Recycled Polyester, and Lenzing Modal
  • Their main factory recycles 80% of all its industrial water
  • Have partnerships with certified factories across the globe
  • Produce products that are CO2 neutral
  • Use recycled and eco-conscious packaging for shipments and across supply chains
  • Working towards developing dyes in a closed loop system to minimize water use and eliminate chemicals

Best of all they have incredibly attractive modern designs in their collections and are competitively priced.

If you have any experience with Just Fashion Now or their products, please leave your reviews below.

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JustFashionNow Customer Reviews

  • Sort Reviews By:

Returns are Questionable take photos of address they give you
March 26, 2024
Bought a formal dress and material is cheap, did the return, sent it to the return address they gave me. I didn’t make it up! They say it’s not a legitimate mailing label or address… post office put label on over mine, regardless they are saying never received item back. BEWARE!!!

March 19, 2024
I placed an order for five items. The actual total did not show up on the final screen. When I looked at my credit card it was way more than expected. They charged me almost $90 for shipping even though my order should have had FREE shipping!! I was told that if I returned anything there would be a 15% restocking charge. THIS SITE IS A SCAM!!!

Terrible website
November 9, 2023

Website is terrible, worst I have ever seen. Products are good, have purchased several items.

Definitely a SCAM
September 1, 2023
This company is DEFINITELY a SCAM. I placed one order. received doubles of order and also things I never ordered. I am trying to return items which who knows what the actual return address is. There from all different locations. I will prosecute if I don't hear from this company in the next week.

Buyer Beware
August 29, 2023

The fabric was AWFUL!!!! They claimed it to be cotton/linen and if felt like the pants were made from plastic bags. The return process was a NIGHTMARE!

Pass them by no matter what the picture or information says.

Lousy materials and zero customer service!
August 9, 2023
Can't give a zero rating or I would. Tried several times to process a return slip to no avail. This company has beautiful pictures and lousy fabric and non-existent customer service. Stay away!!!

miklanejanner August 29, 2023

my experience too! one star is too good for them.

prosecute these people
July 15, 2023

This company should be fined and put in jail for scamming all of us. I got a notice my order on it's way weeks ago. No answer on phone number that is said to be in Ohio. And they said they take returns up to 15 days from order but it's way past that.

It sounds like it would be another mistake to try to return something anyway. How do they get away with this? I found 3 other companies with the same dresses but different web names.

When I looked company up before ordering I found reviews that were obviously fake. I just found this one today. Take these people down and their pretty pictures with them.

miklanejanner August 29, 2023

yes! they are a scam! no service, product not what they say - made from plastic is too kind a review,

July 8, 2023

Delivery was always put off. The post office then claims that the goods have been destroyed because they could not be delivered. Never buy!

July 1, 2023

I ordered 2 dresses, they were poorly made! Junk! I sent them back waited 2 weeks! Nothing, so I emailed them and they said they never received them which I had a feeling that’s what they would say! I’m out $50 cuz I can’t find my receipt and there's no tracking number cuz it's by us mail from Ohio to California! But what I don’t like is they say they are out of South Carolina! That’s a lie!! I’ve turned them over to the Attorney General’s offices, don’t buy from this company...read their Facebook page on the complaints and Tic Tok reviews are junk!!! Scammers!!!

Rip offs
June 30, 2023

Don’t buy from this company, cheap clothes, sent 2 dresses back and they won’t refund me!!!!

Nice now but have not washed yet so will let you know.
June 4, 2023

The clothes look very nice and almost exactly like the pictures, though I am not the size of the models, so they don't look as good on me. The fabrics are soft, thin but still appear to be well-made and should hold up, however my biggest con is that they don't give exact info on how to wash. They prefer that you dry-clean, but I am not going to spend money on that, and they are made of jersey (I think that means polyester) so they should wash and dry well, but nothing is stated about drying - just to wash separately (not doing that either.)

Very disappointed
June 4, 2023
Took forever to receive. Says it's coming from CA; so I'm thinking it's a US based company when it's not. Product was too big but to return you pay shipping and it's not worth it to return. Very disappointed. Do not like dealing with non-US companies because their clothes don't fit the same. Jilted again and for the last time.

