JustFashionNow Reviews
JustFashionNow Customer Reviews
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Never received my sandals.
Was told they were on the way but delayed. Never arrived. Out my money. And disappointed after waiting for 6 weeks. Don't know if they are a ripoff or the worst run company in China. They’ve lost a lot of customers because of their horrible service. There is no recourse. Don’t buy from them.
Scam don’t buy anything from them!
Do not buy anything from this company. My mom bought a top that was supposed to be decorated with sequins. Not one sequin on it and the fabric was like a plastic tablecloth. Horrible. They only offered a 15% refund or she could mail it to China for a full refund which would cost $76.00. My mom is 85 years old and lives on a fixed income. How dare they knowingly take advantage of people. Shame on them. SCAM!!! Beware!!!
Sorry to hear that the product does not meet the expectations and neither does the return issue. We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at [email protected] or by 24/7 chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Return policy very bad.
Very disappointed would not order again. Shoes too big and too late for my wedding. When wanting to return they offered me a 15 percent discount and keep explaining that it might cost me more to return than to keep, can you believe that is a reputable business. No way am I happy. Please don't take the chance.
Sorry to hear that the product does not meet the expectations and neither does the return issue. We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at [email protected] or by 24/7 chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Don't Order From Them!
Does not qualify for even one star. How I wished I had thought to read these reviews before ordering. Materials are very cheap.
Most important to know, if you do not read their Q&A and small print: These are shipped from China, and all return fees and customs fees are paid by the customer, and must be received back in the China warehouse within 30 days of delivery to you!
Due to the time for shipments to be received in China and then go through customs--especially with supply-chain delays that are affecting shipments--you may not receive any reimbursement, whereas the company can now resell the item and make more money on the items you returned.
They offer a 15% refund option to customers who don't choose to ship the items back (you have to be sure to request it), which I'm guessing is very common, as they sell in many countries. They may be a legitimate company, but they shouldn't be. Very much a scam of business methods. Don't Order From Them!
After waiting weeks for my dresses....the quality is soooo cheap can't describe the texture of the material used to make them, possibly Rayon, very wrinkled in package, cut small for 2x, hate them, taking them to salvation store for the homeless to wear. I'll never buy from them again.
So true. They should not be selling poorly made items.
keep their clothing, should be left in the US for sure!!!!!
Sorry to hear that the product does not meet the expectations and neither does the return issue. We will forward your feedback and keep improving our products and services.
For return, we do not require return parcels to be received within 30 days. Customers can make a return request within 30 days from the day they receive our parcel.
If you have questions about your order, please contact us by email at [email protected] or by 24/7 chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Don't order from this company!!!
I wish I would have looked at this website before I ordered from JustFashionNow. I received an order and none of the 4 items fit. Their return policy says you have to get authorization and an address for the return which you are supposed to get by email within 48 hours.
After not receiving that I did a chat on their website. I was offered a 15% discount if I decided to keep the items. They didn't fit so I didn't want to keep them. I was then told that the items had to be return to China, go through customs and could be months before I would receive a credit. I'm not sure what the cost will be for the international shipping.
Yep--same experience!
I just never got the seemingly adorable sandals I ordered. Got em after email they were delayed/on the way/just never arrived. Very disappointed and out my money, trouble is you never see the styles they offer from American companies. They could learn a thing or 2 about contemporary style. Too bad.
Sorry to hear that the products do not fit. We will forward your feedback and keep improving our products and services.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
If you have questions about your order, please contact us by email at [email protected] or by 24/7 chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Thieves
Run from this website! I was accidentally taken here from an American website. I am unable to communicate with anyone on this site. Needing to cancel the order I placed. Not looking like a good result. Bye bye to my money. Shame on you.
same is happening to me I cant return this ugly dress they sent me!!
Same here!
awful and true!!!
Sorry for any inconvenience caused. Would you please provide your oder number so that we can check for you?
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Return policy
I wish I had thought to do the same.
All these sites are the same. I made an $19 mistake a few years ago and ordered from one of them, a blouse that looked very pretty on their website. It came and the stupid thing, cheaply made, but also could not get it over my head. The neck was made about the size that a porcelain doll might be able to fit into. Never ever order on one of these side panels where you're surfing the web. We deserve what we get if we're taken in and ripped off by these disgusting thieves.
So right!!!
Sorry for any inconvenience caused. Would you please provide your oder number so that we can check for you? We can help modify the order if it's paid. If it's not paid yet, you can just place a new order and leave the duplicate one.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Justfashionnow is terrible!!
