SHEIN Reviews

Please save your money, they're a rip off. Shady foreign company wanting to steal your money. Cheap crap as far as outdoor garden art that will rust. The return is outrageous!!! They insist you send it back to the Province of China before they will work with you on a return. It will cost over $130.00 to send out to a foreign country if you live in USA. Run... I have no STARS to rate 0...

I have been waiting on a refund from shein for over 30 days!  I will never order for them again and would advise anyone else not to purchase from this company!

The goods are substandard quality

the sizes are incorrect

I have an item backordered and they will not send a refund

Having ordered from them 3 times, overall the quality is good and shipping time is reasonable.

Where they fall seriously short is in communication.

I spent about 20 minutes trying to find a customer service phone number.

This really infuriates me. If I buy your product, I want to be able to actually speak to a human when I need to do so.

I placed my first order on the 21st of January. The funds left my account and I was emailed 4days later it was out of stock. I asked for a refund and placed another order from a different card. I am still waiting for my refund from the 25th January, and to make matters worse my second order "was lost in customs"

I am left without £140 and every time I speak to them about my refunds they give me an ARN number and tell me to speak to my bank.

On their website it states up to 30 business for a refund! They are an absolute joke! The worst online retailer I have ever dealt with.

Let you place an order, take your money immediately, then make some excuse why they can't fulfill your order, and never refund you back.

Instead make you waste time and energy emailing them and getting nowhere!

No one should buy from them honestly it's not worth the hassle. Be very wary if you do. They are thieves!

Shein had firstly sent me incomplete product.

Secondly I told them to initiate the refund on shein wallet.

They did not help me in any case.

And now the customer care executives don't reply they are ignoring and avoiding chats. There is no way to contact them. Its a complete harassment for consumers.

Terrible quality of clothing, paid for delivery, then have to pay to return the item, nearly cost as much as the item, so out of pocket with nothing to show for it. Don't use them.

This company makes it impossible to get a fund. No address on website. Nobody to talk to post sales, generic responses via their site. I'm so fed up. Do not use this site, they are unscrupulous and shameless in their money grabbing.

Very poor quality and the sizing is way off. I returned everything and can't seem to get my money back. They are ignoring me. DO NOT PATRONIZE. THIS COMPANY IS A SCAM.

I had ordered a dress online on Shein's website and even though my credit card was charged, the dress was never delivered.

I called their customer services line several times asking to be refunded or to get my package delivered. I got neither request fulfilled.

I believe this site is a SCAM and I recommend you DO NOT purchase ANYTHIING through SHEIN

I bought several items and was disappointed when they finally arrived. The clothes were not American sizes and they were poorly made. There was no packing slip nor a return slip, so I sent the merchandise back to the return label. I never received a response nor my money. I would tend to think that this company is less than ethical.

I was skeptical about ordering from this site because of the shipping problems so many people complained about but decided to take a chance and am so glad I did. They dress I ordered is beautiful, exactly like the picture and the fit is great. I ordered it on June 12th and received it on June 19th, pretty good in my opinion. If the 11th had not been a Sunday, I would have received it a day earlier. No complaints here.

Never had such terrible experience!!!! Reps requesting even my driver license, asking why I am buying clothes. After enormous amount of emails, phone conversations I had to cancel the order. Please never use this company

I placed an order for 1 item on April 13th. (I intended to wear this item for my birthday the first week of May). After figuring out the shipping option that was included, it was set to arrive in enough time- so I placed my order and paid via PayPal.

I immediately received confirmation from PayPal that my payment had been sent and received by the company and the same day received an email from SheIn with an order number and details regarding estimated processing times. On April 19th, I got an email titled "your deferred order at shein.com" basically telling me that my item was delayed but would still be shipped within "3-5 working days".

I expected that everything was still okay. April 23rd, I received another email stating, "We are sorry to inform you that the arrival of the following item(s) you ordered is uncertain due to short supply." It continued and offered that I refund the money I spent to my "SheIn Wallet" and select another item, or refund to this wallet and request that those funds be sent back to my PayPal account. I was fully refunded on May 4th.