Impossible Return with No Customer Service!
May 27, 2023

BEWARE!!Their return policy is useless. I received my ordered items mid-April and was not pleased with the fit. I have tried calling (no answer) & emailing several times with no response on where to return them.

Returns have to be within 15 days and here I am at the end of May without a return address or direction of any kind. There apparently is NO CUSTOMER SERVICE!! Now I feel stuck with $75 worth of merchandise that I cannot use or return.

May 7, 2023
I would not even give this company one star. I think they are a SCAM. I ordered a coat over a month ago. I have not received it. I have sent them emails, tried to do the chat with them and I have not had any response whatsoever. I an calling my credit card company today to see if I can dispute this charge since I did not receive the item, nor a response from them. SCAM. Don't order.

No customer service for returns, wrong size chart!
May 3, 2023
Placed order on clothes according to the size chart provided on site. I wear L for tops in US and by chart many items told me to order XXL and XXXL. Clothes arrived 2-3 sizes too large. I have initiated a return multiple times, but no one has responded to me with return address or instructions. Soon 30 day return window will be gone, and I am stuck with useless clothes and over $100 out of my pocket. I ordered again using L for size, yet items still are too large for me. All fabrics are very cheap, synthetic, like some recycled bottles. Do not waste your money and time!!!

PamelaWeinberg May 27, 2023

I just posted a review on 5-27-23 with the same complaint! PW

I want my money back.
March 22, 2023

Don't buy from them. What you see is not what you get. I sent everything back in January.

$15.00 Priority Mail

$12.00 Insurance

This is what I had to do for a return and I have gotten nothing back I've Email and no response

Amazing service
March 16, 2023

I bought a few dresses and must say their service is second to none. By mistake I ticked the wrong size for one of them and it was too small for me. I was so happily surprised when, after my inquiry, I got a response from their customer support. Not only did they get back to me so quickly but they also offered me a deal by sending the dress in the right size this time.

I can't praise them enough. Friendly, prompt and efficient - and their dresses are amazing! I highly recommend Just Fashion Now to everyone, you won't be disappointed. Thank you customer support, you are the best!

Very grateful Boz

March 10, 2023

This is a scam. The clothing are not as described and would cost me $28.00 to return. The shirt was horrible. Scam, do not buy from them...

Lola March 15, 2023

I received some of my items ordered on February 27th just today March 14th, so, not bad. Out of 6 items I received 3, 1 item was a perfect fit, and good quality. The other 2 were too large.

After starting a refund request I was informed that I would have to pay for return to China, despite there being a distribution hub in Toronto.

In addition I would have to pay for Import (?) taxes; or I could receive a 15% refund. I opted for the refund, I am still waiting for the other items, so we shall see what happens.

Don't trust this website
March 5, 2023
I purchased two items from the website. The products came after 1 month and were not the correct size. I reached out to their support to ask for a refund. At first they told me that they can provide a 15% refund for the wrong size. I told them I wanted a full refund. After going back and forth a few times, they told me I can get a 50% refund and I can keep the items. I insisted on a full refund. They finally agreed to a full refund and sent me a shipping label that was not paid. They told me in order to receive a full refund I need to return the items and pay for the shipping back. I then went into my account to share my experience with other users, but the website does not allow me to write a review. That being said, all of their reviews have to be made up if a paying customer cannot leave a review on their website. They have a terrible rating on BBB and other websites online — most consider them a scam website, which they are. I wish I did some research into them before I made the purchase. Avoid them at all cost.

Don't waste your money on this cheap crap because you won't be able to get your money back!
February 18, 2023

Their canned response to complaints is a joke:

JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Nothing could be further from the truth. Their gameplan is to make cheap junk look good on their website and sell it at a desirable price. When you receive your cheap junk and request a return and refund, they offer you a discount to keep it. If you still want to return it, you're informed that it will cost you a lot of money because it needs to be shipped to China.

They sent me a pair of shoes in the incorrect size and kept insisting that they didn't. So, I contested the charge on my credit card, got the refund, and put the shoes in a donation box. Cheap junk, wrong size.

This is a perfect example of BUYER BEWARE.