Clothing is shoddy, paper-thin, and one shirt is even missing a piece - yet on their site, it has 5 5-star reviews. That is impossible. All their reviews are written by them, because none of these clothes are even marginally good. If I'd researched before I bought, I never would have bought here.
Well, lesson learned. The BBB is investigating their practices, and they have an F rating. Returns are literally impossible. They say they will give you a return number in 48 hours, I've email 3 times, chatted 4 times, have nothing.
They want returns to go to CHINA, in pristine condition - I can mail it in that condition, but is it going to get there within the time frame and in the condition I mailed it? Probably not, and without a number I can't try anyway.
Even if I had the number, I wouldn't, because they can say whatever they want, like "we never got it", "the package is torn", whatever, and there's nothing I can do. Shame on them for ripping people off. Don't shop here!!
My experience as well!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
For return, we don't request a timeframe for receiving the parcel. You may send out the parcel and keep the mailking receipt and check the parcel status.
Once we receive the parcel, we will issue a refund immediately.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Scam!
A total scam company! Quality isn't good enough for Goodwill. Don't expect to return your product without a hassle and paying shipping to China!!!
Con artist!
Yes, totally agree!!
I don't know why they are debiting my current account, as I'm not aware of having bought anything from them. I've been in touch and cancelled but they've taken more out of my account this time! Where have they got my bank details from?
Sorry to hear that the product does not meet your expectations and the solution is not satisfactory. We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Poor Business Practice or Con???
When you use "just fashion Now" and return cheaply made product, don't expect a refund, mine was lost in mail between JFK airport and China. This is now a frequent technique used by the less sophisticated venders, most would refer to as a con.
Ordered several items from Just Fashion Now, received 3 items delivered to correct address. USPS states items returned to sender due to insufficient address, When I contacted Just Fashion Now about the status was told Items delivered, take up my concerns with USPS.
I asked to speak with supervisor regarding non receipt of items I was told that was not possible. HAVE NOT REC'D BALANCE OF ORDER nor have I rec'd refund.
They should not be allowed to do business in our country--shady business practices!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As for return, we receive return parcels every day and our return address is correctly in use. Your return parcel might be stuck at customs somewhere. In this case, you can contact the customer service and provide a mailing tracking number for the return parcel and a refund will be issued in advance. We do appologize for this unexpected and unpleasant experience.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Not as advertised
I encourage all potential customers to avoid this company at all costs!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Cheap apparel and jewelry, costly to return!
I also rec'd return shipping address which is in China and the cost of shipping was more than my whole order. Opted for the 15% return. Just a money grab. Web sites should have a buyer beware "THIS MERCHANDISE COMES FROM CHINA, YOU MAY BE CHARGED EXHORBITANT RETURN FEES" and receive poor quality merchandise.
Agree with everything you said! Let's go back to good quality, reputable companies.
Sorry to hear that the product does not meet your expectations and the solution is not satisfactory.
We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Negative experience - spread the word!!!
Like many before me, I have had only a negative experience with this company. Sizing descriptions are not accurate and sizes of garments appear to be very inconsistent. Material is not always accurately described and is of lower quality.
The return process is a nightmare. In my case I told the company that they had won and should keep the paltry 15% they offered. I will donate my purchased items to charity so at least some good will come from this experience. I will NEVER do business with this company again.
**ALWAYS DISPUTE Charges that are not compliant w M/Card-Visa etc (Discover-Amer Exp--Ck other) By-Laws/Rules-Merchants using them-have to abide by or risk losing their account (Trust me they don't want that!).
Why should Customer have to pay for world shipping issues, bc they can return in time allotted by "Company" b4 this all even occurred-or not get refund due to employee etc mistake??
If this non-refund due to late return --& isn't mentioned or ANY other obviously unfair/unethical/incorrect-wrong in a product or service--always document (& DO) that Already tried to resolve w merchant-if they don't--call # on back of Card -Ask for Dispute dept / & have Chrg. put in Dispute-**A.S.A.P & follow procedures w Time/Dates allowed.
These Co's will go to bat for you to make sure the Merchant complies w Rules. Plus in the meantime-you will not have interest charged nor will the amt. be reflected in your balance.
Pass this Info along!!--almost everyone knew about this-but last decade or so costs the f. institutions $$, so prob. not advertising this--or other "perks" they give--always read the disclosures given-or have them re-sent! They can b life savers financially & add length of a warranty etc...