This wouldn't have sucked so bad if it had not been 8 days before my birthday, leaving me with no dress and having to figure something else out on short notice. I would not recommend ordering from this site if you need something within a few weeks, because you may not get it at all.

worst experience ever. I had to wait for around 6 weeks to get my order and when this arrived the clothes were bad manufactured (broken and disjointed) . They have excuse for everything. If you don't want to waste your money and time, don't buy in SHEIN

I ordered a shirt to be given for Christmas on Dec 17 (order number LXY9840). It was FIVE DAYS before they even gave it to Fed Ex (tracking number 74899992140420852488). It is scheduled to be delivered on December 31, but even if it is actually delivered then,. what good is that? Christmas is over. I will never buy from Shein again.

I ordered from SheIn a few weeks ago and received my items 3 weeks later. I was satisfied with the overall items and experience but have been chasing for them to correct their mistake of sending me a SMALL for one of the dresses rather than a MEDIUM which I had a requested. the small was a little tight on me but is still wearable.

Their customer service "leaving a ticket" isn't so easy to deal with as you get different operators that all tell you different things. I complained about the mistake I made and had a few operators tell me they already sent me a Medium and would give me old tracking info, old times dates repeatedly, I kept complaining till one operator said would I like a refund if so I should return the dress, and offered me 5$ coupon of next purchase.

I wasn't satisfied with returning the item as the shipping would cost as much as the dress or half! and wasn't worth it. I even offered to buy the dress again if they would give me free shipping and maybe 50% off coupon if they weren't going to send me another dress but I got an incompetent reply saying the operator couldn't understand what I mean by free shipping and 50% coupon!!!

I then pushed on to open more tickets and opened a dispute by email : [email protected] this was after harassing the pre sales staff because I did not want to wait another 24 hours to get a response. the last response received was that because it was their error (they will send me the correct size) (I really loved the dress) and I found an email saying my dress in medium is now shipped, how long will it take who knows?

I have been lucky that all the items fit and all look fine quality for the price paid! My suggestion is only buy items that have high reviews by other buyers that attach a photo and give advice order up, order down fits small see through etc, crinkly material or too short, etc and pay with Paypal should I not receive my order or item isn't as described I know I will get my money back.

Customer service do give the run around though but I have been persistent in hassling them day and night! as I strongly feel if they made an error I wanted it to be compensated and refused to return the dress back to them. shipping takes a while too as items can sit through processing for up to weeks! and the 40% coupon doesn't work and is a scam as its for items that are not on sale, but on the website everything is on sale anyway!

This was my experience, overall OK.

This looks long, but please read on. I’m hoping to prevent just one other person from being duped by SheIn.com so here’s my experience:

First, I’ll state I make about 90 percent of my clothing and other purchases online. Like most people, my time is limited. On 4/20/16 I saw a cute dress on Pinterest and went to the SheIn website and subsequently ordered two dresses. The price was great, but, buyer, beware.

The order took over three weeks to arrive. Both dresses were of extremely cheap quality and at least two sizes undersized. I went to their website to return the order – talk about jumping through hoops! First, I learned in order to return an item, I had to complete and email a “ticket” just to get clearance to return my order and wait for SheIn’s email response to me, which, of course, never arrived. Three weeks later, I went online and Googled and Binged “SheIn customer service” in order to find an email address or phone number for customer service. Shockingly, the searches turned up nothing except bad reviews and also the fact that they had changed their name.

I went back to the SheIn website, clicked on “Online Help” which directed me to a “pre-sales chat line” (the only customer service contact option). Miraculously, I had a rep online immediately. She gave me return instructions. I mailed back the items as was instructed to:

SheIn Group Inc 1980 US HIGHWAY 1 BLDG 3B NORTH BRUNSWICK,NJ 08902 USA, Tel:6269408912/6269404973

I tracked the return through my USPS receipt. SheIn did receive the returned items, but I did not receive a refund. I emailed service@shein on 5/18, 7/11 and 7/21 requesting the status of my refund. No response. I went to the SheIn website again and learned that any refund amount is sent to a SheIn “My Wallet” account where it remains forever and ever – I guess they believe one would be foolish enough to make another purchase. This tidbit is omitted from the website return instructions, nor was it mentioned in my “pre-sales chat” regarding the return. After digging, I learned that in order to get the funds, I had to request the amount be returned to my original payment method -- in my case, PayPal. I waited weeks; it never occurred.

I went back one last time to the SheIn site and checked the “My Wallet” account. That showed the account did not exist, never had. Today is 9/22/16 and I’ve yet to hear from SheIn – with the exception of their continued sales promos to my email. I will now send the matter to PayPal for resolution.

Frankly, I’m shocked that I’ve spent the amount of time I have just trying to get back my refund of $32.78 but sometimes it’s just the principle. Shame on them!

AFTER COMPANY RESPONSE (found below this)

This continues my review of the Shein Co. Be advised, the responder claims Shein and Shein dresses are different.

The response here (and on other sites) still does not recognize the problems and if anything proves some and brings new ones to light.

That we are still communicating back and forth – over something that more than likely could have been handled in one 2 way conversation – once again proves one of the problems. The company only cares to hear what it wants, when it ants and respond as it wants. It confirms that when that is before accepting money – you are available and happy to engage 2 way as the customer may need.

There is no reason to repeat how you apply the discount. I understand. AGAIN - you do not get to make it up after (or define after) and what you are doing is simply NOT the meaning of the words you used on the coupon. As a legal consumer matter you would need to explain what your policy is someplace available to the customer (and best to have them acknowledge it). BEFORE SALE. As a practical matter – you should provide what the coupon states. That is: “SIGN UP FOR 40% OFF YOUR 1ST ORDER”

IT DOES NOT SAY: 40% off the lower of price we will sell it to you for now without coupon, or some amount we may have ever actually had on it (and may or may not have ever sold it for) some other time. IT DOES NOT SAY IT EXCLUDES ANYTHING IN MY 1st ORDER – like items already discounted. IT DOES CLEARLY SAY - it is off my order value. IT DOES NOT SAY APPLIED TO ANY ITEM INDIVDUALLY…Therefore - it must be applied to the full order.

There are any number of problems with your statement.. “Usually we will refund to the customers’ credit card (15-20 business days), Paypal account (3-5 business days) or wallet (1-2 business days) according their requirements. In some special situations, we’ll refund to customers’ wallet (the money of your wallet can be used for shopping and can also be withdraw to your credit card) by default. If you withdraw the money from your wallet, the process of the refund usually takes 15-20 business days.

So what was the "special situation" for my refund to be made a store credit (at best) and put in your wallet (instead of the even unexplainably long direct refund – especially with no specific notification to me there was a problem and that I would have to act to claim my funds? Do not even try to make believe any of it was for my benefit or requirement or even understanding That would be a disrespectful lie. No special circumstances exist. Nothing was done (and when I did ask customer service to do so – they DID NOT ACT).. They told me I had to do more. Delay? Or hope customer doesn't and you get to keep it?

You were deceptive saying a "refund" was made originally – when in fact none was. (The “wallet” is YOURS and you have the money! As proven by you require me to request for it. And then have the audacity to say it takes over 2 weeks for you to “default” provide them. I do make purchases regularly - and refunds/credits do sometimes need to be provided. I cannot recall where it has taken any longer for the company to issue the refund and get it back to my actual account than it took for me to provide it to them.. And in this case: That order and funds was for a purchase agreement we made and YOU failed to be able to fulfill. You never actually had a right to the money originally….and certainly no right to retain it for anything but the briefest of time.

I maintain my request and as promised for my "signing up" – the right to the 40% discount on my 1st ORDER. Nothing less.

I maintain my position to any other review readers that they must be very careful and beware. Apparently this operator makes up his policies and rules as he goes along – sometimes claiming to make actions for made up reasons or that are actually false. While it may be a language or cultural matter he never admits errors or effects corrections, although the further it advances the more it seems that may be an excuse for actual intent. But most importantly – he clearly shows all the signs of financial troubles making him take actions that put your funds at risk. Or maybe it is just an intent to profit anyway possible. Please check other sites and newspaper articles. Please post on your experiences places...it may help me and it may well make company's better too!

Shein

Reply from Shein

Published 20 hours ago

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

We must declare that the site sheindresses.com has no connection with our company. Our website is shein.com. If you bought things from sheindresses.com, please contact them to solve your problem.

We found that our customer service had tried to solve your problem. We provide our customers with online help. If you have any questions before making a purchase, you can contact our pre-sales service. If you have after-sales issues, you can submit tickets to us and our customer service will reply you within one business day. If our customer service did not reply you, please provide us with the ticket number that we can help you solve problems as soon as possible.