(I currently am Disputing a $480.00 chg w a motel that was horrible-thank goodness I know abt this & have well documented! Ouch! )
Wow! Thanks for this info--did not know about it! :)
Sorry to hear that the product does not meet your expectations and the solution is not satisfactory. We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Don’t waste your time!
Clothing is poorly made. I ordered what I thought was a t-shirt. The fabric is polyester-ish, instead of cotton, and the seams were unraveling when I took it out of the package. Took three weeks for me to get the order. While they do accept returns, you have to pay shipping to China! They sent me an email after I contacted them regarding returning an item. They offered me a 15% refund if I didn’t want to ship back, but after they’ve dropped the price of my item, that came to about $2! Not worth the effort!
I find that buying products made in China are very often poorly made with very cheap materials, and we all know they are made in poor working conditions.
Time for countries to stop their business ventures in China and start manufacturing their own quality materials and products again.
Also, reputable and ethical companies do NOT require photos of products you wish to return, and wearing them in a photo to show the problem (too small, too large, etc.) is a really weird request for us in the U.S.
If you include your face in a photo sent on-line, it adds to the internet/darkweb facial recognition algorithms for data-scraping and hacking purposes. Even without including your face, this company's policies are unethical.
Sorry to hear that the product is defective. There must be some misunderstandings because we do not require return while the items is deective. We will issue a full refund after a picture of the damaged part is sent to the customer service. Could you please povide your order number or contact the customer service again?
Also, we do not require any pictures taken unless the prodct is wrongly sent or damaged. Return based on sizing issue will not lead to any picture requests.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Do not buy anything from this vender unless you do not plan to return any of the items.
I cannot believe how complicated and deceitful the return process Just Fashion Now has set up. First of all, after figuring out how to do returns, I got an email saying I would get the address label for my order within 48 hours.
When you get this email, they again ask if you would rather take a 15% refund rather then return the items because you can only return the order to China and that will cost you a lot. What a scam.
See my Comment previously how to Dispute & get fair treatment!
K. Harris
Excellent info!
Sorry to hear that the product does not meet your expectations and the solution does not meet your satisfaction. We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Do NOT shop here, they have ridiculous sizing & returns could be costly
I bought from this store and will NEVER buy from them again. To return an item could be very costly since it is being returned to China & you probably will incur customs charges too. The clothing I bought was ok, nothing exceptional. A size "Small" top fix like an extra large. I warn you to look elsewhere, probably get same pricing in the good ole USA.
ALSO see my prior comment on Disputing etc. This is standard business practice!
Agree--totally unreputable company.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Clothing does not fit the size that is stated.
This company is located in China. If you want to return items, you will have a difficult time trying to get a refund. The Web site does not state that the items are shipped from China. My experience with this company has been traumatic.
See if BBB takes complaints regarding them, and see info on disputing charges in above comments by another purchaser. This company may be legally legitimate but it is not reputable.
(*how to dispute charges by contacting your credit card/bank for their help in possibly disputing charges with this company)
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
Do Not Buy From This Company!
Avoid, avoid, avoid buying from them!!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care
This company (JustFashionNow) is a rip off
I ordered online a dress from this company. The website did not state that the company was based in China.
I waited some time for delivery. I did not receive a tracking number or any estimated time of arrival. I was away for 9 days and when I returned the package was sitting on my front porch. I have no idea how long it was sitting there.
The zipper on the garment is impossible to open and the garment does not fit..
Went on to live chat and asked for a return address and a refund. I was then informed that they would refund only 40% and I would have to send the dress back to China at my own expense. Postage would be more than the refund.
I then wrote to the company and stated that as the garment was faulty (their mistake not mine) I considered that I should be entitled to a full refund. I haven't heard back from them. DO NOT purchase anything from this company. I certainly won't be caught again.
Thanks for the warning, I was going to order but had reservations about the legitimacy of the company and after reading all the negative reviews I'm glad I didn't!! It is mind boggling that this type of "business" is allowed to function and do this kind of unethical business.....also, that credit card companies are accommodating them! Again, I am thankful I read these reviews!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Best reagards,
Justfashionnow Customer Care
Always try to resolve--THEN Dispute!
See earlier comment or call C.Card company--Pay Pal may not help if didnt use C.card!!
K.Harris
Returns
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check. If you have questions about your order, please contact us by email at [email protected] or by chat online. JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day! Best regards, Justfashionnow Customer Care
Not my experience with you.
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-15 Business Days.
Some hot sale items may take longer time to prepare. We do apologize for this inconvenience.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Best reagards,
Justfashionnow Customer Care