Concerning the discount problem, we are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it can’t enjoy the coupon discount any more(the price won’t be lower). The original price and the price after discount both display on our site clearly. Also you can see the retail price and the price after discount on your order summary clearly before you check out.

In regard to stock-out, usually our items are in stock unless the items are in great demand or there’s something wrong with our suppliers. If the items are out of stock, we’ll solve this issue according to our customers’ requirements perfectly. Usually we will refund to the customers’ credit card (15-20 business days), Paypal account (3-5 business days) or wallet (1-2 business days) according their requirements. In some special situations, we’ll refund to customers’ wallet (the money of your wallet can be used for shopping and can also be withdraw to your credit card) by default. If you withdraw the money from your wallet, the process of the refund usually takes 15-20 business days.

We are sorry for letting you down. You are our precious customer and we never want to lose the friendship with you. Please provide us with the ticket number, we’ll check it for you. Wait for your reply.

I have had ongoing problems and their responses have if anything identified more suspect actions. I am copy pasting here from other site I have posted on and a response of theirs (which may be out of order).

Also note that there is a site sheindresses.com - and other similar - by name and reviews (especially refund problems) I suspect the same one.

Beware - I appreciate that there are complexities of different language, business, culture, etc.in all dealings with them. Yet - I've been around and along with my experience - it just seems this is one sneaky and suspect place. Better elsewhere.

Simply: For example -their promo coupon does not work as promised/implied (maybe it is as defined in some small print somewhere)...the price will be adjusted off of some "original" price - which they may never actually provide amid the several prices displayed. What you are charged you may not actually see defined until after you pay. Even then - I don't see a discount identified....just prices charged.

EDIT/UPDATE: I have tried to finn any mention of terms and conditions for their (as copy and pasted here) "SIGN UP FOR 40% OFF YOUR 1ST ORDER" - now sometimes a 45% or 50% offer........there is nothing - anywhere I can find saying it is anything other than as stated: a discount applied to the first order.

NOT anything saying they get to determine a different price for the items in that order other than the one you place in the cart and purchase. They make it up as they go!

They do not have anyway to have a 2 way discussion with anyone unless it is pre sale. (ANOTHER WARNING FLAG - salesman always available - service, no). A question after one purchases they must submit a ticket - where only a few subjects are even something they accept Qs on. (Not even a catchall "other"). Hope yours is one! That maybe, as evidenced by my questioning how (or when) the promised promo discount was applied...one gets the always courteous Asian styled prepared response - but it basically says: We charged you the lowest price you had coming - so your 40% off everything coupon on approx $70 multi item order made for an approx 39 cents reduction from what it would be without it. Hmmmm.

Then - a notice that an item was out of stock (which we understand happens - although with a fully computerized system one would hope not)...and a refund will be made.

Followed shortly later by a notice clearly saying refund was made.

BUT: Only after checking why not seen in my account (and so then having to do the submit a ticket process - fortunately for one thing in their allowed subject list - which in itself says something - "refund not received" something frequent enough to address) did I find that "refunds" aren't actually given back to the customer....instead they are held in the Shein Co "wallet" and called a deposit.. That is not a refund in my mind, and (while not me) to someone paying interest or fees on it to a credit co - not to the credit co either - (Shein still has the $ - it is at best a store credit). And remember - that is for an item they advertised, sold and didn't have (not a return). Bet the never found/used "not a refund" is a great profit center! And as it makes advertising and not delivering 100% profitable and a way to fund the company - bet why you see many having problems with getting refunds. (I even believe - using the term refunded like this - is against many state consumer laws. But, what is a state going to do to them...wherever they are? Which if it becomes anything - is - GONE.).

My request ticket to have the refund sent (and some other matters, incl advising I thought this was improper use of term "refund") was responded to - courteously saying (albeit also clearly preformated) how they are there to help of course - but not doing what I requested. Instead requiring I return and use their system to request to have it sent myself. I logged back in (and after a system problem or 2 giving error messages)...made the request their way. I do not know if it was successful...since the automatic note just says they will attend to it.

With no formatted responses - my other concerns were essentially ignored.

Watch out......this experience - while hopefully just their language and unfamilulariity with business practice - makes me concerned it is a company that may well be intentionally misleading.customers anyway it can to get and keep $.